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Forever 21

2.2 (189 reviews)

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Sm M.

Pretty big Forever 21, it had all of the departments (Men's, Plus, Home, Jewelry). It was clean as well which is always nice.

Lorraine B.

While shopping at the Downey location this evening I found a jacket I was interested in purchasing, however they did not have my size. One of the associates looked it up for me and found it at the Lakewood location, and suggested I call them with the ticket number and ask them to hold it for me, which I did. Upon arriving at the Lakewood location and speaking to the associate who took my call, I was told that she was not able to look for the jacket because the computer did not show a picture of it. I was then pointed to a direction of the store, and told go past the black curtain and look there. If it's not there, go look over there (pointing to another direction) and if it's not there go look there (pointing to yet another location). Not once did she offer to help me look, not once did she offer to get someone to help me look. After looking in the first spot, I found a jacket similar to the one I was looking for and decided to purchase it after trying it on. Now this is where the service gets even worse!! On the glass doors and windows walking into the store are 8 x 10 fluorescent yellow signs promoting 50% off jackets (regular price items only). Great!! I have a jacket that I want to purchase and it's 50% off. Wrong!!! The associate rings it up and tells me it's regular price. I question the price and explain the sign that they have posted all over the store as well as the doors and windows coming into the store. He then calls over what I assume is a manager and I explain to him as well that this is a jacket, the tag says jacket and the sign says jackets 50% off. He then tells me that it's for select jackets, however the sign/signs do NOT say this. He then looks at the ticket and with a very sarcastic smirk says, "Its because this is a casual jacket." Again, nowhere on the signs does it say select jackets or excludes "casual jackets." This is false advertisement and Forever 21 did not honor their signs posted. Forever 21, false advertisement is not ok, and this sale should have been honored!!! I just went on the Forever 21 website and guess what!!! The jacket that the manager (Alex) at the Lakewood location told me was not 50% off, IT IS INDEED 50% OFF! Forever 21, train your employees correctly!!!

Anthony one of the "operating managers" is so rude and has poor customer service skills. If you hate your job get a new one no one is forcing you to be there. Also his fingernails were very dirty...says a lot about the cleanliness of the store and this "manager". Must be a really bad hiring pool if that's who you hired as a manager. Will stick to Cerritos.

So after speaking with Customer Service I was told I would hear something in 3 to 5 business days still waiting Update: I finally got a phone call on June 21st from Diane store manager. She gave 0 accountability for Managers Flor or Rick and even less for the employee who gave me the wrong information. She told me that the managers don't know when Promotions end and that I probably talk to a one day employee that is why she told me the promotion was still going on. I asked isn't it their job to be aware. She then asked me what did I want. I was like a apology and I don't know a coupon. She told me to come see her that Wednesday and I could get 10% off one item that was regular price and that I should not have been dismissed. She then went in great lengths to tell me about the buy 1 get one free sale. I didn't bother to the next day. Nor will be bothering to go again. Her employees were rude and they are not aware of sales and promotions what help are they to the consumer. I have a special needs grandchild who likes their clothes because they are cute and comfortable to her gives her confidence (she's plus size and that store has a big selection). I liked them because they made her feel good and saved on my pocket but I would rather pay more great customer service. The Lakewood store has always had subpar service but it just keeps going downhill but it starts with management.

Finally, I'm next...Why the hell am I even here??
Ivan R.

Damn you Forever 21!!, Please realize that I am a MAN and I do not NEED to shop in your store... You have 15-20 people working the floor, gossiping about a customer they think looks like a whore, or making sure no one uses the available dressing room (there are two, but one is always empty and purposely blocked off by a garment rack). If you are so well staffed, WHY is there only one cashier helping a line of 5+ customers?? Your customer service policies confuse me, as do your offerings for men's fashions...

By far the dirtiest store I've ever been too. There are so many stains on the floor! The place was disgusting.
Laura D.

My god, this was the most disgusting store I've ever been to. First of all when you walk in it looks more like an abandoned Kohl's or Mervins than a Forever 21. There's carpet instead of a smooth floor some reason which actually contributes to how dirty the store looks. I wish I could have counted all the stains that were on the carpet. They weren't little stains either but HUGE disgusting stains! I'm sure most of them are just spilled drinks but that doesn't matter- stains should be removed! There was also so many products dropped on the floor to the point that it was ridiculous. And not to mention the store was pretty unorganized too but I can sort of look past that since that's kind of common for Forever 21 stores. Employees just chatting up and not doing anything about the stuff on the ground, now that's something I really dislike. To the owners, please do something about that carpet! Either have a company come to deep clean the carpet or switch to another form of flooring because it is honestly disgusting. It looks like it hasn't been cleaned in a good 6+ years. If I lived in the area I would not go back because of the store's appearance. I may sound harsh but I have never seen a store this dirty in my life.

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5 years ago

This lakewood mall location is beyond horrible. Employees use foil language, clesrance is always a mess, Sharon is rude.

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7 years ago

Love shopping here, but something needs to be done about that Sharron lady. She's so rude and unprofessional. She needs to get fired!

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Monday - Saturday: 9:30 AM - 9 PM Sunday: 10:30 AM - 7 PM

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Forever 21 - womenscloth - Updated May 2026

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