Came in to try on a formal dress that was ticket at FULL price. I wanted to take it home to compare it to the same one I purchased online in a smaller size to see which fit better and they informed me it would be final sale!!! If I purchase it online I have 14days to return it yet in store they say final sale!?!? How does that make any sense. Anyway that was a disappointment and waste of time. I might just end up returning the original one too since I can't compare them. read more

I walked into Windsor excited and ready to spend money putting together an outfit for the Chris Brown and Usher concert. I had three skirts in my hand while looking for tops to match. An employee approached me and initially seemed helpful. She asked what I was shopping for, and I explained that I was putting together a concert outfit. She then asked if she could take the skirts I was holding and put them at the front. I politely said no because I needed them to compare with tops while putting my outfit together. She asked me again in a different way, and I declined again. After that, she began following me around the store. I immediately felt uncomfortable, watched, and as though I was being treated like I might steal something instead of being treated like a customer. As a Black woman, this was especially upsetting and embarrassing. I came into the store excited to shop and spend my money, but instead I left without purchasing anything because of how uncomfortable I was made to feel. There is a difference between offering customer service and making a customer feel monitored and profiled. No customer should leave a store feeling this way. read more

I strongly recommend that you consider forming a new team, as it's clear that I am not the only one who finds the employees there extremely rude. If you don't enjoy your job, there's no reason to work there. I had two returns--one at Windsor and one at Aritzia. The service at Aritzia was professional and helpful, but at Windsor, I was met with a horrible attitude from the staff who didn't even bother to apologize. read more

On January 19, at 5:20pm , I visited the Cerritos Windsor, was disappointed by the harassment I faced from a staff member. While I was polite from the start, I was singled out and followed throughout the store. The employee was aggressive and rolled her eyes after I said no thankyou when she tried to grab merchandise from me, and made the environment very uncomfortable. It felt less like 'loss prevention' and more like personal targeting/bullying. I still made my purchase, but I won't be coming back to this location or maybe I will idk. read more

Melissa gives over the top service, despite how busy it was she took the time to assist me and was very kind. She did a stock check and located a pair of shoes that 2 other girls had said they did mot have in my size. Stopped by in the evening, the girl in the front and the girl that is expecting at the register both were NOT friendly and very dismissive. I tried to tell the girl that is pregnant how great Melissa was and she cut me off in the middle of my sentence and she couldnt of cared less about the feedback. Thanks Melissa for caring about the experience of the customer. read more

I came searching for a dress, their online store noted there was only 1 in stock left for my size. I came and was greeted by staff. They were sweet to help me search for the dress and found it! I was able to try it on and was content with it. It fit me well and the quality was great. I would come here again. read more

I have never walk away from somewhere so mad, I went to the store to buy some shorts and right as I walk in I saw some cute shorts that I fell in love with and the first girl that help me was so nice and helpful and so I got a size 9 to try them on and before I walk in to the dressing room a girl that was in the cash register tells me "hey how many" so I tell her just one item to try on and she said okay. I try on the shorts and they didn't fit me so I was gonna go try a size down and also mind you before I went in there, there was a hanger already inside and when I got out the same girl that was in the cash register ask me how everything went and I told her I just need to size down on the shorts as I'm holding the shorts in my hand and she goes into the fitting room I was in and sees the hanger and comes out and yells at me "WHERES THE TOP!!??" and I was like what? And she goes the top and shows me the hanger and I told her I told you I was only trying out one thing and show her the shorts that was in my hand and she goes "Oh yeah you did say one thing" she didn't even apologize for accusing me of stealing something. I'm never gonna shop here again. If you guys are concerned with people stealing you guys should have someone by the fitting rooms at all times and clean anything before someone goes in there. The one that accused me was a blonde Asian girl. I'm never returning to this store again. Be careful going in there they judge you on how you dress and accuse you of stealing. read more

terrible customer service. I went wednesday 5/20/26 around 1 pm and the workers are so incredibly rude??? First of all the worker who is around 4"11 maybe 5feet,latina with long black curly hair gave me a stank face and ignored me when i asked her for information on an item i liked( she was too busy gossiping with her manager). Then her MANAGER who was holding a clipboard (a balayage hairstyle, and a bit taller, possibly asian?) was also incredibly rude. she responded to me in the worst way telling me whatever i i see is the last of it. Also workplaces have a NO GOSSIPING rule but they clearly don't listen to that either, they were gossiping about their own coworkers which is clearly something HR wouldn't like! Windsor please get your workers in check. read more

such horrible service had little kids checking under and crawling into the dressing room while i was actively changing. then when calmly explaining to her older sister she verbally attacked me and threatened to physically harm me and the staff did nothing to try to calm her down or diffuse the situation. read more

Their customer service absolutely the poorest customer service from any store I've ever been too. It's a full house and they won't open dressing rooms in back because she said they don't gave enough coverage. Meanwhile 1 at register, other walking the floor & the 3rd (manger) could easily have watched the dressing rooms in back. Talk about laziness! Windsor get that store up to code! Even Lakewoods customer service is better than Cerritos. read more

Came in on a Monday afternoon and it was dead. I saw a dress up on the wall and saw 2 workers talking by the register. I said "excuse me" and the girl who had her turned back to me ignored me. (I know she heard me because she paused when she was talking and then continued on) So her co-worker tells her, "behind you." Tell me why she turns around and rolls her eyes at me. Anyhow, I ignored that and asked for her to bring the dress down. So fast forward, now I'm waiting my turn to pay and I'm debating on 2 different dresses. I get to the register and finally decide which one I want. As she begins to ring me up, she tells her co-worker, "DONT YOU JUST LOVE WHEN CUSTOMERS BRING THEIR GO BACKS TO THE REGISTER" to which she replied "OH MY GOD YES. MY FAVE" To top it off, she's not even young and what I mean by that is that I can see kids straight out of HS acting this way, but she was literally a grown woman. I don't wish bad on anyone or that they get less hours (I've worked retail. I'm aware the hours suck), but I do hope she gets proper customer service training. read more

Windsor - Associate: 007367 Passive aggressive employee. - Women's Clothing Near Me - Cerritos, California

On my mission from Lakewood mall to find my bday dress that was placed on hold. Thank you, Lourdes, for being sweet and making this process easy. Your awesome customer service just made things easier. Great luck with your glasses! I didn't catch the other girls name, but she was a sweetheart as well! Thanks, ladies! read more

Amy was a great help, and was able to work with me for an exchange. She was very sweet and helpful during my time shopping at windsor. She also helped me choose my dress and jewlery which was very nice of her. If you ever need help finding a dress go to windsor in cerritos and ask for amy. read more

Amy and Karen were an amazing help. I was shopping for a wedding guest dress and they helped me find more than what I was looking for! . Thank you ladies for your support! read more

Windsor - Dress. - Women's Clothing Near Me - Cerritos, California

All Windsor locations I've been to mostly have very rude associates, including this one. They either blatantly ignore or respond in a way where they really don't want to help you out. I understand how busy Windsor can get, but that's no reason that 9/10 times, the poor customer service has been consistent. I love Windsor so I've tried my best to look past the people that this company hires, and I'm glad I did because the girl that helped me out at this location today was exceptional. Her name was Priscilla and she went above and beyond in finding me the two dresses I really loved in a different size at a different store. She was so sweet and professional. Windsor needs to hire more associates like Priscilla! It makes the shopping experience a whole game changer. Take note, Windsor! read more

I took my 15 year old granddaughter to this store looking for a dress for a Homecoming dance. We were lucky it was not very crowded because most girls were still in school. My granddaughter grabbed appt 20 dresses in her size. I would expect that anyone helping us at the dressing rooms would be a little annoyed with us. Not at all! Vanessa could not have been sweeter. We ended up having so much fun with her and even valuing her opinion!! It was such a great experience. We will definitely be doing more shopping there. Also, a shout out to the young lady working the register on 9/26 around 1:00pm!! I am so sorry I can't remember her name but she was also very helpful with finding dresses in the right size!! Two great employees!! read more

Was looking for wedding guest dresses and couldn't find my size for a dress I liked but Amy helped me try a smaller size and found it to be a better fit. Thank you! read more

My main reason for posting on here was because of the incredible customer service I received from Judith! I'm a mom that just had babies back to back and I am shopping.... And it's typically an awful experience when you're a mom and realizing how much your body has permanently changed. But Judith just assisted me in finding clothes that I would be comfortable in and was so patient and sweet. Whoever the manager is... please give Judith a raise. A person with that amazing of work ethic, and customer service deserves it! read more

I hated everything about my experience at Windsor. I wasn't greeted. I wasn't asked if i needed help. No one was helping the customers in the fitting rooms. I understand it can get boring at work and feel the need to invite your friends to hangout with you BUT DO YOU HAVE TO MAKE IT SO OBVIOUS ??? How did I know they were friends ? They were talking about some party coming up and felt the need to go into details about what they should wear, if they should get an Uber or drive, who might be at the party etc etc. THE STORE WAS FULL OF PEOPLE !!! I I wasn't greeted at the door. I wasn't asked if I needed help. No one was directing the women in the fitting rooms. I wish I took down the names of the women working there. read more

Awful store can't even stop a cancelled order they lure you in take your money and can't cancel that is so stupid

I really like this Windsor location. Everyone here is very helpful. I wear scrubs to work everyday and i have to admit that i have lost my sense of style. Thank goodness for stores like Windsor. Happy Shppoing!! =) read more

MANAGER on duty with blonde hair was not giving the best customer service, asked if I can get a discount on a dress that was really damaged or call another store for availability she commented to her other co worker ''3 hours later '' why I would u say that ?! your in the wrong field if u can't take care of the people who bring money to your work. I would not leave someone in charge like her. Rude!!! She probably had a bad day let out out on wrong people. read more

Windsor - This probably why the MANAGER name isn't on receipt. Bad customer service! - Women's Clothing Near Me - Cerritos, California

I love Windsor's clothing but coming to this location is always a negative impact the manager/ Asian lady never greets anyone even when I came to the register to pay I had to greet her first "hello" she did not respond but continued to talk with an associate. She did not tell me one word but "what's your email?" Not even when I was done paying she did not say anything nor even thankyou. The associates here are have the same mood. This person and place needs to get educated, this is the worst customer service from any store at Cerritos mall. read more

Windsor - Salesperson aptos - Women's Clothing Near Me - Cerritos, California

the Asian girl that works there always has an attitude this is the 3rd time I go and she always responds in a rude way

Had a horrible experience at this location today. We went in to look at dresses for a bridal shower and the employee who was working their had the worst attitude. First she gave us attitude when we asked to try on a dress that was hung up higher than we can reach. Then she rudely handed it to my mom and turned around. We went to the fitting rooms to try on the dress and got told we couldn't be in those fitting rooms. We were fine with that except she gave us such an attitude about it. I don't know how we were suppose to know we couldn't use those fitting rooms when she didn't pay any attention to us, there were no signs, and someone had literally walked out of there right before us. When my mom finished trying on the dress my mom asked her what the return policy would be which she quickly snapped and said "this is final sale". My mom then said thank you and that she would pass on the dress, the worker completely ignored her even though my mom had her hand out trying to give her the dress back because we couldn't reach where it was suppose to go. We left it on another rack and walked out. Windors please get better employees who have better customer service skills. This employee was working 8/9/2022 at around 2:50pm read more

After leaving the Lakewood store, we arrived here. They have a very good selection in dresses and my daughter was able to find the perfect one at a reasonable price. This was last Friday, afternoon. The employees were very friendly and nice. The only downside is the wait it took to get a fitting room. I don't know if it's the norm for people to bring in a dozen dresses at one time or not??? Pleased with the purchase... read more

Thank you ladies for all of your help this evening. I called close to closing time and needed help with checking on a formal dress. She found one in stock and put it aside for me. She was very helpful over the phone and all the workers in the store were pleasant when I arrived to try the dress on. Excellent customer service! read more

Went in today because another retail store (Windsor) advice the dress I was looking for was at this location Cerritos .. so I made a drive and Stop by the store; I found The dress I was looking for, unfortunately the dress didn't fit and was too lose and stretch out.. so walked to the cash register to ask if they possibly had in a size small. Cashier stated it was only online. I was definitely interested in buying so I said okay, can I place the order here . She brush me off and instead just gave me the dress item number. Advice that I can order it online myself and I can get free shipping if the dress was over 75. Which it wasn't therefore I asked to order it from the store. I guess they were not interested in making a sale. Didn't appreciate the costumer service read more

We all know how hard it is to find the perfect outfit, especially for New Years. Brenda and Amber was by far the best at keeping their patience and advising my outfit to my expectation. So let me tell you a funny story-- my amazing, and of course tired, boyfriend thought it was a smart idea to sit down where the accessories stand. And whattayaknow! It falls! Right above his head! Everyone broke their necks and his face turned red. Myra, the manager on duty, helped cleaned up the mess he created with ease. All three workers were seriously a big help through this crazy day. They helped me try on over 15 different outfits PLUS finding the right accessories. I now have the perfect outfit for tomorrow night aka New Year's Eve. I'm excited and beyond happy with my stop at Windsor tonight. So thank you, Amber, Brenda, and Myra! I appreciate your excellent customer service! read more

Dress shopping can be very frustrating let alone when you go 30mins before closing time . I just have to say Amy Castro was amazing! She checked on us and offered help 10mins til closing and she looked up to make it possible to find the dress we wanted in a different size. She was super helpful and better yet super KIND!!!! Many people would be in rush to get everyone out but she was helpful and genuine not just to make a sell. So Amy thank you!!! For going above and beyond!!!! read more

I've gotten several dresses from here. No, not homecoming or prom dresses. I'm much too old to even look at those. I bought a cute, flirty metallic blue dress for an evening wedding once. Then a hot LBD for a cocktail soiree with the bf. This time, I was in need of a summery dress for a church wedding that I could also wear to a bridal shower for another bride to be. 'Tis the season for weddings! I love how they separate the dresses and tops by color. Too bad I couldn't find anything in gray and pink. I love that combo.! I did, however, find a really cute floral halter dress! I can pair it with flats for a casual outing, dress it up with heels, or wear it with a shrug for a more conservative look. The clothes here are definitely geared towards the young 'uns, but they're better quality than Forever 21 or Charlotte Russe. Don't get me wrong, I shop at those stores too, but I was going for a slightly more polished look. The girl manning the fitting rooms was nice. I received great service at the cash register too. Cute dresses/clothes at affordable prices! read more

Brought my daughter in to find a formal dress and the store was packed on Sunday afternoon. The situation was pretty stressful but I applaud Nora , Chachera, and Carmen for giving us the service far above what I was expecting during such a busy time. The young ladies assisted us with wit, humor, and a wonderful sense of fashion. The dress my daughter picked out is amazing and she will look like a princess at the wedding. THANK YOU!!! read more

Literally the worst place to shop, I went in not so long ago to shop and Judith had the worst attitude as I was asking for help, please don't go here if your looking for a friendly environment to shop! read more

I am very happy with this Windsor location. This was the third location I went to in one day and I walked out with the perfect ball gown. This location had so many selections at amazing prices that I tried on over 8 dresses and had a hard time picking one dress out of the final four I had liked. The associate that helped me was a great help! She was very friendly and gave me her opinions on the different dresses I had tried on, which ultimately helped me pick the dress I took home. The only reason I knocked this place down one star is because I was standing at the counter for a good chunk of time to pick up a dress I had put on hold (yes, so many selections that I didn't even take home the dress that was placed on hold!) and was not even acknowledged as I stood there waiting. read more

Came in to Windsor to find a dress for a wedding. Brittney provided superb customer service, she went out of her way to put together different styles & make recommendations. She was incredibly kind, professional, up to date on inventory & went above & beyond to help me. Would definitely come back due to such a positive experience. Thanks for all your help Brittney read more

The service here is terrible; my single experience here was not ideal at all and I will never come back. I remember when my friends and I went shopping for winter formal dresses we were so excited and picked out a few each to try on/compare etc. When we got out of the dressing rooms however we were snidely informed by a girl that worked there that we weren't allowed to try on any more dresses and if we did, she would call her manager. I was actually considering buying a dress but my friends and I were so shocked and insulted at being treated this way that we left immediately. Is that really any way to treat ANYONE, let alone possible paying customers? I wished she had called her manager so I could have made a formal complaint against her. read more

Omg I can't begin to say thank you to the sales associate BRITNEY!!! She freaking rocks!!! She was so helpful with selecting a dress that our friend needed for my upcoming wedding this December. She knows how to style the mannequin which attract customers, like us!! I know if I need to shop for someone else for my wedding I would definitely come here first and ask for BRITNEY!!! read more

Went shopping for Vegas dresses and Vanessa was so sweet and helpful. She held my dresses and found my shoe size and didn't seem at all irritated that I was being difficult, so that was really nice! Only walked out with one dress and some shoes when I was hoping to find a lot more, and the store is small and hard to navigate through. read more

Vanessa was amazing!! I called her in advance to put 2 dresses on hold, I had been looking for a size small and medium and her location had both! She was super helpful when I got to the store. Although I did arrive a few minutes before closing time Vanessa did not rush me at all!! Would definitely be coming back! Thanks again. read more

I am only giving this review 5 stars because the associate Kathy was excellent. Kathy earned this 5 star review by helping me set up a dressing room when she saw me holding a few dresses that I wanted to try on as I was still browsing their selection. Once I was ready to try on she took care of me by setting me up in the dressing room and checking up on me to make sure I didn't need another size or help with anything else. She deserves this review not like the cashier who checked me out, she was completely the opposite. Hardly acknowledge me when I was ready to pay and during the transaction she was chit-chatting with another associate asking her to cover her shifts since she has cover for her in the past. Found that rude and unprofessional to do in front of a guest. Felt totally ignored by cashier. But once again Kathy was awesome!!! read more