Their customer service is amazing. I recently made a huge mistake while ordering online and somehow my order was going to get shipped to Arizona- my mistake since I should of reviewed everything before submitting and finalizing my purchase. I was freaking out since I knew they were extremely busy with their big weekend sale. I was able to reach someone on the phone and they helped me right away. Thank you guys! Good customer service is very hard to find now a days and is truly appreciated. read more

As others have said cheap and overpriced. The item I purchased must be for flat chested women bc I could not wear it and they refused to return it. read more

Laura’s Boutique - Accessories Near Me - Cerritos, California

Not my cup of tea. Why is the clothes so expensive yet cheaply made? And the clothing is just not even modest anymore. It's starting to remind me of hooker clothing now. The type u see when you go to LA and u pass by and then you're like omg I did not just see that girl wear that (yuck!) but hey I guess ppl like wearing these types of clothing now because that's exactly what Laura's Boutique clothing has been marketing and selling- cheaply made over priced hooker clothes. But hey, can't get mad at her for her marketing tactics. After all, it worked because now she's filthy rich off of your hard earned money! Gotta love capitalism! read more

First off they didn't send the item I initially ordered. I got a random pair of jeans. so I got a hold of their ridiculous "customer support" and they didn't acknowledge my concern. I simply got a return policy link. Don't waste your time with this boutique and their false advertising. read more

I did a review yesterday I was wanting to take the color ot of the top part of my head only. So far I spent $35 on goods with advice from two separate agents. I was a bit disappointed as the back part of my hair turned out yellow for the 2nd time. So I know I treated the whole area correctly with added developer in both mix. So I had to buy a ash blonde hair spray to cover up the yellow more money. read more

They are at the Thursday nite Palm Springs street fair. Clothes are beautiful and wish they had a location here in the desert

Cheap clothes at a ridiculous price. You can find these exact items at another fashion store for about half the price or more. Everything is from downtown L.A. On saturday morning until about 10 or 11 they sell all this stuff on San Pedro. This is where Laura gets her stuff . I know first hand because I saw her and her mom shopping, purchasing huge black bags of clothing and accessories. And let me tell you the stuff at that location is cheap ranging from 5-15 dollars. So just a heads up. Be careful how you spend your money. read more

The clothes itself is great but anytime you place an online order and need to return/exchange an item the process is difficult. The return window is only 14 days which is ridiculous and the instructions are soooo long to follow. I wish they would have a return label set for you. Not planning to shop online anymore. read more

Return policy is deceiving. You literally can't return or exchange or get store credit. Not what I was expecting when shopping first time.

Worst experience ever I bought dress online pick up location was Cerritos. Came to store got my dress girl said if I had any issues with my dress to come back. Tried the dress at home notices hole on the arm. Came back to the store told her the issue she then said I couldn't return it because I use a promo code is final sale. Really all I wanted is exchange then she said that dress smell fruity like I wore it. Seriously ladies beware with this store the worker are rude as fuck quality of this clothes is not good. Prices are high for cheap quality. read more

Laura’s Boutique - Dress with hole - Accessories Near Me - Cerritos, California

It's no wonder all of her stores are closing... the material is SO poor I don't know how she's so popular, I guess that's the power of social media. Her clothes are the CHEAPEST quality yet so overpriced. You can find every piece of clothing she offers at fashion Q for LESS than half the price!! Don't even get me started on the return policy... she promotes a promo code every single day on her Instagram BUT here's the catch, you cannot even exchange let alone return any piece of clothing you order online!! For a store that's primarily online that is just RIDICULOUS. Talk about money hungry Laura. Guess this is how she pays for all her face fillers, boob job, and bbl. so money hungry. Tries to come off so humble on YouTube yet this is her return policy and everything is overpriced lol. This is definitely my final purchase from her. read more

I love their clothes! I've been shopping here since her first store before the 1 million followers this boutique has now. I can always find something for every occasion. read more

I'm a long time shopper from laura's boutique but the store at the cerritos mall is just horrible. staff isn't helpful and I waited a good 20 minutes just to make a purchase. I was the first one in line but the cashier just held on a conversation with the customer. Very rude and disrespectful to other customers. There were other customers trying to make a purchase too. read more

Heard about this boutique and new location from an influencer's instagram story. I always love her outfits so I figured I would check this place out. I didn't know what to expect. The mall that this store is in has beautiful sky lights and very pleasant to shop in. The storefront of the boutique is beautiful. The shop is well organized and well merchandised. I think that the quality of the clothing and overall style wasn't up to par which is why I am giving it a 3 star review. I had to wait in a line for the dressing room. Another patron was rude to me giving me the impression that their customer base might not be my type of crowd. Some of the clothing pieces didn't have sizes. Some of the pieces were very sheer, like paper thin. The clothing is extremely affordable. I did find a dress that is adorable. I wouldn't deter you from shopping here because if you take your time and are discerning, you can find a diamond in the rough. Checkout was fast and easy. Staff was friendly. read more

Just don't, I ordered a pair of sweats, they were really oddly sized. The inseam was short the waist was long, the sweater was short and tight around the waist but the arms were baggy and oversized. Went to return after trying to make sense of the elusive return instructions that don't really say they won't give you a refund and don't really say they'll give you in store credit. It's 2020; I  own a small business. To not offer return shipping is already CRAZY, to not offer refunds is F** wild, and to con people out of their money when there trying to support your business because your quality sucks is bad Karma (goodluck). I called the store where they were like we won't even give you instore credit if you tried anything on, or if it was a promo or if you breathed on it, or if you looked at it basically. I'll just add Lauras Boutique and the $100+ loss to the list of 2020 nightmares ... read more

Clothes are such cheap quality and for the price I feel like it's a rip off honestly, was my first time buying clothes from this store and was very disappointed. read more

Cheap overpriced clothes from dlta.. You can literally find the same clothes at MonoB and other small stores out there. Last time i was there they had an order ready for the store at a small store called MonoB in dtla. read more

I've bought from Laura's boutique online about a year ago and liked my purchase, so I decided to go in to the store find something to wear for an upcoming concert. There's so much hype around the store so I figured- why not.. I was excited to feel good about myself in their clothing since I hadn't dressed up in a while. I picked up a couple cute things that I wanted to try on. I stood by the dressing room for a few minutes and looked around to see if anyone was there to help me get a room. Nothing. I went up to the register, and it was just girls talking. Neither of them even looked my way. I couldn't even distinguish who was actually an employee and who was a customer. There were no transactions going on either. No one looked at me. No one said anything. I also realized that no one greeted me when I walked in or asked me if I needed help around the store at all. I work retail, so I understand that it can be hectic and chaotic and that retail employees are humans too.. I also get that I'm not entitled to anything either... but the store was practically empty and neither of them were doing their job. When I went in, I looked forward to trying stuff on and making a purchase, but I decided they didn't deserve my money due to their customer service. I was very disappointed especially because of how big the name is. read more

If you're lucky and find something that lasts more then a single wash then good for you, everything I've purchased either falls apart in the washer or one snag of thread and the whole top/dress is ruined. The clothes are so over priced you might as well go to Fashion Q. Yes they're cute on social media if 1. You got the exact body as the model and 2. Don't expect to wear it again. Before covid the employees at her stores must think they were going to become social media famous bc damn they were all rude and seem entitled.. Not surprised her other stores have shut down whether related to covid or not. read more

Went in today to look for a NYE dress walked around the whole store and out of the 5 employees that were there none of them greeted me or asked if I needed help I literally walk past them they were all congregated at the register chit chatting!! So rude and unrpofessional looks like they didn't need my buissnes?? Disappointed since this was the first time I walked in this store had higher expectations so I walked out and found a dress somewhere else! read more

I ordered heels from the website. i ordered size 7 heel and it's abnormally tiny. I normally wear a size 6 or 6.5 heel but i ordered a 7 with this store and the shoe doesn't even go over half of my foot. I don't know what I'm supposed to do with a tiny baby heel. There's no way this shoe is a US SIZE 7. They say they don't take refunds if you use a discount code but The entire website promotes a discount code 24/7. It's always lb20 or some other type of code and they don't tell you that you can't get a refund if you use a code . So of course customers are going to use the codes. The heels size 7 isn't really a size 7, the shoe box is so tiny and it feels like it's a size 4 heel. I don't know if it was a made in China with a different size but i can't do anything with this tiny size 7 heel. All of my heels i have at home are a size 6 or 6.5, I'm only 4 feet 11 inches tall and all my other heels fit me perfectly but the size 7 is abnormally tiny. The sizing is off. It's completely unacceptable for you guys to sell a shoe that doesn't accurately have real US SIZES and not offer a refund or even store credit ! read more

Cheap clothes and not good service . One time I emailed about an issue and received a really short answer .... Speaking nicely to people will go over much nicely with people in the long run . Unfortunately , I believe people buy from here because of the influencer platform but it's not quality . Hope this helps . read more

Hello, Your clothes is amazing but let me tell you. Your employees need to step up their customer service and stop chit chatting. It seems like they get paid to just talk to each other. Every time i go in i get no help not even when I'm trying on clothes. Please teach them more about the game of selling. read more

Sadly I didn't have the best experience. I was in the changing room and one of the workers walked in on me while she was with another customer and I didn't have a top on and that was super embarrassing. After that, when I checked out I bought a white shirt and when I asked what the return policy is the lady told me she forgot to tell me but there's no returns on white items. very disappointed in their customer service. read more

Cheap clothes! This makes Forever 21 look expensive. Shame for how much she is over charging on such horrible quality.

Do not shop here! Their customer service is horrible. I've been reaching out to them for over a week since I received my item that was so cheap in quality and poorly made and not to mention damaged. I will never spend my money here again. read more

Laura's has great service and wonderful employees. Every time I come I look forward to shopping with Alexis and Brittany. The girls are so sweet and helpful. I feel confident that I receive honest opinions from the staff when I ask. I love the vibe of Laura's. Great store to shop at for really reasonable prices! read more

I had such a great experience at this location, THANK You Liz for such great help I will definitely be coming back

Had a good experience at the store, the workers were very helpful during my shopping experience. I love the clothes I bought! Will definitely be coming back. read more

The store manager Brittany was so sweet and super helpful!! I needed a different size in a jacket and she called everyone from the Santa Ana location until someone was able to put the right size on hold for me. Best customer service! read more

Cute clothes! Nice and friendly workers. Everything is organized and easy to browse! Currently browsing and choosing several cute items!

Really good customer service and really nice clothes I would really advise going shopping there

If my review was just for customer service... it would be 5/5. All the girls make sure to greet you (unlike the Whittier location). However, the quality of the clothes is a bit disappointing. Most of their clothes look cheap. Who knows how they make everything look so good online. The reason why I'm giving this boutique three stars is because I own a few pieces from here. I shop here when I need something quick to go out in, like a dress or skirt. They're cute for a night out but not much during the day time because the material is so thin. Oh, and while I was looking at the sandals... I've seen the same exact brand they sell here, in the alleys in LA! read more

First of all I've been a huge fan of Laura's Boutique since they started off a small business. I'm proud she's come this far. I visited the Cerritos location for the first time yesterday. I was a little confused as to why her prices of her clothing went up considering she buys most of her clothes from the LA alleys. I get that her brand is more popular now but her good prices were the reason I shopped to begin with. Let's be real the material is not that great. It's cheap but cute. Next I saw that NONE of the body suits had any plastic on the panty area which is a huge hygienic concern. It made me not want to try on any body suits. I hope that gets fixed. If you really want to get Laura's Boutique clothes just shop in LA you'll get better prices. read more

Alexis is the ABSOLUTE bessssst!!! Thank you so much for your time and helping me decide on my occasion!! XOXOXOOXO

Everyone was so helpful I went in on May 4th and the associates were so nice! Diana was so great at recommending a beautiful dress and since I didn't have time to try it on she recommend a little trick her grandma had taught her and it ended up fitting so well!! read more

Love love love this store it was my first time going in with my daughter she needed to find a dress for her friendsgiving and we found it the girls are very helpful especially Carrie read more

I love Lauras Boutique! Great customer service, Liz was very helpful! i recommend this store location, very convenient!

Great store found good stuff on sale Very happy here Great service Lots of sizes Gives discounts too read more

Good/friendly service. Good quality clothes, dresses and tops need to be bigger on the chest part for bigger sizes. Overall good.