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    J.Crew Factory

    3.9 (9 reviews)
    Closed 10:00 am - 8:00 pm

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    9/4/23 Labor Day...HA!! USA shirt...made in Guatemala
    Jennifer W.

    9/4/23 Labor Day...HA!! USA shirt...made in Guatemala 9/4/23 Labor Day...HA!! USA shirt...made in Guatemala Walking around LBX, my sister eyed JCtew, so I went along with her. The first I saw that I must have, a tshirt with the US flag...made in Guatemala-funny, not funny. Can't beat $5, right? Everything here is amazingly over-priced--or maybe I'm not used to these prices. I'm a TJ Maxx kinda gal hahaha. It looks like quality stuff, but made in Guatemala!? I wouldn't have minded if it was made in USA. Staff are not as attentive as I'd like...

    Lizzie B.

    The store itself is really nice and clean. The displays look nice. They have decent clothing and classic styles. However, how they can call this an outlet, I have no idea. The prices in here were outrageous for an outlet. Only a very small sale section, and prices were still nearly $100 per item. You'd have better luck buying a new with tag J. Crew item off of Poshmark, Mercari, or eBay to get a deal. Calling this an outlet is just ridiculous; I'd rather go to the real store to blow this kind of money. The whole time I was in this store, I saw a few other customers browsing, but nobody was buying anything. Every single person walked out empty handed. I seriously don't know how they are still in business.

    We all got matching tees

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    5 days ago

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    Gap Factory

    Gap Factory

    3.7
    (18 reviews)
    5.3 mi
    $$

    I can always find something cite and a great price. The store is always well stocked very…read moreorganized. The customer service is always great, will definitely return soon....

    The store is ok. I used to shop there a lot, but I won't come there anymore and I am cancelling Gap…read morecard. All because of an untrained and inattentive employee who threw me out of the store today after he ignored my request, and did the transaction the way I didn't want it to be done and after I tried to insist that I want it the way I asked, he told me to leave the store and threatened to call the police. Ha! Nice way to train your staff how to work and treat an elderly customer. So, this is what happened. I bought two sweatshirts in November (less than 30 days ago) with two different transactions by paying with my GAP card and a store credit card. A couple of days ago my daughter bought the same two sweatshirts (not knowing that I got them for a holiday gift) and paid with her Visa, but punched my phone number for points. Today I brought "my" shirts to return (all with labels, but I didn't have a printed receipt, as I never take printed receipts, because all is online on my GAP card), and I asked the cashier (a young guy) to post return on my GAP card and on store credit card, as on the original payment. I repeated this several times, explaining him what happened AND how I would like him to handle the return. I gave him my GAP card (before I came to the store, I looked at my account and all transactions were there, no problem to see them). He ran my GAP card, but couldn't find the transaction (well, it was in November, but less than 30 days ago). So, instead of making more efforts to search for the transaction, or asking for help, he asked for my phone number and with phone number he pulled up the VISA receipt that my daughter paid. Without even telling me, he issued the return on my daughter's VISA card (he just told me that it went back on VISA card, but he didn't print me a credit receipt). This was NOT how I wanted it. I asked him to do it the way I asked to do from the very beginning (he evidently didn't listened well for my request, or he just didn't want to bother). He told me that he did what he did and there was no other way to do it. He basically brushed me off. All the talking so far was in a polite manner, with calm voices, both he and I, but he clearly wanted just to get rid of me. When I insisted that he should put the charge back on my daughter's VISA and credit my GAP card, he became nervous, his hands were shaking and he started doing some transactions. I asked him, what he was doing, and he answered me disrespectfully border rude, "Just let me finish what I am doing", and after that he threw me the printed receipt saying, here, I put the credit back on your card. And he went to the back room. I thought that he gave me receipt for VISA credit, but he actually gave me credit on my GAP card in addition to credit on VISA. I waited till he came out of the back room, and when he appeared, he was mad to see me still there, and he yelled, "I gave you credit on both cards, what else do you want?" I told him that I want the charge on VISA and credit on GAP card (I don't need his charity crediting both cards, lol, but it was not his money, it was GAP money, so what did he care), and I asked for his name. He yelled that he was not going to give me his name and ordered me to leave the store, or he threatened to call the police. There was an older employee there and I addressed her, asking for help to clear the situation. Without even trying to understand what was going on, she also told me to leave the store. I left, of course, what else could I do. When I came home, I checked my CCs. BOTH VISA and GAP cards had pending credits. So, he basically used GAP money to get rid of me. Oh well, I thought, fine, I tried... but if so, I'll have two credits, both on VISA and GAP. But obviously the older employee got into the situation later and when I checked my GAP card a couple of hours later, the pending credit transaction was gone. Pity that I didn't take a screenshot, but I kept the credit receipt with the employee number (attaching the copy). Tell me, is this the the way to train your employees, GAP??? They don't listen what a customer asks, then they don't ask for help when they don't know how to reverse their mistake, but they just credit the company money twice and when a customer tries to tell that it was not the right way, they resort to insulting a polite elderly customer by throwing her out of the store. Fine. Cancelling my GAP card and NEVER shopping GAP again. Not in that location, not any other.

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    Gap Factory
    Credit on my GAP card that disappeared later.
    Credit on my GAP card that disappeared later.
    Gap Factory

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    Children's Orchard Cypress, CA

    Children's Orchard Cypress, CA

    3.4
    (172 reviews)
    6.2 mi
    $

    Writing this partly because I overheard another customer while I was shopping and wanted to share…read morethat I had the complete opposite experience....i stopped by to grab some of the viral dumplings and Needohs and was really happy with my experience. The prices were great, and the customer service was even better. The employee helping us was super nice and patient. While I was there, another customer was arguing about returning the dumplings and making a pretty big scene. Honestly, it seemed like she was mostly upset because she didn't get the color she wanted. Even with all of that going on, the employee stayed calm and professional. Overall, I had a really positive experience and will definitely be back. Great prices and great customer service!

    I came in today with my toddler. We bought several items and 1 pair of crocs size 13/1 which is a…read morelittle big for her and we were in the car in front of the store. I came in to see if I can exchange the size, the cashier said NO. The reason was I just cut the tag and was not intact. Only a split 2min for my daughter to try on. She said: No return or exchange. I purchased about $55 worth of stuff, with that said in her tone. I want to return all the items that I just purchased. The cashier person said;NO! Their policy is ,REFUND worth $20 under of the TOTAL purchased! So with $55 purchased I will not get a refund!!! When speaking of her store policy..NOWHERE was displayed except when I completed the purchased and went to my car for my daughter to try on the new croc. WHY IS YOUR DAME POLICY didn't face the customer or DISPLAY ? This is pure robbing the customer blindly. Employee #1012 Mexican girl with glasses. Bad attitudes will never see any of my friends or family business again. This will be the last time business your ripping me off.

    Photos
    Carters & Oshkosh stuff I picked up for my son today. 4 items and I got a stroller for less than 40 bucks. Yay!
    Carters & Oshkosh stuff I picked up for my son today. 4 items and I got a stroller for less than 40 bucks. Yay!
    Children's Orchard Cypress, CA
    $19.99! Cant beat that!

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    $19.99! Cant beat that!

    J.Crew Factory - menscloth - Updated July 2026

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