The service was terrible. Me and my friends went there and the worker kept eyeing us like we were going to steal something. She would walk behind us making us feel very uncomfortable. She was overall just rude. Besides that the stuff like the jewelry was nice and the price was overall okay but we didn't get to buy anything due to us being uncomfortable read more

Not the worst that I've been to, but could definitely be better. I didn't find anything that I liked, but the prices seem pretty decent. They are really well-stocked, but don't have a wide selection. A lot of the clothes are really similar to each other and the fabric quality is definitely cheap. I didn't interact with anyone and the place seemed pretty organized. The clothes were either neatly folded or hung up properly. Definitely worth stopping by sometimes to see if they have anything you like! read more

Q - Interior - The image shows the interior of a clothing retail store with mannequins dressed in casual fashion, including a denim jacket and a red top. Racks of clothing and accessories are visible in the background, with bright lighting and a dark wooden floor. The store appears organized with various apparel items on display. - Women's Clothing Near Me - Cerritos, California

A decent shop for cheap clothing. The only downside is... they don't offer returns. So you can only exchange for store credit if you're unsatisfied with your purchase. read more

I was browsing for awhile & picked up about 4-5 things, as I was walking to the fitting room, she told me I couldn't try anything on!? Why not have a sign up or tell your customers ahead of time. She wasted my time. read more

--1 . Tried to get the last shirt On Mannequin. Older Asian, who is not manager, called security on us for us trying to make them money read more

They put censors in all the shoes. It's understandable but the censors put holes in all of the shoes. When I spoke with the manager Kim she was very dismissive about it. I asked for a discount due to the item being damaged and was told no read more

Q - Holes from censors - A person is holding two black, shiny bottles with zipper closures, gripping them with their left hand. The bottles are reflective, showing some reflections of the surroundings. The background features a tiled floor with a light color and a grid pattern. The person's thumb and fingers are visible, and part of their clothing is seen in the upper left corner. - Women's Clothing Near Me - Cerritos, California

Honestly the worst Q store I've ever been too, you're better off saving your money and your time by going to a different Q store, the manger there is EXTREMELY rude and you ARE NOT ALLOWED TO TRY ON THE CLOTHES. There is a reason this store is filled with nothing but 1 star reviews. Cerritos should seriously consider shutting this store down because there are much better stores that can take its place and that have better customer service. Really disappointed in this location for the way it is since I've been to the Q stores in Del Amo and Galleria and they are SO MUCH nicer In atmosphere, sales policies and customer service. read more

Please do not shop here. Save your money and go elsewhere. Purchased a sweater on 12/15/21 and went back on 12/31 to exchange for a larger size. The manager said 14 days from Purchased date. I was like it's been 16 days since purchased with Christmas and all can you make an exception. She said "No" it's marked on the receipt. The Asian woman really should be a little nicer. read more

DO NOT SHOP HERE! RIDICULOUS STORE POLICY.Fitting rooms are closed. They won't even let you try anything over your clothes. They don't accept returns either just store credit so they can keep your money. I really liked some jeans and I didn't know what size would fit so i asked if I could try on over to at least get an idea if it would fit and I was told that I couldn't. I asked to speak to the manager to see if she could make an exception and her sorry excuse was that they closed fitting rooms and don't let people try on because then "too many" people would want to try on then it would get too busy. Excuse me? People want to try on something before they buy to make sure it fits. If you don't want to hire more staff or work more in order to do go backs and what not then adjust your store policy to be able to return unworn merchandise. No matter how much I loved the jeans I refuse to leave my money at such an ignorant and ridiculous place so i left the pants and walked out. read more

Omg had a horrible experience this morning and when I come here to write my review I see someone with almost the exact experience Just 3 hours before which is more than likely the same lady which seemed to be the owner. As like the many other clothing stores in the mall - fitting rooms are open and available. Nope not this business. I had all my selections picked out and after standing near the back waiting for someone to help me get a fitting room, a lady came with coffee in her hands (maybe starting her shift) so I asked her if I could use the fitting room and she pulls this metal rack which has a sign saying the fitting room is closed. She then told me their exchange policy in which I then asked if I can hang all the clothes to see which ones I was going to get. She said yes so I hung the clothes and was picking out the ones I was going to purchase. As I was picking the clothes I asked the older lady if it was exchange only and no refunds. She yelled at me telling me I can't put my clothes on the rack although she heard my conversation that I had with the other employee. I told her the reason I had it there and after I pick out what I was purchasing I'll put it at another location. She comes closer and yells at me again telling me to move the clothes. That's when I had enough. I put the 7+ items I was going to purchase on top of one of her tables and told her she can't speak to people this way. As I was walking away she angrily says something in her language. I had to turn back and let her know that I would've supported her business if: 1: There was a fitting room 2: There should be a return policy since they didn't offer a fitting room 3. Most importantly, she wasn't rude. This post has nothing to do with race - I'm Asian myself. But this lady was just plain rude to anyone and I will continue to tell people to not support this business because of her disrespectful ways. I agree with the last post 3 hours ago, but this lady was not just speaking to adults like they were children- she was just plain disrespectful and ignorant. read more

I would give it a zero if I could. You get scolded in there like a little kid for not putting back in the rack the clothes (the blazer) you just put on. "YOU PUT IT BACK. YOU LEVAING IT JUST ANYWHERE IS NOT RIGHT. No business manner. NOT A FRIENDLY PLACE!! Their paranoia has gotten the best of them. I think they are Asians who only got the balls to talk down to people of their own kind - say that to the "other kind" and watch hell break loose - watch out for CNN -- get back to this post later and tell me I am wrong. I am Asian and this attitude is embarrassing to Asian community. read more

They have fitting rooms but they don't open them. So you have to buy it and if it doesn't fit it's exchange only. Horrible business model.

The Asian lady here is ride AF, you can't try on clothes and theres no returns. Wtf ?

Wouldn't be one star if you could post this without one! This store is the worst store in the mall! Besides accusing my granddaughter and her friends of attempting to steal items, this store owner actually took things out of their hands and took them back to the register even after being paid for! As in several other reviews I have read it's a wonder why they are still or want to be in business! Besides their attitude about race and people not of their own origin they need to be educated about manners and how lucky they are to be in this great country! This is unacceptable and this review will be reposted every week or one like it until they take their business back to somewhere they might tolerate this kind of bullshit! Proud to be a American even with these kind of people that we have to tolerate. read more

I came in to buy pants. I wanted to try them on but they didn't have any fitting rooms - looked like they used to have them but some stuff was getting moved around back there. I was told by Loan that "we don't have fitting rooms but we are doing two week returns". It sounded like because you couldn't try things on right now, they were giving you the chance to return it later. So I bought the pants thinking I could return them. I went to another store, went into their fitting room to try on some stuff, and I thought why not try on the pants I got from Q so I can return them while I'm here? I try them on and they are so thin and cheaply made that I want to return them. I come back to the same cashier, Loan, and she said "want to exchange them?" And I reminded her she said "returns" and of course she argued that she said exchange. I'm a teacher and I'm very particular about listening closely to instructions or any kind of explanation - I know for sure she said "returns." Had she said "exchange" I would not have bought them without being able to try them on. I was specifically asking about that policy so of course I was listening closely to what she was saying so I could find out the answer to my question. Of course she argued with me that she did not say "return" and then I was stuck with needing to pick something else out. I wanted to argue more but I had my baby with me and he was wanting to leave. I did the exchange right away - picked out a crappy blazer cuz that's all they had - in case next time I came, she lies and says no exchanges - who knows? Seems like they like to change policies whenever they feel like it. read more

I would not recommend this cheap store at the Cerritos mall. My friend and I were there shopping with my granddaughter and her friend and one of the employees accused one of the girls of stealing an anklet. My granddaughter (age 12) bought 3 ankles 1 for each of her friends and herself. When the employee accused the girls my granddaughter showed her the receipt and said I just bought these from you. The person working the cash register kept asking my granddaughter if she wanted to buy the items. What a bunch of inept people who work there. Seriously do not shop there it's not worth being treated like a thief. Extremely unhappy customer who is going to also post this on Facebook and I'm going to contact the corporate office and file a complaint. read more

This place is not nice towards people of Hispanic origin. I came in here with my girlfriend and she was looking for new tops and we were standing by the dressing room, when a worker came up to us and yelled at my partner. The manager (don't remember her name) called her a bitch and told us that we couldn't use the dressing room. My girlfriend was literally just standing on her phone and she didn't even want to try on the clothes. Please stay away from this place and spend your money on places that actually deserve and treat you like a human being. read more

If I could leave a 0 review I would. There is an older lady who couldn't communicate with me and asking if I was ready to pay because my son was carrying a small toy around. She said to put it down. How do you not know I was going to purchase the item? Extremely uncomfortable situation. I felt racially profiled because we are Hispanic. Horrible horrible experience. I've never been put in a situation like this. read more

I thought maybe my experience here was isolated but based in what I'm reading, this store has had serious issues for a while, mainly in customer service just like I experienced today Monday May 1 , 5pm... First off, the clothes here are cheap in price, not sure why you need to follow people around pretending to clean and organize so you can watch them. I sat down while my girls picked out items and I watched one employee in particular wearing red furry vans following everyone around, including my girls. Ridiculous, trust me, nobody is gonna wanna steal from here so find something else to do. My main gripe was the cashier, she was wearing a see through black top with no undershirt, tacky makeup, fake eyelashes and gaudy looking as heck..well, she was extremely rude to us, I caught onto it immediately but tried to overlook it. She had an attitude with us from the moment we were in line. No eye contact, smacking her gum loudly with her mouth open wide and just looked miserable as heck being there. I believe customer service is a great asset to have and people love it. I myself do look forward to patronizing an establishment where the environment and general atmosphere is good and friendly, makes me wanna go back even if the item I am purchasing is budget priced. Most items here are priced in the ten dollar range. Though, I did spend 120 total. Normally I don't care cause we all have our days but this chic has some serious issues. I am not sure how she got hired but I'm assuming the owner has no pride in his or hers business. Keep it up, I know it's just a matter of time before shop will close. read more

Ordered myself a cup of coffee from Nordstrom EBar and was window shopping. I stepped out of Nordstrom and saw a really cute top displayed on a mannequin at "Q". Walked into Q and asked the sales person where the top was located. She indicated with a flick of her hand that it was located in the back of the store and then she said "But no drink. Sorry." And walked away. Wow. Just wow. read more

Wow I should have checked reviews before buying from here. I bought a gift for my friend's bridal shower here. I asked about their return policy before purchasing two items, and was told one item was not returnable, and the other item was exchange only. I decided to purchase both, and asked for a gift receipt. The lady acknowledged, rang me up, and then didn't give me a gift receipt. I asked again, and she then said they don't do gift receipts... would have been nice to know before you charged me. I clarified again that one item was final sale, and the other item was exchangeable. Fast forward two weeks later... I went back with my friend to exchange the exchange only item. We shop for something to exchange, and then head over to the register. When we get to the front, the lady was very rude and said the item was final sale. This was the same lady I had spoken to when I bought it and clarified that the item was exchangeable. She was very adamant that I was wrong and she was right, and even if I was right, the exchange policy is only 14 days, and it was 16 days since I bought the item. All in all, clothes are cheap here, but I will not be coming back due to rude customer service!! read more

deserves 0 stars. Literally the worst customer service ever, the owner is completely disrespectful and never helped me with my sizing and questions I had on some clothing articles. Absolutely hated my experience and would recommend to NEVER come to this store. read more

Worst experience ever. I came to exchange an item I bought at a different store when I was out of town, the receipt did not state the item was final sale, and it was between the 2 week time frame for exchanges, but the manager still refused to do so. She was extremely rude, telling me to drive 2 hours to exchange the item at the Fashion Q I bought it from. I had never felt so disrespected. I ended up calling the store I bought it from, in Chula Vista, and they were so helpful and nice about the situation! They called her and told her she had to accept my exchange because it was store policy. They also encouraged me to report her and apologized for the situation. The manager then went to go hide in the back and left me at the counter, another employee ended up completing my transaction. read more

I bought summer dresses & accessories for myself & several outfits for my daughter. They have plenty of styles and sizes to choose from, they're well stocked, organized and very good prices. The clothes quality is comparable to Forever 21 & my dresses are holding up nicely after several washes. I've bought several sunglasses here and cosmetics. The store is also clean, the dressing rooms are spacious & the employees are courteous & helpful. read more

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RUDE WORKERS ESPECIALLY THE MANAGER! If I could give this store zero starts I would! Along with their other store in Downey! I bought a sweater at the Downey store and when I came home I realized that they forgot to remove the alarm! Today i was in Los Cerritos and I brougt it with me. I found another item that i liked better in this store but they refused to exchange it because the Downey store had given me a change receipt instead of a real receipt. That I can understand BUT when I asked if they could at least remove the alarm since it was going on in every other store I went to they said NO AGAIN with a nasty attitude! I told them to keep the damn sweater and left the store. Another of their customer came over to me and asked if I was okay since she saw how rude they were. read more

The worst clothing store ever. Customer service is literally trash... I went in the store to return something and they did not even give me a reason why I cant return my clothes but the lady kept saying "im not issuing you a return" I had my receipt and the dress had the tag on and I had bought the dress ONLY 1 WEEK AGO, I never even wore it...but the lady kept refusing my return. I tried to ask her why but she would not even let me talk. Last week when i bought the dress the girl helping me said that I could return the clothes as long as i bring it within 2 weeks and I DID!! Also the store is super big but there is literally no room to walk. Very very disorganized and dirty. Dont ever go here!! read more

If I could give it zero stars I would. I went up to the register and once she told me the total ($67 for 4 cheap AliExpress items) I said No, I can't afford that so I'll put them back (politely) she then tells me (and begins to somehow barely speak English) that all sales are final and I said "I'm not buying these clothes" to which she replied "no returns you get gift card then" (which was basically just her writing on some paper). I called my bank, explained-disputed it. Then I see today they went back and took the money therefore leaving me no option but reporting all the documentation and video recording of the audio my phone thankfully caught while in my purse. Contacting the BBB as well as the malls manager that they are scamming people. It's not okay to steal and give a fake gift card to let Alone me, but anyone. HORRIBLE PEOPLE WHO MORE THAN LIKELY SAVE CREDIT CARD INFO AND IT ACTUALLY JS THE PEOPLE BEHIND THE COUNTER PULLING SCAMS. The women there are not honest people-just save yourself the time and walk right past this junkyard of a "business" read more

Could not try on clothes because the dressing room was closed (with 4 employees in a 1500 sqft store) but all the clothes are final sale... wtf not good business... I now have 2 dresses that are the cheapest materials ever that don't fit that I cannot return. T.P. Would make better clothes than this shit hole sales. Your clothes are shit read more

Horrible customer service! The workers are extremely rude along with the owner and I would definitely not give this business any of my money. read more

If i could leave 0 stars I would. They do not care about customer satisfaction or have any customer service at all. I wanted to return a dress it had the tag and i went 12daya after I bought it and the store policy says you have 14 and the older lady didn't want to accept my return because a button was missing. That was the reason I was trying to return it because literally the day I bought it it came off before I could use it. It's not my fault the material is cheap or they sold me the dress with a loose button. She was soo rude and overall horrible experience. She really wanted me to sew the button then return when it's their fault. read more

They don't deserve any star but system demands that so 1 star. What will a customer do if the clerk lied about she just got credit card machine yesterday and didn't know how to operate that machine? In addition, she took a part of that security nail out but forgot to remove the other part with sharp nail so I reached into that yellow bag and poked myself and blood came out just to hear Cindy, the clerk said, "I was messed up by the credit card machine so..." No apology out of her mouth, just excuse and bad attitude. No first aid offered, either. What happened to minimum courtesy? read more

I would definitely avoid this place, we purchased an item and walked around the mall, never used the item and found out that it was damaged before we even left the mall, They told us that it was not returnable. The return policy is ridiculous. I would just avoid this place and let it go out of business so that other businesses can have a chance. read more

I'm always here at this store, but my experience here today is really bad. Bought something yesterday and I came back just to exchange, Cindy wouldn't even change the pants for me! Plus my receipt didn't have no stamp of final return. The customer service really sucks..... read more

Fashion Q has always been one of my favorite places to shop at. The manager was very friendly and all the workers were helpful.

Worst service ever!! They would not exchange my product for another product given that it was prior to the 14 days of their return policy. And the main reason they could not exchange my top was because I bought it from a different location. I will never be coming back here again. read more

The owners here are the worse! They are rude, stingy, and don't care about customers. You can't return anything here (even if they don't carry the same product for an exchange). I tried to exchange some jeans and there was a $2 difference they owed me... and the owners would NOT give me the $2 lol. She told me "go look for something else that's equal" I told her there wasn't anything else, but she didn't care. She was desperate to keep the $2. Unbelievable! Even the young girls that work there hate the owners and are embarrassed to work with evil, money hungry individuals like them. read more

How am I not surprised people have bad experiences here!!!! I usually shop at a Fashion Store in the Lakewood Center J Trendy but i decided to give this a try I spent $100 and the Cashier said most of my items were final sale except for a ToP and I said it was Fine. she even ripped off the tags on my items that were final sale which i didnt realize until i got home but fine I got over it. I came to exchange my top for something else and was even going to spend an additional $40 but the" "Owner" Im assuming she waa....said "no" I explained to her what her cashier had told me the other day and she kept saying it was FiNal Sale and rolled her eyes and would look down to what she was doing. I told her i understand final sale policies when i am told before hand....but she didnt tell me this was final sale the other day and she pretty much said so rudely " sorry"while looking down. Wow i know its your business lady and maybe you dont need my $140 but i will let people know not to shop here and eventually others will get the clue after so many bad experiences and maybe if you would have explained to me with better customer service skills i could have understood that the other cashier could have made a mistake by not knowing the policy on that type of blouse but eventually you will go out of bussiness with this type of customer service because you can totally tell when all your doing is trying to make money and not care whatsoever about the consumer read more

The manager was really rude to us when we were about to return a jacket that had some dirty stains on it. PLUS, we bought the jacket today then decided to return it after about 15 minutes.... The service is bad and the quality of the clothes are horrible. When we put the clothes in the laundry, the clothes always shrink. read more

I go to Fashion Q often and the manager has always been friendly towards me and my friends. Some policies are different regarding different Q stores. All dresses are final sale for Cerritos Fashion Q but I wanted to exchange a dress so I asked kindly, and the manager allowed it....Employees are just human as you and me and they deserve to be treated with kindness and respect. Give respect and get respect back. I never had a problem with this place and the manager is a great person! read more

I don't even know where to start with this fucking location!? The owner is probably one of the rudest bitches I've ever came across! THEY SHOULD CLOSE THIS LOCATION OR CHANGE MANAGEMENT!...She kicked me out because I had a soda in my hand not only did she ask me to leave BUT she was at the register and I was somewhere near the entrance and she literally yelled out loud "NO NO NO NO NO NO..... NO! PLEASE LEAVE NO DRINKS" dude be professional! Maybe if she approached me in a professional manner and said, "I'm sorry ma'm but there's no drinks allowed." I would say ok and walk out. But she is so rude!!!! Because of HER I can't stand this store at all no more.. I take my ass to Love&Culture across from this store because their management FUCKEN SUCKS! And I'd rather much avoid them and not shop here than to see her stupid face! I sweaaar.. I never been so embarrassed before! The Asian ladies at the swap-meet treat you better than this unprofessional ass,rude ass,no classy having ass, no ass having ass... I am so disappointed and I got offended because of her. She ruined it for me and I no longer can shop here I can't even stand this store anymore. read more