Falling asleep while they're looking for a size, customer service here is at turtle speed.

Terrible service from the short female supervisor or manager with glasses was super rude to employees and my wife making snarky remarks regarding my wife. They didn't have any shoes in my wife's size and she was giving us attitude like it was our fault saying my wife kept changing her mind, and she so picky. ITS NOT OUR FAULT YOU DONT HAVE PROPER INVENTORY. She needs to be sent back to training, she lucky my wife really wanted a pair of shoes for tomorrow or we wouldn't have purchased anything read more

Went with wife to exchange her shoes. Terrible service. They gave her new shoes to try. Walked away to ring up another customer. Had to flag sales person down. Asked him what other colors shoes came in. He answered I don't know. And didn't offer to check. Employee doing bare minimum. Definitely not going back to this store again! read more

Great selection of shoes and clothes, they are always updating the merch too. The sales on shoes are really good right now! I always get my vans here. My BF got some new chukka lows also. I gave it 3 stars because the dude with the big gauges and mustache was sarcastic when we were looking at different shoe colors and made a smart as$ comment right before we paid. read more

Went in today. Amazing customer service. Adrian - manager, Sage - Sales Lead, and Eddy - Associate. These people know their stuff and are willing to help you be a satisfied (and hopefully returning) customer. If they don't have it in-store they will order it -- ship to store or ship to home. What could be easier? Come on people, enjoy the shopping experience and with great customer service. Now, if only Corporate would listen about some product production suggestions. :-) read more

Impecable service! These guys were very attentive and the even knew how to lace our shoes so that we cam just slip our foot in without haveing to tie them!! This was a huge plus because not every store knows how to do this! Glad we went to this store! read more

Vans - So glad the guys at whittwood Vans knew how to lace our shoes like this. "No tie laced shoes" pretty much slip on's!! - Shoe Stores Near Me - Whittier, California

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What a horrible experience.... I was there for the kpop drop and was one of the first people there since 4am. The manager handed out tickets to secure our spot in line and came out a few times to give a speech about how he knows we are all here for Christmas presents so he's not going to allow bulk sales because he wants to make sure we all leave with shoes for our families Christmas presents .... After waiting 6 hours I finally get inside and was the first group only to be told they don't have kids sizes only adults! Are you kidding me ? A children's movie and no children's sizes and like I'm not even mad about them not having the size it is what it is but I'm mad they allowed all of us to wait maybe 60 of us out there before I left and not bother to tell us btw no kids sizes. You made it a point to tell us he wants us all to leave with Christmas presents for our families but failed to say btw your families don't include kids like how hard would that of been to just say sorry guys if your waiting for kids sizes we don't have any so we don't all waste our time.... Unprofessional! read more

Sticky shie in the world like a snake's secretion power on your foot though, crazy shite isn't it! You want a cool pair this is the spot. read more

Vans - I can read dammit I can read! - Shoe Stores Near Me - Whittier, California

Everyone was so helpful and friendly. The store is clean and well organized. They ordered the size shoe my son wanted online and are shipping them to our house. We also bought a couple shirts and a sweatshirt for my other son. They were able to give me the 15% off of both transactions as a new rewards member! Super nice of them! read more

I've been coming in for over a year and they wouldn't give me my employee discount even with my employee number! Trash ass store!head down to Norwalk they'll take better care of there employees PEACE read more

I would like to shout out Adrian for giving me exceptional customer service who went above and beyond! I will definitely be back to THIS Vans store for my future Vans purchases. Thank you Adrian for such great service! read more

The store was practically empty and no one offered to help. The employees were rude and unhelpful.

The day I purchased shoes for my daughter Sage helped me and he was very helpful. We went home and realized one of the shoes I got were not the best for my daughter since they were white. I went the day after and Martin and Sarah helped me. They were sooo helpful. Thank you guys! read more

Love my vans pretty much all i wear. I have hard custom orthotics that fit well in all their shoes.

Had an awesome experience at Vans at the Whittwood Mall today!! We were helped by Tosh, who was super kind and patient while we did our Christmas shopping!! The store was clean and has a good selection of merchandise!! I would highly recommend a visit to this store!!! read more

Cashier:Jesus Lopez Associate: Kirstin associate # 759095 I went in for a return after calling the store. I bought the original shoes on a gift card. They said they will do an exchange for us and the remaining balance (if any) will be put on a gift card. When I exchanged the shoes, I got a pair that was $10 less then the original pair. I said I'm fine with the remaining balance being put on a gift card. Kirstin said they can't do that, that they have no gift cards(THE GIFT CARDS WERE ON THE COUNTER)and then that the system won't let us just exchange and leave the remaining balance with the store. She said the ONLY way we could leave with the shoes I wanted it is to spend the remaining amount. I told her there's nothing here for $10.... she looked at me and said I would just have to go OVER and PAY the remainder. She didn't help, she was rude, this is the 2nd time lack of training on her and this stores has caused confusion and a horrible experience. I've already made a formal complaint because what she is doing is wrong. I understand hitting numbers in a small store,I run a small store too, but don't try and fuck over your customers. read more

Small store located literally on the border of Orange and LA Counties that sells all the great Vans styles we have grown to love. The store is tiny, but there is plenty to see inside. The walls are mostly all covered with shoes, men's / women's / children's shoes are all separated and displayed for easy viewing. The front of the store has some clothing racks as well as some sales racks (you can get some good deals sometimes in the sales section). Parking sucks here. There is a small parking lot directly behind the shop, but if you have a big car or truck I would advise you to park across the street or down the street as the parking spaces are tight and pretty close to each other. read more

as far as vans stores go this place is old school- it reminds me of the place on Newport and 17th in Costa Mesa that I used to go to as a kid. I come through here a few times a year for shoes for my kids- velcro ones for the boy with brick feet, and skinny ones for my little girl. read more

Horrible customer service!!!!! Accusing customers of theft! My brother was given a 30% coupon and went to this location. My brother purchased $100 worth of stuff. When he was waking of the store after just finishing the transaction , an employee yelled at him "are you gonna pay for the hat". Immediately accusing him of stealing and demanded to check his receipt because he "did not pay" my brother put his bag on the floor and allowed him to check his receipt and bag. After learning the items were purchased and the hat my brother was wearing was also paid for. This employee did not even apologize for his actions! Don't go to this place because "JJ" will help you inside and then when your leaving the store he will belittle you and accuse you of stealing. SMH!!!! read more

Id give this store 10 stars if I could. Let's see if I remember all their names Reyna, Arian, Braxton and sorry. But the service was AMAZING! While following COVID protocols. I'll be back here for sure. Everyone was so sweet and helpful, very attentive and even showed some excellent marketing skills. Thank you thank you thank you read more

Avoiding malls so we don't get shoot up, great quick and painless. Great selection super friendly. Further away then malls but again felt safer. read more

Vans - Shoe Stores Near Me - Whittier, California

Great service and great selection of Vans stuffs The sale stuff his crate very energetic and enthusiastic to help out in anyway. I didn't buy anything for myself, but decided to try on a pair of shoes to see what the Hype was bout and I must admit, very comfortable! . I will definitely visit this place again for my Vans stuffs. read more

Very good service. From the moment we walked in. Kirstin at the register told us all the specials. Kim S got my daughter's shoes. They were super nice and friendly. read more

I came in here the day before Christmas Eve, they were slam packed with people yet still made me feel important. They took the time to make sure I had what I needed and ran into the back to get me the correct size I needed. They're always so awesome every time I come here. I've also been shopping at this location since middle school. It's great to see that this location is still open. read more

Martin, a salesperson, and the cashier, presumably the manager, were both very friendly and helpful. This is the best-run Vans store I've been to. Will be back. read more

Came in to buy some all white Skate Highs and due to my large size foot.. I really did not expect them to have my size but the manager on duty Lexi found exactly what I was looking for. She also put me on game with some vans socks . THANK YOU LEXI // greatly appreciate everything you do! read more

Arion helped my 5 year old find the perfect shoes. I myself was already getting frustrated because my daughter wasn't liking anything we were showing her. Arion was patience with us and my daughter end up picking two shoes she loved. I loved the customer service here. The three employees were super patient and helpful!! Thank you VANS Whittier!! read more

Such a good experience! I walked in and was greeted by all the staff and instantly was helped. Two guys, Niko and Matt, (those were the names on the receipt) helped me out a ton and were legit the nicest guys ever. Thanks for the help:) I'll be back for more shoes eventually read more

Had a great experience. Laura helped me acquire my shoes and figure out my sizing. She also let me know about the seasonal deals and provided a great service with a smile. Would come back again 10/10 read more

*AMAZING CUSTOMER SERVICE* Unfortunately I didn't catch the name of the guy who helped us today (4/3/19, around 3pm, tall dude with brown hair and a beard), but he was incredibly helpful. Came in to get my oldest some new shoes. My 3yo was having one of *those* days, and my nerves were shot. I was dreading bringing him into the store, but we'd already promised my oldest we'd get his shoes today, so away we went. I cannot express enough the gratitude I have for this dude's patience. He was friendly and got my oldest talking while he tried on shoes, which was impressive. He shooed the toddler away from the door at least once for me, and waited patiently when I had to chase him as he ran out the door another time. He sized my oldest and made sure his shoes fit right, going back for a second pair after the first weren't perfect. He was kind and understanding and never made us feel like the irritating people I know we were (sorry about that). Huge thanks to you dude. Seriously. Thank you. I wish I got your name so I could include it. You made sure this shopping experience went smoothly, despite my toddler's best efforts. You absolutely ensured we'd continue to be customers of this establishment, and I'll be recommending this store to anyone who asks. read more

Superb customer service. As soon as you walk through their doors, they're professional, attentive and take care of you (shoe style, sizing, place to sit, etc). No parking in front but parking in back. Call before for style and size availability. read more

COOPER was extremely unhelpful! We asked for a shoe size and he said they did not have any. When we asked another employee, he was more than glad to help and found the size we were looking for. Cooper looked like he was on drugs and could barely understand what I was saying. He suggested we use Vans online website instead of coming into the store. He also fake called another Vans store looking for the size we wanted and stayed on the phone the entire time we made our transaction. Even though they had already found the size read more

Love the store just the customer service is horrible! Some lady named Aaron gave me one of the worse attitudes ever! I asked for a specific shoe with my size and she plain on ignored me and helped someone else. When I asked her again she didn't know what she was talking about nor the style or shoe color and had to ask another associate but she claims she's the store manager. As the store manager she is supposed to know how to run a business and I clearly think she's not ready for that. read more

Tiny shop, but u get the 1 on 1 personal attention you don't get at the big mall locations. Friendly, very helpful staff here! Small parking lot behind store, but plenty of street parking available. read more

I love this place!! I have been coming here since I was a kid! Just bought my son and I both a pair of shoes the other day and the employees are always so nice and helpful (they didn't mind my little one year old trying to run everywhere too haha) this place has been open for 40 years the employee told me! I love that I used to come here with my dad, and now I get to bring my son here read more

We have been buying shoes from this location for years but tonight's experience really stood out- We showed up 10 minutes after closing and they allowed us to go in and buy our son shoes. If that's not taking care of the customer, I don't know what is. They were patient and didn't rush at all. Kudos to the management team here- you're fantastic! read more

Great selection of shoes and shirts...super nice staff..too helpful to get you what you need..small location been here forever that I come here...its vans read more

The guy was really helpful but unfortunately they didn't have any of the sizes I needed for my toddler. We tried 3 different type mid-calf shoes in size 5.5 or 6 and no luck. read more

Clean store, Ian was super helpful. Found exactly what I was looking for in stock. I'll be sure to be back!

Been shipping at this location for over 15 years. I had an exceptionally excellent customer service experience today. Thank you.