Associate that helped was very nice and patient with my 89 yr old mother. I just wish I could remember her name.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention to the logos and overall quality...

Older Indian guy rang me up after I tried on some nikes. As he's making small talking and checking the sizes HE CUTS OFF THE TAG AND LEAVES THE TAG ON THE COUNTER! That's the dirtiest no return policy I've ever seen. Replying to the company message The shoes were never worn I never said that I tried on the shoes in the store While i am purchasing the shoes The older Indian man employee Cuts off the tags and did not give me a reciept Since when do employees cut off the tags and keep the tags with out asking And why did he not give me the receipt read more

Who two may concern and whoever sees this message I'm very disappointed in the SHOE city in the city of Whittier the one next to the five points I bought a pair of hookah tennis shoes and they were small. I try to exchange them and they wouldn't allow me to exchange them for the fact that I wore them One time I don't understand for as much as money as I paid for them. The girl was very rude shout an attitude because I warned them and to top it all off, I couldn't even understand her. There was a language barrier again, I rate SHOE city a zero never will I go back never will I buy another pair of shoes from you again or recommend anyone to go there please $160 for shoes read more

Thought this place was kinda cool. But after the 30 mile drive to have to come back because the sales associate didn't take off the sensor tag. For the $15 dollars in gas I had to use to get back and get it removed the manager Yolanda was only able to offer me 5% discount for their fault in causing me an inconvenience... note that's $2.50-$3 off a pair of shoes for the $15 in gas I had to use to get back here. That's not even enough to cover taxes.... I'm sorry but that's not right. You easily give away $20 if you land on a green arrow on your wheel spin, yet due to your negligent associate cashier #2087 I had to waste an extra $15 to fix your mess up. Not the greatest customer service my opinion. Emanuel was the person that handled this since Yolanda didn't want to come out from the back room. read more

Really good customer service! Walked in and was greeted by the man working there, perhaps the owner, and he was very helpful. Unfortunately we did not purchase any shoes since they didn't have the color we were looking for but 5 stars for the great customer service!! read more

Originally liked this store due to the size of the selection. However customer service was really poor. Appeared to have 3 employees clustered together doing slippers while I was forced to wait for someone to help get some shoes in the back. There were maybe 4 other customers in the store but the employees remained clustered and not manning the floor. The employees seemed to be young and inexperienced. Decided to take our business elsewhere. Dick's sporting goods had lower prices and better service. read more

Shitty shoes at this location my lil brother went about a two weeks ago or so he told me he spent $70 dollars on converse horrible material he wore them to school about a week or two an they are falling apart already they look like refurbish converse read more

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Worst customer service experience in my life. My wife and I went to buy some tennis shoes. After looking around, I saw Hoka brand, though pricey I tried them on and WOW ! Most comfortable tennis shoes I ever tried. Wore them twice when the right shoe began hurting on the right side of my foot. Bought the wife a pair took some Nikes(my fav) spent 407.89 on three pairs of shoes. Couldn't find the darn receipt. The Iliana says to me, print your bank statement, bring it back, and I'll refund you the money. $154.34 Then I'm told by Vanessa I now have to call customer service, which they don't answer, left a message called twice more as I was in the store thinking we could resolve this quickly. NOT SO MUCH. Rafael calls me back and says they will exchange only in store as I have no receipt and I had worn them. When I asked for his supervisor, I was told he was it, that's it, take it or leave it, and hung up. Typically, we get around three to four pairs each year. $ 600.00 plus to this chain. Not anymore ! Never again will I patronize this chain of shoe stores.! read more

This store has the worse service ever!!!! I was ready to buy Tom's and sketchers and out of 3 girls on the floor which were all standing there gossiping. We asked them for assistance and they all looked at each other as if they were playing rock paper scissors to see who was going to help. I WILL NEVER EVER GO TO THIS STORE AGAIN. read more

Shoes were possibly counterfeit and no one seemed concerned!!! I bought a pair of Converse for my son in August. One of the shoes completely fell apart 45 days later. Shoe City would not take a return over 30 days so I mailed to shoes directly to the manufacturer, Nike. I followed the instructions exactly from the Converse website. Converse mailed me back a letter, picture attached, that said they were not manufactured by them or Nike. Read between the lines: COUNTERFEIT! I took the shoes, with the letter, to Shoe City. The clerk said they couldn't do anything after 30 days from purchase and to call customer service the following day. I spoke with a customer service agent the next morning who, again, said he couldn't anything. He also pointed out that the shoes had been worn. Yes, they had been worn. And they were dirty. That's what happens with shoes. But good shoes aren't supposed to disintegrate in less than two months! One shoe is still in great condition, the other one completely separated from the sole. But more concerning is that these shoes could be counterfeit and no one from Shoe City seems concerned. I have the shoes, the letter from Nike, and the receipt. I just want new shoes for my son that aren't going to fall apart after a month. This has never happened before, and since I won't be returning to Shoe City, it will hopefully never happen again. read more

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I came into the store last week looking for converse that I couldn't find anywhere else and Isaac was able to help me out. He made sure that I found exactly what I was looking for and showed amazing customer service. Will definitely keep coming to shoe city. read more

This is a review on their corporate office, not any retail store. I emailed them a question at info@shoecity.com and they replied that they would respond "as soon as possible." Two weeks have passed and I have not heard from them. read more

Worse customer service We understand the covid19 situation but they have a big banner that said is open it does not said curb side pick only they have signs to wear mask inside so the employee suggested for me the adult to go inside and leave my child outside They should be more Specific how stupid is that read more

Huge store, but they never have any sizes. I'm not an odd size and couldn't find shoes unless I wanted out of season or ugly shoes that obviously nobody wanted. When I asked if they had the size I was looking for, the guy told me we have all sizes between 7-12. Every style i picked out he didnt have. So I'd recommend having really small feet or not shopping here. I've been here on several occasions. For both work and personal shoes to only get the same run around. Avoid this place read more

Someone used my debit card here now I have to report it stolen piece of shit people this is how much the employee's check I.d's Store seems shady hope it wasn't one of them my card got used right before closing read more

Great service, very attentive, friendly, knowledgeable. Went in to buy some shoes for my little one. Sales rep was very helpful and managed to sell me on a pair of shoes for my little one. Gave my little one a sticker which is a win for me. Dont forget to Spin that wheel! read more

I Love This Store Simply Because If I Want A Specific Brand Of Shoes I Can Just Call Them, &&; Or Stop By They Will Assist Me No Questions Asked. No Rudeness/Sassy Remarks... They Get The Job Done &&; They Can Answer 75% Of My Questions About Shoes... Not Many Stores Can Do This &&; Be Successful Too At Gettin' Me To Buy Shoes... I Like That They Have Nicee Lookin' Shoes For Men... But I Hate However The Fact That In Order For Me To Buy Myself Shoes I Have To Go To Another Store Or Buy Guy Shoes...... It's Frustrating Becausee Sometimes I Find Some Really Cute Ass Shoes... But They Don't Fit Me... I Also Love The Older Gentleman, He's Maybe In His Late 80s-90s. He Does His Job Waaaay More Efficiently &&; Willingly Than The Other Employees. . He Doesn't Hesitate To Ask You If You Need Help, He Doesn't Sigh Nor Rush You While You're Trying To Decide Which Shoes. &&; Some Of The Other Workers Even Offer To Tell You Which Shoes Look Good On You And Which Doesn't. .. Many Get Offended By Things Like This But I Don't, It's Very Helpful. .. Anyways Thank You Shoe City For Clean Parking Lot, Safe Environment, Friendly Service, &&; Being Able To Satisfy Me..(: read more

The prices are reasonable.. I enjoy the variety of Sandals they offer. They don't have a huge variety of shoes. I like to check it out anyways just to see what's in stock.. If "Chucks" are what you're looking for? Then you're in luck at Shoecity! read more

The prices were reasonable. The salesgirl was extremely considerate and offered honest suggestions. She ensured that my shoes were comfortable and fit correctly. However, she was a HOT Asian salesgirl. She was great...you need check it out yourself with your own eyes. read more

Manager Ofelia was very helpful in helping me select comfortable shoes for the type of work I do. Very nice and knowledgeable.

It is ridiculous for a store to have a shoe on display and for them to say they don't have it in stock. What is the point in having a shoe on display if they don't have it on. I'm giving it a 1 star rating I wish I could give it a 0 star. read more

Love their customers service! Very well organized! Very welcoming! Thumbs up Whittier!!

Recently came to this location to buy school shoes for my daughter. Yes it is difficult times for everyone, but it should always be a time for respect. Not everyone has a car, not everyone can afford a car or many things for that matter. When I first walked in through the door of this location with my wife and daughter I was carrying our reusable bag we always carry that has our extra necessities like masks, sanitizer, napkins, things like that. There was a woman at the door whom I guess was acting as security or as a watch person of some sort. I was carrying the bag over my shoulder. There are benches inside the store where you can sit and wait for whoever you are with while they are looking at the shoes. So this woman comes up to me and says that I can leave my bag at the front. I looked at the woman and asked her what did she say. She repeated it again and I looked at her and said why would I leave my bag with someone I do not know nor trust? That this did not happen before when I have come to the store. She then said to me that this is supposedly some new policy that they have and that I have to leave the bag. I decided to go and wait outside for my family even though I should not have to do so. I will not say my race because it should be irrelevant but I know the woman treated me this way specifically because of my race. Not because I was carrying a bag. I could have simply pulled out my amex card which i was fortunate enough to get, and tell her I could buy any shoe in the store that I wanted but I decided not to make a scene because she wasn't worth the time. I hope no one else gets treated this horrible way. They will not be receiving any future business from us. read more

Man if I could give this place zero stars I would! The review isn't for the store. Shoes and prices were what I expected. The employees were so unprofessional and very rude. I went with my daughter and grandson looking for some casual, everyday shoes. When I first walked in all three employees were talking to each other and didn't even greet us. Two of the girls were giving us dirty looks and when I asked for a certain size the employee got it and rudely gave them to me. When I went up to pay the manager rang me up and gave me my shoes. He didn't ask once if I found everything ok, or to have a good night. I will never in my life recommend this location. read more

I have a concern with the store that has a return policy but will not honor the return anyways. I specifically checked with the cashier about taking my purchase home to make sure that I could wear them after a certain amount of time to make sure that they fit OK and they feel right for me because I have a disability. I was assured that as long as I wear them in the home that I would be able to return them with my receipt in a timely manner. When I brought my purchase back for a return I was told there was nothing they could do because the shoes were worn however they did not look worn or damaged I was sure of that so they gave me the number to customer service because only they could authorize it. The customer service person reiterated that the shoes were worn and there are no returns, there was nothing they could do and she literally hung up on me. How is that okay?? That's not customer service! That's anger issues! How could that help me and my situation, they did not even offer store credit? Bottom line... I will never shop there again and will tell all my family and friends of the discrimination to handicapped people because of the way I was treated! read more

HORRIBLE Customer Service!!!!!!! I've worked retail for a while I know what is expected from employees and how customers should be treated. I believe someone needs to refresh shoe city's employees all about customer service. ((Wasn't even knowledge until I was handing over my Credit card )) Sorry Shoe City but NEVER coming back read more

This place is clean with a huge selection of adult shoes but the children's selection was not so great. I would recommend this spot if you need men or women's shoes. As for me, my search for the right kid shoes must go on..... read more

Good shoes and good prices. Every time I go to this place there's a nice old man that always greets and asks if you need help with anything. He wasn't there the last time I went but the employees are ok. Bought some sketcher work shoes here ten dollars less expensive than at the sketchers outlet. Not a bad place. read more

Horrible customer service! If I could give it 0 stars consider it done! If it wasn't for my daughter desperately needing shoes I would of walked out so fast! No "Hello", no "Welcome to Shoe City". Shoot I barley got a "Thank you" after I paid. Even though I live down the street from this Shoe City, I'd rather drive to Shoe Warehouse in Pico Rivera. Shame on you Shoe City! read more

They are always helpful and friendly, normally have a variety of styles and sizes in stock. The prices are decent.

Have great selection of shoes and you have a chance to win free shoes. Love this place

I ordered a pair of shoes that were the wrong size. Since my daughter needed them right away, I went ahead and order the next size before I returned the incorrect shoes. I called Shoe City and explained the situation asking for a label to return the incorrect pair. I was informed that they do not provide return shipping labels. Since they are located in CA it is going to cost more than the shoes to ship them back. I just want to make everyone aware that they only offer free shipping but, not free shipping for returns. Buyer beware! read more

Shoe selection and availability wasn't terrible. I'm writing this review because this has happened to me multiple times here. I walk in, they greet me, ask if I need help, I tell them I'm just looking. THEY FOLLOW ME. Every. Single. Time. I'm shopping with my kid, we're looking around, I'm aware you're there if I need help but seriously "fixing shoes" on the same isle as us EVERY TIME. The store is huge and there are 4 of us in there. I'm sure they can find somewhere else to spy on us from. It is so obvious and uncomfortable, the only reason I didn't say something and walk out was because my kid was so stoked to get new shoes and he wouldn't understand. Make yourself available, let me know where you'll be if I need help and go away. But instead they stand at the end of the isles as if they are security. Do you really think a tiny woman is gonna stop someone from running out with a pair of shoes? No. So stop being so rude to PAYING customers who want to shop in peace without feeling like they're being watched the whole time. Again, this has happened EVERY TIME I have gone. Not okay. And do not try to hide this as exceptional customer service, because exceptional customer service does not seem like this when you're a paying customer. read more

DO NOT ORDER FROM THIS SITE. I ordered shoes from this site they did not fit how intended and I had to pay $20 to ship them back and they will not refund me the money. So now I am out $20 after calling and emailing MULTIPUL times. I would rate a NEGATIVE 5 if that was possible. When I finally got a person to answer the phone they would not work with me AT ALL they just kept saying they couldnt do anything for me. If I would have known I wouldnt get a refund for shipping I would have kept the shoes and found something to do with them. DO NOT SHOP HERE IF YOU ARE LOOKING FOR GOOD CUSTOMER SERVICE read more

Excellent customer service by Patty. She made sure we were happy customers. We also observed her taking care of other customers while she was resolving our issue and she was superb. They are lucky to have her! Good selection, bigger than other area Shoe City stores. read more

Very poor customer service! Two girls were only talking and gave little to no help. I need help looking a specific size. There was a man named Wassi who looked to have little to no interest in customer service. I would not recommend this store! The manager did come to help us though, Jennifer. She was very friendly and knew how to take care of her customers. Over all, it would not recommend going. read more

The employees are very helpful and polite, but the employee Danny is the best in that store. So helpful without being pushy. He was patient, nice, knew info on the sizes and shoes, and had plenty of wisdom that he gave out while helping. Amazing worker in a good store. read more

great service and nice people helped me try on 5 pairs or shoes i actually won a free pair of shoes just by spinning the weel thank you for every thing read more