Awesome Staff, the guys there were very friendly and went above and beyond to help me. I recommend…read moreShoe Kingdom to all, especially my fellow Carpenters Union members.

It was a weird place tried looking for some boots and honestly no one was really helpful i felt…read morelike everyone would shy away. Selection was decent but i felt like the price in the shoes were a bit higher saw a couple of boots cheaper online. other than that it was a decent place.

For the most part prices seem to be average or slightly higher than Dick's on sneakers…read morespecifically. They got me with the BOGO 50% off deal though and a pair of cute sandals. Staff is helpful and knowledgeable. Variety is vast & they have a good size clearance. If only the margins were a little better. :) You can't beat a brick & mortar shopping experience though!

A different variation of a big shoe store like DSW. They sell similar brands too. My friend was…read moreshopping for heels here but didn't find what she wanted.

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful…read moreand the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER !

Was there the other day and there was a short girl i think her name tag said alicia but i saw her…read moreflirting with coworkers and one of them was wearing a blue shirt don't know how they get work done if this happening never coming here again after seeing this no help was provided because they were busy talking to each other and just looking at each other while flirting

Came in looking for a wide foot all black shoe for work. I was greeted immediately and explained…read morethe deals and sales they had going on. I looked around, not a lot of wide fit casual work shoes but I found something. I only got the one pair that day. Nothing special but I wanted to say the Customer service was great! The 4 is for the customer service

Nice big store for an assortment of shoes…read more They no longer have a color tier of discounts. It's no a flat discount of 30% off ticketed items and everything in the clearance section. The DSW employee told me it's due to the tariffs. Customer service wasn't bad, but it certainly was great. They were there if you could catch them, lol.

Bought shoes off their website within 5 minutes of them posting them on their instagram and the…read morenext day they cancelled my order. They said they sold the shoe earlier that day. And when I let them know I never received my money back I was ignored

Sold some shoes, got a fair price and dude was straight forward. Would have copped some shoes but…read morehe was sold out in what I was looking for

I don't ever write reviews but what happened today didn't sit right with me. I went in to exchange…read morea pair of shoes I received as a gift and wanted the exchange put onto a gift card. When I got to the cashier, Jaylene asked what I needed help with, and I explained the situation. She told me I could not receive a gift card and that the only option was a return, which would send the money back to the original purchaser. Another employee, who was helping a different customer, stepped in and correctly explained that I was able to receive a gift card since I had the gift receipt. Despite this, Jaylene said no and insisted it wasn't possible. She was very rude throughout the interaction and spoke as if she knew more than everyone else, even though she was incorrect about a basic store policy. She eventually did process the gift card. I want to thank the other employee who actually knew the policy and helped fix the situation. Customer service like this made a simple exchange annoying to go through.

So I bought these sweats for my son for his birthday, I give it to him. He likes the sweats, but…read morewhen he tried them on they were too tight. He has big thighs. When I go to return the sweats and also look for something that was bigger in the legs ti which I could not find, I had to just return and get my money back. Cashier found a pin size stain on the inside of the sweats after dropping them on the floor and accused me of the stain and would not return. After a lengthy debate she returned it. Do not shop here they are unethical.

Great friendly service. Very helpful, great price and great selection for kids of all agesread more

Stay away from here. These guys are selling junk. Bought a pair of hoka bondi 8 here and not…read moreeven a week in the soles start falling apart. Took them back and the guy wouldn't even entertain me. Bad business. Wouldn't be surprised if they are counterfeit shoes.

I'm so sorry and MAD about this. I can't believe there are people who would do something like that…read more I hope you guys are able to get things back in order and recover from this setback--you're such nice people and don't deserve this. God bless you and all the best for coming back stronger than ever.

Gods Judgement to those who robbed this young man who HUSTLED to get where he is, I pray that his…read morebusiness will be Elevated !

For starters i won't be going back and i'm sure they don't do a lot all day because it's location…read moreis a little odd lol and it's never packed like a mall's shoe palace but there was 2 girls and neither of them wanted to be there the i don't give a f*ck attitude was insane clearly didn't want to help me out although one girl asked what i needed help in and i looked at shoes about to grab one and ask her if they had a size 11 in the shoe and she was gone the minute i asked the question so i went to go look for her and took a while for someone to help me out. i parked in the back and they have about 3 employees in the back outside just talking and vaping so don't know what's up with that either and mind you that's the designated parking for them so it doesn't look very good either i'm sure they could care less but if i was the owner of that location id be pretty embarrassed....moving on to the most irritating part ( yes it gets worse ) the music jeez....i cannot fathom or even explain how loud it was it was simply unbareable !!! I was on facetime with my partner to pick out a shoe as a gift for a birthday party the day of and for the life of me i couldn't hear shit. My volume was all the way up and we were both getting frustrated because we couldn't hear eachother as i was showing him the shoe options. I honestly didn't even want to buy any shoes the lady was giving attitude and a hard time almost like she didn't even want me to buy anything seriously not exaggerating at all. at the register i couldn't hear what she was saying over the loud music and she spoke up but with MAJOR tone and even gave a little face attitude.... I wanted to get shoes for myself too but hell no i didn't wanna go through that i felt so un welcomed shes lucky it was an emergency gift if not i would've simply said yk what ? bi'm good and walked away i wish i got her name but it was a short girl w a slick back pony tail. I'm not one to write a review but damn that was frustrating as hell !!!!!!!! Wouldn't wanna come back and i hope the owner or manager does something about this wether it's retraining or just calling them out on it because it's upsetting seeing employees ruin the reputation of a business when it's probably not even the owners fault

Stepped in Today to exchange some shoes, I received as a…read moregift . The store is clean, well organized the workers were both very welcoming . Moises was extremely helpful and very accommodating . It's refreshing to see young men Working hard but most importantly with respect . Keep up the good work Shoe Palace in Downey .

One of the things that stood out to me was the exceptional customer service I received. The staff…read moremembers were knowledgeable and passionate about sneakers, and they went above and beyond to assist me in finding the perfect pair. They were patient with my questions and provided valuable insights on different sneaker models, styles, and their historical significance. The inventory itself was nothing short of impressive. They had a wide range of sneakers, including highly sought-after limited editions and rare finds. It was a sneakerhead's dream come true! The store carefully curated their collection, ensuring that there was something for every taste and preference. I was thrilled to find a pair that I had been searching for, and I even discovered a few other gems that caught my eye. Hats off to Hardwood!!

Overpriced store. Customer service is unacceptable as well, I guess it is what it is. They have a…read moregreat selection but some of the shoes look off.