DSW been in this plaza for years and years. It's located in the same plaza of Mother's and…read moreChick-Fil-A! This is a huge shop and always well stocked and cleaned. The front sections carries latest designer shoes from platforms to running shoes. The side perimeters display limited handbags, backpacks and socks. I tend to shop here for my running shoes. The staff are always helpful. I stopped by today, as every New Year and Spring Cleaning, to donate shoes. The Soles4Souls program makes every shoe donated count! It's win-win for all.

I was looking for some shoes and saw a sign advertising 50% off a $79.00 pair of shoes. Wow,…read moreexactly what I wanted. Stood in line for maybe 5 minutes to see a cashier. She told me they were not on sale. I went and took a picture to show her. She call a manager who told me it was 50% of the tag, it says that in small print on the sign. There was a sign stating the shoes cost $79.00, but there was not a tag on the shoes.

Fair Deals & Great Energy…read more Stopped in for the first time with a pair of sneakers that had been collecting dust in my closet. The staff was welcoming, straightforward, and more than fair with their buying and selling process. No pressure, no games -- just solid business. I'll definitely be coming back for any future sneaker heat. Also, heads up: they'll be relocating to a new spot just one parking lot over by the end of February in case the address hasn't been updated yet.

I've done business here three times so far and every time it's been awesome! First time was to sell…read moremy old Nike SB collection (which I miss like a mf lol) second time was to sell a single pair of shoes and the third was today to size swap a pair of shoes that were the wrong size for me. It's a drive for me cause I live in LA but I don't mind making it since these dudes are always so chill and give great service. Will you maximize what you can get for your shoes if selling? Probably not but they're fair and don't whack you over the head and are flexible if necessary. I felt good every time I've sold them shoes Thanks again guys, appreciate yall!

I came in and was helped by Briana. She had an enthusiastic attitude and was extremely helpful. She…read moredeserves nothing less than a raise or promotion

Prior to my review I have to preface it with my last visit to the Brea Mall 3 months prior. I came…read moreto the mall with the hopes to find shoes that fit well and support my flat-feet. I have mild Plantar Fasciitis and finding the right shoe can be quite tricky. For years I had been getting all my shoes at Converse (thinking no support was the best for my circumstances) and my visits were short. I knew what isle to go to and what size I needed. The biggest part of my choice was the color. Anywho. Fast forward to my visit to the Brea Mall in July of 2023. I went to Journey's, Foot Locker, and The Finish Line inside of Macy's. Each visit was HORRIBLE. Little to no customer service. I had to go and ask for help or shoes to try on. Asking about the shoes got me shoulder shrugs and "I don't know" answers. So my recent visit (September 20th, 20223) was a shocker! I came in with the very low expectation of sub par customer service. My first was visit was at The Finish Line, since that was where I found my most recent pair of shoes. Fortunately, the shoe I wanted was no longer in stock and the customer service was a tad better than the previous but nothing to warrant my business. Subsequently I walked into Shoe Palace which happened to be adjacent to my exit. I went in apprehensively thinking my experience would be anything less than desirable. Immediately, I was greeted with a huge smiling face and help was offered. "Ana" (Anayeli), would be my hero for the evening. I told her I was looking for something that had little arch support and something that wasn't too narrow. Off like a canon, she spouted out a suggestion and walked me over to the shoe wall. She pointed out 3 types and I asked if I could try on 2 of the 3. There she went again, like a bolt of lighting! She raced back and handed me the shoes to try. With the right amount of timing she came back and checked on me. I told her I was just curious to see how the 3rd shoe option felt. POOF! She was gone and back in an instant with the shoe. From now on Shoe Palace has my business going forward! I might be a little spoiled with Ana's super great customer service and hustle. Can I call and ask for her prior to my visit? HAHAHA. ... but seriously though, can I? Shoe Palace! You have a rockstar on your hands, commend her to the highest praise!

Great product as described Fast shipping…read more great communication Extremely satisfied with product

Like alot of shoe resellers nothing in my size which is always disappointing for me but im used to…read moreit. With that being said any purchases are out of the question. I also wanted to sell a pair of a rare pair of sneakers and they made a decent offer which I turned down. The guy behind the counter was cool. I wish they had to offer in my size so cant say ill be back.

This location is clean with many options. Josie and Ashley were extremely helpful and spreading the…read moreChristmas spirit. There were a few descent discounts.

I'm really disappointed with my experience at this WSS location. I came in with a pair of Adidas I…read morebought just a few days earlier that had an obvious manufacturing defect the glue was visibly seeping into the suede and made the edges look wet. When I tried to exchange them, the general manager, Vanessa Escobar, refused to accept them and acted like the issue was my fault. These weren't worn-out shoes; they were barely a week old and clearly defective. Instead of helping, she was dismissive and made zero effort to offer a solution. For a store that claims to stand behind what they sell, this was honestly terrible customer service.

You can get it if you really want You can get it if you…read morereally want You can get it if you really want... 4/5 Service Limited review. Came in to return an online order. Buyer beware you won't get shopping refunded. There was a really long line when I arrived. Thankfully it went by rather quickly for the size. 5/5 Parking Parking is abundant in this shopping center. You don't have to walk far unless you don't like parking next to anyone, plenty of those spots available. 5/5 Likelihood to Return Overall the store was very tidy compared to other NR. I'd stop by here next time I'm in the neighborhood. Psalm 122:1, God bless and Stay Prayed Up

I'm going to be honest here. Sometimes we shop when we are low on funds. Sometimes, times is tough,…read morebut maybe we need to buy a gift. Let's be real with ourselves--most of us are not part of the 1%. That interlude matters because I was at the register with my mom when her card declined. She was trying to make a payment and then, immediately after, use her card to buy our merch. Let me just say--it was a timely transaction and very public. However, our cashier was the opposite of judgmental. She was kind. Honestly, truly kind. [Amy, are you a Christian?] My mom was shaking, embarrassed, and trying to just get out of there. I stayed calm, coaching her through it and explaining that it was fine. Amy kept apologizing, saying sorry, and going above and beyond to smooth out the chaos. This is that part of humanity you hardly get to see. Forget customer service awards--Amy, you deserve a big blessing. Nordstrom Rack should be so appreciative to have you. I hope they see your value and give you more. Thank you for being a kind human!

This place is a whole vibe! The second I walked in, a friendly staff member greeted me like I was…read morestepping into a shoe themed amusement park! I wandered around thinking nothing was calling my name...until BAM! the Dainty Mary Jane Converse caught my eye! Total love at first sight moment! Sadly they only had a size 9 and I'm a size 9.5 girlie. I tried the size 9 but there wasn't enough for any wiggle room! Even my toes said "Girl, absolutely not!" I asked the friendly and helpful staff member for a 9.5 or a 10 however this particular shoe only run in full sizes. They didn't find any in stock but he found them on their online website and offered to order them for me and the price was the same sale price! I was excited! And then it gets better! I saw online they had another color and I asked that I wanted to order the other pair too! The price was also on sale! SCORE! I asked the kind staff member to ship the merch to the store since my apartment building is always locked and it's such a stressful situation to try to catch the delivery person, it's almost an Olympic sport! Meanwhile I spotted a cute brown pair of New Balance sneakers but I didn't see them in my size. I searched high, low, left, right and NOTHING! I asked one of the kind and friendly staff members if somehow he might find a pair in my size! Then suddenly he shows up with a pair in my size like he pulled them out of a hidden shoe portal! I don't know how he did it but I wasn't questioning the process! While trying on the NB sneakers the same staff member brought me a pair of cream colored Brooks sneakers in my size! He told me they're close as it gets to the Hoka sneakers in terms of comfort and quality. And honestly he wasn't lying , they felt amazing! Even my husband caught the shoe buying bug that he got a pair of Crocs! He totally love them! Did I buy more shoes than I needed? Absolutely! Do I regret it? NAH! Not even a little! Great prices, amazing shoes, and customer service worthy of a standing ovation! I'll definitely come back for more "I'm just browsing" moments that somehow turns into a full blown shopping spree!

No one at the front desk, doors are locked, tried calling them since 15 minutes before closing…read moretime. I drove from 2 cities away to get something I saw on Instagram. I hope this store pulls horrible numbers and shuts down! I hate when stores shut down before business hours.

Finally got proper running shoes - Nicolette was amazing!…read moreI've been running 20-30 miles per week for the past few months (working up to 100 miles in November!) but was doing it all in the wrong shoes. I came to A Snail's Pace in Brea on Black Friday weekend hoping to finally get properly fitted, and I'm so glad I did. Nicolette helped me and made the whole experience so pleasant and easy. She took the time to analyze my gait, explained that I have low arches and a neutral stride, and helped me find the perfect shoe. I ended up with the Saucony Ride 18 plus Superfeet inserts with maximum cushioning, and I can already tell these are going to be game-changers for my training. What I appreciated most was that Nicolette didn't rush me, answered all my questions, and made sure I understood how to break in the shoes properly. She genuinely cared about getting me into the right shoe for MY feet and MY running goals. The store had great Black Friday sales too, which was a nice bonus. If you're in the market for running shoes and want expert help, ask for Nicolette - she knows her stuff and will take great care of you!

This place is great!! Yes, I would avoid coming on a weekend, wait time to just ask a question and…read moreget a size is pretty long. As soon as we walked in, we were greeted and got our name down on the waiting list. She said it was going to be about 30mins, no problem for us- we went down the street to get a slice of pizza and by the time we got back, our name got called. Our salesperson (Grant, I believe was his name) answered all our questions and recommended the perfect running shoes for me and my husband. I didn't realize I have wide feet so good to know when buying shoes. I also thought prices were good, I was expecting it to be overpriced at a place like this. Overall, great customer service and experience.

Long story short, Elijah is just awesome! My 1907 fits perfectly now with the memory foam…read morefootbeds! Heel slip was too much in stock form but with the memory foam, it fits nicely now. For new buyer, please watch for heel slip and go down in half size if it happened.

I got my second pair at the Brea store... I've been to 3 store so far and the customer service is…read moreas good if not better than the quality of the boots. Elijah was a good sport I came in for just my boots and I came out of the store with a lot more stuff, he also helped me with some care products for my boots. This spot is well recommend.

Employees were friendly, greeting us when we walked in the store. Brand name shoes are pricier here…read morethan other shoe stores in the Brea Mall.

I come here pretty often because my son likes the variety of shoes that they provide. Most of the…read moreemployees are pretty welcoming, but I was always enlightened to see the old general manager in the store since she helped us out no issue. I asked one of the workers about her and they told me that she unfortunately moved stores... even asked who her replacement was and was upset to hear that it was the new lady that wasn't welcoming at all. You could tell she wasn't enthusiastic when we walked in and basically avoided helping us get a shoe, letting some of the other workers do the work. Being BIPOC, it's always disheartening being avoided in service areas since you can't tell if it's discrimination-based or just genuine dislike for the job lol. Overall, I will most likely be traveling to a different store to avoid feeling uncomfortable and hope that things change at this one! Shout out to the normal workers though, they're awesome!