You can get it if you really want You can get it if you really want You can get it if you really want... 4/5 Service Limited review. Came in to return an online order. Buyer beware you won't get shopping refunded. There was a really long line when I arrived. Thankfully it went by rather quickly for the size. 5/5 Parking Parking is abundant in this shopping center. You don't have to walk far unless you don't like parking next to anyone, plenty of those spots available. 5/5 Likelihood to Return Overall the store was very tidy compared to other NR. I'd stop by here next time I'm in the neighborhood. Psalm 122:1, God bless and Stay Prayed Up read more

Nordstrom Rack - Outside - Department Stores Near Me - Brea, California

I'm going to be honest here. Sometimes we shop when we are low on funds. Sometimes, times is tough, but maybe we need to buy a gift. Let's be real with ourselves--most of us are not part of the 1%. That interlude matters because I was at the register with my mom when her card declined. She was trying to make a payment and then, immediately after, use her card to buy our merch. Let me just say--it was a timely transaction and very public. However, our cashier was the opposite of judgmental. She was kind. Honestly, truly kind. [Amy, are you a Christian?] My mom was shaking, embarrassed, and trying to just get out of there. I stayed calm, coaching her through it and explaining that it was fine. Amy kept apologizing, saying sorry, and going above and beyond to smooth out the chaos. This is that part of humanity you hardly get to see. Forget customer service awards--Amy, you deserve a big blessing. Nordstrom Rack should be so appreciative to have you. I hope they see your value and give you more. Thank you for being a kind human! read more

Nordstrom Rack - Nordstrom Rack Brea California - Street View - Department Stores Near Me - Brea, California

See all

Really like this Nordstrom Rack for many reasons. Staff are reasonably friendly, you can now do Nordy returns here, and the men's shoes section is pretty untapped when it comes to availability of dress and athletic shoes. We've come here many times for these reasons and getting in and out of here is pretty easy. Do wish there was more selection at the men's formalware section (and men's clothing in general) but otherwise you can mostly find what you need here. read more

Nordstrom Rack - Department Stores Near Me - Brea, California

Parking is easy in the plaza and I love the variety of brands and items here. The store is generally neat and clean but shopping here during the holidays can be very difficult. Things are all over the place and in disarray. I found this cute beanie/scarf set but it was missing the beanie and the worker said they couldn't sell it to me like that. The lines are also SO long though they move relatively quickly. I had an order pickup and after standing in the super long checkout line, was told to walk to the left side for the pickup. I think there needs to be a better system with a separate returns/pickup kiosk- and I know they used to have that before, so not sure why they got rid of it. Overall, love the store but not the lines. Don't come if you're strapped for time. read more

I really like this location and would recommend it. 5/5 on selection especially for men's clothing. Parking is very easy too! The major downside is they often have crazy long lines... like bad bad. But I guess that just goes to show that they have good stuff on hand. The store can get a little messy too so go when you have time to really browse and wait in line. Overall a good value on most items. I'd recommend checking online too if you can't find it onsite! read more

Nordstrom Rack *August 16, 2025 *1pm- Saturday *4 Stars Environment: *Large Parking Lot *Large Inventory I decided to stop by while visiting another store in the same plaza, and I'm glad I did. Even though I wasn't looking for anything in particular, I had a good time browsing through their large selection. The store had plenty of options and was easy to navigate. I'll definitely keep this location in mind the next time I'm searching for a nice dress or a good deal. read more

For the past couple of months I've been doing an overhaul of my wardrobe with the help of my new girlfriend. We took care of the important staples at the high priced stores (dinner jacket, linen shirts, pants) and came here to fill out the remaining items. Plenty of selection and sizes here. In looking for shorts, I'm a size 33 and that has been a challenge to find. Here I found several options and loaded up with three pairs of Tommy Bahama shorts, three shirts including one from Michael Kors and a belt, all for less than the dinner jacket I bought at Nordstrom. The store and dressing rooms were a bit messy, but being it was a Sunday afternoon, I expect that it was just the result of a busy weekend. Checkout went quickly and was friendly. I was pleased with my purchases and would shop here again...should my girlfriend tell me that I need to. :) read more

If I could leave a negative -1 star I would for this location! Honestly do yourselves a favor and do not I repeat DO NOT shop here! Staff members are terrible and will fight you! I respectfully asked if my receipt was in my bag and the cashier *Mya* positively stated that she saw me put it in my pocket when I never even touched the receipt! I was handed my change and that was all that went through my hands! She confidently stated that she saw me put it in my wallet/pocket and when I told her I didn't have my receipt she still had the audacity to say "are you sure!? "Check your other pockets" Miss thang! If I would have had my receipt we wouldn't be having this conversation! And when her co worker was telling her the steps on how to retrieve a receipt she rolled her eyes and sighed loudly of frustration. She even had to ask for someone to check the cameras!!! Come on now!!! Whaaat!?? And guess what! The receipt was on the floor on her side!!! Honestly the disrespect!! Checking the cameras instead of complying and printing another receipt ?? And another staff member which got lucky I didn't get his name had taken some shoes we were going to purchase he mistakenly put it in his go back cart and didn't allow for me to get them because "they were closed already" sir!!! You got an item I was going to purchase!! I asked if you had put them back out! And he replied we are closed and still followed behind me when I was walking back to the cash registers! Please do better in training employees! read more

Well we were not greeted when we walked in,, however this is what normally happens.... Just stopped in to see if there was anything that might catch my eye..... they had a TON of jeans .. and the regular items,, ended up purchasing some cute shoes.. I decided to stop by the restroom before leaving......wasn't happy about this though ..... after this I wasn't happy at all,, Come On...Nordstrom Restrooms are Always "CLEAN & SMELL CLEAN" Disappointed read more

See all

Both my wife and I are not fond of shopping in department stores. We ended up at Nordstrom Rack because we were with the relatives, and they wanted to go here. We spent over 2 hours here. Well, half the time I spent exploring the strip plaza by walking around the area. For the 1 hour or so that I was inside Nordstrom Rack, I noted a couple of things. They have a clean large store. Merchandise was organized well and the selection was immense. Prices seemed reasonable. Staff was alright. The family did not leave empty handed. I'm sure we will be back with the familia again and again. read more

See all

Worst customer service, very unprofessional and rude. The cashier was racist towards my mother when my mom tried to speak in english she had an attitude based off my mom's accent so I started to translate for her. I asked her if she can check if the items my mom had were on discount and with attitude she said "well if they don't have a red sticker then no" and still asked her if she can check and she refused to even check it's almost like she was trying to insinuate like if we can't afford it then she won't even bother to check. She was very unhelpful and talked to my mom and I with such a bad attitude. Her attitude was plain racism its really sad that we still live in world with people who still judge over looks and race. Her name was Kris L. read more

12/21/24 We visited the Nordstrom Shoe Department to purchase matching shoes for myself and my wife. Holly from the men's shoe department was extremely helpful and attentive throughout the process. Although some sizes were unavailable in-store, she assisted us in placing an online order for delivery to our home. Her professionalism and excellent customer service made the experience enjoyable. read more

Nordstrom Rack - Department Stores Near Me - Brea, California

Always friendly and inviting. I went to pick up my online order and was helped almost immediately. It was a seamless process and took maybe 5 minutes at the most. read more

This location has been here for ages! Came here with my friend years ago and she found a bustica-ca (Selena film fans know this term) for one cent! I recently came here because I purchased cologne for Father's Day online and had it delivered here. I picked it up in store and didn't have to wait at all. While I was there I perused the home goods section and saw some awesome but pricey finds. Definitely would recommend for anyone to shop here. This is a big Nordstrom Rack and it would be hard to walk out of here without finding one thing worth taking home. read more

We were looking for a Suit for my Teen son promotion. Woohoo came on a Sunday evening an hour b4 closing and success! Found some suits that fits perfectly for my 14 year old teen son. Thank Goodness! They have Ralph Lauren on a few other designers! Love my local Rack. Lots of good stuff available for an amazing price! Their shoes selection are great just it's a bit Chaotic in the aisle. Idk how someone can find unpaired shoes here for kids. the floor is filled w shoes everywhere. Really unorganized. Besides that Highly recommended. Associate are friendly & check out is reasonable. They also offer tailoring here too. I've purchased a dress here for a big event. Parking available. Located right next to Sears! read more

See all

Since I am not able found what I want, but the rack still got a lot of cool product. Better than Marshall or Ross.

There was a lady by the name of Natalie working the fitting rooms that was so rude to me, literally helped everyone else around me, and didn't even bother to acknowledge me, I myself work in retail and understand customer service, and she just went above and beyond to make me feel uncomfortable. Definitely not a great experience. read more

I have been going to this location for many years and I have been enjoying to shop here until today. I need to try a sweater before purchasing and the lady who served at the fitting room refused to let me in and told me "it's closed". I looked at my phone and showed her there's 5 more minutes before the closing time but she repeatedly told me " no, it's closed" with awful attitude. Okay I totally understand that she wishes to leave her job as soon as the store closes but since it's still in business hours she needs to respect and serve customers. There were two other ladies got rejected from using the fitting room before I walked up. Someone please respond about the fitting room hours! read more

I had one of the most insulting experiences ever at this store. I paid for my item and left, only to be loudly called back by the cashier and other customers as if I were a thief. When I returned, the cashier just said, "You're good," with no apology whatsoever. I was humiliated in front of everyone, treated with zero respect, and left completely shocked. This behavior is absolutely unacceptable and unprofessional. The cashiers and staff who worked on 9/29--from the one who handled my purchase to the one who humiliated me--need serious attention and correction from management. read more

A good selection of stuff , but I probably got asked 6 or more times by the same lady if I needed help. I also feel like staff was following me and keeping an eye on me the whole time and felt very uncomfortable. When someone says no I don't need help I don't need to repeat myself. I ended up purchasing a jacket from there, but though I wanted to look at more items , I felt uncomfortable I had to leave. I was respectful, but I'll buy the items on my own time and don't want to be rushed or followed by staff. It was an unpleasant experience at this Nordstrom. read more

Mya was super chill and a pleasure to interact with! Was surprised by how caring and genuine she was, it feels good when you walk into a store and receive such kind and excellent customer service read more

I love Nordstroms Rack but some of their employees are horrible with costumer service I went to the store to make a rreturn the line first of all took forever and I Asked an employee by the name of Mark if their was add. Help he was supper rude and said that's all their is with a attitude. It's so sad to see employees like that work for such a nice place. read more

Date of visit: multiple times and 5/24/2022 I love Nordstrom Rack! The best place to get shoes. There are plenty of deals here and if you are lucky, you can get brand name shoes with price fraction of the original price! read more

What is the deal with Nordstrom Rack that one has to wait in the check out line for returns? They should combine the order pick ups with returns. Not buying anything today and have to wait in a 40 person line to return a few items. Not cool. read more

Ernie was BEYOND helpful to me at this Nordstrom Rack location. I had looked and looked at so many stores for a dress for my sister's bridal shower and I wasn't finding anything. When I came to this location, I did find one dress that fit me but the floral belt was missing. Ernie looked all around for the belt that matched it and he found it for me! Then, when I went to check out the dress wouldn't scan. Other employees were not sure what to do and he came over and helped me! Ernie, you rock! I'll be back Nordy Rack! read more

I've read a few reviews of this location for customers complaining about staff denying their returns because staff tried telling these customers that the items they were returning looked "used". This confuses me because I went to buy new pair of walking shoes there today and as I was checking out, I noticed that they were visibly dirty from the bottom as if someone had bought them, wore them outside, and then returned them. I really liked the shoes and I was up next to pay. When I walked up to the cashier I simply asked if they would give me some sort of discount because they were dirty from the bottom and the response I got was "no...this is already a discounted store." Emphasis on the discounted. She looked and sounded annoyed at the fact that I even asked. So I said okay and continued with my purchase. She did ask me to download the app so I can get $5, but I didn't do it because I didn't have good reception at the store. I was fine with her not giving me the $5 since her tone still sounded off even as she was offering. I just felt uncomfortable thereafter and wanted to get the transaction done but she gave me the $5 anyway. I also asked her if she needed my number (I had a $10 note that I anticipated using) and she said no and continued to finish my transaction. She seemed just as done with the situation as I was. I shop here a lot because it's the closest Nordstrom Rack to me and in general staff hasn't been very nice. I get that many places are understaffed and as a result people might not be in a good mood. However, not going out of your way to be nice to customers is one thing, it's another thing to just be mean. Honestly, if she said something like "you know what we can't discount items but let me see if we can find another pair in your size"...that would have worked fine and it wouldn't have made me feel like crap for shopping at an "already discounted" store. I was buying the shoes regardless but all this said to me is that they are okay with selling dirty and clearly used items at the full "discounted" price. read more

Nordstrom Rack - The Shoes In Question - Department Stores Near Me - Brea, California

I come here once a while to see if there's any good deal on running shoes but they will have slime good finds sometimes. Not the best selection and can get very busy at times read more

I love the brand names for at least 30% off. You can find major deals here! Some staff are extremely helpful too. I needed to return an item without a receipt and they checked every possible way to find proof of purchase. I really appreciated it. Lines can get long but they move fast! read more

Walking into Nordstrom or Nordstrom rack can be very overwhelming especially for inexperienced shoppers like me. Today I gathered up the nerve to ask for help and Yaritza was an absolute angel! She was so patient with me and took the time to really listen and help me find what I was looking for, even looked in the sales section with me. I saw her again later and she asked me if I found anything. So sweet! She definitely made my mission a little easier although I didn't quite find the jeans or shirt I was looking for. But typical, still cake out with some other stuff lol thank you again Yaritza for your help and kindness! You made my day. read more

I came in to return some loafers that did not fit. I had my receipt no tags because I obviously was planning on keeping them. I walked on my shoes for 30 min at home to see how they feel and they kept slipping off so I went to return them. As soon as I walked up to the girl to return them At Nordstrom rack she already had a look like she smelled something. Instead of politely saying sorry we can't return these because they look worn mind you they really don't she was like and they don't have tags all with attitude and she said I'll call my manager which she did. The manager demeanor was not the best either. As I was leaving I told her she needs a better attitude and she bluntly said oh why cuz I didn't return you're shoes?! I've never ever experienced such poor customer service before at a Nordstrom rack! I will never be going back to brea again. Do better Nordstrom. I was once an employee at this place and we never acted in this manner. read more

Nordstrom Rack - These are my shoes they would not return. Receipt and all. - Department Stores Near Me - Brea, California

Came here the other day looking for something they supposedly had. I hadn't been here in so many years. It is like a thrift store with high prices. I was looking at stuff, and cannot see buying things people returned to Nordstrom for a few dollars off. I happened to look at some Vans shoes, because I like Vans, and they are cheaper to buy new at the Vans store, even without the "get a second pair half off" deals. read more

I was very amazed with the customer service I experienced today as it was very poor. I found a white knitted turtle neck at the Nordstrom Rack and saw very noticeable foundation/makeup stains (I was not wearing makeup today) around the neck area. When going to purchase I asked if I could receive a discount since there was only one in stock online and it's a 50/50 if I would receive it or not and they stated they would not be able to remove the stain themselves (as they offered at first). Khalida's customer service was terrible as she was very rude and sarcastic with the comments she made such as "well it's not like we check every shirt on the rack" and "oh well, sorry" with a stern face. You could tell she didn't want to help and is unhappy working where she does. I felt very uncomfortable and disappointed and will not be returning. I hope if you visit this location Khalida is not working that day. read more

See all

Nobody wears name tags here, but the girl working in the fitting room tonight was rude. Got some Ross vibes

I used to love coming here and ordering online then picking up in person. But this time around, the online order pick up line was closed so they made me wait in the longest line ever when I already purchased my clothes online. What's the whole point of online ordering when I still have to wait in the long regular line. My clothes were literally right behind the counter. I get being understaffed, but that line should be open if customers are coming in for online ordering all day. It takes two seconds to scan and give someone their clothes which would probably reduce their lines for in store customers. read more

Just needed to run in and grab a few things, only to find out it's a summer clearance sale! What a great surprise! What could be better than great prices and awesome selections? The service of course! Thank you Camille and Pam. Camille, you have to be one of the most patient and thoughtful people I've met! Thank you for your help! Pam, having you ring my items was a joy! Thank you for being welcoming, kind and genuinely caring. Thank you both for providing me with an exceptional customer service experience! read more

I have no issue with the place but I want to leave the feedback on person who was in fitting room. Today around noon, I had 6 clothes to try but brought those only without hangers to fitting room. He asked me whether I brought hangers and I said no. As soon as I said it, he gave me a look and told me "once done, just leave them" It sounded like he wanted customers to put them back to hangers and placed them where I got those from. I am sorry but I still remember his look as tone. What a worst treatment customers to have. I was going to report to manager but I was in rush so could not. I am regular customer to visit the location but with employees attitude like that, I am not sure I am willing to get service from him next time. read more

The worst rack I've been to and trust me I've. Even to plenty and I have previously work for Nordstrom. The lady at the register (Kris) older lady had a horrible attitude and bad customer service. She said I was confused on what I was doing with the returns when I had my receipt on my phone. No I'm not confused . I buy a lot of items on line and sometimes they don't work out need to return. The only confused person was her. I was never greeted by her at all. She looked miserable to be there and seemed like she didn't want to help me. Im Hispanic so I'm sure she treats her white customers a lot different. read more

5 stars for ISAIAH who was a great help when I called on the phone for return info. He was so friendly, professional and accommodating! He really made my experience personal. I wish all customer service staff were like him. The store is big and their checkout lines usually takes a while despite having all registers open. They don't have a separate area for returns. Kids shoe area is pretty messy every time I visit also. Wish they had free ship to store and the same return policy as Nordstrom. This is the nearest location for me so my choices are limited. read more

Have never bought one thing from them. High prices with cheap third world clothes and overpriced purse. Most of the saddles look the same made of rubber with no support sole. That may be fine for young people but thats not who is shopping in the store. Middle age women want support quality shoes. No place to try on shoes. Just stand up and see if it looks good but not how it feels. The store is drab and clothes are pushed together on racks. I wouldn't go back. read more

I purchased two of the same sweaters last year, one online and one in store, just different colors. Since it was no longer cold out, I wore them again this year, and the pilling was so horrible on both sweaters! I started reading the reviews and every single one of them had the same issue! Due to their refund policy you are given 30 days for in-store purchases and 45 for online. Since that time frame has obviously past, they aren't willing to issue a partial refund or credit. It's very upsetting that I'm out $60 for only get two wears out of each sweater! Money just wasted! I purchase quite a few items from Nordstrom Rack, I will be re-thinking that now! read more