I don't usually shop in here but lately their clothing has been on point. The big theme right now is western stuff for some reason, but even those are super cute. I went here to just browse but ended up finding these really unique black jeans and a cute dress!!! I really need to go here more often. read more

How do I leave less than a one star review? Marie is a real hero. This stores quality is obviously trash but damn the employees are just the same! read more

Workers are super rude for no reason. I went in there yesterday to get recommendations on dresses and they were really rude and careless. They didn't help whatsoever. Super bitchy people. I wouldn't recommend shopping at this store the vibe was not it at this place. Love there clothes and dresses but they make the place seem trashy by how they act. Do better girlies, if you don't like working then don't work lol read more

Mia is so rude and condescending. Went in to return a dress I didn't like and she started off being snappy and mean for no reason. Constantly saying that next time they wouldn't take it. Like girl ? I even asked when I first got it if I could return it and she said yes. Now Mia is saying I can't next time. Like girl give me my money and leave me alone. Weirdo. Never doing business there again. read more

This review is strictly based on employee attitude. I love windsor clothing. I love their trendy clothing and the special occasion dresses are great prices. The employee attitude at this location is HORRIBLE. Seriously I don't know why the cashier (I believe her name was Katy) is so rude and seems so unhappy to be at work. They really need training on how to treat people and realize that not everyone is a teenager looking for a homecoming dress they can treat however they feel like. If you're in a bad mood get another job that makes you happy. Seriously, I tried to be professional and friendly. read more

Terrible service. I was waiting in line for 10 - 15 minutes waiting on one cashier. When I was ready to pay she was very rude offering everyone else a garment bag with a hanger, but wanted to give me my dress folded in a regular bag. She was rude and very impatient. read more

I highly recommend this dress shop number one my all my daughters come here and shop and they have an amazing manager. Her name is Sam and she went over and beyond for me. I have a disability on my knee and she went over and beyond for me to sit my mother and take care of us thank you Windsor for going over and beyond for my mom especially thank you, Sam.Hughes read more

Just visited about an hour ago. The dressing rooms are extremely dirty and unsanitary. The girls are just standing around the cash register gossiping and making customers feel very uncomfortable. will not be returning. read more

I came in here with my friend and the ladies here are so disrespectful and rude. They fat shamed my friend and told her she should "try a different dress on because it makes her tummy poke out." Please hire new people who are kind. read more

I rest my case... I am just flabbergasted. Definitely not going here anymore. (See screenshots) read more

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The staff were really rude. I will not be coming to this location ever again. The store looks like a mess!

La la love Kelly and Sam!!!! After a horrible experience at another Windsor these two ladies made my day. I hope they are management because they handled the situation with poise, grace, and professionalism. Please have them train Mission Viejo location to be just like the Brea location. They not only represented themselves as wonderful individuals but they represented the business as equally wonderful. I almost gave up on Windsor all together but because of Kelly and Sam I will drive the extra miles to the Brea location. Thank you so much ladies. You made my day, saved my birthday, and went above and beyond. Somebody give these girls a raise. I couldn't be more satisfied. read more

I Love the beautiful dress I got here and the ladies that assisted me and my mom The ladies helped us multiple times without no hesitation & I love that read more

Wanted to update my review after my visit to the Windsor at Brea Mall today. Thank you to management for addressing the concerns of your patrons; the girls on staff were SUPER friendly, greeting me as I walked in and even offering to start a dressing room for me when I had an item in hand. Would have given five stars, but was bummed out by the lack of selection of body suits on sale - really loved this about Windsor when I came here in early May, and would appreciate a bigger selection again! Thank you :) read more

Catherine the manager was very knowledgeable and helpful. Would recommend this store and employee to everyone. Thanks again for great customer service! read more

The customer service is really bad . The sales lady are very rude . We bought worth over $300 bucks here of woman's clothing . They bag our clothes we bought like a trash . They just put the shoes and clothes all together like garbage not even fold like swap meet or goodwill. We not buying woman's clothes here anymore read more

This place is the definition of a hit or miss. One day I'll walk buy and think "who tf would shop here". Other days I'll be like "damn that would look good af on me!" Maybe it just depends on if you're into the cheap girl/ definitely on a budget look or not. I'm definitely not and would rather spend the extra $ for quality. They have SOME cute bodysuits and coats/jackets and I say that loosely. The shoes are janky af. The jewelry is costume like that will turn your body parts green lol. I probably won't really ever step foot in a Windsor again. It's more or less maybe for high school gals. Like an upgraded Wet Seal. read more

honestly this place never fails to give me a perfect dress during a time crunch! I can rely on Windsor every single time to provide a good enough selection of trendy dresses for cocktail receptions, going out, weddings & holiday parties. It would be a surprise if I don't find something I like the first go-around. I don't always have perfect luck at Windsor, so if (at the rare occasion) I have to look elsewhere I dread it so much because I know how much of a drag it would be. this specific location inside Brea Mall is my favorite for sure - second place would definitely go to the one at The Shoppes in Chino Hills. read more

Hi I would just like to say I came in yesterday and the ladies closing were the absolute sweetest. I was looking for a dress for a friends birthday dinner and didn't know what to get but kelly and kayla went above and beyond. They definitely exceeded my expectations. This is the first windsor that I have felt very welcomed in and will be coming back! Thank you girls! read more

I have missed this Windsor being open! I went shopping at this store on Sunday. I was expecting to feel comfortable walking in and shopping, but that was not the case. The employees seemed to keeping distance from customers, but not with each other. I've had good customer experience in this store plenty of times, but not this time. It felt like employees didn't want to provide customers attention at all. I was disappointed. read more

Thank you Leah dibuono for being so kind and HELPFUL! You are the definition of exceptional customer service! Literally we could use more customer service like this everywhere. I asked another associate prior at the store to help me find an item that was damaged and before I decided to give up I thought I'd ask another associate who happened to be Leah to help me look for the Same item. I'm sooo glad I asked her to help me, she took her time, and attempted several times to help me find the item I needed at another store. I'm so happy with my visit because of Leah! read more

This store is so professional and friendly. I went in there to exchange or return an item and they did it for me with no problem. Their store is cleaner and more open then the other stores I've been to. read more

Why did my girlfriend and I even bother shopping at any other location or store to find a dress for her? We could have saved a lot of time. We went to at least three or four different places to find the right dress. This is our second time we found a dress for my girlfriend at this location. There are a lot to select from. The dresses are sorted by color which made it easier to find a dress. What made the shopping experience much easier is their employees. They were extremely helpful. When my girlfriend had a couple dresses in her hands, the girl immediately said that she can put the dresses at the dressing room so my girlfriend can continue shopping for more. After my girlfriend shopped around and trying dresses on for about 45 minutes, she walked out with a dress. read more

Leslye is rude . Customer service is terrible . No more needs to be said . Daughter had already found a dress that she liked for homecoming. I went in to buy it. Not even in the store for 5 minutes , went directly to check out and used a CC for my purchase , she asked for ID which I had out and I said oh I'm sorry I already put it in and she said rudely ahh well you can take it out? You don't need to talk to an adult like that . Not impress with her customer service . She is an employee you wouldn't want communicating with customers, probably an employee putting the clothes away that everyone has tried on . read more

I came in to find a specific dress for a wedding and drove an hour there for it and had Danielle help me out all the way through my shopping experience and since it was a mistake in the system as to it being in the store , she was able to order it for me. I walked out happy and didn't regret driving that far thanks to her! read more

This has to be the most unprofessional, unorganized store I've been to. I went in to find a nice dress, on my way in I was greeted from someone at the counter. And as I made my way through the mess I managed to pick up several dresses. Not once did the two woman who were busy chatting it up with one another asked if I needed help or a dressing room. At this point I had around 7 dresses in my hand. I had to go up to the girls and ask them to put them in a room for me so I can continue the hunt. After 5 more minutes of walking the store I made my way into the dressing rooms, dodging racks or clothes. I went in and not once of me being in there did anyone come and check on me. Horrible service and it wasn't even busy. Maybe one other shopper was there. I will not be returning here. Hopefully they get their crap together and also, please donate the dresses that are not selling, this store is over saturated with clothing. read more

So I have gone in a couple times to look at sun glasses, I dont know why but I like the glasses there like a lot. They are special to me, I dont know but I always get flack for looking at girls stuff, but then this worker named Pheobe approached me. At first I thought she was gonna give me trouble too but she actually complimented me, I bought the pair and I bought another one I like. I mean maybe it is weird but that gesture really made me feel like she understood me and I really appreciated that, she made me feel like a customer not a freak. You don't get very many people like her. so ya thanks a lot, definitely going back. read more

Shopping for a dress for my daughter's Middle School graduation was no easy task. Just when we were giving up, Leah shows up with a BIG smile and says "Can I help you find something?" Please note she was in the middle of serving 2 other customers at the time! She stuck with us checking up on us every few min. Truly a fantastic employee who knows how to treat customers. I wish more sales girls had this proactive attitude in retail stores. read more

Clothes where super cute and the ladies on the floor were super nice. However the Asian chick in the fitting room was the rudest person I've dealt with. She moved my friend who has a baby stroller with her without even asking. On top of that had the audacity to sign loudly and make a face. Honestly she's the reason I didn't continue shopping. How rude to move a mother with her child and not even say excuse me. read more

Seriously, this place is turning into the Wal Mart for dresses. Dresses are literally thrown back into circulation on the racks. Broken zippers, split seams, and since staff can't be bothered to actually hang stuff up properly, clasps get stuck to other things, the dresses get tangled up amongst themselves, and it's a total mess. read more

Nice stuff like always at windsor and not only that... usually I don't take the time to leave reviews but I was so thankful for the COSTUMER SERVICE that I felt like I had to let you know about. If you get there look for MEDELEY and she will take the time necessary to find the perfect stuff for you like she did for us. THANK YOU! read more

Return policy on jewelry is dumb, bought jewlery and it didnt fit so went 10 min later to return it, and they dont accept it. Sheesh

Went In the store the other day to shop got such amazing costumer service from Kelly she was very helpful and friendly. I will be definitely going back to this store because of her this is the kind of costumer service we need!.. read more

I'm not sure why the service reps in this store are so rude. I've come in multiple times both to make purchases as well as do online returns and every time they are flat out rude. I'm sorry if I'm making you do your job. Apparently warm welcomes aren't offered for all customers that enter and its not like I can pin point one particular sales rep, because almost every time I visit there seem to be new works and they all seem to follow the same rude approach. Not sure that its worth coming back or even ordering online. read more

I had to wait in the line at the register to ask for a shoe size when there were other employees walking around. They took a while to get my shoe and could not even find the other pair. This store was just very unorganized and too hectic. read more

Called around 2pm to put a shoe on hold. Spoke to the store manager Danielle or Daniella but she said she would have them waiting for me and if anything changed she would call me back. Keep in mind Brea isn't the closest to me so I called around 5:15pm to double check before I waste my time. And of course the shoes are magically gone. Thanks for nothing Windsor. You make it so hard for people to give you business. This is ridiculous. And I had the worst experience at the Outlets of Orange Windsor. You all need a crash course on customer service and all of the above. Wish I could rate this negative stars. read more

Went into the store to look for something to buy my wife for her birthday. I had no clue what to get but luckily a sales person by the name of Jim was able to help me. He was very friendly and didn't make me feel lost inside a women's store. He recommended I buy her some shoes and he was right. My wife loved them. Thank you again Jim! read more

Came in looking for a Gender Reveal Dress, told one of the ladies what I was looking for and she showed me a rack of beautiful dresses and I found the perfect one making my shopping trip nice and easy for a pregnant lady that doesn't feel like spending too much time on her feet! Everyone was really nice, I will definitely return! Thanks Again! read more

Honestly, this place has the nicest employees! Everyone is really sweet and helpful. They set up dressing rooms for you, they help you find your size, and they give you their opinion on which dress they like better. I remember coming here in when I was in high school to pick out Prom dresses. I remember them helping me so much. Also, their prices are pretty reasonable. read more

I went into this store on Sunday 3/4/18 between 12-1. Not a single person greeted me when I walked in the store like normal. Most of the employees just seemed to be having there own conversations with each other. I ended up buying one thing and when I get to check out a girl at the register to the right of me who I believe her name is Madison was chomping on her gum so loudly it was disgusting and beyond annoying. While chomping her gum she was having a conversation with the girl ringing me up who I believe her name was Christina. Christina didn't ask me if I found everything ok or how my day was. Normally when ringing up a customer it's good to acknowledge the customer. The only time she asked me a thing was if I was using debit or credit than rudely handed me my bag. I've worked in customer service for the 9 years and customer service is everything to me. If I'm spending money in your store I expect some acknowledgment. There was a pair of shoes I wanted to buy but I wasn't sure if they had my size so I didn't even ask because she already seemed like I was bothering her. The girls at this store used to be so friendly and helpful. I'll now be shopping at the Chino Hills store. read more