Who doesn't love love love Nordstrom... Since there is not one closer to me.... I drive to brea... there are lot's of other shops here... but Nordstrom is why I come... Staff is always on it... Parking can be tough.... read more

Nordstrom Brea Mall - I'm too early after fighting 1 1/2 traffic to get here - Department Stores Near Me - Brea, California

I was genuinely surprised to see this Nordstrom location has only a 3.4-star rating on Yelp, but after my visit, I understand why. What disappointed me most wasn't that the staff appeared busy or understaffed--it was that many employees seemed busy talking to each other instead of acknowledging customers. Throughout my visit, I walked through multiple departments without a single greeting, smile, eye contact, or offer of assistance. Twice, I observed employees standing together on their phones or handheld devices, laughing and talking about how much work they had to do while customers were nearby. Being busy is understandable. Ignoring customers while socializing and openly complaining about your workload is not. One employee even walked directly in front of me, stopped to hang merchandise on a rack, making me wait, and then walked away without a single acknowledgment or "excuse me." It was a small interaction, but it summed up the overall experience. When I finally reached the checkout counter, the cashier asked whether I needed help and whether anyone had assisted me. I told her no. She simply entered her employee number and continued the transaction without any follow-up or acknowledgment that no one had helped me. She wasn't rude, but there was little eye contact or engagement, and I left feeling as though the goal was simply to finish the transaction and move me along. It made me question why I continue to shop at Nordstrom. If the merchandise selection is becoming more limited in store and the customer service no longer stands apart, what is the reason to choose Nordstrom over countless other retailers? For decades, Nordstrom built its reputation on two things: a thoughtfully curated selection and exceptional customer service. Merchandise trends come and go, but the service was always what differentiated the brand. Unfortunately, during this visit, neither lived up to that reputation. I don't expect employees to hover over customers, and I understand retail can be demanding. However, I do expect basic acknowledgment, professionalism, and the feeling that customers matter. That was entirely absent during my visit, and it was one of the most disappointing retail experiences I've had in a long time. I hope this feedback is taken seriously because the culture I experienced does not reflect the Nordstrom brand that so many customers have come to expect. read more

i "had" been a "super loyal nordstrom for life" type of customer for the past 48 years and always received excellent customer service to my complete 100% satisfaction at the store level and nordstrom financial services for credit card needs. however that iconic old saying "the nordstrom's way" started "crumbling" in june, 2025 when i started noticing customer service decline! then i read online that a majority interest of nordstrom corporation was purchased by a mexican department store retail chain named el puerto de liverpool for 6.25 billion dollars. the transaction closed in may, 2025. so this made sense now: a new owner and new policies!!! i was hoping for status quo! i was fooled and dead wrong!!! unfortunately, approximately a month ago [march, 2026] this has all changed for even worse news!!! [and extremely quickly] nordstrom financial services has merged with td bank [a large east coast bank] and recently i have received horrible customer service on numerous occasions! i have spoken with several supervisors and managers and they have informed me they have an ongoing problem if they put you on hold, when they come back on the line, you will be able to hear them fine, but they can not hear you and will abruptly terminate the call!!! additionally, i was a ikon club member with nice perks & benefits and a dedicated customer service 800 line have all been eliminated!!! i feel no longer valued and their loyalty to me abruptly stopped; so now my loyalty & patronage to nordsyrom has also quickly stopped!!! for these reasons i don't think i will be a nordstrom customer any longer! ¡adios amigos! ¡¡¡thank you for the pleasant memories over the past half century!!! mr. alcaraz april, 2026 ps: attention nordstrom senior management: if you want to investigate my claims and contentions, i strongly suggest you terminate your credit card servicing agreement with td bank because they will continue to destroy your image very very quickly!!! nordstrom's now feels like a mervyn's or sears!!! to whom it may concern: thank you for taking the time to read about the quick downfall of nordstrom; )so sad what it has now become! an overpriced retailer with terrible service!!! read more

Danielle Thompson oversees this location and she told me that I would go in and exchange. I get there and no where to park because of construction. I call the store and Valerie says you just have to park and come to the third floor. I get there and she tries to give me a gift card and tell me I need go downstairs to get the sandals. NO, that is completely unacceptable and when I called Danielle she calls me back she is at lunch. It is 1pm and she told me her working hours are 7:30am to 4pm. She doesn't answer my calls because it would be recorded. I blame extremely poor management for this. I was completely inconvenienced. A customer should never have to call corporate or customer service to get assistance or sit in a parking lot for over an hour. read more

I had a great experience at the Nordstrom location recently! I was looking for a dress for an upcoming event and the ladies in the dress department were super nice and helpful. I ended up going with a dress from the Free People section and left super happy. read more

Lori, you were so gracious to take so much time to look for a formal/ dressy blouse and jacket. So sad it was not meant to be. However, did reconnect with long time friend and former manicurist, Cindy. She loves you and that is a great endorsement. You must be good because she demands the best. Thank you! Thank you! read more

The bathroom in women's lounge second floor is extremely dirty. It's summer time please clean.

My recent visits to Nordstrom left me quite disappointed with the level of customer service, particularly in two different departments. This review is specific to customer service at the Brea Mall location. On May 17, 2025, I stopped by the Byredo counter hoping to purchase a lotion. The male associate informed me they were out of stock and needed to reorder. Since I was already there, I tried a perfume and sprayed it on a testing strip, he bluntly told me, "Could you spray away from the counter, because it gets sticky here". This felt incredibly rude and unwelcoming, and I simply walked away without saying anything further. From my experience, I've noticed a pattern in the Handbag Department that shows unfair distinction. On two separate occasions, when I was wearing a more visibly "signature" handbag, sales associates would either immediately compliment my purse or approach me, being overly attentive. In contrast, when I'm not carrying a high-end bag or dressed in more casual attire, no one even bothered to ask if I need help. This inconsistency in service based on a customer's appearance or style is very disappointing and frankly, quite off-putting for a store like Nordstrom. I believe that everyone should get a consistent standard of courteous and helpful service irrespective of what they are wearing. read more

Nordstrom Brea Mall - Free flowers on Mother's day with $150 purchase - Department Stores Near Me - Brea, California

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Usually I love Nordstrom but this location wasn't as appealing as South Coast. It was missing the nordies it factor. Even the ebar was mediocre. read more

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I went to the Nordstrom Brea store day before Father's Day, visited the men's fragrance department to purchase Creed Adventist and Chanel with my Nordstrom CC. Worst experience of my life for one they were not trying to help or assist me , total avoidance , when I asked about price matching I was told sometimes we do sometimes we don't ?? Rep said she would contact a manager half hour no manager. I reached out to Nordstrom Management! No help! No apology! Advised me of future traing! Rushed me off the phone , never offered to assist letter of apology?? Nothing!! They don't care! I'm African American this is like the third or fourth time this has happened. When I advised Nordstrom's AVP that I would no longer be shopping there she was ok with that!!! Unbelievable but believable this is is a different world NORDSTROM does not care! They are not the same company they use to be! I'm 68 years old worst shopping experience ever!!!!!!!! read more

I went into the kids department to exchange a pair of shoes. The exchange had already been completed online. All I needed to do was drop off the old pair and pick up the new one. It should have been simple. Instead, the cashier acted like he had no idea what was going on and told me the exchange could not be done. I asked for a supervisor, and he called Ashly. She immediately said they could not process it because it had been more than 200 days, even though I clearly showed her that the exchange had already been approved online. Then she changed her reasoning and said they needed to evaluate the return. I pointed out that their policy clearly states exchanges can be done at any time and that customer satisfaction is part of their policy. Rather than handling the situation professionally, she made unnecessary snarky remarks. In the end, she processed the exchange, which proves it could have been done all along, but I left extremely unhappy. There was absolutely no reason for the attitude or the comments. A simple and professional interaction would have avoided all of this. read more

"I had the most wonderful experience at Chantecaille skincare inside Nordstrom Brea, all thanks to Ryan. After a really dismissive and unkind experience at the Shiseido counter, Ryan was a total Heaven sent. He didn't just sell me a product; he truly cared. He was incredibly patient and took the time to listen, turning my entire day around with his genuine warmth and expertise. If you're shopping at Nordstrom Brea and want to feel seen and valued, go find Ryan--he is an absolute angel!" Nordstroms....... Do let him get away great Loyalty and Character. Character keeps you shining in a crowd! Thank You Ryan! Lola read more

Avoid The Black Tux at the Brea Nordstrom -- terrible experience. The Black Tux location inside Nordstrom Brea is a joke. Nordstrom should either require them to have regular, reliable employees or remove them from the store altogether. I've heard great things about The Black Tux, but my experience was awful. The Brea "location" isn't even a real store -- it's just a few random chairs in the middle of a Nordstrom. I had a confirmed appointment for Sunday at 1 PM, but no one ever showed up. The day before, the same thing happened to another member of my wedding party. They warned me to call and confirm because their appointment had been randomly canceled. Unfortunately, the only way to reach anyone is through the corporate number, which means sitting on hold forever and still getting no real help. When I spoke with a Nordstrom sales associate, they said this happens often and that The Black Tux employees come and go whenever they want. He even apologized and recommended going with a different suit company. After being on hold with corporate for over an hour, they finally said someone might show up around 2:30 PM -- but they wouldn't be able to help me that day. It's completely unprofessional for a company that markets itself as a "luxury" suit rental service to have no dedicated staff or real storefront. Save yourself the frustration and go somewhere that actually values their customers and their time. Tip: If you still plan to try them, call and confirm multiple times before going in -- they clearly don't value customers' time or commitments. read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

Bought a pair of shoes and asked if I had nordstrom notes that I can use under my account. The guy probably didn't look and told me I none but I later found I had 4 that I could use. I also bought primer at the sisley counter but was given the wrong color to take home. Now I have to bring back to exchange. The staff at the Brea location were just not paying attention and I did not enjoy my shopping there. read more

I've been coming to this Nordstrom for as long as I can remember. I love it because I know where everything is. The people are wonderful that work there, but I have to admit it is taking its toll being brick and mortar. Please support in person shopping, this season especially! read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

I had a wonderful experience at Nordstrom when I was looking for a perfume. The associate JIAYU was absolutely amazing. She was so helpful, made me feel really comfortable, and she made my mom feel truly special. That meant so much to me. I'm really grateful for all of her help! read more

Extremely Disappointed with Curbside Pickup Service I've been a loyal Nordstrom customer since 2016 and have used curbside pickup since it first launched--so I know how it's supposed to work. This time, I waited 20 minutes in the designated stall before noticing another car pull up next to me and receive their order within 5 minutes. When I asked for help, an associate named Karly (I think that was her name) told me they "didn't get an alert" from me. She even had the audacity to question whether I entered a stall number when checking in--yes, I did, just like I always do. The app clearly said "Justine is getting your order." Karly offered to help and said she'd check on it. I waited another 5+ minutes, only to get a call from her saying the shoes I ordered were damaged and that she had to go downstairs to find a new pair. By this time, I had already waited a total of 30 minutes, was livid, and now running late for my family's dinner. Nordstrom Brea used to be my go-to location, especially because of their awesome customer service--but after this experience, they've lost me as a customer. This was disappointing, frustrating, and completely avoidable. read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

Haven't been to this mall in awhile. Lots of nice shops with some on the higher end scale (Tumi, Coach, Brighton, Apple Store and more). Nordstrom, 2 Macy's stores and JCPenney are the major dept stores there. Plenty of parking space available with 2 parking structures located at Macy's and Nordstrom. The food court is decent and my favorite place there is Cinnabon. But we decided to have lunch at The Nordstrom Cafe which had a line to order/pay... There was seating inside and outside on the terrace but it was pretty crowded. The mall wasn't too busy considering it was Friday around 10ish. FYI, there is construction going on... not sure if it's to expand the mall or for more restaurants adjacent to the mall. read more

3 levels to shop at. It's located in the Brea Mall. Kinda empty inside as far as traffic goes. Took a bit to find someone to help in the lingerie department. It's gone downhill as fast as customer appeal and service. That's disappointing. read more

Hi, I'd like to report a concerning issue I experienced yesterday, Sunday, December 7th, at around 11:20 AM at the Nordstrom Sunglass & Eyewear Department. I attempted to return an item, optical glasses, and the associate assisting me, Suzie, made the process unnecessarily difficult. She repeatedly insisted that she might not be able to process the return because it was a "marketplace item," even though I received the bar code through my email to return a Nordstrom online purchases and confirmed it could be returned in-store. During the interaction, her tone and demeanor came across as intentionally crass and rude, making the experience unpleasant. At one point, she asked me to come behind the counter kiosk, which made me feel singled out and as though I was being punished. This treatment felt discriminatory and inappropriate, especially given that returns are a standard part of Nordstrom's service and should not require a customer to be isolated or treated differently or be asked to come behind the counter kiosk where only employees are. I then waited approximately 20 minutes while she called management twice and put me on hold, only to be told afterward to "come back at a later time" instead of completing the return. This was extremely frustrating, especially because I told her my baby and husband were waiting in the car, and what should have been a straightforward return became unnecessarily stressful. To make matters worse, her male coworker apologized to me and stated there should not have been any issue processing the return, which further indicates that the situation was mishandled. This experience was unacceptable, and I request that it be addressed promptly. I would appreciate confirmation that my concern has been received, as well as follow-up regarding what steps will be taken to ensure no other customers experience similar treatment. Thank you for your attention. read more

I walked in with a problem (it was an annoying and tricky return situation) and Jorge in women's shoes made sure it was an ideal outcome for me. Wonderful customer service! read more

Placed a phone order for pick up men's cologne. I want to update my review Ryan was positive, polite and helpful. Thank you for the excellent customer service Ryan . I will be back. Nordstrom needs more Ryan's ! read more

This is great store with a great clothing selection and brands. The store is well stocked and esthetically beautiful. The staff is always top notch, polite, friendly, and supper attentive. I really enjoy shopping here!! read more

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Who doesn't love coming to this beautiful store with gorgeous stuff to buy or look at. I have been to this Nordstroms for so many years I used to buy all my makeup here, but now I go to Sephora or Ulta since it's convenient. I love the kids clothes and woman's clothing here. I find random things here and there. It's a clean inviting store besides the perfume area makes me want to pass out from the strong smells. But other than that this store is gorgeous. I love the cafe, and the coffee place is delicious too. The employees are really friendly, always there to help if you need. In the kids section they give balloons to the kids which is so sweet of them baby girl always wants a balloon lol. I love that you can find everything in one place from, shoes to purses, clothes, evening things and daytime. They have makeup, clothes, shoes, and sunglasses for both men and woman. What more could you want in a store? It's beautiful, classy and clean. Love this location since I have been here since I was a teenager and had friends that worked here too. Such a lovely store it was my Mom's absolute favorite store to go to lol. Thank you for always amazing products and service. Have a beautiful day, be kind to everyone :) Aloha read more

I really like Nordy's but I will say this store is the worst when it comes to cleanliness. The bathrooms are disgusting. Every time I use the restroom which is every time I'm in store, there's no hand soap, there's toilet paper on the floor, or none available for use, or no toilet seat covers. Second, they've lost what made them the upper echelon of costumer service of the higher end stores. It's been hit or miss. I used to work in costumer service for a health insurance company that insured the Nordstrom employees and we were trained to smile when a call came in for a Nordstrom employee based on the fact that was the way they would receive their costumers, well no longer. You're lucky if you get a smile from a cashier or attention from someone working at a department. Trust me I like to be left alone when I shop but it's still nice to see a friendly smile and knowing there's willingness to help if needed. Do better Nordstrom. read more

This is for diana in Nordstrom's. What an awesome person you were the day after Christmas. Your customer service is second to none. I've had a bad experience at Macys. And when I saw you, I was just happy that you were so kind again your customer service second to none diana. Thank you again.. read more

Nordstrom Brea Mall - Diana, excellent customer service. - Department Stores Near Me - Brea, California

Had a great experience shopping at Nordstrom with my friend. We walked over to the fragrances with the intention of smelling Baccarat 540. We then began to smell Lelabo and Diptyque. Brent offered himself to any questions we may have had. He sold us in Orpheon. Explained the daytime and night-time versions of the scents and gave us samples!! Thank you so much Brent! Very lovely experience. Will definitely be back and hopefully see him again. read more

The sales woman in the cologne section (Karmisha) was amazing! She was very friendly, knowledgeable and knew how to close the deal with me when I was not shopping for cologne. I was also given a 15% discount which was helpful read more

Nordstrom Brea Mall - Department Stores Near Me - Brea, California

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Got Travis Mathew Shoe for Christmas as a gift and it's too small, drove 30 mins to Nordstrom and they gave me a hard time to exchange. Shoe was never worn and new in box. Don't go here if you want high prices and poor service read more

Nordstrom Brea Mall - Service sucks - Department Stores Near Me - Brea, California

The positive for this review is for Abby in fragrance! I bought a ton online and came in to do a couple returns, pick up another order, and find a new fragrance and foundation . Doing my returns was terrible. The woman gave me attitude. She was upstairs and it was just a bad experience. I ended up grumpy. I don't even want to get into how bad it was or I'll get upset again. I still needed to pick out fragrances and a foundation so I went down stairs and there was Abby! She was so friendly when she saw me looking around, trying to figure out where I'm going. I asked if she could help me with a foundation and she said that's not her specialty. But she was nice to show me who to go to. Later I went back to her to help find a fragrance and she was wonderful! She is so upbeat and friendly and knowledgeable. It's hard to describe fragrances and she knew so many. I came with a list of ones I wanted to try and she knew all of them and made recommendations based on them. She was A+ Customer Service! So if you need fragrance, I highly recommend finding Abby at Nordstrom Brea. I left cheerful and in a good mood she totally changed my grumpiness around. read more

I've been shopping at this Nordstrom's over 10+ years and usually have a wonderful experience, but on a recent trip I encountered a very pushy sales lady in the jewelry section of the store. I can't remember her name, but while I was actively shopping she followed me between the jewelry and the scarves department. When I was in the jewelry side, she took my jewelry on a trey and told me she would hold it for me while I was shopping the rest of the store, but I was still looking around the other departments. I then proceeded to look at some scarfs and hats across the way, and she followed me in that direction and kept holding more things for me, but I didn't ask. Finally after I shopped the fragrance section I proceeded back to fine jewelry where a lady with long blonde hair approached to help me. We had a friendly chat, but the rude employee came rushing back from no where and basically told the young lady to move I was her customer. I eventually told the lady I was no longer interested and left the store. I did reach out to customer service to let them know about the situation, so I'm not sure how it was handled. read more

This is the most amazing nordstrom in OC. Destiny is the best person to work with. She will go above and beyond to help her customers. Will be coming back again to buy from her. The mall also has plenty of space to walk around and do activities read more

Shoutout to Monica in the men's fragrance section ! Helped me pick out the perfect gift for my boyfriends birthday ! Thank you girlie read more

I've been gong here recently for some of the Nordstrom events that take place. I really appreciate the events I've attended as I learn more about the different beauty products and also get to meet and mingle with some of the staff and Nordstrom regulars. I'd say Nordstrom is your one stop shop when it comes to makeup & perfume. I've bought a few products and always leave with awesome freebies or samples. The store also offers monograming of products for a nominal fee. Overall a great store that has a lot of info. to share about the different beauty products. read more

Nordstrom Brea Mall - The new Miss Dior smells amazing! - Department Stores Near Me - Brea, California

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This place is hit or miss. A lot of the employees are very kind and helpful. I've been many times and encountered many employees. Some of the older women in the clothing department seem a bit rude and stuck up. Maybe they were just having a bad day or maybe they need to work on a more welcoming customer service vibe. Make up and jewelry department staff are always spot on. read more

I Brea Nordstrom! It's my our Nordy's for the last 30 years or more. The sales associates are consistently kind and the clothing/beauty selection is excellent. However, the restrooms on my recent visits (and far beyond) were noticeably dirty and smelly. It doesn't match Nordstrom's usual standard and to be honest very off putting. I have reached out to Tara Flora but may have gotten her email wrong. The restrooms should be professionally deep cleaned once a month....minimum. You guys need to reach out to www.bodhitreehomecleaning.com and set up their restroom DEEP CLEANING service. read more

Kevin is awesome! Located in the men's department. He has excellent customer service skills. He goes over and beyond. He makes great brand suggestions and makes shopping a breeze for my fiancé . This is our Nordstrom that we love to frequent and we both always experience excellent service . Thanks Kevin! read more

Super helpful at the cosmetic counter. They didn't have this shade, but of course they ordered it for me right away. I had something to return and even though I took off the tag to use it ( an umbrella), luckily I kept the tag because the umbrella leaked!! Seriously?! I would not have been able to return it without that tag. I had the box and the receipt and got a credit quickly. My old umbrella lasted 20 years, this one was junk. Sorry Burberry. read more

Nordstrom Brea Mall - Dior foundation - Department Stores Near Me - Brea, California

Dear Nordstrom. I attempted to return or exchange a damaged Chanel bronzer, model medium which has a broken powder, at the Brea Mall and was informed by the cashier, Alina, that the return was not possible. I purchased this item in and have been satisfied with Chanel products in the past. I understand that store policies can be strict, but I hope you can assist me with this issue. The item was barely used, and Alina cashier from Chanel denied my return/exchange. Sincerely, P. T. read more

Nordstrom Brea Mall - Bronzer from CHANEL. - Department Stores Near Me - Brea, California

I haven't been to this mall in years. After we ate at the Cafe, we decided to stroll for a bit. Jill provided exceptional service in the lingerie department making sure we got the right sizing, color, and recommended fits/ styles to suit our body types. She was like our personal shopper giving great advice. It's always nice to receive good in person service in this day and age of online shopping. read more