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    J Crew Factory

    4.5 (10 reviews)
    Closed 10:00 am - 8:00 pm

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    16 days ago

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    8 months ago

    Helpful 64
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    2 years ago

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    4 months ago

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    7 months ago

    Nice selection and helpful staff. The prices are especially good when they have a sale. We'll definitely be back.

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    6 months ago

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    1 year ago

    Nice and clean. Staff was Helpful. Good range of sizes. I would go back. I don't know why yelp makes you have 85 characters.

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    2 years ago

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    2 years ago

    Nice selection on the sales rack. Comfortable business casual pieces. Always find a great deal here. Some days a hit or miss.

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    2 years ago

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    Review Highlights - J Crew Factory

    Crew Factory (and a few items from Nordstrom Rack and some from my closet), I was able to create 42 summer outfits from only 7 tops and 6 bottoms!

    Mentioned in 2 reviews

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    Zara

    Zara

    2.0
    (15 reviews)
    1.1 mi

    Toxic Service & Complete Management Failure - AVOID THIS LOCATION…read more ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here.

    My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before…read moreand couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,)

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    Zara
    Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(
    Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :(
    Zara

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    COSMOTOG

    COSMOTOG

    4.4
    (14 reviews)
    2.3 mi
    $$$

    I'm not impressed! I've attempted to shop here twice. It isn't close for me...about 35 minutes…read moreaway. The first time I showed up about 8 months ago and the store was closed - during business hours. It wasn't even lunch time. Today I was at the Brea Mall so I thought I'd try again. I called at 12:30 PM to see if they carry the style of shoe that I was looking for. There was no answer. I called twice. I don't understand since they don't even open until 12 PM. Their business hours are listed 12-5pm. Do they open at 12 and then go on a 2 hour lunch break? I really don't get it. I showed up at their store at 1:15pm today, and just as I was parking, a young man was at the front door, changing the little sign with a Clock that shows when they will be back!! What the hell? This is my second attempt. I guess they don't want my business. It's absolutely ridiculous. This place sucks already since it's never open when you show up. They won't answer the phone either so there's that. How frustrating!! don't waste your time! The store is small anyways. Looking through the window they don't have much inventory, so I guess I won't waste my time ever again in the future. Lame!! I don't know how they stay in business.

    Got myself a pair of Levis Vintage, NBs, & Ray Bans for Father's Day. Cool boutique. Calm…read moreambiance, clean look with typical size for a boutique with slender, long look like shops in SoHo, NYC. But It extends far in the back worth seeing. Great selective brands with prices varying depending on what from alittle under $50 ~ $1000 per item. The girl mentioned Rag & Bone, Reigning Champ and Claire Vivier? Comin this summer. I guess if you like shops like Ron Herman or Unionmade w/o the far drive up, this is the shop!

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    COSMOTOG
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    Fashion Q

    Fashion Q

    2.6
    (41 reviews)
    4.9 mi
    $

    I thought I wrote a review for this store but I guess I didn't? I like this store they have a lot…read moreof cute clothes to choose from and accessories, shoes and bags. But the last couple times coming I didn't find a lot. Maybe the styles are just not for me lol. But I did come in the other day to do some shopping therapy and see if they had anything new. I found a cute little pink dress instead of a little black dress, even though I would have preferred black dress since its my favorite color but the pink is another favorite of mine too. They only had a gray and pink one. It's just a simple little dress for summer but they do have a lot of items just nothing that fit right for me that day. But the employees are friendly. They have fitting rooms to try stuff on. I'm sort of picky when it comes to clothes so I'm sure other people would find something here even though I didn't. Its nice for basic everyday wear, but once in a while you can find some super cute clothes that isn't too expensive either. I recommend coming here, since forever 21 closed near me this is my go to place lol besides the mall. Thank you so much for fantastic service, I hope you bring more summer dresses and tops in cause I really do enjoying coming to this store its good priced for everyday clothes like tanks, shirts, shorts, dresses and skirts. I didn't take a picture of my dress or the store but next time I come in I will. Have a beautiful day, be kind to everyone :) Aloha

    This is the kind of place you'd swing by to pick up a last minute piece before going out later in…read morethe day. The quality of their items is very much Shein/Amazon quality (maybe even less). I do love that they have really cute trendy pieces for a super affordable price! The workers here aren't bad and are very standard. You get your stuff, go up to the register, they ring you up, and then you leave. This place has a no refund policy, but you can exchange or get store credit! I would say the store was pretty well organized when I was there, but there's just a ton of basic-ish/trendy-ish Shein-esque items.

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    J Crew Factory - shoes - Updated June 2026

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