This Macy's store is very large, super clean, and fully stocked. I did not notice a single empty shelf, cabinet, display case, or even an empty hanger during the entire time my wife and I visited this store. GREAT job to the employees for keeping inventory out and available for customers. Many items were marked down, which helps make shopping here a positive experience for customers by giving them more value for their buck. I purchased a cologne gift set for myself after spraying a sample and enjoying the scent. read more

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Makeup haul!!!! I went to this Macy's to grab some makeup. Every year or so, I go on makeup hauls to replace the makeup that I have. I think it's good to do that because bacteria hides in your makeup. Even if you clean your brushes and sponges, there's still hidden bacteria creeping around. So, to combat that- I buy new makeup periodically. This time, I was on the hunt for a face foundation, eyelash and eyebrow makeup. I found all of that and more at Macy's. It took everything in my power to avoid the MAC counter lolol I'm such a MAC girlie lol Well, in the past I was. Now I opt for makeup that has some anti-aging qualities. I got lucky and found some sales going on for the holidays. Score! Great value! Service was great. I was in and out pretty fast considering it was Christmas time. read more

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This is the 1st time I come across a store that has no explanation for charging more for the same item. When I asked the manager her statement was "one of the items arrived a week ago and the other item arrived last night". The item was the same color, same size, same bar code. Just posting this to have consumers aware of over charging. read more

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Today I was given the best customer service by non other than Jayden and a girl by the name of Evelyn. Not only did they help me find what I was looking for but also helped my mom and grandma find the perfect shade match and accommodated to their needs. They were also very knowledgeable in their makeup and answered any questions we asked. If you ever come to this Macy's i highly recommend asking for Evelyn! I would also say Jayden but he broke the news to us that he would be transferring to the Macy's located in Santa Anita ARCADIA (best wishes to them) ;) read more

Macy's - Recommend foundation by the way - Department Stores Near Me - Brea, California

Came to Macy's Brea on a mission for the Jeff Shelly x Disney collab, specifically those exclusive ears! Sadly, the magic stopped at "sold out," and the sales associate didn't sprinkle any extra pixie dust to help locate them elsewhere. While still in store, I called the South Coast Plaza Macy's, and at least their manager deserves a gold star for actually checking the system and trying. No luck this round, but the hunt continues... TikTok Disney community, I'm counting on you! read more

Fragrance took over macys and there wasn't one employee trying to put one down your throat lol. I never seen such a desperation at macys, hahaha. I am surprised someone didn't spray me against my will. They keep wanting to give me the paper sample and all I wanted to do was to get out since it was very stressful trying to navigate thru them. I got allergies to flowers, so moments like these are a threat to my asthma. I wanted to get shoes but left empty handed since it was too much what they were doing. I felt I was in a hidden camera show LMAO read more

Macy's - Department Stores Near Me - Brea, California

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Ordered jeans online via their app and picked it up at this Macy's. I had just played 18 holes of mini golf and did a lot of walking at Disneyland resort and stopped by to pick-up my pants when I saw they had curbside pick-up parking. I parked and used the app to notify someone I was at the parking lot. Someone came out but wasn't sure which number I was in. Instead of knocking on my window and asking to see a conformation e-mail, they just went back inside. I later found out they tried to call me, but the phone number I had on file was outdated. I would still purchase from this Macy's because they have great inventory and they also have curbside pick-up. read more

Macy's - Curbside Pickup available! - Department Stores Near Me - Brea, California

My review is for the Lancome Counter on May 2nd. Anette and one other lady (I didn't catch her name) helped my mom and I. They were able to find the perfect Foundation match for my mom. And the other lady also helped me find a replacement lipstick for the color that I used to have that got discontinued. They gave such excellent customer service and informed us of deals coming up so we can come back and know about them. Thank you for such friendly and wonderful customer service at the Lancome counter! read more

Al was very helpful picking out a men's suit. Also referred us to a good tailor. Not sure what else to say.

JL beauty I love that it says beauty has no expiration date yet the box I received from an online order was expired. The women that helped me with my return were fantastic at the Brea Mall. However whoever was in charge of stock or shipment needs to do better at checking what they send their customers and making sure they aren't sending them expired products. read more

Macy's - JL Beauty products - Department Stores Near Me - Brea, California

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I'm upgrading my wardrobe. Denette (perfume), Leah (not sure), Jacob (Levi's), and Emily (cashier), were all very helpful, and my two hours was well spent in terms of great selections and pricing; but more importantly I dealt with those four great employees. Well done, Macy's, well done. read more

The Home Store is a nice location, with clothing on the first floor (Children's and Men's) and furnishings, and home goods on the second. The big problem is service, or lack thereof. The phone number that Macy's has listed on its receipts, as well as on the internet, and on YELP -the 714-990-1400 NO LONGER WORKS. I don't think they take phone calls at their present location, and most likely all the operators were let go. Instead, you have to call Macy's Customer Service, which is 888 822 6229. The hours are 8 AM - 10 PM Eastern. Macy's should get with it and change the number on the receipt, as well as on the internet. It's ridiculous for a company to hide like this, when they are in plain sight. read more

Solid clothing selection. They have a big Levi jeans section. Lots of deals and you can use Macy's rewards.

Our experience with Macy's furniture dept brea was the WORST we have ever had ! I will say Rita the salesperson was Great and tried to do all she could to get us through this bad experience but other than that it has been an ongoing train wreck So her ya go , going back several months we purchased a bedroom set It was sent out the 1st time and the driver was not willing to bring up the 2-dressers said he needed 3 guys this was an outside logistics company so they took them back the next the furniture was brought back and several of the drawers were jammed so they had to come back and pick it up Long story short this went on several more times with furniture that was defective the same driver not willing to bring it upstairs , they said they would fix it but never did and decided to just return everything with a FULL refund including the shipping cost We have been waiting over 2-weeks for our refund and have only got partial they billed each piece separate? With that we are still out a big potion of our $ and have purchased a full bedroom set from Ashley Super Smooth 1 transaction 1 delivery and everything works perfectly excellent choice Macy's should stick to selling socks furniture is way over there head read more

Boy, this place went downhill since my last review! The prices are though the roof, and the store was empty. My wife and I noticed that the restrooms were in need of repair. C'mon, Macy's, this store is in a upper-end mall! read more

I came in and was helped by Nadia. She was extremely informative and patient with me throughout the whole process and delivered world class customer service. She definitely deserves a raise or promotion, thank you read more

I bought a five pack of miscellaneous suits from Macy's online but they were not the correct size for me. They were all one size too small. I also brought my sports jacket that was shipped out way too small! Not even close to the size I ordered. Seems to be a common issue when ordering suits online. Read the reviews. Many of them complain about the same thing. I get to the mens suit department and unbox all the returns that I brought back. Ling, the sales lady was so pushy! Sorry, I don't remember which credit card I used to buy my suits! Chill out! You asked me three times! WTH! All the sales info is on my Macy's app anyway. Do your job, be patient with your customer. I'm not the only one complaining about the suit sizes. Due to the items being returned, of course she mentions that the Macy's cash earned will be rescinded. At least she was kind enough to measure my suit jacket size. I told her that according to the Macy's size guide that I was between a regular and a long. Then she goes and insults my intelligence and said that I wasn't tall enough to be a long. WOW, lady! Maybe you should consult on their men's suits size guide. Lol. read more

I went to the sunglasses hut inside of this Macy's to buy my partner a pair of sunglasses for his birthday and Javy was exceptional help! He helped me go through different styles until i was satisfied. Amazing positive attitude and service! I will be returning next time I'm looking for a pair of sunglasses. read more

Wally Valentuela is a phenomenal fragrance connoisseur who has exceptional service!!! Totally saved me time when it came to picking out the cologne because it was the first one he picked!!! I am not easily impressed I just love professionals in motion...strong work ethic is literally fine art to me LOL!!! Wally was very easy to talk to and was truly an amazing person to run into at the fragrance section! The price didn't matter, because that bottle of cologne smells like fortune and I am blessed I get to walk around covered in success! I just gotta say I am very very fortunate for Wally and his sense of smell!!! ;) Thank you Macy's hiring staff for having a high IQ and putting Wally on the floor well done!!! read more

Shout out to JAVY of Sunglass Hut inside Macy's!!! Although we move to Norwalk but I still keep on coming back to Brea. He's the only one that I trust when I want to buy sunglasses whether it's rayban or gucci or any other brand. He's exceptional, doing his job well and very honest. Always has a smile and very polite. Keep it up Javy!!! If only I could give more than 5 stars for him. He's a jewel to the company read more

Horrible service In the shoe department. I was in line waiting to ask for my size, the employee Tim was extremely rude when it was my turn he ignored me at the register and got stuck on his device after 2 minutes he finally asked what he could help me with I asked for a size and I sat down to wait 5mins passed and he came out from the back with the shoes the person behind me asked for but without my shoes and didn't even notify me that someone was looking for them. Tim needs to work on treating all customers with some curtesy and respect. read more

Today I came in to pick up an order in the women's building. Before - I was in the Men's Building and their employee gave me incorrect information in terms of where to go. However, when I was looking around, a nice lady Emily saw me and asked if she could help me. She pointed me to the correct area and was very helpful. Keep up the great work, Emily! I left very satisfied today because of you. read more

Went in to visit some old co-workers of mine and the managers just ignored me and my family who was shopping there. I'm like okay is their policy to ignore former co-workers who come in to shop? Give them the cold shoulder? Did not get any help from Daisy or Caroline at the men's store. Also I find it funny on here how customers are complaining about how dirty the women's side looks when it's CUSTOMERS!!!! who ruin and throw clothes on the ground for the poor employees to pick up while also serving your privileged Karen asses. But I digress. Overall would not shop here. read more

furniture buyers beware i purchased a pair of recliners, they came defective, drivers would not take them back immediately. another set was delivered, also defective, i refused the order and both sets were sent back immediately, begrudgingly by the delivery drivers. now to get a refund you have to talk to china, can't understand, takes over two weeks to get a refund, after multiple calls. dont buy any furniture from macys, this is their policy, besides endless time on the phone with people you cant understand. took an hour to wait on hold to get a supervisor plus even with defective merchandise you will not get a refund on the delivery, even if it is their fault. they only give you three day to decide if the product is satisfactory, so dont wait, dont buy from macys. horrible experiece. read more

just wanted to give a shoutout to Daniel and Angel. both displayed exemplary customer service during my visit today at finish line. they were both outgoing communicable and attentive to all my needs. I've been working in the customer industry service for over 20 years and it is always a breath of fresh air to see customer service of such a high caliber. Bravo Daniel and Angel read more

Awesome employees very helpful here. I never have an issue while shopping but the one thing I can say every summer ITS HOT IN THE BUILDING!!! They need to fix their AC UNIT I can't imagine what the employees are going through every day. Plus as a customer it's uncomfortable because I want to try on clothes but I don't wanna pass my sweat stains to the next person. read more

The service here is ok, but I really just come here for the clothes. I always come out of this store with a bag of clothes because the prices and the variety of styles is too good to pass up on. They have so many different kinds of clothes ranging from casual to formal. They have a ton of different shoes you can try on and see if you like it. They have clothes for both the younger and older generations here to pick out from. read more

Horrible telephone experience No dept. staff Ever answered when Tue menu offered a connection. Extremely frustrating No mention of Toys R Us whatsoever read more

I have always have a good experience at this store and always take advantage of their sales. The store is organized y clean. The cashier was nice and helpful... I will miss this store when they close. read more

The other day, I've been to this store before. The lady's department is OUT OF CONTROL..... every time I visit that department, I'm surrounded by sale women who just" jump on you, The Men who come to purchase for their wife's. They Stand next to you, Hover around you, ask you several times, you sure I can't help you. Next time I go into that department, I'm going to loose it.... Stay the HELL away from me " until I ask for HELP... .. Stand By-Stand By..... this isn't normal, you'll get your commissions, DAMMMMM... read more

During the 2024 Thanksgiving Macy's sale, I bought 3 rugs from their rugs department. I was asked by the salesman if I would also like to purchase rug pads for my rugs he then proceeded to show what the rug pad which was half an inch looks and felt like and I decided to buy the 3 rugs and the 3 rug pads. I picked up the rug pads in boxes from the Macy's store and the rugs were shipped to me. After receiving one of the shipped rugs, I proceeded to install it along with one of the rug pads that I bought at Macy's in my daughter's room and noticed that the rug pad that was sold to me was not the same half inches one that was shone to me when I bought the rug but a much thinner one. I went back to Macy's Brea mall store and asked the same salesman that sold the rugs and pads to me why the difference. He acknowledged the difference in the rug pad. And told me that unfortunately that was the rug pad that was provided to the store, I presumed at that moment that he knew exactly what he was selling me. I told him that I was charged for the rug purported to be half inch but was a quarter inch, which I could have purchased for less that I considered what he did to be fraud! I told him I wanted the difference in cost back. He said he will call his general manager to see if he can refund the difference. He came back and said per his general manager that he can't give me a refund for the difference in price since I have cut one of the rug pads but will give me refunds for the other 2 rug pads, which he did. I asked to talk to the Macy's store manager who was very pleasant and explained to me that the rug space at the store was leased out to the rugs vendor and Macy's has no control over what they do. She proceeded to give me a $50 gift certificate to cover the difference of the rug pad that was sold to me as half inch when it was actually quarter inch. So buyer beware! I gave 3 stars to Macy's because I think they should have better control of the activities of their store tenants. read more

For the Sales rep lady that was working the men's watches tonight, I'd reckon to at least acknowledge your customers you'll be right with them when ringing up a customer for 15minutes. I was ready to purchase a watch and knew what I wanted. Also another sales rep told me the men's watches was at the other macys inside the mall, but that was false. I think the staff needs some retraining at this location. read more

First time user with Macy's personal stylist. I got paired with David Dunningham. He is a kind, warm-hearted, and knowledgeable. He asked about some styles that I wear, some colors that I like and whether I like stripes or not. After couple minutes, he picked some clothes and jeans, and I was surprised about his choices. It looks good on me! I spent around $700 for the clothes. After I was satisfied with the purchase of the clothes, I asked him if he could assist me more in picking fragrance for myself and some gifts for my parents. He recommended some Estée Lauder serums with the help of Amanda? I'm not quite sure her name, but she was kind and pretty cute. I spent around $650 for the 3 serums. It was 2 of the $120 and 1 of the Estée Lauder re-nutriv ? After that, David recommended getting watches for my dad. He asked Marco? Marcos? The guy at the watches counter to help me. Marcos showed me some of the Bulova's watches and some of the Tissot's watches. I narrowed it down to 3 watches that I like. Since I couldn't decide which one should I pick, I asked David's opinion on it. He gladly offers his opinion and I go with his choice. I Spent around $500 for the Bulova watch. I didn't expect I was going to spend around $2k today, I was thinking to spend around $500 or so. But I was pretty happy with the purchase today. I would definitely shop at Macy again with David's help. read more

Just tried to return a handbag that was a Christmas gift. After 3 1/2 months of use, it is falling apart. Two different associates told me they couldn't accept the return since 1) it was over 30 days, 2) I didn't have the original credit card (it was a gift!), and 3) the purse had been used and was missing the tags (no kidding). What a waste of time and money. Macy's has lost my business forever. read more

Macy's - Threads caught in zipper - Department Stores Near Me - Brea, California

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I was here to get Disney shirts on a Monday evening. Much of the racks were in disarray making finding shirts very hard. I asked one person for help and she pointed me to an area that didn't look like it would have those, so I reconfirmed, and walked over. I turned around and she had disappeared. She was clearly I long term employee. Then I found another lady who walked over with me to search, but she seemed newer and was unable to find anything. I ended up finding some of what I needed. The price was good. I spent too much time though. read more

Big shout out to Ed in men's suit department! Ed was so friendly, professional, and to the point with his approach and his product knowledge! I was able to buy 3 Calvin Klein suits today because of Ed! Ed deserves recognition from Macy executive team! read more

Tried to get thru to men's shoes 3 times. Each time put on hold and no one answered. One would think at a time when brick and mortar stores are struggling to remain open customer service and experience would be job #1. read more

Great place with great selection of items. Doesn't matter what you're looking for you'll probably find it here. Love the Hotel collection it's read more

Macy's - Department Stores Near Me - Brea, California

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Sof, a sales representative, at Macy's in Brea Mall was AMAZING!!! He saw me looking at the Jo Malone fragrances, and asked if I needed assistance. He was so kind, knowledgeable, and very helpful. He's a Gem!!! I will definitely be going back to Macy's for additional purchases! Thank you Sof!!!! read more

Their sale jewelry section is amazing. I got 6 necklaces for $65 total. Great quality statement necklaces! Wow Macy's you do surprise me! Also at this Macy's they have a huge back stage area on the 3rd floor I think. It's like outlet pricing. I found make up for very low prices. Wish I came before spending at ULTA! Now I know! read more

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