Super helpful at the cosmetic counter. They didn't have this shade, but of course they ordered it for me right away. I had something to return and even though I took off the tag to use it ( an umbrella), luckily I kept the tag because the umbrella leaked!! Seriously?! I would not have been able to return it without that tag. I had the box and the receipt and got a credit quickly. My old umbrella lasted 20 years, this one was junk. Sorry Burberry. read more

Nordstrom Brea Mall - Dior foundation - Department Stores Near Me - Brea, California

I haven't been to this mall in years. After we ate at the Cafe, we decided to stroll for a bit. Jill provided exceptional service in the lingerie department making sure we got the right sizing, color, and recommended fits/ styles to suit our body types. She was like our personal shopper giving great advice. It's always nice to receive good in person service in this day and age of online shopping. read more

This place is hit or miss. A lot of the employees are very kind and helpful. I've been many times and encountered many employees. Some of the older women in the clothing department seem a bit rude and stuck up. Maybe they were just having a bad day or maybe they need to work on a more welcoming customer service vibe. Make up and jewelry department staff are always spot on. read more

I Brea Nordstrom! It's my our Nordy's for the last 30 years or more. The sales associates are consistently kind and the clothing/beauty selection is excellent. However, the restrooms on my recent visits (and far beyond) were noticeably dirty and smelly. It doesn't match Nordstrom's usual standard and to be honest very off putting. I have reached out to Tara Flora but may have gotten her email wrong. The restrooms should be professionally deep cleaned once a month....minimum. You guys need to reach out to www.bodhitreehomecleaning.com and set up their restroom DEEP CLEANING service. read more

Kevin is awesome! Located in the men's department. He has excellent customer service skills. He goes over and beyond. He makes great brand suggestions and makes shopping a breeze for my fiancé . This is our Nordstrom that we love to frequent and we both always experience excellent service . Thanks Kevin! read more

I've been shopping at this Nordstrom's over 10+ years and usually have a wonderful experience, but on a recent trip I encountered a very pushy sales lady in the jewelry section of the store. I can't remember her name, but while I was actively shopping she followed me between the jewelry and the scarves department. When I was in the jewelry side, she took my jewelry on a trey and told me she would hold it for me while I was shopping the rest of the store, but I was still looking around the other departments. I then proceeded to look at some scarfs and hats across the way, and she followed me in that direction and kept holding more things for me, but I didn't ask. Finally after I shopped the fragrance section I proceeded back to fine jewelry where a lady with long blonde hair approached to help me. We had a friendly chat, but the rude employee came rushing back from no where and basically told the young lady to move I was her customer. I eventually told the lady I was no longer interested and left the store. I did reach out to customer service to let them know about the situation, so I'm not sure how it was handled. read more

Dear Nordstrom. I attempted to return or exchange a damaged Chanel bronzer, model medium which has a broken powder, at the Brea Mall and was informed by the cashier, Alina, that the return was not possible. I purchased this item in and have been satisfied with Chanel products in the past. I understand that store policies can be strict, but I hope you can assist me with this issue. The item was barely used, and Alina cashier from Chanel denied my return/exchange. Sincerely, P. T. read more

Nordstrom Brea Mall - Bronzer from CHANEL. - Department Stores Near Me - Brea, California

This is my favorite location! All departments are well organized and always friendly staff! I typically find what I'm looking for but if not they make it so easy to order so it's great!! read more

I would like to recognize Isaiah from the children's/stroller section for his kindness, professionalism, and "let's get this done" attitude. He was helpful and making the process smooth and stress-free. I truly appreciate the excellent service he provided! read more

What a beautiful store! and the customer service was amazing . we had an appointment with Indochino for mens suits for a wedding and wow! What a fantastic experience that was. The young lady gave us every discount available and she was a natural at her craft. read more

As soon as I got to Nordstrom Magda in the fragrance dept asked " how she could help me"." She looked like she just started her shift. So helpful!. I felt guilty asking her for help. She. Was great! She took care of everything. Thank u Magda. Great job! read more

Man, I swear I never thought I'd give Nordie's a two-star!! First time for everything, I guess. Accompanied my wife who was shopping as well; the help in the dressing rooms was good, but when we got to the counter, hoo, boy, that's when everything went south! I generally don't like to use credit cards except for when there's no other way to pay, so I tried to use my bank ATM card, and it wouldn't take! Tried another register, same thing. I had just used this card successfully at Macy's and Penny's with no issue. The woman behind the counter was asked if they still accepted bank ATM cards: "Uh, yeah, sure we do." The clerk didn't try to hunt up a floor manager or do anything but stand there and look stupid. She seemed just about as intelligent as, well room temperature IQ. My wife and I were so annoyed that we wound up paying by credit card, which really ticked me off. We were pretty tired by then, so we just left, or we would have called for a manager ourselves. I tried that by phone on the way home, and got voicemails, and a 12-ringer i just hung up on. The third time I got an operator somewhere in another part of the country telling me they closed at 8PM!! The mall is open until 9...and they close at 8PM??? Is Nordie's losing money? They sure are losing our business! read more

I had a great experience at Jo Malone today! I had gone in to test some scents that would go along with my English Pear cologne. I asked the associate for her name and I forgot even though I repeated it (so sorry, maybe it was Abbey?) but she had beautiful long red hair and was the only one there when I visited on Tuesday afternoon around 6pm. Thanks so much for the great recommendations and the friendly customer service!!!! read more

I was looking for a Mother of the Bride dress. Earlier I had looked in Los Angeles at a large formal dress store. Had a very disappointing experience. I walked into the dress department and was warmly greeted by Beatrice. I walked around a bit, had a couple dresses picked out. Beatrice put them in a room for me and suggested a dress I hadn't seen yet. She was excited to see me try it on. Ended up being the dress I bought out of 10 dresses I tried on. Beatrice was professional, friendly and has an eye for fashion. I will definitely go back to see Beatrice again! read more

Love my Local Nordstroms Been coming here to shop over a decade + It's a pretty big Nordstrom department store with carrying almost everything needed. Even Big Designer brands too. I've never really had a problem with coming here and not being able to find something i was looking for. Associate is all so friendly especially a stylist who help assist mee a few times, Jeannie is her name. Very friendly and patience with my shopping needs along w returns with never a fuss. I LOVE to shop during their anniversary sale! It's their biggest sale of the year. Best to stock up on items than. Their kids shoes department is my fav, i love buying shoes here for my kids. They offer free logo balloon in the shoe along w clothes KIDS department. They have a few parking structure. Parking may be a bit hard to find but if you're patient enough. You'll eventually find one up close. There's always someone leaving the department store/mall. If you do have their credit card, you can get early access to the Anniversary Sale as part of the Pros w having the nordies card. Btw they do offer free complimentary gift wrapping during the holidays for items purchased at their department Stores. There is a minimal charge for non purchase items from nordies to be wrapped. Can be somewhat of a wait but I've left my item and return to pick up the gift at the end of my shopping trip At the mall. read more

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Lingerie Department - worst service ever! There was NO SERVICE. I came in specifically for a fitting and they said they were too busy. McKayla asked me to wait but I waited 40 mins and left. The entire time, she was working the register. There were 9 employees in the register area with 4 registers. I'm sure someone else could've worked the register if she was the only one who could do a fitting. I asked another girl to help me and she said she would check and never got back to me. Only specific people are able to do fittings. I came back 1.5 hr later and they were no longer busy. Then I was told by McKayla there were only 2 of them so I would still have to wait. Do you want my business or not? I've been a loyal customer of Nordstrom for a long time. The courtesy and service I experienced over the course of being a customer is lacking in this department at the Brea Mall. I'm out! I hope other Nordstrom locations are attentive and treat their customers with respect and courtesy. read more

One of my favorite Nordstrom stores except customer service has declined. Salespeople should be nice instead of giving an attitude.

We walked in, and we greeted by Adrienne and Eiley at the YSL stand. They greeted our son who magnetized over as I'm a big YSL customer. They were very helpful and friendly. I decided to buy my son his first YSL fragrance. They were amazing as they engraved the bottle with his initials and name. Awesome service and if I was in retail I'd scoop these ladies up. Thank you for making our son happy with our purchase. read more

Nordstrom Brea Mall - Cyrus with his purchase! Thank you ladies! - Department Stores Near Me - Brea, California

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So so so happy they stay open til 8. The sales associates are wonderful and always a pleasure to see.

Yesterday I had a bad experience in the women's department. I had gone in to purchase a pair of Madewell shorts that I had seen online I did want to try them on before purchase and I walked into the fitting room and happened to see a room that was open with absolutely no clothes inside so I figured it was OK to try on the shorts as I'm trying on the shorts this older white lady she is one of the employees there knock on his door and I said sorry I'm using it. I can hear that she has other women with her and she says I know that was your room, but you guys can go in this other room opens up the room next door and then she starts to say that's why we lock our doors because things like this happen and I'm standing in the dressing room thinking to myself wow I'm also a customer and she kind of made me feel like I was an outsider. I really wanted to say something to her there, but I decided to keep my mouth shut walk over to the cashier pay for my item and leave, but I think that was very unprofessional. read more

I was looking at the Laura mercier and Gilma helped me out with all of my questions she was really attentive. I appreciated her good customer service :) Later in the day I went to the Jo Malone London Counter and Pauline and Kayla helped me pick out my signature perfume. I was testing out the Poppy and Barley, Red Hibiscus, and scarlet poppy. They provided fantastic customer service and I appreciated their help. read more

The long blonde haired girl at the Chanel counter was rude and unwelcoming. I came in looking for my fave perfume for my birthday today and she could care less. She was not attending to anyone else but instead talking to a coworker. When i told her im not sure which one I want all I got from her was "they're all nice" walked away and proceeded to chat with her coworker again. Didnt even want me standing at the counter to see my other options but instead dragged me to look for the product as if she didnt want me standing there unattended. Went and bought my chanel elsewhere and was treated like a human compared to whatever she was doing. read more

The Brea Nordstrom Is Huge And Beautiful Because It Had A Lot Of Nice Clothing And Decor. Ever Since The Montclair Nordstrom Closed, This Location Has Become My Local Nordstrom. I Must Say That The Service At This Store Is Amazing. If People Want Fancy Clothing In The Area, I Would Recommend This Store read more

Five star review for Beatrice at Nordstrom Brea Mall. She was great at helping my wife find a dress. When it turned out that the store did not have the one she wanted in stock, Beatrice helped us get it ordered and delivered to our house in two days. Thanks for your excellent service Beatrice. read more

Review is solely for my experience with Ian today. God forbid anyone has a return for shoes that are uncomfortable no matter the time frame, Ian will make it clear through your interaction with him that the money will be coming directly out of his paycheck. I hope he can find somewhere or someone who values him so he doesn't take his frustrations out on his customers at his place of work. Do better. Shoutout to Nordstrom customer service phone line for accepting a mail in return. That's how you deal with customers. read more

I have gotten my makeup done at the beauty counter here a few times. Highly recommend Emily H. loved how the application turned out and she gave good advice on what works well with my skin. Do no recommend Monica, she did not listen to my wishes for a "natural" everyday look and took way over the allotted time. read more

This review is for an instance at Nordstrom today, from a customer who shops here for more than 15 yrs. I was looking at an eyeshadow palette and really liked most colors, 2 of them I wasn't sure if they would look good on me but the sales kept saying they will, so I asked if she can try them on my face. She then went to a makeup artist, the MA came seemed unhappy already, she never smiled once, had a stoned face the whole time. She said don't buy the palette if I'm not sure what the 2 colors will look on me even without trying them on. Then I ask how will MA use them, she said on the crease, I said I have makeup on so it probably won't show and she stared at me and ask "what do you want me to do?" with a very rude tone. And I said maybe try on my lower lash and she said "it seems like you already know how to do makeup".. excuse me?! Where is that came from? Isn't that why I'm interested in the eyeshadow and seek for professional advice when I have questions. At that point, I already felt very uncomfortable, unpleasant and upset. IM SORRY I EVEN ASKED TO TRY THE MAKEUP ON ME at the first place!!!! If no one can/want to do it, they can simply say no to me, 1 less sale, no big deal. I'll still go back as a happy shopper but from now on I'll go somewhere else where there's nice people who don't make customers feel like crap! And yes, 1bad seed can ruin other good workers effort. Nordstrom's customer service used to be the best, the most friendly but now it's a lot of disappointment. read more

I came to Nordstrom Brea mall to pick up my online orders. I decided it was a good idea, at that time, to pick up my online orders instead of having it ship (bad idea) without putting in consideration of the holiday chaos (ie parking, long lines, crowd). Order pick up is located on the third floor, on your right, as you step out from the escalator. As expected, there is a long line but the staff were fast enough to accommodate everyone. The person who assisted me was very kind, helpful, and efficient. She made the process fast. However, I needed to return a pair of shoes that I ordered online. Associates in the women's shoe dept looked very unhappy, as if they don't wanna be there. You can tell they do not want to help you with your returns but rather make some sales. This lady who helped me with my return had a frowned face, no smile, and was in a rush. This is not my first encounter from this department who's rude and very unprofessional. Management need to retrain their associates to be more friendly and accommodating to clients regardless if it's a sale or return. I was once in the retail industry too so I know it can get frustrating and competitive to make a sale but your professionalism and customer service should excel. read more

I don't understand why this location doesn't have good reviews. I've never had a bad experience in the contrary, their customer service is one of the best I've encountered. I don't come as often as I do other Nordstroms however I've always had a pleasant experience. Today, I went in to exchange my Dyson blow dryer (gift) for a limited edition one (also Dyson) and Stephanie assisted me. Honestly, I don't think it was her department yet she went above and beyond for me. Thank he exchange was a breeze and she never stopped smiling. read more

I had such a nice time picking out shoes! Albert was incredibly kind, patient, and considerate when helping me pick out a pair of nude colored heels. He brought out a bunch of pairs for me to try on and he was really helpful when it came to helping me pick out what kind of heels I should get. Thanks Albert! read more

Thank you Armando Hernandez from store #321! You represent Le Labo with excellent and knowledge. I am also thankful for your help finding the best fragrance for me. Also...I did need help in eye lash care and you kindly walked me over. It's professionals like you who stand out and go above and beyond! Thank you and see you soon! read more

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Went on Valentine's Day for a fragrance that was showed as in stock online at the location. When I asked for it I was met by snobby guy in a dusty blazer who told me they didn't have it without looking. I will say there's a lady who's very down to earth & hooked me up with samples the first time I went but she wasn't there for my second visit, unfortunately. I never write reviews but something about the interaction didn't sit right with me. read more

Would give 0 stars if I could. They sold me a USED hair mask that someone used, filled with some water like liquid, and then returned. I bought it- accidentally used it and had this sludge on me. Incompetent employees don't check returns and put them out on the sales floor for paying customers to buy. Their Customer service has 0 empathy and no regard. Customer service is down the hill. Never ever ever shopping nordstrom ever again. Hello Neiman! read more

My friend and I were shopping for shoes. Albert gave us great options and service. He gave us a wide variety, and we appreciated his patience and professionalism. In the end, my friend knew exactly what kind of shoe she was looking for. Thanks, Albert! read more

I came Tuesday to do some shopping, like most ladies shoe department is a must stop to glance. As I was paying for my transaction, I left a bag with a purchased I had made at Express . I went home and left all my bags in the trunk, then I totally forgot about them for several days. Friday night, before my sons game I needed the trunk space, that's when I realized I'm missing one other bag... Today, Saturday morning I called store before they even opened because I couldn't wait. It was a $426.00 purchased I had made at Express. So, yes I was sweating bullets, and praying to every saint for help. To my surprised they answered even before store was opened, they quickly transferred me to their lost and found. AND yes!!!!!! they had my bag, everything in it, nothing touched! Nordstrom I love how much you cater to your customers to always make them feel every cent spend here is well worth. Once again THANK YOU THANK YOU!!! Gracias! MERCI! Gracie! Mahalo! Salamat! Outstanding customer service!!!!!! read more

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Good selection and customer service, but 3-stars because DO NOT order delivery. They use TForce, and that it is the worst freight company ever. Hundreds of reviews on Google with 1.3 stars and on my Android map app with 1.7 stars. Their drivers deliver packages wherever on your property they feel like - and they never feel like delivering to the front porch. I've had Nordstrom packages left on top of my brick mailbox structure at the sidewalk, 60 feet from the house, begging to be stolen. Also, in the bushes, in front of the garage where they've been overlooked... Nordstrom products are good, but I can't consider them a top-flight company while they tie their delivery logistics to such a disreputable company as TForce. read more

Walked around the entire woman's shoe department on Thursday 2/23/2023 around 2:00pm and wasn't greeted once. Plenty of sales associates standing around on this rainy day. I didn't see a floor watcher to share my disappointing experience with and the displays were a mess, at least the bored associates could have been straitening the shoes to make it look like this department had pride in its appearance. After about 5 min of looking around I put my timer on, 8 minutes later still no interaction or eye contact. There was an associate wearing a cream sweater, black slacks and very loud shoes when he walked on the tile that would look in my direction but couldn't be bothered. Very sad since this department is what started it all. read more

Nordstrom Brea Mall - I spent a total of 13 minutes after turning my timer on after being ignored for the first 5 minutes. - Department Stores Near Me - Brea, California

I purchased an Adore Me bra from Nordstroms online that was supposed to be on sale for $29.97. When I completed my purchase it came up regular price $49.99. I called Nordstroms and Adore Me. Neither one would correct the error. By the time they shipped it the regular price was in effect. I believe this is a Nordstrom Online problem. I will return it when I receive it. read more

I walked in for a custom tux, and from the very beginning, Ashley and Mia made it an experience I won't forget. Two absolute rockstars. They knew exactly what they were doing, guided me every step of the way, and their energy was just on point. You could tell they both had serious knowledge and pride in what they do.End result? The tux came out exactly how I pictured it,clean, sharp, and perfect in every detail.Ashley, Mia, you two are straight-up superstars in that department store. Thank you for making it happen and making the best possible outcome for a wedding. read more

This is the best Nordstrom in Orange County. Only recommendation is that they should make it more modernized and change some of their old stuff to newer read more