Worst experience at this location I've ever had. Throughout the years LUSH has gotten worse and worse. Are they even worth it anymore? NOPE. They keep approaching and asking if you need help when you say you're fine, just browsing, thank you. The same person proceeded to follow me and asked 3-4 times. So when she continued to follow me and ask questions if I know about their new scents, etc etc. and if I've shopped there before, if you ignore them, they just keep following you around...if you say yes or no to their answers then they said oh you haven't then or do you know about, XYZ and go off on a tangent. When I try to immediately stop them and say I'm okay, no thank you. PLEASE LEAVE ME ALONE. I have politely said that I do not need help and no thank you in the 10 minutes I was there I was hassled every minute. That is absolutely bonkers. HOW MANY MORE TIMES DO I NEED TO SAY IT? Then a second person approached and I said no thank you. Then she continued to follow me as well and asked follow up questions in which I ignored and then she continued to be all up IN MY FACE and way too close for comfort. Immediately stopped my browsing and just walked away and left out the door after that. They should be glad I didn't tell them to get away from me, WHY ARE YOU IN MY FACE AND INVADING MY PERSONAL SPACE???????!!!!! On top of that prices are outrageously high now. Their whole business model is a scam. On top of that their workers are snobs when trading in pots for only $1. I'd rather just throw them away at this point. I was a loyal LUSH customer and can name all the OG scents and products, but you can only push it so far, the price, the service. DOWNHILL. Good luck to them. Never shopping at LUSH ever again. read more

Employees are very sweet and helpful and not too pushy or overbearing, they make good recommendations and let you look around at your own comfort! If you need help they're very accessible! read more

After reading about what LUSH stands for, I finally decided to give them a try. I purchased the Happy Hippy and Intergalactic shower gels. I didn't catch the names of the associates who helped me, but a young lady kindly pointed out the 50% off table and was very friendly. The young gentleman who rang me up was also welcoming and even gave me a sample of Mask of Magnaminty! I'm very excited to try my new ethical beauty products. read more

I've been a loyal lush customer for years. But omg they either need less workers at one time or they need to tell their employees to back off. I felt like I was being harassed throughout the entire store. My anxiety was at an all time high. I was approached by at least 3 employees who would not go away, even after I told them "i'm fine", "just browsing", "no thank you". It's honestly ridiculous and so uncomfortable. It makes me not want to go back and just strictly order online. read more

Very nice store with various products to choose from. Had a wonderful worker named Loki helped me thru different products. Highly recommend coming to this Lush location. read more

Went in today in the middle of the afternoon and I just got off work. I was hoping to grab a few things for myself and my partner after a rough week. After I walked in, nobody really seemed keen on helping me. I felt over looked and uncared for. It wasn't busy, so I'm not sure why I couldn't get help. But it didnt feel good. I really enjoy using lush products, but maybe not from here. read more

Went to get the Beetlejuice collaboration, unfortunately most of the items were sold out and they were not sure that they would be getting them back in so I did get a few of the Halloween ones that they had the store always smells amazing. Customer service is always great one of my favorite stores just a little bummed they didn't have the Beetlejuice bath bombs read more

I came in about a week ago to grab some last minute goodies that I was adding to my little sister's "Boo Bucket", and I had the most WONDERFUL experience. Cat and Ruben were amazing! Not only did they greet me as soon as I walked through the doors, but they were so helpful and friendly! Cat asked what brought me in and I explained to her that I was putting together some gifts for my sisters, and she showed me this BEAUTIFUL, and festive, wrapping paper that they could wrap my bath bombs in! And while wrapping up my items, Ruben talked me up about Lush and bath bombs, and gave me a quick history lesson about Lush starting THE BATH BOMB. To top it all off, they treated me to a little gift, which almost brought me to tears. As someone who used to work in retail, and someone who currently works in customer service, these two are AMAZING, and clearly love their job. I need to give credit where credit is due. I will, definitely, be back because of these two wonderful individuals. Keep it up, Cat & Ruben! read more

Went for a private birthday party. It was so much fun and the activities were great. The staff was engaging and answered all the questions about bout the products read more

I'v passed by this store so many times but never wanted to come in. I usually get my bath products at bath & body works. Since I wanted bubble bath for vegas trip so we came in to take a look. This store is so cute with so many stuffs to choose from. The products are unique with bright colors and smell so good. It's a bit pricey but one bubble bath bomb lasts like forever. I took a bubble bath for 4 days straight but still couldn't finish that one bubble bath thing! Same goes for bath bombs! I had to take the rest back from my trip and that was unexpected for sure! But I got my money worth so it was all good! This is now my go to store for bath and body products! read more

LUSH - Bubble bath & bath bomb - Cosmetics & Beauty Supply Near Me - Brea, California

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I love their shower gel products and SLEEPY body lotion. The customer service is kind, welcoming, and above all helpful. My go-to location for all my LUSH essentials! read more

They made me feel so pampered! They let me try an item I had my eyes on and then she also sampled another item on me- I ended up buying both. One was a buttery shower soap then she exfoliated my arm with the popular tiktok scrubby buddy bee. I'm definitely happy with my products and even more happy knowing that they're mostly natural, environmentally conscious and vegan! Also no animal testing :) read more

So fun to browse and smell everything there. I got some bath bombs for a friend and the staff there wrapped them very nicely in scarf for me. I was worried bath bombs might break, but it was securely packaged and wrapped beautifully. My friend loved it! read more

My first time visiting a Lush store. Blown away!... and I get what all the hype is about. Wonderful service and helpful staff because I felt so overwhelmed. Picked up some fun and interesting items to gift and try for myself. Look forward to revisiting. read more

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The most sweetest people work at this store ! They are all so helpful and so attentive, I wish I got his name but sweet guy with glasses, young, dark hair was so amazingly knowledgeable ,helpful, and really showed me everything step by step and had so much product info!! I love going on here cause I know they aren't just trying to up-sell me on anything they are just there to be helpful !! read more

LUSH - Bag full of bath bombs thanks for all the help - Cosmetics & Beauty Supply Near Me - Brea, California

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The ladies at this location are all so nice. Tracey was so helpful and being that it was my first time in a lush store, she helped me pick up the perfect products. I will definitely be coming back. read more

Absolutely love love Lush! Best place for bath bombs and things that make me feel happy! read more

LUSH - My fav bath bombs! - Cosmetics & Beauty Supply Near Me - Brea, California

There are Lush stores close by where I live but there's a little extra something special with the stores down here. Brea, you are exceptional and being in this store is making me home sick and wanting to stay longer. I have to say that the products themselves are fabulous, I've been a fan since forever and a day. The employees here are the best with their customer service. Clearly, they're either a fan of the products, incredible actors, or gifted future entrepreneurs/venture capitalists or all of the above. Conversation is a lost art but these ladies and gents are artists. I applaud them as they were able to canoodle me into buying new products in addition to my usual twilight and sex bombs. Now I added more melts, soaps, and a giant rose bombshell because I wanted to see the yellow petals come out...some egg bombs with a surprise inside once you crack it like a kinder egg except not edible. I also learned about a Lush factory tour in Vancouver, that got me more excited than I've been in awhile and had me thinking of a future trip. This is the store to be when you need to stock up and treat yourself... just don't look at the receipt or it takes the magic away. read more

Really awesome place to visit!! The prices are a bit exaggerated so as far as prices go I give this place a 3/5. Customer service-4/5 Most of the people here are very cordial and helpful. Today (12-23-19) while at this place there were two employees that were a bit on the rude side. The girl directing people toward the cashier had the "couldn't pay me enough to do my job" attitude. She had an incredible bad attitude, she kept rudely directing people to other employees if they asked her for advice on products or for samples. The worst was the girl with green eyes wearing a ponytail with a handkerchief. When asking for samples she kept giving my friend and I a difficult time with questions like "tell me about what you're looking for" and "That doesn't tell me enough, tell me more". I almost felt like telling her, I can ask someone else for samples since clearly you are annoyed when people ask you. I spent about $35.00 in products here, I wouldn't think asking for a couple samples is asking for too much. Incredibly rude girl that should be retrained in customer service. Products Extremely interesting, environmental friendly, and aesthetically pleasing variety of products. This is a really great place to visit if you are looking to buy someone a gift or if you want to try something new/different. I bought two shampoo bars that will supposedly last between 80-90 washes each. They advised me to buy a Lush canister to help my bar shampoos last longer. The shampoos I got smell amazing and are made of all natural products. My advice: ask for samples before you buy! There is such great variety here that I find it best to look at items you may be interested in and ask for samples first. That way you buy what you need/like. read more

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If candy existed for your body, this would be it. They even come shaped like candy and look good enough to eat. I first discovered Lush while traveling abroad; and while this little shop has nothing on the size of the one in London, it certainly has more than enough to satisfy your skincare needs on any given day- from bath bombs, to body/ facial/ lip scrubs, to haircare, jelly masks, moisturizers, and everything in between. Impressively enough, everything they make and sell is not only vegan and made with all-natural ingredients, but they are using Fair Trade, exotic, and often-unexpected things from all over the world that you never knew you could turn into an indulgence for your body. Everything has a theme, whether you're looking to hydrate dry skin/ hair, give yourself a little pick-me-up with vibrant ingredients like citrus and peppermint, or wind yourself down for the night using lavender and essential oils. Check out their seasonal section for great giftable ideas and don't be shy about letting the super-friendly employees give your hand a nice scrub with one of their delicious products. Trust me, you won't be disappointed. And if what they have in store isn't enough to satisfy your appetite, check out their online store that is positively brimming with inspiration, including some interesting charcoal toothpastes to brighten your teeth and breath mints made with all-natural ingredients for a healthy mouth with no chemicals added. They have an entire booklet's-worth of stuff, so ask them to put one in your bag and go crazy! Oh, but go easy and try not to get carried away. These indulgences don't come cheaply. The cheapest scrub will cost more than $15. I know. Life is so unfair. read more

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All the associates but especially Destiney are amazing! I'm always intimidated to go in and really look but she was there ready to be asked any question. What stood out the most was that it seemed as if she genuinely cared about my specific needs. I was asked what I was looking for, if I had any allergies, and what I wanted the outcome from the product to be. I usually stress about shopping but Destiney made it easy and carefree! I cant wait to use all of it! read more

LUSH - All my goodies!! - Cosmetics & Beauty Supply Near Me - Brea, California

We recently had my six year olds birthday party and it was a hit with all the little girls and their moms. The store itself is so beautiful that you don't have to decorate. I had our party in the morning and brought pastries and coffee. Mothers had time to chat. The kids were fully entertained with the games. The setting was intimate enough that I was able to relax and enjoy the party. There were three hosts from their staff to help me with the party. That made all the difference. They helped with setting up, coordinating the games for the kids, and clean up. I just had to show up with my things and pay. Would highly recommend. Truly every little girls dream party. read more

Alexa was amazing!! I took the survey & gave her a shout out on there but she was so great I had to come here & say it again lol I come to lush every so often to get my favorite mask (mask of magnaminty) & had my two girls with me. Alexa saw them playing with the bowl of water/bubbles & offered to start a new demo on there new edition of the Easter collection bubbles which got my girls so excited. She let them help her out & interacted with them so kindly. She answered my questions about the different types of bath products & was overall just great. Because of her excellent customer service, interaction , kindness & the quality of the lush products she showed us, I decided to get my girls each their own Easter Bubble bombs. She then included two additional cute lobster shaped bath bombs for each of my girls ! Definitely will be coming back for my mask & now bath products thanks to Alexa! Lush give her a raise! Lol read more

LUSH - Cosmetics & Beauty Supply Near Me - Brea, California

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Watch out! I just had the WORST EXPERIENCE with Lush. I want to be clear that I was a hardcore Lush lover, loved their products and they were a routine part of my self care. Last week I used a Figs in Honey bubble bomb, only to come out of the bath stained BRIGHT PINK like I had a sunburn, and so dried out that my whole body was peeling by the next day. My skin felt like paper, and my balls were so chapped that they bled. Even today, 4 days later (and after tons of exfoliation and moisturizer) the head of my pen*s is STILL peeling. I have no allergies, and have never had this reaction to any bath product before. I spent about $60 in the store that day, a few hours between reporting this to their customer service, then their quality control team, and a call with my doctor -- and what did Lush do to make this right? A $14 refund. Think twice, they just lost a customer. read more

Good dads take their daughters to LUSH. Products are all natural and gentle on your skin. Kind of pricey but it's worth it to spend time together Body lotions, face cleansers and masks are some of what LUSH sells Go to LUSH read more

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Whenever I come into the store, it feels very welcoming and the staff us super friendly and helpful. The staff is knowledgeable about the products and can provide great recommendations for products depending on your needs. Destiny wad very helpful last time I went in. I always leave with more than I intended to spend read more

Becky and her entire staff were so kind and helpful!! It was really a testament to how amazing these individuals are outside the work walls. THANK YOU so much and LOVE Lush products!! Very happy with everything. Much love to you all. Happy Holidays! read more

Went here near the end of February and enjoyed the customer service provides. When I went, they were promoting trans rights and one of the workers that greeted me explained that they had a new bath bomb and the charity pot profits would go towards supporting trans rights. I ended up getting the new bomb to try it out and I also got a small pot of the Angels on Bareskin (Not sure if that was what it was called hehe) for myself. The other workers weren't invasive as I walked around and even the worker that helped me first left me alone after she did her whole spiel. read more

Lush is another Canadian brand store that I'm becoming fond of. I seem to buy a lot of Canadian goods (ie: Roots, Lululemon) and British products (ie: Molton Brown, Ted Baker). Unfortunately those brands are not cheap, and neither is Lush. Lush smells so nice when you walk in. Their items are organic (some items are labeled vegan) and you can buy soap (by the ounce, cut to order), shampoo, bath bombs, and such. I do find their products amazing, and while other places like Bath and Body is cheaper and more affordable, I to like that Lush has non "fruity" scents like rose and lavender. After spending almost 1/2 hour playing with the different items, I walked away with a medium grapefruit shower gel, 1 large mint shampoo, a tube of bath clay and a $71 bill. read more

LUSH - Cosmetics & Beauty Supply Near Me - Brea, California

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Love this store!! I visited Friday night. I had such a lovely experience with Ruben that I had to write in!! He was helpful , friendly, knowledgeable and just great all around. After my purchase he even helped me with directions to another store. I hope he gets the recognization he deserves!! Thank you Ruben, thank you Lush! read more

I love this place and it's products. The staff are so helpful, when I think of customer service I definitely think of this location. Pros: so now that we are in Covid restrictions I wasn't sure if this place would be open, however when I called they said they were available for pick up. So I ordered my usual sea salt scrub (highly recommend) and ventured into the mall for my appointment. You really don't have to set an appointment just when you get to the mall you tell the guard you have an appointment and they let you through. When I got there they had the sea salt scrub Reddy and asked if I would like to try any samples. I wasn't able to go into the store but I had told her that I've been looking for a mask. The employee gave me a coffee mask which I tried the other day and I absolutely in love with it. The sample size was nice more than for one time use which I appreciated. Cons: The only con I can think of is that I wasn't able to go into the store and browse, but that's not their fault it's just the state that we're in right now. It probably saved me a couple bucks good for me not good for their business. Conclusion: A must try for anyone that's into all natural beauty products. Your products are luxurious and affordable. read more

I always wanted to try the Lush lotion, but since it was kind of expensive, I didn't get the chance to try it before. My boyfriend gave me the money to buy it, so I bought the big charity pot lotion. The lotions seem so popular and I like how it comes in a little pot. That looks unique and cute. The lotion feels smooth and soft and it's sticky soft and it lasts throughout your day. The charity pot lotion smells like cocoa butter. So that's good. I have a dry skin so that helps. I like it. If it's just a bit cheaper, I would have liked to use it a lot. I like that the Lush supports good cause like stopping the death penalty and animal cruelty and all that. The employees were friendly and nice. I would like to be back for more lotion and I'm interested in the face masks too. read more

LUSH - Store in upstairs brea mall - Cosmetics & Beauty Supply Near Me - Brea, California

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Great products, but I heard a manager (or someone in charge?) talking to an employee so rudely like they were a dog. Treat your staff better and with more kindness. Isn't that lush whole policy? Or is it all an act? read more

We ended up at LUSH while on the hunt for some cool gifting ideas for the holidays. Not only does the store smell of magic and glitter, the employees are top notch with customer service. What drew us in were the displays of pre-wrapped gift sets in the window. They are separated out by price points and focus areas of use, making the navigation process super simple. Big bonus, the wrapping paper is on the gorgeous side, but loved that they had pictures of what exactly was included within the gift with full descriptions so there were no surprises. If you're not looking for the pre-selected route, you can get a lot of the stuff solo and create your own little nifty gifty bag. They're really big on demos, so if you have any questions about anything in the store, you're gonna leave feeling soft, fragrant and well educated on what you purchased. Prices aren't the cheapest, but you can literally buy anything for anyone as it's all natural, cruelty free and will leave you smelling like a fresh cut piece of fruit. read more

By far some of the best customer service I have ever received. Pros: 1) Amazing Customer Service 2) Lovely looking Shop 3) Got lots of Decent Sized Samples Cons: 4) Kinda Pricey I was astonished by the amazing customer service I received at the store. I don't usually brag about this but I feel it does need some recognition. Sadly I don't know the name of the girl who help me but she knew everything about all the products and recommended some great bath bombs for me! My favorite was the frozen bath bomb! I had no problem showing me how they worked and he even helped me pick out some samples for myself. I felt like I bought the whole store after. I wish there was more deals but I guess I have to wait until December. Will definitely be coming back to this exact location! read more

LUSH - Cute and luxurious, great combination! - Cosmetics & Beauty Supply Near Me - Brea, California

I love the hair product Roots! I came to this store a couple of weeks ago and they were sold out. Luckly the lady working there gave me a sample of it to hold off until I was able to return. Ruben helped me today and I was going to buy just the Roots but he showed me a couple face washes and scrubs. Very knowledgeable and very patient with me and all my questions. I just had to try them! Customer Service is so amazing here! My husband and I will for sure be returning to this location! Thank you!!! read more

Destiny!! Such a great help. She helped me pin point a specific fragrance I LOVE from LUSH and recommended other items I might like. Well I loved them. Purchased the Pearl Massage Bar because turns out I love their signature Rose Jam scent. heaven! She also helped my wild child calm down by throwing a bath bomb in a bowl of water.... ahhhh science and great customer service read more

Supporting Lush because it's a company that does its best to be zero waste and natural. Staff is amazing, the company is amazing. read more

Maybe, it's just me, but I don't normally walk into a beauty store like LUSH and act as though I know what I'm doing. Similar, to waltzing into a Victoria Secret store and acting like I know exactly what lingerie I need for a significant other. Most guys are just weirded out by things like that. Simple human nature, I think. I've heard so many great things about LUSH from my girlfriends. They believe in making effective products from fresh, organic fruits and vegetables, the finest essential oils, safe synthetics, honey, and beeswax. The products and fragrances are produced fresh and handmade. Founded in the UK, the company refuses to use any animal by products and chooses to test their products on actual human volunteers instead of animals. All of that sounds great, no? DON'T HATE ME BECAUSE I'M BEAUTIFUL Their inventory includes - soaps, shower gels, shampoos, hair conditioners, bath bombs, bubble bars, face masks, lotions, moisturizers, scrubs, and cosmetics. The stuff is all vegetarian, with some of it being vegan and preservative free. This year has been particularly rough on my face. Stress and lack of sleep have caused more crow's feet around my eyes. My co-workers point it out all the time, so I thought maybe some eye cream would do wonders. I almost laughed my ass off when the sales clerk offered this cream called "Enchanted Eye Cream." Sounds like a secret potion from a Disney movie gone wrong, something my niece would have gone ga ga over a few years back. A bit costly at $27 a pop, but stuff that's made with natural ingredients aren't cheap. I could die tomorrow not knowing what an "Enchanted Eye Cream" felt like, so I made an impulse buy. The lotion felt smooth and seemed to tighten the skin and wrinkles. I'll let you know how "enchanted" I feel in the next few weeks. Till then, if the situation arises, go check out LUSH. Honestly, I meant to suggest that more for the dudes than you ladies. You never know, right? read more

LUSH - Enchanted Eye Cream. - Cosmetics & Beauty Supply Near Me - Brea, California

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Where do I even begin. Evan and Alexa are awesome!!!! My fiancé and I stopped in to grab a few things and we ended up being there for an hour! Both Evan and Alexa were so helpful in finding the perfect products for me and her. No matter how many questions we had they were ready to answer it. Will be back!! read more