Love this DSW location. Store is clean with good AC and shoes are always organized…read more My only issue is that they do not have the restrooms available for customers. I spend a good hour + in the store at times and a restroom is needed. There are times that when I leave for the restroom, I just never return to the store that day.

DSW been in this plaza for years and years. It's located in the same plaza of Mother's and…read moreChick-Fil-A! This is a huge shop and always well stocked and cleaned. The front sections carries latest designer shoes from platforms to running shoes. The side perimeters display limited handbags, backpacks and socks. I tend to shop here for my running shoes. The staff are always helpful. I stopped by today, as every New Year and Spring Cleaning, to donate shoes. The Soles4Souls program makes every shoe donated count! It's win-win for all.

Holy Ground is the best sneaker resell shop right now in 2026. Prices are fair. They have excellent…read morecustomer service. And their offers are fair in today's market. The best thing with Holy Ground is they offer cash and store credit for all their offers. That's key in this market right now if you're selling sneakers. A lot of shops nowadays offer just store credit but feel that's unfair. If I'm going to sell at your store I'm there to sell not get credit to buy more shoes. Give me the two options. It's always a great experience at the store. Great staff, great prices on shoes to buy, and fair offers on what you're selling. I highly recommend going here to buy or sell.

I've done business here three times so far and every time it's been awesome! First time was to sell…read moremy old Nike SB collection (which I miss like a mf lol) second time was to sell a single pair of shoes and the third was today to size swap a pair of shoes that were the wrong size for me. It's a drive for me cause I live in LA but I don't mind making it since these dudes are always so chill and give great service. Will you maximize what you can get for your shoes if selling? Probably not but they're fair and don't whack you over the head and are flexible if necessary. I felt good every time I've sold them shoes Thanks again guys, appreciate yall!

I was very pleased with the help I received from Chelsea Hillard. She went above and beyond to…read morefind the right shoe for my chronically injured foot. And when I had an issue with the shoe I bought, she made sure I left happy! The customer service and satisfaction policies are great! Thanks Chelsea!

I truly cannot say enough good things about my experience here, and specifically about **Chelsea**…read more I walked in feeling a bit unsure of what I needed, but I was absolutely blown away by the level of service she provided. Chelsea is the definition of kind, patient, and genuinely helpful. She took the time to listen to my concerns and didn't rush me for a second, even while I was being picky. It is so rare to find someone who is that attentive and clearly cares about making sure you walk out with the perfect fit. I am obsessed with the shoes I ended up with--they're exactly what I was looking for! If you're heading in, do yourself a favor and ask for Chelsea. She's a total rockstar and made the whole process such a pleasure. I'll definitely be back!

We come here from time to time. We always come out with some great new shoes at very reasonable…read moreprices. Nice hats too. Sometimes they have some cool clothes too. The workers are helpful and nice. We definitely will be back when in need of some new gear.

All I did was try on one pair of shoes with my friend while I was sitting there trying to fit the…read moreshoe they kept approaching me asking if i needed help or if I was actually going to buy the shoes, the girl With the big cancer tattoo on her face was being loud and unprofessional while yelling at my face I told her to calm down and speak to me in a professional way. saying I tried on the same pair of shoes multiple times- and she continued to make false accusations about me in the store. when I asked to see the cameras they denied me, I personally felt profiled I hope to not see or hear about this again 01/22/26 3:50

Yo this shout out goes to Jorge and Peter the tag team dynamic duo. These two went above and beyond…read moreand delivered a spectacular customer service experience. I went to Brea mall looking for specific shoes the New Balance 9060, shoe palace was the very first store I came to and glad I did. When you step into a store there's two things you expect off the bat, #2 if the item you're looking for is in stock and #1 at least for me customer service. You're shopping experience becomes a totally different experience if you experience excellent customer service as oppose to crappy customer serivice and I've experienced both. Jorge and Peter are the best of the best they delivered the best experience I can get and which is why I decided to come back and buy from shoe palace. Thanks again guys I will be come back!

I came in and was helped by Briana. She had an enthusiastic attitude and was extremely helpful. She…read moredeserves nothing less than a raise or promotion

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.

I had such a great experience at the Red Wing store in Brea, and I wanted to specifically recognize…read moreAnthony and Elijah for their outstanding customer service. Anthony was the associate who initially helped me, and he was incredibly knowledgeable, patient, and thorough. He properly sized me for a pair of Red Wing work boots and took the time to explain the different options available based on the type of work I do. He made thoughtful recommendations and ultimately helped me find a pair that I absolutely love. It was clear that he genuinely wanted to make sure I left with the right boots, not just make a sale. Elijah also assisted me during my visit and was equally kind, professional, and helpful. Both of them made me feel welcome and valued as a customer. What made this experience stand out even more was that I had previously visited the Anaheim location and unfortunately received little to no customer service. The difference between the two stores was night and day. Anthony and Elijah are a fantastic reflection of what great customer service should look like, and they represent the Red Wing brand exceptionally well. Thank you both for your help. Because of your outstanding service, I'll gladly return to the Brea location for future purchases.

I got my second pair at the Brea store... I've been to 3 store so far and the customer service is…read moreas good if not better than the quality of the boots. Elijah was a good sport I came in for just my boots and I came out of the store with a lot more stuff, he also helped me with some care products for my boots. This spot is well recommend.

I can not express enough or find the right vocabulary on Kimberly who helped us at Sephora. She was…read morean angel and a huge help. Truly went up and beyond! I was out of my confort zone and she made me feel way better, was open and friendly, showed me the right section and selections. Because of her I felt comfortable in my purchase and visit.

I came in to return an Amazon package, and the customer service was incredibly disappointing. The…read moreassociate working around 4:00 PM on Wednesday (4/23) saw me waiting but continued sweeping the floor and doing other tasks instead of helping. I even said "hello" and received no response. There were no other customers, so there was no reason to keep me waiting for work that could have been done during downtime. I had planned to shop after my return, but after being treated this way, I left without buying anything. Poor customer service like this doesn't just create a bad experience--it drives away paying customers. I hope management addresses this, because a simple greeting and prompt assistance would have made all the difference.

Came here to look for camping supplies and they didn't have anything different from the other Ross…read morelocations I visited. This store was fairly clean and organized and there's plenty of parking since it's in a shopping center. I would visit again if I were in the area, especially since Marhalls is next door.

Stopped by while running errands and so happy I did! Size 5 sandals are hard to find. I found not…read moreone, not two, but THREE pairs of adorable sandals! Thrilled with the prices!