Slow in line to check out & return. A lot of nice things to get in clothes. Easy to find too with signs. Spacious to get around. read more

Kohl's - Department Stores Near Me - FULLERTON, California

They have Amazon Return area! I searched for a Kohls to return a few items. I bought these animal tents for my two dogs and they arrived being way too small. The tents are for them to sleep in if they want. My 1 year old Pomeranian loves sleeping in little spaces like that. It was even too small for her lol We might try to find something else for her to sleep in. We do have regular dog beds. Just wanted a "cave" like place for her to sleep in, since she loves that. When I did the Amazon return online, it only gave me UPS and Kohls as return sites. For some reason, those were all I had. I decided on Kohls, since I didn't have the original packaging anymore. The Amazon return area at this location, is in the back right corner of the store. There's signs to direct you as well. I found the area and got in line. Quick and easy return! I also got a 20% off coupon to us at Kohls. Sweet! I looked around at the Halloween section! They have the cutest things and not bad prices either! Some of the pillows were too cute!!! read more

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SUPER disappointed! My fiance was showing me what he got from kohls and when he told me the total I thought it didn't sound right so I decided to double checked his receipt. Turns out he was charged twice for the same sweater and unfortunately didn't realize it when hearing his total. It's disappointing the checker didn't catch this and unfortunately for us the bag sat in the car for quite sometime so now we don't really know how to approach a refund since it's been so long. Other than this one situation we have had good experiences at kohl's but $30 is a lot of money so I'm definitely disappointed. I'll be back but will ALWAYS double check my receipt from this day on. read more

Kohl's - Department Stores Near Me - FULLERTON, California

Give Char a raise ASAP! Whoever is the manager needs to get it together and have some other people work the weekend shift so she's not taking on the fort all by herself. She was the only one working the register on a Saturday afternoon while a big long line of people were waiting. She had the best attitude and never complained but put in a lot of effort to make every customer feel welcomed. Best customer service by Char! read more

If you're looking for a horrible experience with the Amazon Return, this is your place. The man behind the counter, who's been there many years is the rudest person and should not be working with the public. He wears no name tag, probably so no one reports him. He has grabbed my phone out of my hand to scan a QR code without asking my permission. This has happened more than once. One time I had my phone on a long cord like a necklace around my neck and he just grabbed that and pulled me towards him to scan a QR code. Again, without my permission or warning. He's even had the nerve to rudely ask me is I knew what I was doing in front of customers and was very demeaning. Kohls I'm never coming back. You've lost my business. read more

Kohls has gone down hill for me in the past few years. Their selection for women and men's clothing and shoes are terrible. All I ever use kohls for now is kid clothes and shoes, and sometimes small appliances. They've turned into Sears. This kohls, like many others I've been to before, is extremely slow, especially if you have a return. I went in today to return something which I had been dreading to do, because I knew it was going to be such a long process. I waited in line at least 30 minutes before the ONE cashier finally asked for back up. To have just one person managing returns is insane, especially during the busy holiday shopping season. I don't blame the guy at the register, he was doing his best and really was providing good customer service, but there needs to be more than one person running the show. read more

I come here to do my amazon returns which is located in the back left at customer service. You always get a coupon afterwards which is good to use in store. Right now they have a lot of seasonal items on discount. They have the gingerbread house pillow and more seasonal favorites. The price is okay, I prefer tj maxx or homegoods but I think they have a wide variety. read more

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Love Kohl's they always have such cute clothes for kids. I am super disappointed that Rock N Republic got discontinued from the store because that's all I liked for clothing there lol. But I am so happy they brought Sephora where woman's makeup heaven is lol. I would recommend this store all the workers here are really friendly and helpful! Have a really beautiful day! Be kind to everyone and make your day and theirs :) read more

Kohl's - Sephora makeup heaven! Lol - Department Stores Near Me - FULLERTON, California

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ALWAYS LONG LINES AT CHECKOUT! I went in today & only 1 cashier & 7 people in line. I asked a nearby clerk if there any more cashiers around. Without even looking up she said she'd check. I'm always receiving $10 off or coupons but honestly not worth it to me. Some of the coupons only apply to certain brands so it's always a 'check & see'. read more

Kyla was fabulous within Sephora. My mom's not the most confident when it comes to picking or applying makeup, but she was patient and so incredibly helpful, making her feel confident in her choice. When her preferred shade was out of stock, she even gave her a little sample so she could make sure it was correct before coming back to pick it up. read more

Sephora kohls hi ! I came into the store with my mom and we were smelling perfumes and trying to find a good scent to use and the girl with short hair and tattoos seemed very annoyed with us . We were ready to check out and the girl had very passive aggressive attitude towards us and was getting annoyed that we asked to be checked out. And once we finished the transaction she folded the receipt kinda sassy and put it in the bag and walked away without asking if I was ready to check out my stuff . So my mom and I waited to pay for my things. And the other girl that was there helped us out with the transaction. I've worked retail for 10 years and I would never give this kind of experience to a customer shopping . They didn't even come up and ask if we needed help with anything ????? Like is this your first job ???? I love Sephora kohls and we really need to do better. This honestly made me wanna buy my stuff online. Thanks! read more

the manager would not take my complaint of an employee who messed up my amazon return of over 200 bucks . This happened Wed and I know several customers complained but they won't take it seriously. I am still waiting for my refund and called 4 times and had to come back after I already did my return. I know the employee did not scan the box after it was closed to be put on the truck to go to amazon so now I have to wait days and have to complain to amazon! What a bunch of losers. Dont shop here! read more

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Kohls quality and service continue to falls. I was a long time shopper here and everything they put sephora in their store and got rid of half their store size and their online option filters do not even work. It's been nothing but disappointing and I really think I may never shop at a Kohls every again. Everything sucks ands is over priced bad quality. read more

Outfits were great, amazing clothes... but the costumer service is horrible... we are writing this as we are in line bc we have been standing here for 40 mins bc one lady restarted her account, not once, but twice! The waiting time is outrageously long. read more

Kohl's - A long line of - Department Stores Near Me - FULLERTON, California

I visited the store with my mom and was helped by an elderly man named John. From the start, the interaction felt off. When I asked about discounts for Kohl's cardholders, he flatly responded with a "no." While I understand that discounts aren't always available, his tone was very dismissive. My mom's card wasn't active, so John asked for her ID, which is standard. However, he held onto it far longer than necessary. While I was translating for my mom in Spanish, he repeatedly called the card "garbage" loudly and rudely, even though the account was active. I also noticed an unsettling stare from him, which felt intimidating toward my mom. His behavior was unprofessional and made the experience uncomfortable. Good customer service is rare, and this interaction with John was very poor. Although he referred to the card as "garbage," I felt there was an underlying tone to his words. I tried not to escalate the situation, but this is why I prefer to shop online--such an odd experience. read more

What could improve would for starters, have clothes for short girls! What are these atrocities long jeans that cost so much! Is this a store for only tall people that are rich or what? Second, why do the lines last so long? There's legit only 2 people in line and you're still making it seem like a 3 hour college lesson. You can do better. Third and finally, why in the land of ground is there only one cashier? I get that it's your like break, but why are you bunching it all up on one person..Do better. Only thing good about this is some guy named Anthony, super helpful! He should be promoted. Goodbye. read more

Kohl's - What's in this picture is disappointment. - Department Stores Near Me - FULLERTON, California

There's not many Kohl's left in the world and this one is really nice. Store is clean and organized, I was able to find parking fine. They also have a Sephora inside which is nice, but the thing I was looking for there was sold out. Definitely would go here versus the Buena Park location because it's not as crowded. read more

Horrible customer service and semi illegal marketing :( I was in need of some hand soap and decided to stop into kohls as I was already there making an Amazon return. Since I recently had surgery, and am limited on mobility I decided to just get some overpriced soap at kohls. Well apparently the sign that says "bath and accessories" does not include the unlabeled hand soap from "Europe" even though it's placed on the shelf below the sign. I was not about to pay $9.99 for a bottle of hand soap..I could get this at a dozen other stores, and was told to meet the lady in home goods department meet me there to "read" the sign back to me, and as I explained that this was a bath product and directly underneath, I got a condescending response and was told I could speak to the manager Elizabeth who was upfront. (Assuming the cashier I had already spoken to whom was unhelpful) I don't think my time is worth fighting lack of logic, rude employees and clear product displacement. I will make it a point to not stop/shop here anymore, as the last few visit have been an utter disappointment. Overall the lack of customer service was prevalent, and I'm sure attributes to the dying retail industry. read more

Their Manager, Anna (if that's her real name), didn't honor my $15 Kohl's cash. Don't ever go here. The customer service sucks, their "manager" is incompetent and should be fired. They turned a potential long term customer into a disgruntled one. read more

Don't come here. I go to this location bc it's the closest location to me but every single one of my visits turn into someone kind of joke. Employees are rude or don't seem to know anything about promotions, sales, or pick up orders. They don't know how to handles complaints bc all they say is "ok" so now I feel like any feedback I have is pointless. No wonder why they don't change their behaviors. On my last visit I pulled up a pick up order barcode for 4 items I placed a week ago and when I come to pick it up they tell me they can't find the other half of my order. After waiting 25 mins for them to look for it they finally call over a manager who decides to look for it herself. No apology and no product. I'm not complaining to any manager this time. I hope they see this and see their own local community do not want to come here and would rather go to Buena Park, Huntington Beach or Tustin. Do better or else this location will close due to low business read more

Kohl's sucks rarely come here only for Amazon returns but from time to time I am given those 15 percent off coupons but they never works for shit, They only work for things that are Kohl's brand, I tried to get an hat and was told that 15 percent won't work because it's an name brand hat read more

This store is horrible. Example, today I went to buy slacks and a belt. The slacks are stacked randomly in each display,, very few hung up,, small mixed with large sizes, blues in blacks, various brands and makes mixed together....finding my size in something I wanted would have been easier if they just pushed them all into one big pile. I would have to walk so much to dig! Then I needed that belt! I looked and looked for belts and couldn't them. I walked around and around always ending back in slacks and suits where logic would have placed them.. Logic...not here at this store silly me I asked the store employee working in the slacks and suits section where the belts might be found. She said in pants.....I said we are in pants where are they? She didn't know and didn't care, I don't work this section..bla bla...then off she went. No help for me! So I tracked down two more employees. I had to go to shoes to find anyone as the employees don't go out of their way to help. These two tell me the belts are with the suits. I told them I was just in there and their fellow employee couldn'tfind them, come show me, point at them. Nope, they don't know if they are there. They then got on the radio to ask where belts are. Dead air. No one replie! Managers and all...ignored their call! Sorry we don't know. Really? No one knows where belts are? No one? So no belt. At least I had slacks.... I waited in a very short line for a very long time while two very slow, disheveled and forlorn looking employees checked out people. My turn is suffering numerous sales pitches for credit and rewards and...until I bluntly said I just want to pay and go. Didn't make me popular. I almost never shop here because it is so bad. So it is my fault for not going someplace better. Save yourself the trouble... read more

Went today to look for shoes and the boxes were all over the place meaning mixed under other types of shoes they are not organized. Not a variety selection for kids shoes or they are always out of stock read more

First time visiting this store. The Sephora inside seeemed nice and had the items I needed, mind you they've been sold out elsewhere. But the nasty face of Noelia was insane. No greeting, no smile, monotone voice. I ignored it at first, I just needed my items but when I went to check out it just got worse. The nasty attitude, the nasty responses, the aggressiveness with the items. I asked her if she was having a bad day cause her customer service was just bad. She proceeded to say she wasn't and I told her then you must. It like working customer service because I haven't even gotten a 'hi' from you, just a nasty bitter face. She immediately said she just got a promotion and proceeded to call the manager on her little microphone without me even asking her. Which was good because I was able to tell the manager as well that her service is horrible. Nasty experience walking into a store to make purchases but time after time get an ugly face, attitude and no customer service skills AT ALL. Won't be returning to this Kohl's. read more

This Kohl's is great with lots of parking and open isles to walk through. Quick lines and friendly associates to assist you. Their price scanners work, which is very helpful. read more

Just visited the Kohl's store on Yorba Linda Blvd. It's a mess and under staffed. It felt like the clothing department in Walmart where every isle was a mess and needed attention. I couldn't wait to leave. read more

visited this kohls to restock on my skincare at the Sephora, costumer service was awful was not offered assistance not even a hello , just rude stares from the girl with bleached blond hair in the front , she seems really fun at parties also the other girl with dark hair just enable the crappy attitude , I know retail and costumer service jobs suck but have some pride in yourselves read more

This is a review for the Amazon return side of things as well as the general setup of the store. Super easy location for Amazon returns. Parking lot is big, and easily accessible. The return area for Amazon orders is at the back of the store, and usually staffed by 1-2 people depending on crowd. The staff here is always cleaning the return area due to the pandemic, wear mask and gloves. They ask that you place the item in the bag or box upon returning so no hand contact. Very quick and easy. Plus, you will get a 25% coupon to use in the store. I have shopped around at this store and it's pretty organized and staff is friendly. Have had no issues with this store. read more

I have always had good experience at Kohl's except today where the woman at the register was a 'KAREN'. Her name was Susan and she decided to make a comment about my three years old daughter grabbing a toy. As we walked to the register without saying hi she stated that I shouldn't let my daughter just grab a toy because they never learn. So I just stopped her there and I stated that she has no right to tell me how to raise my daughter and she kept saying that you supposed to do this and that. I never thought I would go to Kohl's to get parenting lessons that being said the line manager walked in and apologized for her. I guess regardless where you go you the change of meeting a Karen. read more

Kohl's - Front - Department Stores Near Me - FULLERTON, California

I ordered online and only received half my order the other half never sent. The first time I reached out they said a scan could have been missed to track again in a few days according to their automated help then when i contacted them again and got an employee they said they couldn't help it was may fault cause now its been to long so they cant see the tracking but I still can go in and track so her and her supervisor can't give me my items or money back $50 is a lot to some people and my son needed those clothes read more

It's a nice Kohls I never have an issue when I go and I usually do like online pick up or Amazon returns (that gives an extra star) Kohls reminds me of Mervyns or those types of stores and they are always fine haha never issues unless something is out of stock or an issue with an associate but it's never like that and it's very quiet for the most part haha. Like if you found an issue has to be something specific because I never see anyone upset. I can tell with COVID that access to clothes seems to be an issue because a lot of items are either out or limited selection. Such as dress shirts before there were tables on tables of clothing for dress shirts and had such an issue about 2 months ago just trying to find a dress shirt. Use the app, return Amazon packages here very chill spot. And drive up pick up is amazing! read more

Accidentally bought boys socks, meant to buy men's. Wanted to even exchange them since they were the same price, but because they were not "boys vs boys" but boys vs mens", it was not considered an even exchange and would charge me $5. Ok fine it was my fault for buying the incorrect product. Clerk then charges me TWICE for the same product and now reflects on my kohl's card. Store manager Jennifer Medina (jennifer.medina@kohls.com) didn't do squat. Why is she a manager? read more

Talk about super prices!!! Wow, tis the season. What did I appreciate the most out of my afternoon visit to Kohls, receiving the utmost in exceptional customer service! It started with Jamie who helped me with a return, welcoming, generous energy and a super positive attitude! And, it continued as I shopped some super deals and checked out with Geenelli, positive energy, thoughtful and just the most considerate personality. Kohls cash back...nice...Exceptional customer service experience....priceless!!! Thanks Jamie and Geenelli! read more

Shout out to Osmin. It really makes people like you feel like customers are valued. This gentleman was so sweet and kind, went above and beyond to help assist me with a Kohls cash issue. I appreciate you and hope you get a huge promotion this year! You deserve it! read more

This is a great store employees are great the only problem is right outside every single time I shop here I smell this horrible sewer smell. I am sure that this is not a sanitary seem to smell and I hope that I'm not the only one Who smells it I do shop here a lot and I am a regular customer read more

Came in to return an item it was Black Friday. Customer service was closed, no exchanges or returns. I was told by an employee this was Kohls policy for several years. I called La Habra they had not heard of such a thing, was able to go there do my return and buy some more things. I even received Kohls cash at La Habra, nothing at Fullerton. Terrible customer service. read more

I ordered 2 pairs of Levi jeans. Didn't fit. Wouldn't even go over my leg. One pair wasn't even hemmed.

This store used to provide good service by employees with common courtesy but is no longer the case. I was here with my girlfriend who was waiting to return an Amazon item. We were standing in the Amazon return line for 10 minutes while 2 employees were helping customers. 1 was handling Kohl's returns and the other one was handling Amazon returns. When we were first in the Amazon return line, the girl with long black hair, decided to start helping the Kohl's return customers without letting us know since she made direct eye contact with me. Then it happened a second time. When it happened a third time, I spoke up and asked "Is there anyone handling Amazon returns to which the aforementioned girl said, "They'll be right back." Then the guy who was handling Kohl's returns called us up to process the Amazon return. Guess what happens next? The girl who was originally handling Amazon returns suddenly went back to the Amazon return station and called the next customer up. So not only does she lack common courtesy but she's also a liar. She could have simply said, "I'll be right with you as soon as I help a few customers from the Kohl's return line." A simple acknowledgement would have gone a long way. Instead she ignored us, THREE times and when I spoke up she lied by saying, "They'll be right back." She knew it was her all along designated to handle Amazon returns. Since this is the treatment that customers receive from inconsiderate and lying employees then it's time to shop elsewhere and also find an alternative to returning Amazon items. And yes, I speak for multiple customers because there was a lady and man behind me waiting to return items as well so it's not just my girlfriend and I who were being ignored. I believe the girl's name was Waylan or Wynonna since I couldn't quite make out the nametag since she was over at the next station. read more

This has got to be the WORSE CUSTOMER SERVICE at this locatio. Alysha claims shes one of the managers was EXTREMELY RUDE. The customer service had a HUGE line and one of the employees told her she needed help with customers and Alysha just walked by her. No help what so ever. I'm confused as to why a person like that is one of the managers. After your other employee feeling overwhelmed we saw another employee walk by and we said this poor girl needs help. Alysha came back and began helping but was extremely rude. Can you tell me why the front register employees can supply a coupon at check out but the so called manager cant? And then proceeds to tell me they aren't allowed to either and they will be talked to? Wow. Shes obviously not happy at her job. And Kohls this reflects your company and I will be sure to tell friends and family NOT to shop here. read more

Kohl's you have a huge part in my success and paying forward to others. Thank you for helping the community be able to afford great quality clothes and always giving back with KOHLS CARE AND GIVING BACK YOU ARE TRULY A LEADER THANK TOU SO MUCH. You help so many get items that they need. Your line of product impacts so many! Thank you so much! read more

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