They are so kind, and good service! Especially Ray and Emily! I recommend this store. Thank you.

Great customer service!! I visited this location and the staff made the process quick and easy. Highly recommend this store..

They were very friendly and the service was excellent, making for a very pleasant purchasing experience.

Jaden was great! Explained the new lines and costs well. Showed us new phone. Was very quick to set up new phone.

Visited on 04/29/2025 at 12:40 PM and had the most disappointing experience I've ever encountered at a Verizon retail store. I stopped by to get the screen protector replaced on a new phone I had just purchased from this exact location--a quick service that typically takes no more than 10 minutes. When I arrived, the door was locked despite it being well before the posted 1-2 PM lunch break. A sign was taped on the door warning customers not to knock or attempt to enter. Inside, I could see three staff members casually chatting. I knocked politely once and was ignored. After knocking again, one of them simply held up two fingers--no words, no explanation--implying I should return at 2 PM. Eventually, one came to the door and told me "last call" is at 12:30 PM. That policy is nowhere to be found on the signage or on the door. Not only was I turned away without being asked what service I needed (which would've taken less than 10 minutes), but the interaction was also handled in an extremely unprofessional, dismissive, and frankly disrespectful manner. The staff showed no willingness to assist, no courtesy, and no effort to engage in actual customer service. This type of behavior is unacceptable--especially from a team representing a major brand like Verizon. If you're going to enforce an unlisted cutoff time, the very least you can do is communicate it clearly and treat customers with basic respect. The employees today acted as if they were simply passing time to collect a paycheck, not to serve customers. I really hope Verizon sees this review and handle the situation that I faced with today, so no other customer would feel the same way I have today. read more

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Horrible customer service. My parents came in to get their phone check because the camera app wasn't working. They're in late 60s and technology isn't their best friend. They came to just ask if the phone is broken or if they can help with the camera feature. Worker was annoyed and after just resetting the phone and opening and closing the app, they tried to charge $50 since the VERIZON phone wasn't bought from them. Kinda sad to see what they will do to seniors for a quick buck. read more

Very, very small Verizon store with no products available to preview. The store can't be any bigger than 12 feet wide and 40 feet deep with the ability to only handle 2 or so customers at a time. Popped in there at around 1 and both clerks were busy with 4 people waiting. Predominantly a Korean Verizon store in a Korean center. I was the only non Korean there and did not feel like waiting the 60 -90 minutes I guessed it would take to get my turn. Left and drove to the the big, full featured Verizon store in Cerritos where we were able to be seen within 10 minutes of arrival. read more

Horrible hours. Multiple employees and the entire store needs to be closed for lunch?

So i would absolutely love to leave a zero star rating. Came here to get an upgrade. However the six people who came after me were more important. The area is is predominantly Korean and i am not Korean. Sat there for an hour. This is clear and blatant discrimination. If this location is franchised Verizon needs to take a long hard look at who they are allowing to represent their company. I will strongly be considering swapping carriers after this read more

They messed up sending in my trade in. Tried to call them to rectify their mistake. They told me they'd call me back numerous times (never did). Rarely do they answer their phones. Worst customer service, please go somewhere else where they value your time more. They're only here for your money, that's it. read more

A store with three employees who are entirely unprepared to deal with customers. This is just the beginning. The lack of readiness and unwillingness to explain about the product. For instance, one attendant failed to comprehend that I wanted a new line with a new device and kept insisting that I needed to surrender my device as a Trade-In, asserting that this was the only way to purchase a new line! I felt as though I were speaking to a wall! Worse yet, I felt quite ill at ease, as if the three attendants were doing me a favor! These were the five worst moments at Verizon! The Verizon company invests billions only to lose customers due to these poorly prepared dealers. It is both sad and infuriating. Avoid this store! read more

Horrible customer service EVER!!!! My mom took her phone if they can fix the cracked screen. This dude, who looked mid to late 20's maybe and had some muscle and a thick body structure and didn't even bother to ask his name, he was in the backside counter and staring at the computer. He was very rude to my mom, I can tell just by looking at his face that he didn't wanted to help us out. He seemed irritated at something else and his attitude was very bothersome. He kept looking at the computer screen not even looking at us when she was talking to him, and he wasn't giving a clear answer to my mom's question. When my mom wanted to be clear with his answers he would answer back with an attitude. I don't know about other people working there, but this guy is clearly unprofessional and needs to be retrained in customer service. read more

Terrible service. Waited 30 mins. Then the guy came to the waitlist and stared at it for 2 mins and there was no one left beside me . And he say can you wait mins . Then he goes and chit chat with other customers that's already been help. 5 mins pass and he still there . Waist my time . read more

Horrible service and horrible attitude. They charge you $30 installation fee because they have to get it from Verizon. Just spoke with Verizon and they said the store can charge that. I would say that it's better to go to Verizon directly or even the manufacturer directly. Won't go here again. read more

Horrible service. There is no sign saying "appointment available to make " and they take appointment only. If you don't have one MINIMUM WAITING IS MORE THAN 1 HOUR read more

Worst customer service I've ever seen for a Verizon store. I took my phone in because I randomly had an issue with my iPhone where the screen shut off and wanted to see if they could check it out and possibly help me fix what had happened. They didn't even attempt to take a look at my phone or try anything to try and fix it. Instead, they mocked me and asked if I had dropped it when it was a perfectly fine and functioning phone. All they did was check to see if I had insurance on it and told me that I could buy a new phone. I immediately went to a different location where the employee actually attempted to fix my phone by charging it, calling it, and eventually was able to reset it and fixed my phone. *would never recommend going to this store read more

I agree with all the negative comments of this store but if you have to deal with this store look for Ray. He is the man to go to. He is very professional, explains well and patient with his customers. FYI. He has days off on Thursdays and Sundays. ^^ read more

#latereview Upgraded to a Galaxy S3 almost 2 years ago. I had unlimited data at the time. Everybody and their mommas got grandfathered in unlimited data. I was sitting down with the prick that upgraded my phone and he took away my unlimited data without even talking to me about it. When I was signing the contract, he told me that it's too late [made me think that grandfathering was not a possibility]. I ignored them for almost 2 years now and my mom went in for an upgrade. I know it's LATE but I wanted to talk to them about it.. I wanted to know why they denied me my unlimited data; if it was a mistake, I wanted to hear that it was a mistake. Just got off the phone with some young, female, korean worker. Long story short, we ran around in circles as to WHY it happened, with her telling me that nobody has unlimited anymore. The truth is, there ARE. When I confront her about there actually being people with unlimited data, she backtracks and tells me something else. What does she take me for? An idiot?? I asked her if it was a mistake, and I never got a straight answer, she never apologized.. there was no "I'm sorry [keyword] but we can't do anything about it now." I would have been happy with that. I know nothing can be done 2 years later; it wasn't WHY I was calling. I could hear her off the phone telling her boss or some other prick that works there that I'm being "annoying" [in korean, like I can't hear or understand]. Please understand that I used to be a 10GB+ user. Being dropped down to 2GB pissed me off. For the longest time I thought that the person who first helped me was right, that I couldn't do anything about it. Maybe he was, maybe he wasn't.. I still have no clear answer. They get a 1-star review from me because they either lied, bulls----ed, or don't want to admit to ripping me off of my unlimited data. This rating is based on their integrity. Oh, and if you speak English, don't come here. read more

Got our iPhone upgrades here this week and took advantage of the bogo deal for the XR. If you want to avoid crazy hoards of people at the regular Verizon store and get really good full service, this is the place for you. They speak English and Korean and know their stuff. They're honest and very helpful and easy to contact. Start to end everything was super smooth and didn't require me to wait a day to talk to someone. Ask for Danny if you come - he's super knowledgeable and friendly! read more

Most helpful people ever! Walked in and told them that I needed and upgrade and they handled everything. They made sure my phone was backed up, taught me how to use my new phone, told me different options of deals they had, walked me through what I had to do with my old phone, etc. read more

In certain retail businesses where the average consumer tends to know very little about the pricing structure and legal framework beneath the shiny, gleaming exterior of a good or service, market forces (or perhaps human greed) dictate that the retailer will seek to exploit this information advantage for profit. For me to label such a tactic as being intrinsically good or bad is difficult. To the consumer who feels he is being swindled, I definitely see his side. Conversely, for the Verizon sales rep who needs to make commission from sales to feed himself and his family, to make his mortgage payments - that anyone who has a heart can empathize with. Like any for profit business, the bottom line is king. The sometimes unnecessary lengths All-Star Wireless's employees will go to to produce revenue for their store (or to eradicate any potential expenses) and most likely their own financial needs via commission is made apparent in the other reviews that have been previously posted. Sorry for the digression but I always like to lay the groundwork for my reviews with an objective look at what seem to be the major points of digression between a business and its consumers. My experience with Hyun Hye was pleasant. She helped me obtain the phone I wanted and was patient in answering all my questions pertaining to porting in a number, obtaining a bill credit as a new Verizon customer, etc. When I came back a week later to cancel my contract and switch to a prepaid plan (from a postpaid plan, i.e. billed monthly) she helped me cheerfully, even though I'm sure the store was losing commission on the sale by doing so. They wanted me to pay a $70 restocking fee even though I planned to purchase the phone outright instead. After a little back and forth, they agreed that I should not have to pay the fee. Standard Verizon retailers don't have a restocking fee for smartphones (they do for tablets, its $70). Again, we come to the same debacle and must weigh both sides of the argument: Is it an unfair business practice or is the business simply doing the best they can to protect themselves and continue to generate income? read more

This Verizon store has the best customer service. They were all friendly, helpful, and very informative. They help find the best deal for the phone I wanted, and the staff made the entire process painless and easy. I will definitely return for all my cell phone needs and I highly recommend this store. Thank you again for all your help. read more

poor customer service. not friendly. They recommend you to call Verizon directly if you have a question about your Verizon. They only helping with buying the phone. beside of that they are lazy to help the customer. read more

Straight trash. Everything about the store is straight cheeks. Two days ago- Went to the local Verizon store for help about my insurance on my phone that I have with Verizon. Went up to one of the employees and told them my situation that I got my phone stolen. Then tells me "If I were you, I would go to the Apple store. Sooo that's what I did, went to the apple store (15-20ish min drive). Went up to the Apple worker and he ends up telling me that Apple cant do anything about a 3rd party phone insurance. NICEEEE... the man doesnt know what he's talking about. Went back to the Verizon store and complained that he made me drive to the other store for no reason. NICEEE His response, "Ohhh sorry thought you said you lost it. Miscommunication". I was abouta go ham on the man. Next thing you know another worker comes in and helps me saying that only I would have to start/finish the warranty and that "they cant do anything" Today- Received my phone through the insurance company... Something went wrong with the phone, couldn't log into my Apple ID sooooo I went the Verizon store again. The moment I walked in the store I noticed all of the 3 workers were busy. HERES THE FUNNY PART. Its been like 30 mins... and I noticed that 1/3 workers were barely doing anything. Just straight chilling and munching out on 2 different fat ice creams. Like are you shitting me?? After waiting 40-45ish mins, the ice cream man is free and looks at me to come to him for help. Right when I get near a women swoops by me, checks out the usb cords, and gets assistants from the ice cream man. Like anyone else would, I got mad. I waited 40 mins for some help but 1 lady just got inside the store and immediately got help. Ice cream man cant get his priorities straight. After the lady buying her stupid cord, I went up to him for help. Told him my situation about how I cant access my new phone because I cant get into my Apple ID. His ANSWER: OH SORRY ABOUT THAT, We cant help you. "OnLY aPpLe CaN hElP YoU' So I went to the dam Apple store AGAIN. You already know where im going with this. This stupid Verizon Store don't know jack and have booty service. Dam cant imagine someone reading all this. read more

No wonder their reviews are bad. I wish there is negative star because horrible customer service. Most of items are over price. Also, it was already broken before we purchase. Think twice before you go. read more

Harry H Kim was the person I was dealing with. The worst guy ever. NASTY RUDE PLACE. I WILL NEVER EVER come back to this place. They treat you like s**** the moment you walk in there. Down right dirty telling me to lock in the pricing right now otherwise it will be sold out. I feel like I was pressured into buying things I didn't need. Like extra data, accessories, cases. Not to mention the price. It was way over priced. I normally don't write reviews but this one I had to. Save yourselves. WALK AWAY. read more

Bunch of scam artists with horrible customer service. They say one thing for their sales and change their mind 2 mins later, promise they're giving you a good deal when they're not really giving you a good deal. They have a ridiculous $70 restocking fee and when the customer starts to complain, say it was a misunderstanding and don't really try to make you feel better about it. The sales associates are a little friendlier but the manager is a a$$hole! I never review because I'm not very picky about my customer service but the manager at this shop is a royal Bleep! read more

Terrible. My elderly dad went in there and the Manager Sam Moon swindled him into getting what he didn't need (Verizon Edge). I called the store, with a Verizon Rep., and Sam Moon was unwilling to work with Verizon or me (account holder) to make the appropriate changes to the account. I will be reporting this to the BBB and posting this everywhere. read more

Physical Exposure is not shameful nor pervert but something non-capable admitting mistake is a real shame disrupting relationship and communication. Real weakness is the condition which we can't open honestly in doubt of trusting others. We can't be always righteous but trying to be honest is precious even in the situation of expecting disadvantages. Honesty courage is trouble shooting solution. read more

Probably the best Verizon I've been to. I specifically talked to the manager, James and he was so polite and patient with us. He proposed so many good deals and we were able to fully understand what was going on with our data plans and upgrades. 100% recommend :) Thank you guys! read more

TERRIBLE TERRIBLE PLACE DON'T EVER EVER GO!!! I HOPE THEY CLOSE DOWN AND NEVER OPEN. I went to get my phone changed and they said they backed everything up and they didn't and said oh I thought it was and now I don't have anything. Even with my schedule I wrote down in the calendar. Terrible. Don't ever go there. Not even worth one star. read more

Came for a service and they were very courteous. Though it was a tedious task but very professional. Workers were helpful to my mother who spoke no English. For their exceptional customer service, I would rate this place 5 stars. read more

I just had best experience with Danny of buying new products so much for easy and relax! He helped me immediately, and also answered all my questions patiently. I just received great service that I had to leave this comment! He took special care to ensure I understood the terms of the different warranties. I will definitely recommend all my friends and families to get help from him. Thanks for making my experience an awesome one! read more

I had a great experience overall. Assistant manager Danny was a great help. He answered all my questions I had regarding my Verizon plan and also helped me pick out a new phone. read more

Great customer service. Please look for Danny. He will answer and help on all your questions and take care of you. Great job and thank you!. read more

Bunch of scammers. They couldn't activate a new phone we bought ourselves online, so they convinced my mom to buy one of theirs, a newer model that was twice as expensive. Don't come here if you don't want to waste your money. read more

Please please do not go to this store. You will regret it very badly. I went to the store to get an upgraded new phone after expiration of 2 years contract. At the same time, according to the ad from a korean news paper, it said they will give $200 for old iphone. However, I realized that it was fraud, with around $40 for iphone 3. The ad was totally scam. Anyway, I got a new phone from there ( I know it is my fault), and sent the paper received with scan on from this store, to verizon corporate to get rebate. After 20 days, I got an email from Verizon that the scan on the paper is not valid. Guess what happen next? Furthermore, about a month after i got this new samsung galaxy, the phone was suddenly blacked out, not working totally, no matter what I tried. I only used for texting and phone calls without any game. I even charge my phone every other day. I am so so pissed. read more

I have a TERRIBLE experience with this Verizon retailer! They gave my mom a wrong product from what I ordered on the phone but did not take a full responsibility of their mistake.. When we called to complain about this issue and asked to change the phone, they were giving attitude and told us to pay another 70 dollars to change it, just after an hour when she got the new one. Most upsetting part is.. during the argument, the lady even yelled to my mom. I would say to re-consider getting your phone from this retailer. read more

They didnt tell us anything about promotion going on and they ripped me off for double the price. i had to return it the next day. DONT GO HERE! read more

They care about money than customer service. Come visit here if you would want to have terrible service. I suggest you just go to a corporate Verizon store even though they are claimed to be bad too. read more