John provided one of the best customer service experiences I've had in a long time. He was friendly, professional, and extremely knowledgeable. He never rushed me and took the time to explain every option, answer all of my questions, and help me compare plans so I could make the right decision with confidence. After being with Verizon Business for many years, I recently switched my personal mobile service to T-Mobile, and John made the entire process easy and enjoyable. If you're thinking about switching carriers or need help choosing a plan, I highly recommend asking for John. He truly cares about his customers and goes above and beyond to make sure you're taken care of. T-Mobile has earned a new loyal customer, and I wouldn't hesitate to recommend both John and this store to my friends and family. A well-deserved 10 out of 10! read more

We got in on a Sunday and there was a 20-30 minute wait. We signed in and waited. We were helped by John. Quick service, it's just that he didn't explain too much about the phone. We had to ask what we wanted. He sold us the 256 iPhone 17'Pro Max. We actually wanted the 1TB one. The data transfer was started at the store and continued for 2 hours once we left. It's a good process, more efficient than before. We were offered a $300 discount per trade in and a 24-month payment plan. You can't get the trade in discount if you pay in full. ‍ darn. Overall, not a bad transaction, just need some more information next time from the sales person. read more

T-Mobile - Mobile Phones Near Me - Brea, California

I went in early October to trade in for a new phone, and the sales associate let me go home with both phones while my content transferred. I went back in 2 weeks later and the place reeked of human feces, but I proceeded to ask if I could return my old phone. They then refused service because my phone suddenly didn't meet their standards, even though I signed for the trade-in process 2 weeks earlier. Overall, these associates seem trained to scam customers and tell them to take their old phone home, so they can reject the return in the future to fraud hundreds of dollars from customers. read more

Today, JB & Josh gave me phenomenal customer service. After dealing with Assurant for a few days now, going back and forth, frustrated and nearly giving up, JB explained a solution to my issue. This place is always busy, but once it's your turn...they give all their attention to you. I like that! JB with his knowledge and experience with T-Mobile, talked to Assurant and explained the issue and resolved it on the spot! Finally, I can move past this and put it behind me. Thank you JB!!! Thank you Josh. You guys are the best! read more

Not the best location. The heavyset fellow in the front should review how to provide quality customer service. Asking a customer, "What do you want to do," over and over isn't good service. As someone who works with people it's disappointing when someone in a job requiring a similar skillset does it poorly. I recommend some training with the staff. read more

Extremely frustrated with this t-Mobile location. Sales rep Kayla verbally quoted me approximately $140/month, and I signed up for service and a new phone based on that. On the very day I signed the contract, I raised concerns about the higher price, but was told it would be adjusted next month--nothing changed. When I returned, the manager claimed their lowest plan is $156 and that they "always quote $156," directly contradicting what Kayla told me. Multiple trips and wasted time later, my concerns are still ignored. This is not about the extra $10-$15--it's about being misled. If the correct price had been clearly stated, I would not have signed up. I don't think any customer would feel comfortable purchasing a plan from a location that does business this way. Future customers: don't rely on verbal promises--document everything. read more

I have a phone with T-Mobile. It had many, many problems. But Josh @ Brea T-Mobile fixed it. He is the very best that I have ever encountered in cell phone issues. True GEM. read more

I had the best customer service I have ever had at this T Mobile store. I never leave reviews, but JOHN went above and beyond at this Brea location. I have to say, after being unsuccessful with T-Mobile's customer service on the phone on two separate occasions, wasting about two hours on the phone, I went to the La Habra location to get help. The salesperson at the LaHabra store told me I needed to upgrade to the plan that was about 100 dollars more than the plan I was on to get trade-in value for my phones. I knew this was not right after researching online, but nevertheless, they still wanted to upsell me. I went to the Brea location for one more attempt at changing plans. I have to admit, I went in a little pissed off about the previous customer service, and I was not in a great mood. I started off by telling John I won't be buying anything today, but just wanted help choosing a plan that was right for me. JOHN grabbed a notepad and went item by item, explaining the differences between plans and phone costs. He was great! I ended up getting a new phone and changing to a better plan that, in the long run, was cheaper than what I was already paying. I was very happy to have received such great customer service from JOHN, when The others had failed. Thank you again, JOHN, for your help! T-Mobile should model their customer service after you. read more

My husband and I recently upgraded our phone and Stephanie was so helpful! The store does get busy, but she took the time to sit down with us and walk us through all of our upgrade options. With her help we were able to better understand our plan and our current needs. I'm taking the time to write a review because the surveys that were sent from T-mobile are not working links (not sure if it's a glitch), and employees like Stephanie deserve recognition. Thank you Stephanie for making the upgrade process streamlined and easy! read more

I switched from Verizon to T-Mobile back in April 2024. I went from paying $84/mo for an unlimited calling plan with 5GB/mo of data to paying $50/mo for unlimited calling and data. It's nice not having to worry about going over my data limit and I've been doing a lot more streaming when away from wi-fi connections. I've been happy with the service and have never had any issues. T-Mobile has give-aways of promotional items every Tuesday. Install the T-Life app to get these offers. I've never made a special trip to get freebies before but I happened to be at the Walmart in the same shopping center on a Tuesday afternoon so I figured I'd stop by my local store. At 2pm on a Tuesday afternoon, the store was empty and I was the only customer which is always a plus. The store was nice, modern, and clean. I was greeted immediately and they had plenty of this weeks freebie available which happened to be some nice warm gloves. It's nice to finally be familiar with my closest store. Service has been great and they have some nice perks for customers. read more

Alejandra was patient and kind even during a nationwide outage where she couldn't control the service wait time for us customers. We were able to return our trade in by our due date. read more

T-Mobile - Enjoying the AC and Coffee during the nationwide outage where - Mobile Phones Near Me - Brea, California

Thank you Stephanie H. for your patience, knowledge and excellent customer service . You made my transition to TMobile a very pleasant experience . Thank you, thank you . read more

Kayla an excellent technician and advisor on product. Thank you for such wonderful service here in Brea!! I recommend this store !!:) read more

Gabe G was awesome aunt helping us today!! Highly recommend this location, 5 stars! T-Mobile has excellent service!

This place does not give a darn about you unless you're starting new cell phone service. I've been in there twice for home internet issues and they've gotten me out of there as soon as they could without resolving my problem. I received better service from the guy 9000 miles away in India over the phone than I did from them. read more

Josh was great! Really helped to explain my bill. Knowledgeable and helpful to work with!

Yesterday I received my 17 Pro Max through the mail and went into T-Mobile for a new case and screen protector, and I ended up leaving with the accessories I needed and a complete activation of my 17 by T-Mobile Associate Josh. He even handled all steps I needed to complete my 14 Pro Max trade-in. This is the best costumer service I've had being a T-Mobile customer. Thank You. read more

My father and I came into the T-Mobile in Brea that's where we met Sydney and Gabriel I just want to say thank you guys for such an amazing customer service you may feel very welcome and reassured us on our purchase today we deeply appreciate all that you did for us thank you for the amazing conversation thank you for the hospitality that you showed. We are truly grateful we almost switched to Spectrum but you made it very hard to switch because of your customer service your warm smiles in your welcoming made us realize that we will stay with you guys for as long as we have our phones. Thank you again to you and your staff for making us feel very welcome. You got five stars in my book read more

This is my go-to store for any T-Mobile-related issues. The staff here are super nice, knowledgeable, and not overly pushy, which I really appreciate. Honestly, much respect to them for the things they have to deal with on a daily basis--it can't be easy. That said, the manager at this location doesn't seem qualified for the role. She couldn't give a straight answer for what her staff is asking her. What's even more telling is that I've overheard different staff members commenting on her management style on different visits--it's clear she's not well-liked. Despite that, I still love the customer service from the team here. 1 star for Tmobile the company though because I keep having to come back for the same issue and tmobile is quite literally the most shady, money hungry company. read more

Super bad service. Sustainer support said I ca retune internet modem at any blanch but this bunch didn't accepted. Also never say sorry. read more

This place is the worst place ever. Why? Because they offered to make me pay for a SIMS card to take it to Verizon to get it to activate it. I would have had to wait for two hours to get a SIMS card to go to Verizon to get it to work. Their people do not know what they are doing here. Do not go! read more

This review is more for the company as a whole vs this specific location. I switched to tmobile from Verizon about 7 years ago when I combined phone plans with my husband. Compared with Verizon, the customer service (via phone) has been WAY better/ nice than Verizon and better pricing and promotions. This past week I carried in a few times to add a new line then to change the mobile number it randomly assigned, then with a billing question/ issue. Each person I spoke with was very nice and friendly, thanked me for being a customer for x years, and helped me with my reason for calling. They also offered promotions but weren't pushy trying to sell me on them. I did wind up switching my internet (I was initially hesitant bc I tried it a few years ago and the connection was horrible). The agents all listened, spoke respectfully, and in the end I trusted them and followed their suggestions. Now compared with Spectrum when I canceled and tried to get some kind of credit back on my final bill (they don't prorate like Tmobile does), the people I spoke with on the phone were condescending and refused to help. Night and day difference. Now for Tmobile when you also factor in their price guarantee, it's a no brainer that this is the company for us. read more

Stopped here instead of the usual t mobile store I go to and the customer service was subpar so I left. Honestly felt like I was bothering the employees just by being in there lol. I dont love leaving negative reviews but yeah. One of the employees even rolled their eyes at me read more

If I could give it zero stars I would! This location is the worse. Everything they did is so dishonest! Was told they'd pay my previous cell company & my phone. I told them I owned my phone because I bought it at the Apple Store. They said they'll pay off my bill. Found out they never did. Had me pay for an iPad then the funds were not applied properly so I was being charged for the same thing I had already paid for. Then I asked why if they said my bill will only be $85 I was being billed $150 a month then they said they had to upgrade my cell phone that's why so now I lost my pays in full cell to an iPhone I had no interest in getting. I keep getting charged monthly for something I do not want now I am told if I cancel with them I have to pay them $500 for the stupid cell I never wanted! They are a bunch of thief's!!! No one helps not even customer service they said they can't do anything because the store did it! I am not stuck with a phone I never liked lost my pair in full cell & they already stole $479 from me now to leave they want another $489!!! Never again! read more

Switching phone companies can sometimes come with a few hiccups, but the team at this store truly went above and beyond to make things right. Both JB, the manager, and Timothy B provided exceptional service, taking the time to fix the hiccups even when the T-Mobile online telephone service said it was not possible. They also took the time to find the best plan, devices, and monthly rates to fit my needs. They resolved everything quickly and professionally. I highly recommend these two individuals in particular because sometimes it's not just about the store itself but about who helps you. Timothy B especially went above and beyond and should be promoted to a manager position. As long as they're at this location, I would absolutely recommend going here. read more

T mobile internet sucks. It goes out on me everyday for hours. Got a new modem, placed it in every window in my house, called support multiple times. Still does not work. DO NOT USE THEIR WIFI. read more

first things first. i would give them a zero star rating if it would let me! my entire family and i have been loyal customers with t-mobile for twenty four years, with not only our/my personal account, but our trucking company business account. i never have had any kind of serious issues or problems with any of the employees at this store, with the exception of a few very minor issues that were resolved without any problems throughout the twenty four years that myself or any family members, nor my company have been what in business terms are considered as vip clients, up until approx three weeks ago (and is still ongoing). the light for the screen on my samsung galaxy phone burned out, resulting in the screen being black and rendering the phone completely unusable. long story short, as i said, this is a personal family account that it is on. when i got the phone, i was informed that i was not registered as an authorized user for the account, and only my father was. so, while we were both at the store (my father and i), purchasing the new phone and charging upgrading our plan, my father instructed them to add me as an authorized user on the account, which i came to find out that they never made the change and add me as an authorized user. now what i am about to explain is an extremely important piece of valid, legal, and binding information that this entire issue is regarding. my father, who is 86 years old, became critically ill several months ago and is physically incapacitated. i am his son, and his only remaining family. i'm 60 years old. i have him living with me now, and am his full time caretaker, and handle all aspects of his life, and wellbeing. all of this was done through legal means, with the assistance of our attorneys. my father created what is called a "durable power of attorney" in which he is "the princeple" (the person who is assigning/giving a designated person known/specified as "the agent" the power/the legal rights/the legal permission) to control all of the "principles" financial agreements/aspects, this 100% absolutely, undeniable, includes making decisions, regarding contracts, as well as signing them. per california probate code § 4406, it is illegal for a third party company (t-mobile) to refuse to accept and honor this 100% legal and valid "durable power of attorney", which is what they are doing, while knowing my situation. due to their absolutely 100% illegal refusal to accept it (and take in mind, im a 24 year loyal customer, that is literally being refused to replace my broken phone that i got at that very same store! they are literally holding me hostage, due to the fact that i have absolutely no way to access my contacts list, my emails, or any of my texts for nearly a month now! and they are fully aware of this! i have made nearly 10 trips to the store just to be continually refused and treated with disrespect and having cell phone salesmen trying to act as if they are legal experts regarding all of the laws regarding this matter, even after i literally showed them every law and probate code. every one of them had the nerve to say that the laws that i showed them, directly from the government website were wrong, and they were right...seriously!! i filed a report with "their" legal department, only to come to find out that "their" legal department has nothing to do with t-mobile!! they are a third party information collection company that takes down information and then forwards it to a district manager, which they did in my case. the manager called me one time, spent no more than five minutes with me, then said he was going to look into it. that was more than a week ago. i have left him a message every single day since, and he has completely ignored every single one of them and will not return my call! i've tried to contact hr, but the number that they have listed on their hr website goes directly to customer service! this is not how any company treats a 24 year long loyal client....period!!! i never wanted to bring my attorneys into this, but i am now im so far beyond angry, and pissed off for being held hostage, and who knows how much money, etc ive lost due to their refusal of an absolutely 100% legal, valid dpoa, and knowingly locking me out of all.of my contacts, emails, texts, on top of the fact i had to go but a prepaid phone, and am still paying t-mobile for no service and to be treated 1)illegally 2) worse than any compny in my 60 years on this earth, that i am forced to have my attorneys litigate this to the very fullest extent due to their employees actions, and absolute lack of actions, ethics, treatment, and illegalities!! never again!! note: there are so many other things they have done that i didnt even mention, being that this was already an extremely long review!! read more

I called to see they have Harmon kardon speaker in stock they said they have it as soon as they find out it's on sale and it's cheaper they didn't sell it to me and they lied they said they sold it ... shady people read more

Horrible service, I wasn't greeted when walking in. There were two employees one male one female, both couldn't be bothered to help. Store was empty I needed help with a new phone I had gotten and the girl employee seemed upset to do any sort of work at all. I needed a phone case too but I didn't want to spent any more time in there than I had already. The female who had to help me was condescending and rude. I won't spent my money there nor will I go back there if I can help it. Absolutely Terrible customer service. It doesn't deserve any stars but I have to put one so the review gets posted. read more

Timothy was great!! He helped my husband setup the new cell phones. A few days later, he taught me how to find my husband's cell phone when he lost it. Finally my husband was able to find his phone!! Thank you so much, Timothy! read more

The salesperson, Sergio, is patient, kind, and professional! We enjoy the experience of visiting. read more

We moved our service from Verizon to T-Mobile, not only are we saving money but Timothy at the Brea store was amazing to work with. We have been back 3 times since switching our service and every time he has been so helpful! If you're thinking of switching service go see Timothy he's your man! read more

They don't have any offers or discounts, mostly low on stock. But convenient location near Walmart. read more

T-Mobile - Google pixel 7a - Mobile Phones Near Me - Brea, California

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Vanessa and her Team are awesome! Came in today not knowing what to do. They provided me with an outstanding service. Friendly, kind and patient to find the best options for me. Thank you so much for your great customer service! read more

I recently came in and I was helped greatly by Edgar, he went above and beyond, he was friendly, kind, and hardworking, he was able to quickly resolve my problem and did not give up when customer service couldn't help us. Definitely the best employee there read more

Outstanding service Jasmine is helpful and patient . If you want t mobile go to this location

I went to change the screen protector. The employee took the screen off and ruined it BEFORE even finding out whether they had the same one in stock or not. They didn't, so he put the screen protector back on to the phone, with his finger prints and air bubbles covering the entire protector and just gave it back. The employees care just as much as the T-mobile service works. read more

I'd like to thank Gianni Ly for exceptional service. He cleared up my Sprint, now T-mobile problems when no one else could. He's the only reason I'm still a subscribe. read more

If I could give zero I would. The WORST customer service. I've gone multiple times to see if different employees would be different but I was wrong. They are just as worse as corporate stores. I go in to try to get a WiFi hot spot device and the kid employee was sitting on top of their counter. I asked for some information and he basically didn't even know what I was talking about. He was not familiar with his products in the store. Tried to sell me a car diagnostics with WiFi built in it. Then told me they were sold out of the product I wanted and didn't even try to get it shipped to my house. Customer service was horrible. Stay away from this T-Mobile. There is another store less than a mile that has AMAZING service and will actually try to help you. Unlike these employees. read more

Hello, if I could give this place 0 stars I would. When I walked in around 1520 on 04/11 I saw the store was empty, thought it was my lucky day since the sprint store was always packed. I soon found out why it was empty, the male working and the female, (Kayla) seemed not to want to help me. Once I got Kayla to start helping me and I told her how I wanted to upgrade my iPhone, she then started to tell me how I would have to pay it off in full blah blah blah, but she didn't look up my account or anything just jumped to conclusions. I then called sprint and with the give back program I don't have to pay my phone off just have to trade it in. But overall the worst customer experience ever and I would not recommend this store or Kayla! read more