I went here about 10 years ago for cracked screen replacements about 3 times and their service was…read moreimpeccable! Not sure if management has changed since then, but it felt a little bittersweet seeing the place look a bit different. Nonetheless, I reached out via Yelp for a quota (quick response time), and they gave me a reasonable price. dropped off my phone on a Sunday afternoon, and it was ready after an hour.

Great service and quick. Friendly staff who called me to let…read moreme know my phone was ready earlier than I expected and less $ than quotes..

I'm leaving this review to say Natalie Garcia, is the person to go see to get a new phone watch…read moreetc. Amazing customer service and support. It was so easy to get a new phone. She walked through everything with such professionalism and concern.

This location was decent in my two most recent visits. The staff was helpful and friendly and I was…read morepretty in and out while getting an upgraded watch from Gizmo to apple for my child. I took a star off because the employee told me setting up the new watch would be simple and done and home and that was NOT the case. It was a huge pain actually. I recommend setting an appointment before you go to avoid long waits. My second visit to drop off my trade in was super easy and took less than 5 minutes.

An update. This store is also great if y'all need Genius Bar support. For the entire summer I went…read morethere while Victoria Gardens was renovating their store, I went there to get AirPods Pro 3 switched out due to crackling and static noise issues, get two old iPhone 7s checked out for battery/power on issues and backup restoration, and for a MacBook Pro DFU restore with was escalated from the iPhone 7 backup issue. The Brea location has very superb and caring Apple Geniuses that are attentive and friendly- especially Matt who is the lead Genius of this location. Daniel the Genius got my AirPods Pro 3 switched out on the spot on the same day, and even gave me a free set of ear tips for the replacement AirPods Pro 3 without having to send my AirPods Pro out or wait for a pair. Fantastic Experience at Apple Brea Mall! I had an exceptional experience with the Genius Bar team here. Lead Genius Matt was incredibly helpful in diagnosing a super rare error on my MacBook Pro, taking the time to perform a DFU restore and downgrade to sort it out. He found the -40 Apple Configurator error which ain't a common bug and is a rare occurrence- stemmed from the macOS Golden Gate beta. Tho it ain't rly resolved to fix the problem with the backup file, he found it just got too large to let the iPhone 7 accept it and gave me wonderful advice to get my pictures back and view them temporarily , til I get an iPad or iPhone I can spare for the data to get restored in there. I also want to thank Ethan for looking into the Apple Configurator -40 issue and scheduling the follow up appointment, Ken for his assistance with referring me to Matt, and Creative Pro Hazel, who kindly let me participate in Apple Camp while my MacBook Pro M4 pro was being restored. The entire staff, from the Technical Specialists to the Geniuses, were friendly, compassionate, and dedicated. Highly recommend this location!

Perhaps my smoothest easiest visit to this store as a walk-in customer. I needed a new case for the…read moreiPhone 16e which is low in stock but still available. Jordan was helpful in taking my order and it was brought to the counter within 5 minutes. From the moment I was greeted at the entrance to the moment I bid the store adieu, the staff was attentive and quick to meet my shopping needs. Thanks!

Needed to upgrade my laptop, and I usually take my products to Best Buy, but for whatever reason…read morethey wouldn't accept it. I called around and looked online and found OCBuyBack. I called on the phone and they were able to give me a quote on specs. I was able to price out competitors and they offered the highest quote in the area so I decided to go there. I went in, within twenty minutes they checked my equipment, followed up with the quote I received, and I was out the door. It was quick, hassle free, and I didn't have to deal with randos. If you are looking to sell old tech I would definitely tell you to come here!

Don't use them. They don't give you proper records with any information on it so you're screwed if…read moreyou ever need to reference it. Selling them my phone has just cost me $700 because they don't keep records or put pertinent information on the "trade in document". The person I've talked to on the phone has also been the most unhelpful human I've ever interacted with. 0 stars.

Service was amazing. Micheal was great and intentional with his service. I was in and out of the…read morestore quickly and the customer service was above and beyond

This location is very nice, newly remodeled, clean and also easy parking. The wait time was…read morereasonable and the staff were very friendly, helpful and professional.

Aaliyah was absolutely awesome. She was patient kind and looked for every possible discount on…read morephones and coverage. We switched to att service today and we are very satisfied with the connecting and especially with Aaliyah who helped us buy new phones and transfer service.

Originally it was a very smooth experience in April where I was able to confirm with the store they…read morehad the device and they were quick to take down all of my information and confirm my pricing but it all went downhill from there. For the next 3 months, I'd have to fight with AT&T Customer Service regarding my bill being incorrect (charged $32/month over what I was initially quoted) and them constantly pushing it off by saying they fixed the issue (but it turns out they were only manually adjusting the bill each time without a permanent or correct fix). It was not until this month where the AT&T Customer Service finally confirmed for me that they had initially misquoted me the price and promised a promotion that was on my quote but not eligible to my address and their initial solution was to open a case for me to follow up on and draw out until August when I would be incorrectly billed again. At the end, she was able to help me apply another courtesy credit and also cancel my service, but will not be returning to this location and would not trust any of the numbers they give you as the store, billing and sales department seems to operate differently, separately and can only point fingers at each other.

Contacted Payam 1st thru phone. Asked for a quote to replace…read morean iPhone XR screen. Payam gave mee a quote over the phone & after I disconnected the call. He texted me a photo of his kiosk along where he is located and the quote info. Really nice guy and as promised, It took 10 mins to replace the screen. Highly recommend getting your phone screen replaced here. Will definitely be back for future repairs. Great customer service. His pricing is really great because I did call around to get quotes from other local repair shops and his was way way less. Located in Brea Downtown. Across the streets from Cha Cha Cantina & Bruxie. Almost in front of Edward's theaters.

My rating has upgraded to zero! The man maybe owner didn't give his name, he called from an unknown…read morenumber. The charges were reversed from the credit card company. The credit card company gave him an opportunity to dispute however they said they did not get a response therefore charges were reversed. He threaten to file a police report, I told him go ahead. I said you failed to repair the phone correctly and did not communicate until now because the charges got reversed. I do not recommend this establishment whatsoever!!!

Changed Ipad screen there 4 months ago, paid $170, it stopped working again, brought it back - guy…read morewanted same price again this time, didn't even bother to offer any kind of refund or discount for the half ass job he did last time, so I guess should pay $170 now and most likely another $170 in 3 months?! Excellent business model, lol

Bad service. Waste of time and was reluctant to give a refund after products did not work. I have…read morenever left a 1 star review in my life and this will be the first.

Fantastic- WOW! I dropped my phone- Verizon couldn't do anything- Drove over to irepair- It was…read moreSunday and Lucy happened to be inside doing inventory. Lucy was gracious enough to open the door for us. Was able to repair my phone in 30 minutes! Fabulous service- Highly recommend.

Extremely poor communication and a complete waste of my time. (2 weeks for nothing)…read more I dropped off my water-damaged iPhone on a Monday. The employee at the front told me they would perform a free diagnostic, that it would take about one hour, and that they would call me with the results. Nobody called. I called the following day and spoke with another employee, whose name I believe was Xue. She told me the phone was a total loss and would cost more to repair than to replace. I asked whether they could at least recover my photos and files because they were not backed up to iCloud. She said yes, quoted me $150-$200, and told me it would take two to three days. Since this was Tuesday, I expected it to be completed by Friday. Again, nobody called. I called on Saturday, and the same guy who took my phone answered and told me the technician still needed to inspect the damage and that it would take another two to three days. This made no sense because I had already been told the phone had been diagnosed and that my data recovery would be completed by Friday. After receiving no updates the following week, I went to the store on Thursday to get my phone back and stop wasting my time. The guy then told me they were still performing diagnostics and that my phone's motherboard had been sent to their headquarters. He said I could take the phone without the motherboard if I did not want to wait. How was I supposed to recover my files without the motherboard when recovering my data was the entire reason I left the phone with them? I told him I wanted my phone returned complete and in the same condition in which I had given it to them. He promised it would be ready the following day before 3:00 p.m. I returned on Friday and finally picked it up. In the end, they kept my phone for two weeks, recovered none of my data, repeatedly failed to call me, and missed every deadline they gave me. Save yourself the frustration and take your device to another repair shop. This was a complete waste of two weeks.

Jeff is great at what he does. Great service, really approachable, and friendly. I came in for a…read morescreen replacement on my Samsung phone and the service was excellent and quick.

I can give special thanks to Jeff for making things happen at such a short notice…read more This is a update on what I said prior. GIVE THIS MAN A CHANCE.... I now voucher to his work and what he says he will do. Thanks for fixing my phone at my place after hours.