Was in Pacsun's downstairs and one of the arms of my glasses randomly fell off. Had to get it repaired before I went home or I was gonna get a beating. Derek came to the rescue and fixed it with no cost. Thank you Derek!!! read more

Sunglass Hut - Sunglasses Near Me - Brea, California

Very poor customer service practices and very shady business practices. Purchased my glasses from Sunglass Hut in South Coast and went to this store after my new Meta Ray Bans stopped working after 2 weeks, because Brea is closer. First, the representative said you need to do it through Meta and file a warranty. I informed them that the Meta website stated I have to go to the original retailer I purchased from (which was sunglass hut). When I told them that, they then changed the story and said I need to replace them or file a warranty at the Sunglass Hut I purchased from because all the Sunglass huts are different (which sounded really weird). Went to South Coast to return and they said no problem they can exchange, but they didn't have stock at the moment. Brea or Orange has stock though. They helped me call the Orange store, and I helped me reserve a pair. They said any Sunglass hut can do an exchange, but they have gotten many customer complaints about the Brea store. When I went to the Orange store, they also said the same thing about this particular Brea store and that they often have to process returns from Brea customers. It appears as if because of the commission system, stores make more or less depending on sales or returns. Overall the worst experience at this Brea branch which caused me to drive all over Orange County just to get this done when they could've handled it themselves, instead of blatantly lying about their "return policy." There's no such thing. If they say they can't return or exchange for you they are not telling the truth. Management needs to improve and update themselves on their own policies instead of trying to push Sunglass hut customers away. Awful customer experience here. read more

I called at 2pm to check if they had a certain pair of ray bans in stock Was told by an employee they did and she asked ME if I would like them to put the shades aside I told her yes please and I'd be there at 4-430 I arrived at 425 to be told they were sold to someone else after I drove 45 min from my house to the store. Horrible customer service read more

They never answer there phone !!! I have been calling for 2 weeks and they never answer although when I go in person they have 1 employee inside doing absolutely nothing . Terrible customer service. I regret buying from here read more

Thank you Frankie for saving my day with Maui Jim sunglasses!! Great information on sunglasses. Bought the Maui Jim sport polarized sunglasses great product as usual. Friendly great detail on product . Can't go wrong on Maui Jim's!! Thanks again !!:) read more

Worst service ever. Save your time and your money visit Nordstrom and buy sunglasses there! In the same mall and they have excellent customer service!! read more

Some of the worst customer service I have ever received in my entire life. I cannot believe how unprofessional the staff was, including the manager, Terri. read more

The employee on the second level store with glasses, dark and curly hair, who worked around 1:30-2:30pm on January 19th was very hostile with my situation. He did little to hear about my receipt issue. He did not present solutions and was incredibly dismissive. I ended up getting help from another store, and when I went back to the store to educate him about solutions that he could propose to future customers, he was very disrespectful, confrontational, and hostile. I suppose he let his pride get in the way of providing adequate customer service. I suggest this store train its employees with handling solutions rather than simply turning away customers. read more

Insanely offensive service from Sebrina emp #774260 today. I came in with new, unworn, Ray Bans (a valentines gift from my GF) that were very crooked from the manufacturer. I had my original receipt and original box and only wanted to exchange them for the exact same pair. Sebrina accused me of wearing them. Accused me of lying about wearing them. Told me it was obvious I had. And said because they were 'wider' they were unsellable. Sadly this is exactly how they were sold to my GF so that means they pushed unsellable glasses to her to give as a gift to me. They never sat on my head more than 20 seconds and to be repeatedly accused of being a liar instead of being helped with a baseline level of dignity is why I will now use Sunglass Hut as an example of failure in business and service in any conversation I have with business peers. Stay away from Sunglass hut brea mall. Stay away from Sebrina. Spend your money on glasses at Nordstrom. They will treat you with respect and value your dollar. read more

Sunglass Hut - Never shop here - Sunglasses Near Me - Brea, California

Sunglass hut at brea made it super easy for my TIFFANY shades exchange. I recently purchased these exact same shades on sale for $348, regular price $438. Four of the stones fell off for no reason. I contacted sunglass hut to see if I can get the stones replaced and due to the manufacture defect that I learned about they replaced them. It was super great because I here i was super sad. Btw! The staff is super helpful and attentive! Grazie ! read more

Sunglass Hut - Tiffany & Co. shades - Sunglasses Near Me - Brea, California

This review is specifically for the Sunglass Hut downstairs where the lovely Terri works. We knew we wanted a pair of Ray-Bans but weren't sure which style. She was readily available for assistance and was very knowledgeable about the aesthetics and quality of the products. Thank you again for everything! read more

Sunglass Hut - Justin's non-polarized Ray-Bans - Sunglasses Near Me - Brea, California

I had came in for some new sunglasses and saw some raybans I been looking for on the shelving. I had told Sabrina (i think that's her name) that id want these and she says ok and starts cleaning them and getting them ready. I'm a bit confused because they're displays and ask why she's getting that specific pair for me to sell. And she says that's the last pair and either wqy they sell display pairs as new.. Um yea no thanks. Like everyone else I think, I want a brand new pair if I'm paying full price. Pretty weird situation so make sure you're getting brand new glasses if you shop here read more

Went in to get a pair of sunglasses and they refuse to give me a new pair glasses and insisted that it is common practice to sell the ones on the shelves, first. I called 2 other locations after visiting this one, read more

I went in to Sunglasses Hut because my Ray Bans broke and needed a screw replaced. Leslie's customer service deserves more than 5 stars! I was also looking at buying a new pair and Leslie gave me helpful tips and was knowledgable about the product. I walked out with a fixed pair and a brand new pair! Thank you for your exceptional help today Leslie! read more

Literally only bought glasses because Nancy was such a gem! Due to Covid, you can try on glasses but then you put them in a tray after to be cleaned. At the beginning I was trying not to try on too many so it wouldn't be too much but Nancy was so kind and assured me it wasn't an issue. She was also so nice and patient with both my friend and I helping us find the right pair! She was pulling out different stock for us and was so knowledgeable on everything! If you go ask for Nancy! She won't disappoint on showing you a great selection of glasses read more

I am very impressed with Nancy the sales rep for awesome support and not mention a cheerful customer. Nancy is a true asset to the company. Actually, I didn't have my receipt with me. My Ray Ban glasses lenses coding came out causing vision blocking. So I contact the Ray Ban for support and they couldn't helped me because I have to provide the receipt in order to get supported. I came to Sunglass Hut to see if they can help. Nancy looked at my record since I passed certain amount of time after the purchase. Sunglass Hut system does allow to view history receipt. Nancy help with same exact brand new glasses. I got excited to get a brand new set of Ray Ban for the half price. I am very happy to see quick resolve. Keep up the great work Nancy. read more

I'm not sure how I feel about this store, I visited twice and I had online returns because it just didnt work out. The first time I had no problem, the second time, it took forever to complete the transaction!! I had my receipt, unworn, unused, completely brand new, just did not like the style. Despite that I had a receipt, credit card I paid with, they were still not able to return. It took them over 30 minutes to complete the transaction! nobody has the time to waste so they need to have the knowledge because I am sure not every customer buy items in store, there are online also. They had to call downstairs store, i believe corporate also. I dont know why all this! read more

Andrea and Anthony were outstanding today. I walked in with a bland mood at best, and walked out very happy. Andrea helped me pick out sunglasses which were a birthday gift almost went gift card until she reminded me that the gift itself shows much more thought, so I took her advice. She looked at the picture of my sons mother and suggested a pair of glasses which looked much better than the ones I thought would have been a good gift. She had a great sense for the style sense and glasses shapes that would work best and was very informative and very helpful. Anthony also stepped in to help as the store became busy. He made me aware of the specials and promotions which made me consider glasses for myself. He too was very knowledgeable and aware of matching glasses with preferences, and after asking several questions I decided to pickup a pair for myself. I'm not even that big of a sunglasses person to begin with and was incredibly happy with the suggestion. Both Andrea and Anthony both gave great customer service and truly didn't cut corners in asking questions to make a decision on sunglasses a breeze. Thanks team. read more

I am sooo happy Emily S! THANK YOU so much for everything!! I appreciate the fact you did a price match for me! Made my month!! She w ent above and beyond for me !! Thank you !! read more

Last night the manager of this store, Terry humiliated me. I bought a pair of sunglasses at Disneyland Ca Adventure and decided they weren't for me. I never wore them i kept them in their box even in the Disneyland bag, i first went upstairs to return them where the store manager initially seemed like she was going to help me. When i started looking through my wallet for my misplaced atm she picked up this pair of NEVER WORN sunglasses and started claiming they were completely scratched and she couldn't take them back, the "disneyland employee sold me bad sunglasses" mind you he took them out of brand new packaging in front of me! and she just kept doing air quotes saying "so he claims" she told me i'd have to buy a ticket back to disneyland to return them. I was baffled, there was nothing wrong with them. So i went downstairs to see if this sunglass hut could assist me. From the door this extremely unprofessional store manager started yelling, "the sunglasses from upstairs bought at disneyland?! nope nope their all scratched up we're not taking those!" I wasn't even at the counter yet, i asked her to look at them and show me a scratch and she walked away! The young sales associate next to her looked at them and rubbed them with a towel over and over holding them to the light struggling to find an issue. I was being treated like i was some sort of fraud for no reason! Why exactly did the manager from upstairs need to call down here? If she trusted the glasses were so damaged wouldn't that be evident to any employee i tried to return them to? I am disgusted by how i was treated and in complete shock. This manager even recommend i take them to downtown disney to the sunglass hut by a starbucks, you know where i could pay $35 just to park. On top of that, i thought they had to go back to the same store? isn't that what you just said? so ultimately she let me know someone else might help me but not her. It had nothing to do with the condition of the sunglasses she wouldn't even look at, clearly they were silently accusing me of something i did not do. Despicable. read more

Are you for real? I've been eyeing a pair of Michael Kors sunglasses that were priced at $99. I saw them online but it said it was only available in stores. Apparently there are three Sunglass Huts in this mall. I don't know why they just don't jumble up all into one but yes there are THREE. I first stopped by the Sunglass Hut on the second floor. I asked if they had Michael Kors sunglasses and they said they didn't have it on their store. He told me to go downstairs to the other Sunglass Hut. I was welcomed but dude didn't even know what I was talking about. He told me that Sunglass Hut doesn't carry Michael Kors and to go look at the store next door. Mind you, the name of the store next door is Michael Kors. That store is FILLED with handbags but what the heck I'm not looking for handbags! In disbelief, I had to show him the link that showed the pair of sunglasses from their official website which stated I can only find them in stores. To make matters worse, he didn't know where I could find them. He randomly told me to check out Nordstroms. Why would I go to Nordstroms? I came to Sunglass Hut for a reason. I left that store and decided to check out the Sunglass Hut in Macy's in that same mall. That would be Sunglass Hut #3. They actually had it! And it was priced at $99. So my bf bought me the pair and we were done. We probably should have stopped by Macy's first but really now? I couldn't believe the two actual standalone stores didn't even carry that and the one that was embedded into the department store actually had it available. You don't tell a customer that they don't sell a brand when their official website clearly does and specifically says it's available only in stores. I mean come on now. read more

A smart consumer will either shop online or wait for the sale. A person like me with an F the sale attitude, doesn't have the patience sometimes to use energy and resources to shop around. So, I was looking around around for a pair of sunglasses (click here to find out why we use the word pair, http://www.word-detective.com/2008/02/pair-of-pants-etc/) and this store was the first out of the food court. When you hit any mall, forget everything else. The first thought has to be the food court. Got it? The young girl working there seemed like a gal working straight out of high school but DID point me in the right direction for polarized lenses. I asked her for a $25 discount for a mailing that I got but didn't bring with me and she gave me some BS answer as to why she couldn't give me a lower rate. Still, I wanted these pair of Persols and wasn't going to drive to Downtown LA near the Toy District to buy them for cheaper. Cha-ching = SOLD. Seriously, for me, it's really hard to find a pair of good sunglasses. Koreans have fat heads. C'mon my people. Most of us have some huge noggins and things like hats or glasses doesn't always fit. We need to super size. My overall thought, expensive but they have a good selection. They even have a smaller store downstairs if you happen the miss the one on top. Overall, they run 2,000 retail outlets in 20 countries while boasting $765 million in revenue for 2011. Damn, that's a lot of glasses. read more

Sunglass Hut - Sunglasses Near Me - Brea, California

I came in looking for sunglasses and I was the ONLY person in there, yet neither of the two sales associates greeted me nor asked if I needed any help. They just stared at me and the gentleman working there sort of followed me around as a I browsed. However, he nor the other associate said a single word to me. Such an uncomfortable experience! read more

Big shout-out to Monica (I'm 99% sure that is the correct name) at the downstairs Sunglass Hut location! Following orders from my optometrist, I needed to find suitable sunglasses to better protect my eyes due to recent issues I've been having. Monica was super patient with my indecisiveness and helped me find the PERFECT match within my preferable style and price range. Excellent customer service! read more

Terrible place to go to. Bought my Oakley sunglasses, used it once, didnt like it because the lenses are grey, not Black Iridium that I wanted. Came back to return 3 days after sunglasses were purchased (Sunglass Hut offers 90 days return hassle free). The 18 year old male associate helped me do the return. However, he needed to check if there are any scratches to the sunglasses. He checked it for a good 10 minutes rubbing the lenses and checking a couple times. -_- He then asked me if I like to exchange it, or just return it. They didnt have any Black Iridiums, so I wanted to return. Some buyers came up to the register, and he asked me to step aside so that they can help those people first. I thought I was in line and been waiting first....but being the nice guy I am, I stepped aside. Anywho, within th 6 minutes of them making the transaction, the young male associate is in the back continuously rubbing the lenses and checking for scratches. When the other customers finished making their purchase, the young male associate finally came back to say that I cannot return the glasses due to a small scratch on the lenses. -_- The guy been rubbing the lenses for at least 15 minutes constantly, I wouldnt be surprised if it have any scratches. NOOB! Anyway, I complained and he called over his manager and of course, she stated that its my fault. I explained that he have been rubbing the glasses and also I only had it for 3 days. I also told her I wanted Black Iridiums. She told me that Black Iridiums only come in Polarized lenses (Stating shes been with the company for 6 years and knows what shes talking about), which is a straight out LIE, or she does not know what shes talking about. A simple Oakley.com search will show you that Black Iridiums and Polarized Black Iridiums are different. I didnt want to argue so I just ignored. Anyway, they finally gave me the refund, but also gave me an unwelcoming vibe. Never coming back to Sunglass Hut, especially the Brea Mall one. read more

awesome customer service got my custom rayban sunglasses asap and they were perfect! thank you!!!! now waiting for the second pair to come in read more

From Guccis to Chanels, Sunglass Hut has a great selection to choose from! I bought my last half dozen pairs of sunglasses here, and it's hard to complain about their return policy. If for any reason the sunglasses get scratched in the first three months you own them, they'll give you a brand new pair! How good is that? The last two times I came here, I was waited on by the same very helpful and patient employee (I forgot his name) - next time I'll remember to thank him! read more

These days, you can shop for your sunglasses everywhere. But I like the Sunglass Hut located downstairs at Brea Mall next to Michael Kors because of their selection and service by the manager. He was so patient with me. The first time, I left without making a purchase. When I returned again and told him what I was looking for, he helped me until I found the one that looked good on me. I ended up getting 2 pairs. Check this place out before making your next sunglasses purchase. Unfortunately, I forgot the manager's name. read more

Young staff but they were super friendly and helpful in my quest to find the perfect shades. Lots of inventory and not too crowded. They usually have a model of just about everything, and if they don't have the color you're looking for they can easily order it and send it to your doorstep. I think the biggest downside of this establishment and most others in the mall is young staff who don't have a lot of experience and knowledge about store policies, but if you understand that and work around it you'll be just fine. read more

Just left the mall rn and I wanna say THANK YOU SO MUCH to Nancy and andrea for replacing my Versace glasses so quickly and easily. Luckily I had my receipt and returned them within the year so. Sure that made it easy for them too. If you're looking to buy glasses invest in them at Sunglass hut. Always great and fast customer service read more

Terri the manager was so helpful. She fixed my glasses. And showed me a new style that just came in. I will always shop at Sunglass Hut Brea. read more

Matt and Jesus are great! I came in with my brand new pair of sunglasses that I had bought two weeks prior with a broken glass (totally my fault) and they tried to fix it and when they couldn't they have me a brand new pair for free! Great service keep it up guys! read more

This review is for the location downstairs inside Brea mall. I had an awesome customer service experience with Alan who went over the top in assisting me with exchanging a pair or Ray Bans I wasn't completely satisfied with. My thoughts were to at first return them and buy something else another day. However he took the time to ask me what was wrong or why I was returning them and addressed my issues. He then showed me several options that I could select and was very patient with me trying them all. In the end I ended up getting another pair that I really like. Thanks to Alan who went above and beyond, not just to give me a great experience but to also retain a sale rather then to accept a return. I hope that I can work with Alan again in the near future for my next eye wear purchase. read more

Sunglass Hut - Sunglasses Near Me - Brea, California

This review is for the Sunglass Hut location on the second level of Brea Mall. I have never been so insulted or surprised, as I was today by this stores manager JAMIE. Today, May 9th 2018 around 1730, my boyfriend and I were browsing this Sunglass Hut as he has been looking for some Persol's to buy. After not finding anything we left the store and slowly walked past neighboring stores. We got as far as Oakley's, when I heard a woman walking fast behind us asking if we "liked the Persol's and Gucci glasses we were trying on?" I responded, yes...? She then said "well good, you can give them back!" Looking at both my boyfriend and I, she again said, "YOU STOLE THEM. Give them back now." My bf and I are in shock at this point at how aggressively she was acting. This woman turned out to be JAMIE (the upper stores manager who refused to give us her last name). We both denied stealing anything and my boyfriend held open the one shopping bag he had while I held open my purse (first of all we shouldn't even have to do that.) and after seeing that we clearly did not steal anything she turned around and attempted just to walk back to the store without an apology or anything. Not that easy lady, we followed her back to the store and demanded her regional managers number, my bf used to work at a Sunglass Hut in high school and is still familiar with the regional manager who is receiving an email about this event as I type this review. Also, we NEVER got an apology. A few tips for JAMIE: 1. Do not chase people who may have stolen outside your store. Not only could you be wrong (just like today), but speaking as a concerned nurse, you could be seriously injured by someone. 2. DO NOT ACCUSE anyone of stealing unless you saw it with your own eyes. You could have simply approached us (if you really wanted to follow people) and state you're missing a pair of sunglasses and ask to check our bags (like a professional would?); had you done that we both would have understood. 3. Check your attitude, soccer mom. As a manager you are an extension and the face of your company, and today you let your company and store down and I seriously hope that you are reprimanded for your behavior today. So please my brother and sister shoppers, for us, DO NOT SHOP AT THIS LOCATION! (But do feel free to make all your returns here, as any return items bought at another location will mess with their numbers.) Thank you and happy shopping! read more

Came here to pick up glasses I had ordered online. My first interaction was awful at the location downstairs as the older blonde woman looked for any excuse not to help me- before I could even ask a question about how my sunglasses fit she said they couldn't do any exchanges or adjustments in store - even though the shipping receipt clearly says to go to a sunglass hut for any questions or concerns! I was so glad to come across Roben downstairs and Matt upstairs who were great and provided the kind of service you would expect from sunglass hut. I would avoid the downstairs location in the future just to never have to deal with that particular woman who was condescending, rude, and made me reconsider ever buying from sunglass hut again. read more

This review is for the store downstairs customer service. Today around 11:30am after my yoga class (I was wearing yoga pants and a long sweater) went to buy a pair of glasses. The male at the store welcomed me, but when I was looking for the glasses that I wanted, he did not stop looking at me and being right next to me, like if I was going to steel. I asked him if it was ok I could try them on, he said not a problem, but he is still right next to me and making me feel very uncomfortable. Wherever I walked, he walked with me. Was he acting like that because I am Latina and wearing my yoga clothes? I felt very discriminated! (I have never had this feeling before) he does not know my salary and how much I was willing to spend! Never going to this store ever again! read more

I liked this location because they were actually clean, multiple mirrors (most locations have very few), and the selection was the right ones of every brand. No wondering walked out of the store with some Oakley Holbrooks read more

The customer service was average. The employee was friendly and very helpful. There is a large selection but not a lot of stock, the pair I picked out I had to buy the display pair which had a small nick in the lens. But the employee told me that I couple buy that pair and when they get a new pair in he will call me and I can come swap them out. Would have been 5 stars but the music was too loud and I felt like I had to shout just to have a conversation. read more

Katie at the Brea Mall was super nice and helpful! She was patient and very informative on the different options of RayBans. I finally found the perfect pair! Thank you Katie! read more

This review is for the Sunglass Hut downstairs. The manager and associate were both very helpful and made me feel comfortable and welcome. I definitely recommend purchasing from this store. Excellent customer service and friendly people. I had a great experience here. read more