I can't recommend Visual Effects Optometry enough! From the moment you walk in, the experience is…read moretop-notch. The staff (Diana, Daisy and Michael) are consistently wonderful- they're always professional, welcoming, and efficient, which makes the check-in process a breeze. Overall this place is fantastic- you can tell the entire team truly cares about their patients. As for Dr. Nguyen she is simply amazing. She takes the time to be thorough, answers every questions, and provides expert care with a personal touch. We've been going to them for 7 years now and we couldn't be happier.

I had an urgent situation where I needed to get a prescription for pickup. I was told it would be…read moreemailed to me, so I waited--but never received anything. When I called back to check on the delay, I was told their scanner was broken. Given the urgency, I would have expected a proactive call to let me know so I could make other arrangements. What's frustrating is that after the delay, they suddenly were able to email the prescription anyway. The lack of communication and nonchalant attitude throughout the process felt unprofessional and unreliable. Because of this experience, I'll be taking my business elsewhere.

The staff is really nice and Dr. Jhonn Larchibal is great with kids the place is really nice and…read morethe air conditioner works great

Horrible experience. 0/10 would not recommend. My review is solely for Dr. Lisa Matsui who showed…read moreunprofessional behavior during my daughter's eye test appointment. The office assistant escorted us to get the eye images and screening questions done. When asked about current medications, I replied that we only administer Advil or Motrin for fevers and pain, and she didn't ask any follow-up questions. Instead, she led us back to the exam room to wait for the doctor. As soon as we entered the room, my daughter dropped her belongings and dove into playing with her slime. The doctor walked in just as my daughter was reaching for tissues to wipe off excess hand sanitizer. The doctor's expression was puzzling - I couldn't tell if it was her natural demeanor or a look of distaste. "Oh, I heard your daughter is sick," she said, and I confirmed, "Yes, she was, last week". Given her medical expertise and credentials I expected more in-depth questioning. Instead, it seemed like she relied on assumptions rather than gathering thorough information about my daughter's medical history. It was surprising that she didn't take the opportunity to ask more questions and gather useful insights before or during our visit. She just looked at my daughter and told her "yeah, you look miserable" I was taken aback when the doctor said those exact words to my 12-year-old daughter. Her choice of words was not only unprofessional but also potentially damaging to a young and impressionable mind. It made me wonder how healthcare professionals in this office speak about patients when they're not within earshot. So I questioned her "what?? miserable? how can you tell her that. You have poor choice of words". And she said "well she doesn't look very well" and tried to rephrase it in other ways and started giving me the definition of miserable. I was appalled when the doctor offered to see my daughter another day. Why would I subject my child to a healthcare "professional" who lacks empathy and basic diagnostic skills? The doctor's failure to ask fundamental questions about allergies, medical history, and symptoms was staggering. Instead, she made assumptions based on a single observation - my daughter grabbing tissues. Her incompetence was alarming, and I wouldn't trust her to provide adequate care for my daughter or anyone in my family. Now I wonder, if other people knew, would they trust her to treat and diagnose their vision? Witnessing a healthcare professional in a white coat behave so unprofessionally was extremely upsetting. What's worse, instead of apologizing directly to my daughter for her hurtful comment, the doctor downplayed the situation by offering a casual invitation to return another time. Her lack of accountability and empathy was appalling, and ignoring my daughter's feelings only added to the harm. A simple acknowledgment and apology would have gone a long way in resolving the issue. Instead, her indifference compelled me to share our distressing experience, serving as a cautionary tale about the importance of empathy in healthcare. After declining her services, I walked out of the office. As I was walking to my car, I realized I needed to return for a doctor's note for my daughter's school. When I went back, it was clear that the doctor was gossiping with the front desk staff about our encounter. 5-7 people huddled in the front desk, like Jesus! you couldn't wait until I left the parking lot at least? The unprofessionalism was staggering - but not surprising; instead of reflecting on her behavior, she was sharing our personal business with others. So much for privacy rights.

.The review on here, the store location, the receptionist who answered the call and handled all the…read morepaperworks, it tells 1 story. This is an underrated optometry. From the moment i called to make an appointment to picking up my glasses 2 weeks lately, everything is easy and fast. It took Dr Van maybe 5 mins to figure out the correct prescription for me. I never spent more than 10 mins at their store and i walked away with a pair of glasses that is perfect for me 2 weeks later.

Friendly & helpful staff. Great eye doctor. But too high prices on frames & few to no low price…read moreoptions for insurance coverage.

I had such a great experience at Target Optometry thanks to Erica. She was incredibly helpful,…read morefriendly, and made us feel comfortable the entire time. We never felt rushed, and she took the time to answer all of our questions thoroughly. It's been a long time since I've received this level of customer service--she truly went above and beyond. Target is very lucky to have someone like Erica on their team. Thank you so much, Erica!

8'months ago I spent over $500 on a pair of glasses. I take care of them no scratches but the lens…read moregot blurred because of defective coating for subscription. I tried to take to the store but they told me they can't help. Even thought it's a defective lens because I did not get the warranty. I should not have a warranty issue if the lens are defective. I need help on this resolution. No one will help me. They told me they can not help even though the lens are blurry and defective. They said the sun might have damaged them. But they are sun glasses. I paid extra $200 for that. Plus the email to target will not work.

First time at Aloha Optometry and it was such a great experience. The office staff was amazing,…read moresuper friendly and helpful. Dr. Randy is patient, thorough, and really takes his time. He was great with my 7-year-old, which made the visit so easy. I had struggled for over a year to find contacts that were actually comfortable and just wore glasses instead. He worked with me over several weeks and finally got me into contacts I can wear every day. You can tell they genuinely care. Highly recommend.

This is my first time coming to the office, and I can immediately tell I'm going to be a patient…read morehere as long as I reside in Placentia or near it. I had such a great experience here. I was immediately welcomed in by the sweetest girls working the front. I was seen by Dr. Randy, who give me so much insight on what I can do resolve my eye discomforts and with my vision. He gave such a thorough explanation of what he saw within my test results, which I really appreciate as someone with minor knowledge on anatomy of the eyes. I was then passed on to the lovely girls up front to pick out my glasses and they were so helpful! The girl helping me noticed I was very conflicted with so many wonderful choices in eyewear, she brought out the whole office team, including Dr. Jennie to help me decide! Such a great moment and really gave me a feel of how much they care for the customers and treat you like family. I will always recommend this place to family and friends! Such amazing service!

Absolutely recommend! I brought it my daughter within an hour of calling to make an appointment. I…read morewas very impressed with the optometrist who take every second analyzing and was determined to properly assist my daughters eye needs. The staff were also very patient and great service. I will return for my eye exam and am so happy to have found a trusted optometrist.

My daughter's only glasses broke and she was down to her last pair of contacts and the girl is…read moreBLIND!! Our old ophthalmologist couldn't help us at all, so we checked out this new place. They couldn't do anything for immediate glasses replacement either but they fit her in immediately for a full exam so she could buy new contacts to get through till glasses could be ordered and delivered in about 2 weeks. EVERYONE was so helpful, great customer service from beginning with Lisa getting us in, eye tests with Veronica, full eye exam with Dr. Mike and getting her all wrapped up with ordering new glasses and contacts with Noemi. The whole team was friendly and accommodating. We will definitely be back! (In fact I have my first eye appointment in 20 years the day after tomorrow because I was so impressed!

I've been a patient for over 10 years, but today's interaction seriously made me reconsider…read morecontinuing care at this office. The office manager was openly rude, dismissive, and shockingly uninformed. When my usual contact lens brand (Acuvue Moist) was unavailable, I was given a different brand (BioTrue). I asked a very basic question: what is the difference between these two lenses? Her only response, repeated multiple times, was "the price." That answer isn't just incorrect, it's illogical. A significant price difference exists because there are differences in materials, moisture retention, comfort, and wear. When pressed, she said she "doesn't wear contacts" and therefore couldn't explain, an odd excuse for someone managing an optometry office. You do not need to personally use a product to understand or explain it. By that logic, no medical professional could explain medications they don't personally take. She made no effort to look up the information, ask another staff member below her, or provide any meaningful help. Instead, she was condescending and dismissive throughout the entire interaction. The trial lenses were uncomfortable, immediately dried my eyes, and caused blurry vision confirming that there are, in fact, differences she refused to acknowledge. Even after I told her how they immediately felt, she just would repeat the same phrase of "I don't wear contacts so I wouldn't know" and smile condescendingly. Aly has consistently been the only professional, knowledgeable, and helpful employee I've worked with over the years, and my decision about whether to continue care here will depend entirely on whether future visits can be handled through her without further interaction like this. Poor office leadership and an unwillingness to assist patients reflect badly on the entire practice. If your eyes dry out or blur with a given brand, that's a legitimate, physiological response, not something that can be dismissed as "just price." Professional staff should be able to explain these differences or check with another colleague rather than giving a non-answer.

Dr Stern and Aly and Nick are amazing we have been going to them for years, they are top notch and…read morewe completely trust them for our vision care needs.

I came to OC Eyecare to get a second opinion on my contact prescription from another optometrist…read more Dr. Chen listened to my concerns and had me in a new prescription that actually works! I can read my watch and didn't need my phone to read the menu when I went out to lunch. I feel like a brand new person. Jose was also super helpful in getting my appointment set up since I was an out of network patient. Very pleasant experience, money well spent!

Currently sitting in the waiting area right now as I'm typing this out. I made an appointment on…read moreMonday 8:30am, came in and the guy at the front desk said he sees nothing. Then he immediately asked me if I made the appointment online and if I received a confirmation, and I said I saw it's confirmed on the screen. And he asked if we got an email? I mean, ...as if the customer is the one to blame ? Then he said there is a 9:15 about another hour wait, and said, you can just hang out here and wait. Wait a second ! I took the time from my work, drive out there to get my annual, and now your system made a mistake and I had to pay for it with my time and the lack of hours I missed working and making money! Are you serious ? ??? The doctor is fine, I mean, expected, but the way they handle these situations are terrible. The guy at the front desk on 3/9 Monday morning, literally said " I just work here, if you want to complain, you can wait until my manager gets here in like 40 mins or come back another day" Like other customer complains, my time is precious and not being able to see patients when appointments are confirmed online should be taken seriously. If we need to bring confirmation email or proof, as long as it's notified, we are happy to do so. But when it's not the patients fault, they need to make up for our time.

Went here last min. The place is very nice and professional I do highly recommend . Staff is amazingread more

My wife and I have been going to EyeCare Vision Optometry for several years, and it has…read moreconsistently been a five‑star experience. Dr. Huang is incredibly knowledgeable and wonderfully patient, always taking the time to explain everything clearly and answer every question so we never feel rushed during our visits. Ellen also delivers excellent customer service every time, always warm, attentive and accommodating, which makes every appointment smooth and comfortable. We are happy we found them to take care of our vision needs.

Went in for an adjustment I brought some glasses in because the sides were short/curved and Danny…read morehelped me out beautifully and welcoming adjusted the sides to make em straight so they reach my ears and sit flushed and flat. and nose area he adjusted the nose pinch so it can sit better in my face to make it fit perfect all around ! Shout out to Danny ! 5 starts ! Great customer service and satisfaction DANNY

Cathy was so nice with fixing my girl's glasses, thank you Cathy~…read moreCome check out Cathy, she did a really good job She was: Friendly Nice Helpful For sure recommended.