Dr. Kaku and the staff at Fullerton Vision Center have been taking care of my eyes and glasses for 10 plus years. The office is well run, everyone is cheerful, efficient, smiling, and helpful. I truly feel like a valued patient. My annual exam feels more like a social call than a doctor's appointment. Local small business, independent doctor, and great customer service. read more

I've been going to Fullerton vision center for almost 2 decades I think and they only get better and better and the adorable Office girls seem to only get younger and younger, and the doctor is fabulous. The staff is fabulous and they take great care of my eyes, my vision, and they have great glasses. You gotta check them out. read more

Fullerton Vision Center - Optometrists Near Me - Fullerton, California

The staff here are so kind and helpful! They made everything easy and answered all my questions. They took the time to help me find the most comfortable contacts for my needs. Overall, a great experience! read more

Wow, I had such a surprisingly good experience here. The office staff are so kind, efficient, and helpful and the doctor was friendly, clear, knowledgeable, and straightforward. I am so impressed by them read more

Excellent optometry clinic with personable staff and excellent doctor! I didn't have an appointment but thought I'd take a shot anyway. Walked, met the doctor and received service immediately! Even ordered new frames! read more

Yesterday was my second annual visit with Dr. Kaku and both visits have been so welcoming! He makes you feel so comfortable and is very knowledgeable (about my dry eyes). The ladies in the front & the one who did my eye tests (I'm bummed I can't remember her name) were kind & a joy to talk to. Will deff be coming back next year & recommend this place for anyone looking for a new Dr. read more

Fullerton Vision Center - fitting of these super cute glasses - Optometrists Near Me - Fullerton, California

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If I could give FVC more than 5 stars I would! The front desk ladies are super sweet and caring, they went above and beyond to keep my 3 year old happy throughout her visit for her first eye exam. The doctor was nice, friendly and provided details of everything throughout the entire process. I will definitely be returning to FVC. read more

I called to setup an appointment, which the customer service was great, they went above and beyond to try and find the best day and time. The only disappointment is that I don't recall being informed of the $25 charge if not cancelled within 24hrs. They did send me a text message, but it was a couple of hours before reaching 24hrs. What would of happened if I have no way of communicating on time to cancel?? Luckily I was able to cancel the appointment in time. (I hope) I wouldn't want a bill send to me for $25. So if you plan to setup an appointment, and need to cancel at the last minute, be aware of the charge. read more

Fullerton Vision Center - Text message of the appointment reminder. - Optometrists Near Me - Fullerton, California

I am 24 years old and have been going here since I was 13. I will never go anywhere else! The staff always treat me like family and go above and beyond to make appointments a pleasant experience. I trust Dr. Kaku exponentially with my eyes too. He is extremely smart and also has a great bedside manner. Overall I would recommend fullerton vision center to everyone from an acquaintance to my closest friend. read more

My first visit and intereaction with Dr Kaku and the staff was great. The customer service was outstanding. The staff were very friendly, very accommodating and very patient to my son and myself. They have excellent customer service and went above and beyond my expectation. Thank you to the wonderful staff and Dr Kaku who treated us so well. It is an absolutely clean facility, all wore mask and made sure they maintained a clean and safe environment. Thank you again for an outstanding job and all your kindess as well. read more

Absolutely rude customer service. We totally regret coming here. We are looking for other places to take our kids to. They would not see us for our kid to follow up on a month later check in because my wife had a common cold. When we got there they did not even know why we were there. They did nit even reschedule us. Avoid avoid avoid. read more

I've been coming to this facility since I was three years old I am now 25. I've never missed a yearly visit, unfortunately the last couple of years my experience hasn't been pleasant with the ladies at the front desk. Dr. Kaku is so warm and welcoming which is why I continue to come despite the uneasy feeling I get. My experience today was the last straw for me. I opted to not get glasses this year and had to listen to the ladies make rude remarks about me and my family while waiting to be seen. Not only was it humiliating for me it also makes Dr. Kaku look bad. read more

I was looking for a new place because my last one was over priced. I originally chose to come here because it's close to home, but I will be a returning costumer because it's reasonably priced and everyone who works here is great. I felt well taken care of by everyone who helped me. Everyone took their time explaining things and going over my options. I also appreciated the steps put in place to make sure everything is sanitized. Thank you, team! read more

I picked out a frame that I thought I liked, but when I wore them for a day, they hugged my eyes like goggles. When I went to get a refund, they told me that only the frame can be refunded--not the lenses, which cost me about 500 bucks. So $500 down the drain. They never told me the refund policy at the time of purchase. read more

I have always gone to Costco's optics department for eye exams, and contacts / glasses because I figured they would be cheaper. Their prices are a little high and Costco doesn't accept my insurance so everything is out of pocket. An issue I had with them is that they were on such a time crunch to see so many clients that there was little time to ask questions and little focus on you as the patient. It was all very rushed, the whole process. I decided to try Fullerton Vision because they were in my network and I had a goal to save some money. From my visit, I was able to save some money (yay) ; and interestingly enough, I found another goal fulfilled that I hadn't set as an expectation prior to my appointment: customer service. I'd describe the overall environment at Fullerton Vision Center as VERY positive, friendly, and warm. Staff were all exceptionally kind, down-to-earth, and helpful- able to go the extra mile in giving advice. The Dr was very knowledgeable and laid back (a nice person to talk to), he was able to give me recommendations on vitamins for eye health and contact solution, among other recommendations that I will be taking! Due to Covid restrictions, I was the only patient in the entire office, which only amplified the dedication this staff has for their patients. Looking back at Costco, I plan on switching fully to Fullerton Vision Center due to their remarkable personable and knowledgeable staff, and also because they have more advanced equipment than Costco! This may have been my first visit in this office, but it will not be my last! read more

My future father in law was in town for my upcoming wedding this weekend and his lenses popped out of his frames. I called and explained the situation - the lady was very friendly and said to come by to take a look. We were greeted by two friendly staff members and one took in the glasses for repair. She was quick, professional, and did a great job. Thank you so much for the help, we truly appreciate it! read more

I went to get a jaeger and color test per my works requirement. We have a form that the doctor must fill out. Made it clear to the doctor I only wanted the jaeger and color test but they did a whole eye exam saying they had to. Then they charged me an extra 40 dollars for the signature on the form... what. I have never had this with any other vision center. Normally I go in read the jaeger paragraph do the colorblind chart they sign the paper and I pay my 20 dollar co pay an out the door. They didn't really have great personal skills either. But wow. Will not be returning here, that is for certain. read more

Dr. Kaku and his staff are amazing They have the latest high tech equipment. Very clean and safe. Dr. Kaku explained all the test results clearly. Very efficient staff. Felt like a family read more

So this is a mixed bag of a review. The Dr., he is GREAT. Nice guy and really has a great demeanor. Seems VERY knowledgeable and I like him a LOT. Ok, the office staff, not so much. After getting my prescription I went to look for some frames. I found one I liked a lot. It didn't have the price on it and so while the lady was looking it up, I asked for the model number. I found it all over the internet for $60. I have Vision Insurance that covers up to $125.00 for the frame and then some more for the lenses. Lady then tells me, "that will be $130 cost to you". I asked if that was before or after the insurance benefit. She told me that was AFTER and would be my cost. This is before we started talking about lenses and coatings and transitions and all that good stuff. So I showed her the exact frame for sale on 10 different sites for the $60 price and asked her if she wanted to rethink the price. Ice daggers was the look I got. And not just from her but the other two ladies working the front. I even offered to let them bill the entire amount of my benefit for the frames if they wanted to but I just didn't want to be out of pocket on $60 frames when I have insurance that covers up to $125. NOPE. Not only that, but they acted like I was the biggest asshole for even bringing up the price. I finally had enough and said: "hey, why you treating me like I'm the asshole here when you're the one charging 300% over full retail on frames?" More glaring ice daggers. Fine, whatever. I said just give me my prescription and I'll be on my way. I went online and ordered my new glasses with all the lens treatments and every upgrade and even got a MORE expensive and nicer frame. My total cost, $130 WITH UPGRADED LENSES and transitions. My cost through the office would have topped $400. My wife has been taking my children there for years and I always had bad feelings about the total price we always seemed to be paying for glasses. Well, NEVER AGAIN. Dr. Kaku, you are a great guy and an absolute profession in every sense. You deserve better and your front office staff is brining you down. You really need to have a talk with them. Even if your policy is going to remain charging people with insurance a 300% premium on lenses, there is a nice way to go about handling the occasional person who is not in the mood to get ripped off. This wasn't it. read more

My first time there everyone was friendly and professional. Dr. Kaku supper cool and I enjoy my visit. I highly recommend them for your vision care. read more

I love that they were all being Covid19 safe. Wearing mask and glove and face shields. Everyone there was very nice. There was no wait. Dr Jeff Katu was detailed and took his time with me. Answering all of my questions and was very thorough. I would recommend them to anyone looking for an eye exam and glasses. read more

I hadn't been to the optometrist in a while and decided to finally go in to get a replacement pair of glasses (I'd lost too many pairs to count)! I hadn't heard anything about the office prior to my visit but my experience was nothing short of amazing. I'd had bad experiences with insurance in the past so I was nervous going into my appointment. However, the staff was very friendly & accommodating, and were more than happy to clarify any concerns I had. Dr. Kaku was also very personable and thorough, taking the time to answer any questions that I had. Left a happy customer with a new prescription and a much needed pair of glasses! read more

This is my regular optometrist. Dr. Kaka is nice, personable, and professional. The staff are very helpful and capable. I recently had a lens fall out of my glasses after the frame had gotten bent. They fixed the frame and provided a new lense, plus a new glasses case, cleaning clothes and cleanser at no charge. I was quite impressed by their prompt and efficient service. read more

i have been going here with my family for years. first time i have done a review. i love this place!!!!! cant say enough. doctor is great and very thorough. but the lady's in the office are AMAZING!!! they are so nice and do such a great job getting everything ready for the doctor it just all goes so smooth. and the prices are great I'm always amazed with the great price i get on all the high-end brands. thank you sooo much Fullerton vision center. see you all in 12 months. god bless. greg read more

Had a great experience! Staff were friendly, helpful, and listened well. Everyone explained what they were doing and why. I felt confident I was well cared for. Thank you, Dr Kaku and staff! read more

Went again after four months for some blue light glasses. I'm taking online classes that require me to sit in front of my computer for 10-12hrs a day, and its a lot on my eyes. I went in and they again found me really cool and affordable glasses that go with my prescription. They are very patient and very clean during this pandemic. Also, they are all so friendly, I feel so special every time I go. I definitely recommend to anyone who needs glasses. Thank you all again for helping me. read more

Dr. Kaku and his staff are very friendly. I felt very comfortable in his office. Everything was smooth and I didn't feel like I was pressured to buy anything I didn't need. From the beginning of my visit to the end, the whole process was rather great! I would highly recommend Fullerton Vision Center! Five stars! read more

I reviewed other reviews before making my appointment and was not disappointed. They were able to get me in within 3 days which was great and very flexible. Their staff was very friendly and I only waited about 5 minutes before pre-check, then about ten or so for the doctor. The doctor was very friendly and explained the whole process. He noticed I had a freckle on my eye that no one has noticed before so I was very impressed! I had the opportunity to look at glasses but felt no pressure, although I was not asked if I needed help. But I was not pressured. They gave me a copy of my prescription and I was set! Def recommend! read more

Dr. Kaku and his staff are awesome. Great service and very professional. I have been going to Dr. Kaku for over 5 years now and I highly recommend him read more

This is a late review, but just wanted to appreciate this place. They got me in the cutest thinnest custom lenses available for my high RX of -18. Anyone who knows glasses knows that's not an easy thing to achieve! Will be going by again soon for my new prescription lenses and frames. read more

Dr. Kaku has been our family eye doctor for several years now, and we are extremely happy with him and the entire office staff. My five star review remains the same: Fullerton Vision Center-Dr. Kaku-office staff are top notch! Making an appointment is easy, and they are very accommodating to your scheduling needs. The office staff is very knowledgable and helpful from addressing insurance questions to helping you select the right pair of glasses. They are also very friendly and patient. Dr. Kaku is thorough, takes time to explain your exam and changing vision needs... Overall Fantastic!!! The only other thing I would add is I don't feel pressured into purchasing glasses, especially when prescription has only slightly changed. Great choice for family eye care! read more

Dr. K is such an amazing optometrist! He caught the fact that I have Keratoconus and explain everything to me in a great detail and walked me through how to work with my insurance to get help. He has amazing bedside manners and never makes you feel rushed, even though it was past there time to close he still made sure to help and answer all question you might have. The office staff is also very nice and welcoming. The office is very clean and is constantly being wiped down and disinfected. Thanks again! read more

SUPER SWEET staff! I made a great choice coming here! The doctor was very nice and informative; he answered all my questions so kindly. The entire staff made everything so easy and quick. Definitely making this center my regular vision center! read more

I have been going to this optometrist for 2 years and never had a problem. Dr. Kaku is friendly and makes everything easy to understand. The staff is super helpful as well! It's always a breeze to make appointments and do reminder calls (which is super helpful). Recently I was driving to an appointment in Fullerton when my glasses broke. I drove directly to the Fullerton Vision Center and they fixed my glasses in less than 10 minutes. I was not even late to my appointment! Overall, excellent staff, great doctor and outstanding service! read more

I have been coming to Fullerton Vision Center for the last 5 years. The service is unbeatable and the team really cares about their customers. Michelle has been amazing as she was quick to answer all my questions and helped me find the perfect contact lenses and glasses. Dr. Kaku is also amazing. He has been extremely patient and kind and his prescriptions are always 100% accurate. When I was in Ireland over the summer I had to call him on his cell phone as one of my eyes had swollen up and I could not see from it. He was quick to help me even though I was literally half way across the world. Star, another associate, is also incredible and is always so happy to help everyone. If you are looking to find a great eye care center, look no further- it won't get better than this. read more

ok, so I walked in with my good friend Rose... and took the eye exam and picked out glasses.. All with in.. 20 minutes, The staff, not only were they, Happy to meet me, helped me with a "BIG SMILE" , reassured me about the delivery on my glasses, and Thanks me for coming in... and can't wait to se me again.... Over all.. THE ROCKED IT BIG TIME"! Thanks so much for all of your WONDERFUL STAFF & DR. I would highly recommend them to everyone...***** stars in my book! read more

My friends and family have been going to Fullerton Vision Center for years and I had heard great things about them. When I needed new glasses I was fortunate to come in while they were running a special on two pairs. Dr. Kaku gave me the most comprehensive eye exam I have ever had and made some helpful recommendations. The staff really hooked me up on my glasses price-wise. I compared their prices and nobody had a better deal. Their selection of frames is excellent with variety to suit any taste. Happily for Moms, their lobby has a nice video game consol for the kids. I highly recommend this place! read more

Amazing quality of service. This was my first visit it definitely left a lasting impression. The staff were extremely helpful and answered all my questions wether it be pricing or discussing insurance coverage. Dr. Jeffery Kaku is very professional and took his time to make sure my prescription was accurate, I never felt rushed. Definitely 5 star service. read more

I've been coming here for over six years now. During my first appointment, I thought I had double vision; but it turned out that there are TWINS working in the office. All of the staff are great and Dr. Kaku is a wonderful genuinely nice physician. Fortunately, my vision is excellent and I haven't needed glasses (yet.) read more

MAY 3, 2011 DR. KAKU AND THE STAFF ARE OUTSTANDING! I have very high standards for the care I receive. I have 17 years experience as a critical care R.N THE EXAM TOOK LESS TIME AND PROVIDED ME, FINALLY, WITH THE CORRECT PRESCRIPTION!! LEFT EYE: +350 -.075 RIGHT EYE: +150 -.075 PREVIOUS INCORRECT PRESCRIPTION @ LENSCRAFTERS IMPERIAL HWY BREA, CA: LEFT LENSCRAFTERS--- GOT IT WRONG STEER CLEAR IMPERIAL HWY BREA, CA. I REPEATEDLY ASKED, "IS THERE ANYTHING ELSE THAT CAN BE DONE TO HELP ME SEE MORE CLEARLY? THEY SUGGESTED A SPECIFIC TYPE OF GLASSES AND GOT THAT WRONG TOO. read more