Thank YOU Manuel for helping me adjust my metas. He was very helpful, even though he didn't have the tools for my meta, he adjusted my glasses that they don't fall of my face. I appreciate your service! read more

The shop was great and they had everything I needed. The staff was also exceptionally friendly. Great job guys.

The store manager, Emmanuel (#589583), acted in a manner I found rude, unprofessional, and inconsistent with store policy. I do not believe he should continue in his current role. Due to the nature of my case, I am unable to provide further details here. My law firm is working directly with Sunglasses Hut regarding this matter. If others have had similar experiences, please share your comments. I have also reported this incident to the Better Business Bureau. read more

Sandra was very cool and dedicated. She gave me a lot of options for other brands and offered a variety of selections. I will be back at this store to get my next pair of Bans. Thank you Sandra! read more

Sunglass Hut - Mega Clubmasters - Sunglasses Near Me - Orange, California

Yesterday I went to go return my glass they were to heavy over time on my face . I had only bought my glasses a week ago and took them out the box 2 times . I went to return them and was treating horribly by the staff at 3pm June 11th. A lady with bright red hair had very nasty attitude towards me and my mother she was inspecting the glasses for 9 mins with her long fake nails she came to the manger whispering. The manger came me and my mom saying she would not be able to do a refund . I asked why not she said my glasses were scratched . I told her no that is a lie I have never scratched them and I told her to show me she could not prove there was a scratch on the "lens" but I did notice there was a scratching on the side of my glasses that I never seen before . And in the front of my glasses on the frame . I told the manager that I did not in fact scratch them it was possibly the lady with red hair who was cleaning them for over 9 mins . That's when the lady with red hair got very angry and started yelling with her manager. There was also a man working and he yelled at my mother saying "take your medication " . I don't understand why I was treated so poorly wanting to do a return before my 30 days I have buyers remorse . I spent well over $400 . They were heavy on my face . I can't believe I was treated like trash when I'm a paying customer my mother is a paying customer. I had my child with me to see all of there yelling and being violent towards me in front of customers. I need all 3 of the workers who were at sunglasshut to be removed from there jobs . Who yells at an old lady and in front of her grandchildren and daughter ? . I'm very disappointed and disgusted how they acted and I can tell they have been acting like this before they were not afraid of saying foul language and laughing in are faces . My mother told them "you guys just don't want to return them because it wouldn't be your guys quota for the day . And the manger refused service for me . -Manger named Mercedes -Girl with bright Red hair and McDonald's eyebrows -Frumpy Boy Don't come to this location the lady with bright red hair will scratch your glasses !!!!!! Beware . They have no respect at all towards there customers and I hope everyone knows and sees and they all get fired ! read more

Sunglass Hut - No scratches - Sunglasses Near Me - Orange, California

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The staff were also incredibly helpful and knowledgeable. They took the time to ask about my needs and preferences, and then recommended a few different styles that they thought would be a good fit for me. They were patient and didn't rush me, even though I took a while to make a decision. I finally decided to go with the Ray Ban Clubmasters for my Catalina trip, was also worth getting the accident prevention. Once I had picked out a pair, the staff helped me with the fitting and adjustments, to make sure that the sunglasses were comfortable and secure. I really appreciated the attention to detail and the focus on customer satisfaction. read more

I came in browsing because I love shades duh. And this old lady employee asks where I'm from. Usually I know im about to get judged for being from Santa Ana literally where the outlets are located. "Are you local or visiting" I'm local. I say. The lady goes "yea local. I thought so" lol girl f u. Love Santa Ana but if it was visiting from out of town why would I choose the block of all places girl bye read more

No selection at all ... nothing was in stock not even a real sunglasses hut. Its a shame they cant figure that out

Came in today because I couldn't find my sunglasses before leaving on a long trip and my husband said he'd buy me a new pair **because Murphy's law get a new pair and the old ones will turn up**. Anyway, when we got there everyone was very friendly and ready to help. Even got a few compliments on my T-Shirt. Just wanted to say thank you so much everyone who works at this location. Special thanks to Makena for her amazing customer service today and helping me find the best sunglasses for me! Will definitely be back to work with you again in the future! I'd give you 10 stars if I could! read more

I went in the store this Saturday and there were three employees.. 2 women and one man. The two women were chatting away about personal stuff. After a while one of them, Irene, asked me if I needed any help. She wasn't much help and was talking to her coworker about her own personal stuff most of the time. I decided on a pair of sunglasses myself and went to the counter to pay. The man was very polite and professional but said Irene would ring me up. I'm guessing so she could get her unearned commission. I was standing there while she continued to yap away completely ignoring me. Completely unprofessional, zero knowledge and extremely rude! Her male coworker was embarrassed because she was behaving so badly! read more

Went to this location because my Ray-bans needed to be repaired. Shoutout to Erick for his great customer service, he fixed and cleaned my glasses. He was very patient, and knowledgeable great job I've been to other locations and not everyone knows how to fix sunglasses. Erick knew exactly what he was doing. read more

Waleed and Sergio rock.I visited on a whim after doing a bunch of health tests at UCI. Call it retail therapy. They were super helpful and patient while I looked at sunglasses. I have a weakness for high end shades. Some people love shoes, red bottoms, other like Purses ( Chanel, Gucci, YSL), my kryptonite are High end designer Sun glasses , aka cool Shades. Don't judge me. Taking full advantage of buy one get one 50% off, I ended up with a few pairs of The following brands Versace , Prada, and Gucci. Worth every penny , different styles depending on my mood. Waleed was able to fit my glasses to my face frame right on the spot. Just like that, I bought my glasses and have been loving my styles. This location has great service, variety of high end selection at great prices. I'm good for sun glasses for a while but should I find myself in need to purchase more , I'm coming here. Outdoor mall, not so confined and plenty of parking. This location is ideal for me. Will come back. read more

We came last Saturday to see if we can find a pair of sunglasses for my brother in law. The 2 ladies working there were soooo nice, great customer service. They had good deals through the store. Unfortunately, he couldn't find a style he liked but we will definitely check back due to the customer service read more

Sunglass Hut - Sunglasses Near Me - Orange, California

Ali, one of the reps there made my experience great. I didn't buy anything and she helped me repair my glasses. She was extremely welcoming, acknowledged me and well informed. It's hard to come by people who provide customer service the way she did. I'll be back to shop with her! read more

On 4/25 I bought a pair of raybans at the downtown Disney store & two days later the hinge popped off so on 4/27 I went to the location at the block it said online they open at 10 I got there at 10:20 to find the door locked with a sign that says will be back in 10 mins after waiting a guy finally came out & from the beginning he just said he couldn't do anything for me & if i bought them at downtown Disney I should go back there to get them fixed since that is where I bought them. Very poor customer service!!! read more

My partner and I visited this location not too long ago and our sales associate, Amber, was incredibly helpful! She was super kind and patient, and even helped us score a great BOGO deal. We really appreciated her answering all of our questions and letting us know we could return if we needed our sunglasses adjusted at all! Thank you Amber! read more

I brought in my wire-framed Ray Bans that my friend sat on. My friend attempted to bend it back, but it was still funky and wonky. I stepped in to the store to see if it could be professionally fixed, and Emanuel perfected it in what seemed like 5 min. He knew what he was doing and was so cool about it, even though I felt bad because he fixed it at no charge:) I appreciated the comfortable customer service, thanks again Emanuel! read more

He said his name was Eric I think he made me and my group uncomfortable he would not leave us alone to look around he kept asking personal questions we left and bought some shades at another location read more

We purchased three sunglasses from this location and it was an great experience. Sherwin was very helpful and composed in the midst of an incident. We will definitely be returning for the great service and suggest peoples going there. Better than Macy's. Thanks Sherwin! read more

They have great customer service I bought some sunglasses I didn't end up liking and they were super cool about it. Couldn't do an exchange just a refund which was cool ended up getting some others I really liked. Thanks guys for your great customer service and understanding you made it easy and hassle free. read more

So I finally made it to the store, being hopeful they could fix my glasses that my bad Husband bought me a few months ago. They accidentally fell off my shirt as I bend down to tie my shoes. As they fell, a small kid had just walked by stepping on them. My heart broke. Luckily no damage to the lens but damaged to the left- side-leg. I tried fixing it. Was so disappointed. I will never put my glasses on my shirt !! Luckily, Emmanuel was able to fix them ( I was hopeful), and grateful for his help!!. He fixed them like "New"!!. I ended up buying another pair that I loved. Also thank you Alissandra whom rang me up, and very helpful. Very professional, and pleasant. Thank you read more

They are quick to sell you glasses, real nice. But when my lenses broke I took them back to get them fixed. A $200 pair of glasses would cost me $116 to repair! When I asked the manager if I could have a new receipt, since I misplaced mine, she didn't want to help me. They're good on selling glasses, but as soon as they have your money, don't expect much after that read more

This store has to have the most NON-Customer Service employees. When asked a question about a particular pair of sunglasses after doing research of the options that they carry, the "manager" came out and looked at the rack, didn't open any drawers and said that Oakley does not make them that way. After telling her yes they do and showing her from the Sunglass Hut website, she insisted they didn't make them that way and then changed her tune and said no, we just don't carry them with attitude. Have some customer service skills especially if you are the so called "manager". She could have left the rolling of the eyes in the back room and tried to make a sale. read more

Received sunglasses for Christmas then in mid January I tested positive for COVID. I have been unable to return the glasses. I just called and explained the delay in the return and he said it's too late. I suggested a store credit and he said no. So because of COVID,I didn't meet their return policy and they were unwilling to to adjust to the conditions we are living in today. I'm very disappointed and will not only not return but I'll tell friends to not go here. read more

I am super impressed with the customer service at this location!!! Sergio was extremely helpful and informative. Thank you Sergio for making my experience so pleasant!! read more

Horrible customer service. Bought these full price a couple months back and a screw fell out (I barely wear them) took it to get fixed and the man working says "we can't fix these we don't have that type of screw". Ok can you order that part? "nope, next!" Seriously. So I ask don't these have a warranty? The girl answers "yes you can exchange them for a pair half the price". Isn't the warranty for this pair though? Then she starts getting loud in front of a loud store that's "just the way it is". I mean, not only is the "warranty" a rip off (you would think it covers the pair you actually purchase) the people that work there are young, rude and loud. Will never shop there again. read more

Sunglass Hut - Sunglasses Near Me - Orange, California

The eye pieces fell off my Prada sunglasses I had purchased here. Came in tonight and Danny was so awesome. Super nice and friendly! Fixed the glasses. Tightened up the other screws and cleaned the glasses without being asked. Great service! read more

They took a month to ship me my glasses because UPS lost them and then didn't compensate me for my time. The only reason I even had to order them was because they were trying to sell me the sunglasses that were on the display. I said I'm not paying hundreds of dollars for something used especially during COVID. If I would have known this would be my experience with them I would have gone somewhere else to get Sunglasses. Nice staff, I just don't admire their service. Would not buy from here again. Limited options as well. read more

Never shopping at this location again, employee and manager treated me like crap just cause I wanted to do an exchange and then gave me an attitude merely because I told them what I believe the correct amount should be. When I told her never mind it's fine ( in a very nice tone) she gave me an attitude and basically shoved the glasses back at me. Corporate companies like this don't need employees that treat customers like crap just because they want to make an exchange or get something better suited. I work in customer service and never would I treat any customer no matter how much they are spending any less than the next one. This is totally wrong and to watch the manager just stand there and allow it to happen is very incorrect as well. read more

The guys working here 8/25 at 4:30 pm are freakin awesome. They helped me adjust two pair of my glasses and were super friendly. Give them a raise! read more

I bought my 1st pair of Oakley sunglasses at an outlet somewhere between Las Vegas and Orange County. After a week, I realized I really didn't like them as much as I thought I did so I needed a SGH close by so I could exchange them. I called around and this SGH's employee was much friendly than the one at the Main Place Mall. Another reason was the hours of operation are more convenient since they are open much later compared to the SGH in the malls. The manager helped me with the exchange and months later when I returned to purchase a case for my sunglasses I was surprised that the manager remembered me from my original visit. That's what I call service. read more

My review is for today 4/27/14 @ around 4:20pm If I could give zero stars I would. This is by far the worst customer service I have received. I have bought several pairs of sunglasses from other sunglass hut locations & have always been happy with my shopping experience. today I was shopping for a pair of sunglasses that were to be an anniversary gift from my husband. I had narrowed it done to one pair of $150 Maui Jim sunglasses, the female worker which looked to be the manager was going to put back the glasses & I Told her I was thinking of purchasing those but I was still Looking at other pairs so she left them On The counter In front of the mirror where I had them. I continued to look around & try on other glasses I heard her ask one of the male employees, "where are the glasses that SHE SAID she was going to purchase?" He didn't hear her but I did & she proceeded to repeat herself. I said they are right there still on the counter I'm still looking, and she got them & said your not taking them right & proceeded to put them Back on the display, before waiting for my response. I said I am but I'm still looking around at other styles. She said well then let's put them over here Where I CAN SEE THEM. After that I turned to my husband & said I'm not buying anything from her lets go. I can't imagine how many potential sales they have missed out on due to her lack of courtesy. I will recommend that no one shop here. I did notice that the employees were dressed very professionally I don't know if that's something new but this woman was nothing close to professional. read more

Amazing service! As soon as I walked in Sam helped me try on different glasses...He was very professional even formally dressed..I didn't know they had raised the bar in customer service like that! He found frames that fit my face! I was greatly pleased...they didn't have the color frame that I was looking for but I know they'd call and locate one for you at another store! I'd definitely go back to that specific store for Sam's excellent service! He wasn't pushy and super nice and easygoing! read more

Went in today to get a pair of sunglasses. The employee working there was extremely friendly and suggesting different sunglasses for my face size. She was very patient and kept tending to my needs. She even wanted to show the difference between lenses, therefore she took me outside to show me in the sun! Overall great experience! read more

I walk in just to buy some glasses, just pay and leave. I ask the lady in the front just standing there to help; and she says "there are five other people around". She goes to help me with some shitty attitude and just rolling her eyes. I ended up just walking out on her. Could have been the easiest sale of the day for them, but guess not. read more

For years, I have been a client of Sunglass Hut and although, I have never reviewed them here on Yelp, it would be unfair not to say something about my last experience. Alison, the store manager is the NICEST, most PATIENT and HELPFUL customer service professional I have ever encountered. I don't think I can ever buy sunglasses online or from anyone other Sunglass Hut store. For weeks, she looked for the Sunglasses I wanted and did not give up until she got them to her store. The sunglasses had been discontinued, but I liked them and I wanted them. She was able to find only 3 of the same pair and had one delivered for me. Alison really went out of her way to make sure my shopping experience was the best she could offer. THANK YOU ALISON!... and her coworker, but I forgot her name. read more

I visited this store looking to purchase my first pair of Rayban Wayfarer. The store manager Allison was so unfriendly I almost walked out and purchased them somewhere else. If I am spending couple hundred dollars on glassese from your store nice customer service should not be too much to ask for! I asked a few normal questions about the different types of styles, and asked to see the ones at the very top, which I could not reach. She got them down, after I tried them on, I decided to buy them so I said I will take these. I could not reach the top once again so I placed them back on the rayban rack. She then said I would buy those off the rack and I said I would like a new pair please from the box not the ones hundreds of people of tried on. She gave me the worse attitude and disrespectful response about why I would have to buy those. Then she gave me a new pair from the box and made a nasty remark about why I didn't put the glasses back on the top rack WHICH I COULD NOT REACH. Worse customer service I ever experienced and I should not have purchased them here at all but I needed sunglasses so bad at the time. read more