Went in yesterday to buy a refrigerator, and while shopping I received some news that had made me upset, Megan in appliances stepped in and showed me some grace. I truly, wholeheartedly appreciate that, more than she knows. Made the experience very easy, and swift. Thanks again! read more

I've been to this Best Buy several times over the years, as it's the closest one to me. How this massive store remains open is kind of surprising in today's online shopping world. This store is fairly large and there's plenty of space inside. Parking lot is large as well, and there's usually plenty of spaces available. As far as customer service, everyone I've interacted with this time and in the past has been pretty helpful and friendly. Today I came in to pick up a Christmas order I placed online. I ordered this morning and it was ready within about an hour or so. I was able to just walk inside and head over to the pick up counter. Process was smooth and easy. read more

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Thank you Best Buy is the a huge thank you to Aaron, Trevor and Andy!! The professionalism is outstanding with such great service and care. Been to this Best Buy off Imperial for years even Geek Squad is excellent service and IT knowledgeable. Can't thank you enough Best Buy Fullerton off Imperial!!:) and selection is great too with great value. I am so enjoying my HomePod by Apple great product!! read more

Worker by the name of "Apollo". Intentionally ran a credit card application, which also means ran my credit. For the first transaction, he was able to locate my Best Buy credit card account with maybe 3 steps. When it came to the second transaction, that's when he took over the pin pad and started to enter his own numbers. There were too many steps involved to locate my card this time (this was my 2nd transaction). There was major suspicion, I specifically asked him if he was opening a credit card or running my credit. He said no he wasn't doing any of that and that he was seeing if I qualify for 12 month Financing. Well 2 hours later after the transaction, I get an alert from Credit Karma that my credit was ran. I also received a letter from Best But saying that " during the processing of my application of a Best Buy Visa platinum card an existing account is already with them. Their policy does not permit opening multiple account accounts". I no longer trust this location. Not only was your Employee disrespectful by doing this. He was extremely vindictive by lying straight to my face, and telling me that " he was not opening a credit card or running my credit". When he knew that was exactly what he was doing. read more

Best Buy - Fullerton - He knew I had a BB CC bc he found it during the 1st transaction. There was no need to run a CC application for the 2nd transaction! - Electronics Near Me - Fullerton, California

Bought is super expensive (to me) computer, the manufacturer - Warranty had not expired yet and the manufacturer told me to deal with Best Buy since that's where I bought it and of course Best Buy said it's not their problem to deal with the manufacturer. Best Buy showed zero effort and solving the problem so $2000 computer is basically trash at this point. read more

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days later and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on. read more

I am writing to share a concerning experience I witnessed at your Best Buy location. I visited the store at opening with the intention of purchasing a television. While there, I observed an employee--who I believe was named Paul--interacting with a group of teenagers and younger customers in a manner that I found highly unprofessional and inappropriate. The individuals in line were calm and were simply asking basic questions regarding store policies and product availability, specifically related to Pokémon card purchases. There was zero hostility from the customers waiting patiently. However, the employee responded with hostility, using foul language and making belittling remarks. At one point, he told customers, "If you don't like it, you can F-word-ing leave," and stated that he would "run the store" as he saw fit. The tone and language used were disrespectful, especially considering there were minors present. How he and other associates were literally laughing at people waiting in line was very concerning. This interaction was disappointing to witness and ultimately influenced my decision to take my business elsewhere. I was genuinely surprised that such behavior would occur in a customer service environment. I hope this matter is taken seriously and addressed appropriately to ensure a more respectful and professional experience for all customers moving forward. Someone like this should not be working in a retail environment. read more

Best Buy - Fullerton - Electronics Near Me - Fullerton, California

This Best Buy location is located near the corner of Imperial and Harbor. I have passed by this Best Buy location countless times over the years, but never stopped by until a week ago. Usually the City of Industry location is my go-to but they did not have an item for "pick up" so Fullerton it is, and convenient since I am in the area often. Best Buy locations have changed over the years, from fully stocked shelves and items to now more sparse big box locations, mostly used as a warehouse. I still love visiting a box store because there are humans to interact with and it is easier to bring in electronics for Geek Squad, pick up an item, or return an item. Countless times throughout the decades, Best Buy has literally "saved" me, from cell phones that stopped working (ordered a phone for pick-up the next day from a location at a great deal), electronic purchases (and viewing items in-person), Geek Squad questions (for both Android and Apple phones) and laptops, and many more. This time, as a first time visit at this location, I placed an item for pick-up and it was ready the next morning. Perfect in line with my schedule the next day. I went directly to the pick-up counter, showed them my barcode, and picked up my order. I was in and out within a few minutes. We also love their return window, because one needs to try electronics before being able to decide if it works for them. After trying out the electronic for a few days, we knew it was not for us. I returned the following week and it was easy peasy to return the item. There are plenty of parking spots in front of the store. I did not walk into the store, besides the counters at the front, but it looked fully stocked from the entrance. Overall, a great experience and friendly employees. read more

Came in to buy a TV. I was not sure what I wanted. So I roamed the tv area... for 20 minutes, with associates walking by but not a I've asking is help was needed. They stood and chatted with one another and hanging out in some near by room. NO ONE HELPED ME. I left and will buy my $1000 tv elsewhere. read more

The staff here is the best I've ever met. Jordan is a great manager, I also remember Sanjay (hope I spelled his name right), Sam, gosh so many... again everyone that I have encountered there is so kind, respectful and overall great customer service. You can just tell that they have a great team and camaraderie! They have good selection, store is clean and great value! I come here for my game consoles and Pokemon cards. Although it's rare to see Pokemon cards, even the guests that I have met here also getting Pokemon cards here are kind and respectful. I highly recommend but just don't come here for Pokemon cards so I can get some... thanks! read more

Walked in for an HDMI cable, got ignored, leapfrogged, and looked at like I'd asked for a unicorn horn with a side of fries. Grabbed my $100 "gold-plated" cable anyway, only for cashier Juan to treat me like I slapped his mama and insulted his dog. Trying to shop local, but they clearly want me to just call Jeff Bezos. read more

I love the customer service here. Andrew was a big help. Love him love thid store W Andrew

Came to buy a MacBook, Joey helped me all the way and answered all my questions. Got a good deal and got the help I needed.

I went into Best Buy in two separate occasions and employee named Matthew really helped me out tried to buy a camera and the lens. He was very informative. He really listened to the type of photography I was getting into. I was able to trade in a Camera with the help of Richard. They were both very helpful during this experience. They were very patient with me and I couldn't be any happier with my final purchase. read more

Very difficult to get service. After an extensive visit to purchase a new laptop, was sold on getting the warranty for it. What they don't tell you is if you need to use the warranty they make it nearly impossible to use it. Sending my daughter away telling her to simply restart the computer. After dismissing my daughter three times I went there personally and had to insist I had a warranty to get service. It is obvios the male behind the counter simply didn't want to work. Scheduled my appointment for a later date. Very disappointed and dissatisfied with the geek squad service. read more

The staff was very friendly when we got there. It's busy around Black Friday. So it was nice to have people in a good mood when visiting. When we checked out the stock online it matched what was in store, which is always the biggest thing because you wanna be able to pick up what the app is telling you. When we got to the store, the staff was happy to help me find what I was looking for. These days aren't many in person stores you can go to to find things so always happy to pick something up same day. There was a great deal on some new pixel tree lights, couldn't pass up that price this Black Friday. Parking lot can get a little tricky to get into but otherwise great location . read more

I should've known better when I bought the washer and dryer with Best Buy's "Geek Squad Protection." But I thought, hey, peace of mind is worth a few extra bucks. Spoiler alert: it's not. When my washer broke, I called in my coverage. A technician came out, and the whole "inspection" lasted less than the time it takes to microwave popcorn. He barely crossed the threshold, looked around, and announced: "Sorry, bug infestation. Denied." Excuse me, what? I pay for monthly pest control. My home is as bug-free as a NASA lab. But apparently, Geek Squad is trained in entomology, clairvoyance, and Olympic sprinting, because this guy vanished faster than Houdini. The best part? No photos. No evidence. No attempt to actually look at the washer. Just a blanket denial with a story that could've been written by a bored intern. So here's my free advice: skip Best Buy's warranty circus. If you actually want a plan that covers your appliance, go with the manufacturer's warranty. At least they don't rely on ghost bugs to dodge their responsibilities. Best Buy's protection plan is like buying insurance from the Tooth Fairy looks magical, but when you need it, it disappears. read more

All Best Buy's never let you speak to anyone at store for inventory check you have to drive far just to get told they don't have it. They were trying to sell an open box tv in " good" condition. With no box no remote. No power cord lol. At this point just an insult. Drove 2 hours round trip to be told to come back the next day for a price change. Trash service. Trash selection. Best Buy really outsources phone calls over seas read more

Worst customer service i've experienced at a Best Buy. I wanted to purchase a monitor and could not get any assistance in 15 minutes. It's Black Saturday so they are obviously working but no one is able to help me find an item in inventory as the website says in stock. I will not be returning, instead i ordered the item from amazon with 2 day delivery. Not sure how long Best Buy can last as a brick and mortar retailer. read more

This was unexpected in a great way. I bought a range from the Culver City Best Buy store a week ago, the salesperson was great (initially) but his business card with two phone numbers are useless, right to voicemail. I called the CC store and waited for 30 mins, still nothing so drove to the Fullerton store while waiting. There was Ms. Maria, she was so helpful and pleasant and added installation for me (that's why I was calling CC), rescheduled delivery for me, etc. She didn't care it was a CC store sale, she gave me good advice too. (I dont buy ranges all the time!) Honestly, I wasn't expecting to resolve anything but she did, above and beyond. Great customer service. Thank you again Maria. read more

Well, just found out you have only 13 days to exchange something. Now I'm left with a $150 broken mouse. Purchased it June 28, 2025. Oh they will let me exchange it if I purchase their $50 membership. What a way to rob your customers. What happen to the traditional 30 day. Or one time exchange, something. Purchased it with my Best Buy card. What a shame. Looks like a gotcha service is happening with Best Buy. Absolute shame. read more

All the staff are friendly. When I asked a question I didn't know, they found a staff member who knew the answer and helped me a lot. I would like to visit again. read more

Best Buy - Fullerton - Electronics Near Me - Fullerton, California

Horrible customer service, they want you out in a rush. I was asking this kid questions and he didn't want to answer them or seemed bothered. I clearly asked him if my PSN remote controller would be saved on my purchase history and lo and behold it wasn't. Not buying here again! read more

This is a review for Best Buy in general and not a specific store. Their reward program is the absolute worst as you will lose your rewards if you don't go in and change into points, but to add insult to injury, when I called six months ago and had them reinstated, the customer service rep told me she had turned them into points and they would not expire. What she actually did was reissue a certificate that expired so now I am out $500. Shame on Best Buy and I will be canceling my credit card immediately. read more

Went in to see why I was having difficulty with a phone case not fitting and received immediate attention and service from Aaron. The young man was very professional, courteous and knowledgeable. We need more genuine people like him. read more

They give you a window of 12 hours until the day before. So you finally have information to plan around the new 4 hour window they give. Then the day of the installation an hour before the window shuts they call and want to come at 7pm instead of by 3 pm. Then the girl on the phone acts like she's doing you the favor by coming at all. Or she wants to reschedule to another day to start the chaos all over again. No thank I'll take a refund and hire someone serious read more

I paid $9.99 for same-day delivery. After the item failed to be delivered, I tried calling the Fullerton store. They NEVER pick up the phone. Go ahead and try it. If you wait ten minutes, you will be transferred to the foreign call center. Like I said, go ahead and try it. Neither the foreign call center nor the online chat people could tell me anything other than "your order is being prepared" and will be delivered today. The web page, on the other hand, says it's NOT available for same-day delivery, and they'll get around to shipping the order in a day or two. Out of frustration and an urgent need to get this item, I ordered from Amazon. The new problem is Best Buy will not let me cancel the order. They won't deliver the item as promised, and they won't let me cancel the order. I will NEVER order from Best Buy again. What a nightmare! read more

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-10000000000 horrible horrible. Bought a fridge harbor and imperial Best Buy. Everything noted and driver refuse to do haul away because he doesn't have the right equipment. He told me to call and schedule. I ask to speak to the supervisor and he refuse to provide .do not use jb haunt the worst . read more

Best Buy sold our school's club a defective Square reader and refused a return because we tried to return it on day 18 after our purchase. Apparently they refuse refunds after 15 days. Don't bother with them, they steal money from children. We will stick to Amazon. I usually don't purchase from Best Buy but when I do I have no issues from the one in Cerritos. I have only ever had problems with the one in Fullerton. The worker who denied me the return was super unprofessional and then had the audacity to sell me an annual membership so I can get longer returns time. So they can accept returns longer than 15 days but you have to pay. This is an absolute scam. read more

In all fairness, I've purchased multiple TVs, computers and even a treadmill from this location and never had an issue, however I feel that the level of service and competency may have recently changed and I don't want anyone else to experience what I did because it was unnecessary. I was looking for an inexpensive Samsung TV and decided on the CU7000. It was a great price, had great reviews and it was in stock. I purchased it online, then drove over to pick it up once it was ready like normal. However, when the guy brings the tv out, I noticed the box was already opened and resealed with tape. I asked the guy why it was open as he's shoving it into my mini van and his response was "We had to open it to inspect it but it's never been owned." I say ok and drive away but the more I think about his very precise words, the more it bothered me. So it was a demo or display model? Maybe another customer requested to see one out of the box and they didn't have it on display? Maybe it had been owned and he's lying because it sure looked like the same tape on the box that they use for returns. Minutes later, I bring the tv back to exchange it for an unopened model. After all, they essentially sold me an "open box" unit and if I was going to take it, there would normally be a cost savings which they did not provide. When I bring the tv back into the store and explain what happened, the staff had a very weird vibe. I would explain it as nervous and defensive. Almost as if they knew why this was done but didn't want to say? The girl who greets me sends me to a cashier to process the return but this girl seems upset that she had to process the exchange. She's visibly shaken by the request to exchange the tv and needs assistance from another rep? Maybe she was just new but she rarely spoke directly to me and didn't smile at all as if I was bothering her. She explained to the rep who came to assist that I was exchanging the tv because it was already open and he responded directly to me that "It was NEW!" Seems he had some sort of knowledge about the situation but didn't offer it to me if he Indeed did know why I was sold an open tv at full price. They set the tv down and I watched as they took everything out of the box and visually inspected it...again. They often spoke around me and rarely to me. After they were satisfied that all the two pieces were there, I finally got my new tv and left after a duration of about 2 hours out of my day. Not sure why they felt entitled to give that open tv to me but they need to understand no one is going to accept their word that it was new nor should they have to. If the warranty comes into play down the road the they ask if you bought it new or used how do I know it wasn't already flagged in their system as being used? There was no reason for me to accept the risk without a discount but they never offered it. If you purchase items from this location please be wary of any items that they felt they need to open before giving to you! read more

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The exceptional assistance I received at Best Buy from Angel was remarkable. Angel's service significantly enhanced my experience at the store. Angel helped me pick the perfect parts that fit my pc to maximize the performance. Angel gave me the best prices to get a lot of bang for my buck. read more

I needed a cable my microphone. It was micro USB to and it was very difficult to find. When I asked Andrew about the cable, he showed me two potential locations for cable that is very difficult to find. And I found it in the game section not in the microphone section. Andrew is so professional patient and creative. I am so glad I ran into him today. It is my opinion that Andrew should be the next storm . read more

Best Buy - Fullerton - Micro USB to USB cable - Electronics Near Me - Fullerton, California

I just bought an Apple Watch S9 and the two employees who helped me were really kind and helpful. However, I think they gave me the wrong style watch (the one with the sports band, velcro one). I came back to exchange it and what seems to be a supervisor or someone told me that's the only style the newest watches come with. He literally lied to my face!! I know this because the employees that were helping me told me there are different styles to choose from. That kind of service is horrible, how could you lie to your customers?! I'm only knocking off 2 stars because the first two employees knew how to do their job read more

Best Buy - Fullerton - They advertise they have the other bands on their website! How can he just lie like that. Horrible worker - Electronics Near Me - Fullerton, California

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The one thing I absolutely abhor about getting old these days, is the disdain that I receive from Geek Squad staff when I come over for assistance for my devices - and mind you, I've been a member of their "Total Rewards" program for nearly 10 years. That's the reality one comes to expect when older customers come in contact with Gen Z (and younger) individuals. The latter are dismissive and condescending of older customers. The reception I received from THAT male employee with a shock of dyed red(?) hair on 9/27 when I was late by a mere 8 minutes for my scheduled 2 pm appointment was no different. "Well, since you're late, you're considered a walk-in and have to wait", man-with-the-dyed-hair said imperiously. No welcome. No courtesy whatsoever. The day was saved though by the staff who helped me, Josephine! She was patient, courteous, and actually taught me a few tips on how to make my laptop run smoother! This review is a big shout-out to Josephine who is a wonderful service ambassador for the Geek Squad/Best Buy, as well as to the man-with-the-dyed-hair, who will grow old too, one day. read more

Do NOT shop here. Unethical repair and sales representatives. Hours spent trying to cancel an order and remove card charges. Customer Service reps are outsourced and not helpful. Took hours and numerous phone calls, and still not resolved. read more

Awful customer service. Bought a keyboard and tried to return it 16 days later only to find out the return policy is 15 days. I asked the manager for an exception and she took a hardline "no it's a strict policy" approach. This is why Amazon is winning. read more

Came here to look for refrigerators. The customer service was fine, but it felt a little too much of a sales approach and the sales person stuck to us the entire time we were looking. Makes me wonder if they're on commission. Anyway, ended up purchasing a refrigerator that cost over $2k. They try to sell you on additional warranties and club memberships etc.. The charge to haul away or move the current fridge to a different location in the house was $29. We set up a delivery date for the soonest they had, which was about a week later between 7-1pm. Before we left the store, they changed the delivery window to 2-6pm. I received an email the day prior that confirmed they would be coming the next day. They gave instructions to clean the area, make a pathway (which means moving furniture to clear a pathway), and of course to clear the items out of the current fridge they will be hauling away. The fridge was for my mom so I gave her instructions on what she needed to do. The day of delivery- (which NEVER happened). My 81 year old mom had to clear a pathway to the kitchen and remove EVERYTHING out of the fridge as she waited ALL DAY long for delivery people that NEVER came. She called me at 5:50pm asking me what to do as her food had thawed, things were on their way to spoiling, and nobody called. I told her to just wait, as the 4 hour window had not been reached and they may be running late. In the meantime from my office, I tried calling Best Buy and was on hold from an automated system for 90 minutes before I had to hang up. I also tried calling the Fullerton store but they said they weren't accepting phone calls! WTF?? 9pm came and my mom ended up having to put everything back into the fridge and rearrange furniture and prepare my sick dad for bed!! Soo infuriating that NOBODY even called and there was NO CONSIDERATION as to what people have to go through to prepare for a delivery of a fridge. Simple phone call or email to tell us of any changes. And THAT could not even be done! To make matters worse, I received two emails later that night 9:45pm and 1130pm telling me I needed to schedule an appointment for my delivery! A happy go Frikin lucky sounding email that says my order requires an appt! Well what happened to the one that was scheduled for that day!!!?? At least an apology or explanation could have been given! I will NEVER purchase anything from Best Buy again. read more

Best Buy - Fullerton - What happened to the scheduled appointment I had for earlier today!?? - Electronics Near Me - Fullerton, California

They no longer service iPhones and you have to make an appointment with the Geek Squad in their Orange store.

Went to the wi-fi/networking area and looked for help but could not find anyone. Asked the front of someone could assist me and was told someone would be over. While I went back and waited I watched several employees talking and high-fiving...10 minutes later STILL NO ASSISTANCE!!! As I walked out the store I told the gentleman at the desk, who was talking with his buddy, that nobody showed up. He said "oh...I'm sorry" and immediately went back to talking. Another customer overheard and we both immediately began laughing. As it turns out he waited a while for assistance as well. read more

DONT BUY IT. GEEK SQUAD PROTECTION RIP OFF! My refrigerator needs to be repaired, and they are not doing it. I paid for a 5-year warranty. They had been to my house seven times already to repair it, and they failed. The ice maker leaks water, freezes the ice, and stops making ice, and makes a mess inside the refrigerator. The Geek Squad and customer service are saying that the icemaker is an accessory, and they will not replace refrigerator but replace parts. They have already replaced parts three times and have the same problem. The last tech Paul, who was rude, replaced parts two weeks ago but left me without ice, water only. I was told by customer service three times that the supervisor will call me, and they have not. Their policy states ice makers are not covered, but it does not say refrigerator ice makers, it looks like they are standalone ice makers. But my icemaker leaks water and floods my refrigerator. Nobody wants to help me. The last tech that was here last week is going to order new parts for ice makers. I am still waiting for a call back. I need my water and ice to work properly for medical reasons and they do not care. They told me that the ice maker was not an essential part of refrigerator, and they will just come out every month to replace parts that do not work until my warranty expires in Feb 2026. I am not happy, and I must buy ice for a sick loved one that needs ice every day. The sales rep told me when I bought the warranty that if they cannot repair the refrigerator after three times, they would replace it. He did not say if icemakers and water filter that is built in are broken more than three times, they will not replace it. I would have bought my refrigerator somewhere else. The worst customer service I have ever had with any company. ******More Details below******* I bought this refrigerator below: Samsung - 26.5 cu. ft. 3-Door French Door Smart Refrigerator with Family Hub - Black Stainless Steel Purchased: February 27, 2021 at FULLERTON CA Geek Squad Protection Plan Plan ID: XXXXXX0 End date: February 26, 2026 Terms and Conditions 5.4 Benefit authorization. The following services do not qualify as a repair for purposes of determining the No-Lemon Benefit: ADH Coverage repairs and replacements; parts and service covered under the manufacturer's warranty or by a manufacturer's recall; preventative maintenance; cleanings; troubleshooting and diagnosis; any technical support services in relation to computer software-related issues; virus and/or spyware damage/removal; a valid no-fault-found determination; customer education; accessory repairs/replacements (e.g., ice makers, chargers, disposable batteries). read more