Why I'm the hell if the owner of this store is an illuminati he doesn't talk. To the people involved in your investigation honestly I don't know exactly what you looking for but if you don't contact me I can't help you. That out there there's a mother fucker coward. That is framing my entire family I know but until you contact me then the son of a mazon Matthew Hughes killed a guy read more

My boyfriend was very curious about the Meta glasses and wanted to try them on. They are only available at select Best Buy's with a limited availability. He made an appointment online for this location since we were going to go to the movies in Orange anyway. They have a large parking lot at the front of parking was not an issue. Once we walked in an employee pointed out where the bed took glasses were at and we proceeded there. Angel was at the Meta stand and helped him getting checked in. She was really helpful and knowledgeable about the product and walked him through every step on how to use them and what he would see. She was also very helpful when it comes to the sizing of the glasses and warning us that you would not be able to return or exchange for size. My boyfriend absolutely love the experience and although they are very expensive, he still walked out with them. He has had them for about three months now and he still uses them every so often on our weekends he hasn't had any issues with them. read more

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What a great and easy experience. We game to purchase a laptop for my friend's birthday. We were greeted by Frank and told him what we were looking for. He got the item and Carlos took over with the payment portion. Apple Care was suggested and was purchased additionally. No pressure was felt at all, just helpfulness. We were in and out within 20 minutes with exactly what we wanted for the right price with quality customer service. read more

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Came here looking for power cords for my Sony TV and also universal remote. Ben, one of the supervisors here was extremely helpful in showing me around and identifying the right type of power cord and universal remote for my Sony TV. His service was top-notch and made this experience great. Next time if I were to buy a TV, I will come here. Hats off to management for having him as a supervisor! read more

Stopped by this week for a purchase for my mom. Very good customer service. Got approached twice to see if we needed help. Floor is organized well to where you can find brands and sections easily. Parking was easy and somewhat empty for a weekday evening. Pricing I feel is a little higher than competitors. Will likely come back when I need something I can only find here. read more

0 STAR !!!! This is the worse customer service I've ever had the girl with a big glass in front maybe her name is ARElLE give us an attitude we were treated poorly I will never shop at this location ever again, read more

WORST CUSTOMER SERVICE!! BUYERS BEWARE!! I bought 2 TV here on Saturday and my installer found a crack screen on one of them on Sunday when he was going to set it up. I tried to exchange it today but was told by a guy at this Best Buy that they have a 24 hrs policy and the TV had passed that window of return. He gave me a phone number to Best Buy corporate and said to call them to see if they can do something about it. I called corporate and the guy on the phone told me he has never heard of the 24 hrs policy and that I have 15 days to return or exchange the TV. He advised for me to take the TV back to this Best Buy and talk to the manager. Turned out the jerk that helped us earlier was the manager and his name is NATHAN!! This POS once again said he cannot fix the issue and that I'm pretty much stuck with the broken TV that I did not cause. His reasoning: the box is not damaged. What kind of reasoning is that? Don't you think that if I see a damaged box I would have ask one of you guys to open and check the TV on the first place? Like do you want me to damage the box so that I can return it? Makes no sense NATHAN! I even gave him the case # to the conversation that I had with corporate side....and this POS lied and said that the guy I spoke with told me the same thing with the 24 hrs policy. I was so pissed at this point so I called Best Buy corporate back to see what's going on. The guy on the line confirmed HE LIED, the note did not said that!! And this should have been an easy fix on his end. But at this point I was already raging....so they told me they're going to fix the issue on their end and send me another TV to my work so I don't have to deal with the POS! This whole experience makes me not wanting to buy anything from Best Buy moving forward. NATHAN I think you need to take a refresher course on customer service. Your power tripping attitude is not going to gain you customers! read more

I was very surprised that the store is very clean, well organized and the store lighting is very good. The staff are super nice. They walk around and ask if you need help without pushing you to try or to buy anything. The store has a good selection of everything: from TV, appliance, toys, camera, phone, bikes, etc. They have competitive prices compared to Target, Costco, and Amazon. We shopped for TV and phone and they have the same price with other vendors. You can try many different TVs and phones before making your decision. We went with the Samsung - 50" class qn9of Neo QLED :) read more

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Keep having issues when returning merchandise to this store. I am a plus member so I can take advantage of the 60 return policy. With that said I am not a habitual returner and don't abuse the policy. Richard denied a return on a MacBook claiming there was a scratch on the screen. There wasn't. It was a smudge from the monitor cleaner. I said let me wipe it off then but then he said he was not accepting the return even if there was no scratch. Over the years I've spent thousands of dollars at Best Buy. Beginning to think 100% now at Amazon. read more

The women that checked me out at the cell phone center took great care of me. I didn't have to wait in line and she was kind. Great selection of audio equipment to fit any budget. read more

Best Buy - The price dropped to $99 now. - Electronics Near Me - Orange, California

If I could give a zero I would give a zero. Horrible service, no customer service, when set up appliances gave us wrong ones. Disappointed is an understatement. read more

I've had a Best Buy membership for many many years. I am now canceling it, and I would like to let everyone know how crappy their store manager is. I literally came in three times to return an item was given the wrong information, not given a barcode to return it with FedEx spent over $60 in gas to try to return this thing now I'm out of luck and out of money. I called the corporate office the 888 number all I got were some random call center. You cannot get a hold of anybody at the corporation so Yesenia think is her name she is a horrible manager and needs to be replaced. I have canceled my membership. I will no longer shop there. I will no longer recommend Best Buy's. You guys are crooks and you don't support your items or the wholesale market place that are ripping off customers!! I wouldn't go to that Best Buy's in Orange the Customer Service there is shitty and the manager Yesenia horrible needs to be fired. Finally took 10 calls and 5 times requesting a manger I got one. Great guy! Let you know when you want to file a complaint against the store the manager the store manager has to take the complaint. She handed me an 888 number and said good luck. She thought I was a rich and in titled person I'm poor and I needed that money back and I didn't need to spend all that gas money either but why would she care. read more

I am visiting the area and my phone started acting up. They didn't have the phone I wanted, but offered to order it for me. I said I needed it HERE. Ordered and paid for the phone, and then discovered she had sent the phone to my home in another state! I wasted over an hour, and she was unable to change the order, so now I am without a working phone and have a phone coming to my house where I will not be there to receive it! read more

Don't bother using the phone number provided if you are trying to reach the store, it takes you to a call center and they tell you they cannot transfer you to the store phone line, nor do they have any information about the store inventory or any specific to this location, they only have general info. read more

I want to give a big shout out to Moises! He was working at the computer area. I had so many questions about different products and he was very patient, very kind and respectful. I will definitely be back and shop in this location because of him. Please give Moises a raise he deserves it! read more

I bought from La Quinta Best Buy in May 2026. This purchase was a 77" LG with sound bar. This install went easy. 2-3 hours. No problems. Now I bought a 55" LG with a sound bar from the Orange store.,This took 5 hours to install. Everything seemed very hard to install and some of the new equipment was wrong . It could not connect to the TV. But the two Geek techs, Tu and Henry, knew what they were doing. At the end of the install the TV was great. But the TV took two remotes to turn it on, change channels and turn off. I had to take 2 parts back to the store that did not work with the TV. Only when I did the return could I request an appointment to program our TV remote to the new TV. This program appointment is not available until Sept 16th!! There is no telephone for this Orange store. There is no more phone number for this store. The salespeople and the Geek tech installers have to give you their personal cell numbers to communicate. There has to be a better way! read more

I came in one night . They had what I call an 'event' going on. Where ppl rushed on in to place an order for pokemon cards. I came in an hour later after it initially started. Seemingly still made the cut to order. There was about 20 ppl in front of me. So as the line shortens and im getting closer and closer, I'm just on my phone, texting friends, being excited that I'm about to place an order for this very special set. The manager/supervisor, whose name is tony, comes around to the line and makes and announcement. Specifically stating that they will NOT place multiple orders for individuals. I paid no attention, it didn't apply to me. I had just got there 15 minutes ago and hadn't placed any order yet, I thought. Then tony looks at me and proceeds to tell me that I should leave and that he will not be taking my order. I didn't listen to him. There were only 4 ppl in front of me. I was almost there. Soon as I got in front of the cashier, tony comes rushing from around that corner and tells me he's not taking my order. I kept asking why so he tells me to talk to security or call corporate. I'm confused as fuck! Then the female cashier looks up my account and tells me that I've been buying from other stores and now that I can't buy from their store. So I'm asking myself, if I bought a tv from the other location, I can't buy another tv at this location?? I started to feel like tony was discriminating against me. Becuz I came to realization that buying/purchasing from other stores was not the issue here. Becuz tony had already told me before I even got to the register that he was not going to take my order if I'm intending to place multiple orders. Which I hadn't. We went back and forth, and then begins to tell me that he now will take my order but it WILL be canceled. So after discriminating against me, he now wants to threaten me by deliberately canceling my order. So as he proceeds to place my order. I give him that necessary information that he needed. I gave him the sku number for the product that I wanted. And after I gave him that number he says to me 'funny that you know the number by heart' . It was 7 numbers. I remember my dl number. My license plate number, my ssn, and even my mama phone number by heart. I have no idea why he thought I couldn't remember 7 numbers to a product I've purchased in the past numerous times at other locations. All in all, this guy tony discriminated against me, threatened me. Intimidated me. And patronized me. He straight up profiled me. I wanna have a talk with HR next and ask what type of ppl they hire and requirements are needed to have a manager/supervisor position. It's ppl like tony is the reason why I don't come to this location. I've had better customer service at other Best Buy's location. I get 'good mornings' every time I walk in after a night of camping out. I don't get treated like shit like how tony did me. Take my word for it Don't come to this location Westminster mall and Costa Mesa is the place to go. I got the proof. read more

Do not go here to have your iPhone repair! I came in due to my phone has three dots called dead pixel and they said they are able to fix it under warranty. The next day I come in they said they can fix it for $349 due to my phone was "tampered" and I was missing a screw inside of it. I had my phone only repair once at Apple due to a screen issue. It is under warranty so it makes no sense why I would go to a third party to fix a phone under warranty. Now I'm going to go back to Apple tomorrow at where I only fixed my phone once to see if they can do anything about it due to a missing screw that I don't know about. When I came to pick up my phone James took awhile to grab it so he could have done something shady to it. I don't know if this place took out a screw and just wishing the best to see if another location can assist. read more

Terrible service, was looking to purchase an item and kept waiting and waiting. The greeter was the only one that kept trying to get me some help in electronics and still no assistance. Im usually a patient person but this was crazy.. read more

I had one of the most uncomfortable and disrespectful experiences I've ever encountered at a retail store at Best Buy (3741 CHAPMAN AVE ORANGE,CA) I stopped in briefly on my way to Ontario Airport (IN CALIFORNIA NOT CANADA) to purchase AirPods and a charger. While in the store, I noticed other customers using display laptops, so I quickly used one to check my flight details. A store associate politely asked if I needed help, and I said I was okay. Then I got on the phone to confirm my flight. Moments later, a male employee was standing behind me silently and abruptly said, "We can't allow you to use the computer for personal information." His presence felt intrusive and uncomfortable. Still, I responded, " Oh okay, I'm done already, sorry, I'm just going to log out" I even cleared the browser history to protect my privacy, as he mentioned. Another 2-4 seconds later I hear another male behind me yell and as I turn it's a shorter male 5'2 states "I am the store manager I will not allow this!" He then slams the laptop shut while I was still touching it, yanked it away from table, and triggered the store's security alarm by him yanking the cable off the laptop . The entire store turned to look. I was humiliated and completely caught off guard. There was no warning, no professionalism, just aggressive behavior that left me physically tense and emotionally shaken. I reported situation to corporate & received a generic response along with contradictions. What message does this send? That a manager can act out, cause a scene & no accountability, no transparency, and no real apology. This entire experience from the in-store aggression to the dismissive corporate response makes it clear that Best Buy does not prioritize customer safety or dignity. I will never shop at this location again and strongly caution others who expect basic respect and professionalism. read more

Dog shit service. Took my iPhone in for a simple battery replacement and Contreras broke my display and tried to have me pay to repair it. They said there was nothing they could do and sent me home with a completely useless phone. I will never give a penny to Best Buy and I will actively shit on Geek Squad for the rest of my life. read more

Best Buy - The condition Geek Squad returned my phone. - Electronics Near Me - Orange, California

Great customer service. Black Friday deals were only so so. But I saw an employee use the bathroom and leave without washing his hands. Pretty sickening considering how much high contact surfaces we all touch here. read more

To start with I bought a "brand new" refrigerator from Best Buy not an open box but NEW they delivered it in November 2025 I paid for delivery and set up they brought it in and left 2 days later the fridge stop working I called them to come out they said WE DONT HAVE ANYTHING TO DO WITH THAT you'll have to call the manufacturer so I call Whirlpool they said to unplug it for 10 minutes and should be fine I did that but 2 weeks later it stop working again I lost all my freezer food anyway long story shorter I've had repair people out here 5 times in 4 months to fix this BRAND NEW REFRIGERATOR one of the repair man said this fridge is USED no doubt in his opinion I've written a letter and called Best Buy they basically said not their problem call Whirlpool no one will take responsibility. I will be getting an attorney on this matter! I'm a senior citizen I feel Best Buy took advantage of that! PLEASE BUYER BE WARNED look at the products before it leaves their truck! read more

So here's how my "warranty experience" with Best Buy went: I bought a washer and dryer with their Geek Squad Protection, thinking I was covered. Big mistake. When my washer had issues, a service tech came out. He was in my house for and I am not exaggerating maybe two minutes. He didn't open anything, didn't test anything, didn't even pretend to care. He just looked around, took a deep breath, and declared... "BUG INFESTATION!" Now, let me paint the picture. My house? Clean. My floors? Spotless. My pest control company? On speed dial, and they treat my home monthly. If bugs were holding a rave in my laundry room, I think I would've noticed. But nope Best Buy saw an imaginary army of insects and used that as their golden ticket to deny my warranty. Apparently, their protection plan doesn't cover "ghost bugs" or "phantom infestations." Who knew? It's honestly laughable if it weren't so insulting. I pay every month to make sure my home is bug-free, but Best Buy acted like I live in a scene from Joe's Apartment. (For anyone under 30, that's an old cockroach comedy movie Google it, you'll get the idea.) Bottom line: Best Buy's "warranty" isn't protection it's a script of creative excuses. Need a repair? Nah, they'll just say you've got an infestation, or blame solar flares, or claim your appliance was possessed by a poltergeist. Anything to avoid actually honoring what you paid for. Save your sanity and your money: buy the warranty from the manufacturer instead. At least they'll stand behind their product. Best Buy will just take your cash, send in a "technician" who could win an Olympic medal in the 100-meter dash, and deny your claim before you've even offered them a glass of water. Geek Squad Protection? More like Geek Squad Excuse Protection. read more

I purchased an entire tv service spent $7k and after 5 times they came out to fix about 10 issues they were able to fix 5 and the 5 remainder they just through their hands up saying they can't do anything else. They offered a full refund but I had already thrown away all my old stuff. So I am stuck with these issues. From the beginning their sale team assured me everything would be good and compatible. I purchased everything from them. read more

Amazing these guys still exist. A great example of how corporate retail in America is a dying breed. You can just see on the employees faces that they want to say NO! It starts at the top with management. They have zero inability to listen to a customer and try to make things right. If it doesn't fit into what the computer tells them it's a No. I ordered 3 items two weeks ago. 2 of the items were available at my local Best Buy and I went to pick them up immediately. The last item had to ship to a different store. I got the notification the following week that my order was ready for pick up. The only problem was that I was out of town. I went to Pick up the order today and they informed me that it was cancelled last night. I asked if they could just re ring the sale and I would take it today. They said they could but it would be at a higher price. I explained my situation to the manager Eferain who just stared at me with a stone cold face and said NO. He couldn't care less what I had to say. The crazy thing with this company is I just got done remodeling my house a few years ago and spent well over 30k on appliances and speakers. The fact that they have zero inability to try to make this right for a good customer is really telling to the type of business they run. Not that they care but they definitely lost a good customer. read more

I had a very upsetting experience with David in the Geek Squad dept. I called in and asked him if he had a couple minutes to answer some specific questions regarding a new laptop I was planning on purchasing. David cut me off mid-sentence to tell me that he was in Geek Squad (as if he wasn't able to help from Geek Squad) and that he was busy, so I would have to make an appointment and come down to the store. I tried to explain to him I was unable to make it to the store, and that I just had a very brief question regarding the processor. I never got a chance to finish my sentence, as he promptly cut me off mid-sentence telling me "I gave you your options." He then disconnected the call. I called back a few times, hoping to speak to the store manager, David answered the phone once, heard it was me and hung up on me. I called back again, and he would just pick up the phone and hang it right back up. I called a couple hours later, hoping to get someone else, he answered and I tried, again, to explain to him that I would like the store manager's information, he again interrupted me with "I gave you your options, make an appointment or come to the store." He would not allow me to explain my position, yelling over me, interrupting me and then ultimately hanging up on me again. I was able to contact somebody at the Tustin location, and was assisted in less than 2 minutes. David's behavior is unprofessional, unacceptable, and thoroughly disappointing to someone who spends thousands of dollars at Best Buy every year. There's absolutely no reason for him to have treated me like that. He appears to be very aggressive, impatient, and entirely unprofessional. I'm hoping the management will see this message and coach David on how to be a professional in a competitive industry. With all of your brick and mortar stores closing, I'm sure the shareholders would not be happy to learn that David is turning people away, people who have the desire to spend money at your location. I will be taking my business to the Tustin or Yorba Linda location from now on. read more

Tod is great and best sales associate. We had a horrible experience with our appliances delivery. The manager Jake went above and beyond for us. They are both professional and great associates. we appreciate them very much. Thank you both. read more

I went in intending to purchase new headphones and stood in the area for over 20 minutes. During that time, several employees walked by, but no one offered assistance or acknowledged me. read more

I used to love Best Buy, but I have no idea what happened to their customer service. Their geek squad service is absolutely garbage. I think from now on I'm gonna go to Costco when things break return it and they take it with no questions to asked. read more

Tonight we needed a laptop, airpods and a microwave. We got to the store around 8pm. Luckily we scored on having the BEST, Best Buy associate by the name of Jon who helped us in every department. He was so helpful, friendly and professional. This is the guy that every store needs. Customer Service felt like it was his top priority!! Thank you Jon for all you did and all you do!! Good Job!! read more

Our salesman Jerry was exactly what sales should be. He greeted us immediately, walked us back to the department we needed, and when we told him we were just going to "look around for now" he assured us he would be nearby if we needed help. As promised, the minute we were ready, he came back. He told us the options available to us and answered our questions. Hubs also wanted new earbuds so Jerry walked us to that department and helped us there as well. We then completed the sales and Jerry walked us to the door. Although hubs was not in the mood to shop for our big item, Jerry turned it in to a great shopping experience. BTW the younger more aggressive sales people could learn from him! Know your customer! Thanks Jerry! read more

Hi there, I hope this is the correct email to send something like this to. I just wanted to say that I am a current Best Buy customer and have been shopping with you guys for years. Today I had the pleasure of having Jorge at check out and by far he was the nicest and helpful employee I have ever met at any Best Buy locations I have been to. I hope that this message can reach his higher team to let them all know what a solid employee he is when dealing with us customers. Thanks again to Jorge for going above and beyond in his workplace, definitely will be shopping more in store because of amazing employees such as himself. R/S Henry read more

The employees are the best. Went to target earlier and some weirdo messed with my motorcycle helmet and I only noticed while browsing at Best Buy. The workers helped me out with making sure all the screws were tight and I was able to comfortably shop there without worrying that my helmet would randomly come undone. 10/10 customer service! read more

Tod Pulsifer was very helpful and answered all our questions and gave us great recommendations

Iphone repair service was a nightmare! Scheduled a repair and was refused service because their 2 team members could not find my appointment in their system. They did not acknowledge the appointment confirmation number and did not acknowledge the sales receipt. They do not honor the warranty that comes with the product. The two team members checked my iPhone to confirm that it needed a repair, made no effort to repair, and tried to bill me $180. DO NOT PAY! I took my phone back and left. I tried calling Best Buy support for help and they've made the situation worse by stating that my 90 day warranty for my iphone is not handled by Best Buy at all. I have received no further assistance from Best Buy so I'm guessing they'll wait out my warranty and not honor it. read more

Best Buy - Scheduled appointment was refused and not acknowledged. Waste of time - Electronics Near Me - Orange, California

Went to Best Buy to buy security cameras. The sales man was encouraging the ring system. I told him I was interested Eufy. He kept pushing ring. Finally I figured he out does not know much about Eufy. Salespeople should listen then lead. They did match another companies price. read more

Went in last night looking for a refrigerator and I wanted to get the best deal for this holiday time. I was helped by Tod who was very sweet and gave me and my mom an amazing deal for our new fridge. I would definitely recommend you go and ask for Tod and buy you appliances at this location instead of online. read more

Nes is very nice and helpful/honest. Helped picked out a great Tvs plus showing all possible options etc.

The service was horrible. Came in to buy a SD card and asked if this was the only selection. The workers stared at me like if I asked a difficult question. They had limited selection. All the SD cards started at $200!!! That's why I stopped shopping at Best Buy. Overpriced. Workers are lazy and rude. read more