Great customer service. Black Friday deals were only so so. But I saw an employee use the bathroom and leave without washing his hands. Pretty sickening considering how much high contact surfaces we all touch here. read more

I came in one night . They had what I call an 'event' going on. Where ppl rushed on in to place an order for pokemon cards. I came in an hour later after it initially started. Seemingly still made the cut to order. There was about 20 ppl in front of me. So as the line shortens and im getting closer and closer, I'm just on my phone, texting friends, being excited that I'm about to place an order for this very special set. The manager/supervisor, whose name is tony, comes around to the line and makes and announcement. Specifically stating that they will NOT place multiple orders for individuals. I paid no attention, it didn't apply to me. I had just got there 15 minutes ago and hadn't placed any order yet, I thought. Then tony looks at me and proceeds to tell me that I should leave and that he will not be taking my order. I didn't listen to him. There were only 4 ppl in front of me. I was almost there. Soon as I got in front of the cashier, tony comes rushing from around that corner and tells me he's not taking my order. I kept asking why so he tells me to talk to security or call corporate. I'm confused as fuck! Then the female cashier looks up my account and tells me that I've been buying from other stores and now that I can't buy from their store. So I'm asking myself, if I bought a tv from the other location, I can't buy another tv at this location?? I started to feel like tony was discriminating against me. Becuz I came to realization that buying/purchasing from other stores was not the issue here. Becuz tony had already told me before I even got to the register that he was not going to take my order if I'm intending to place multiple orders. Which I hadn't. We went back and forth, and then begins to tell me that he now will take my order but it WILL be canceled. So after discriminating against me, he now wants to threaten me by deliberately canceling my order. So as he proceeds to place my order. I give him that necessary information that he needed. I gave him the sku number for the product that I wanted. And after I gave him that number he says to me 'funny that you know the number by heart' . It was 7 numbers. I remember my dl number. My license plate number, my ssn, and even my mama phone number by heart. I have no idea why he thought I couldn't remember 7 numbers to a product I've purchased in the past numerous times at other locations. All in all, this guy tony discriminated against me, threatened me. Intimidated me. And patronized me. He straight up profiled me. I wanna have a talk with HR next and ask what type of ppl they hire and requirements are needed to have a manager/supervisor position. It's ppl like tony is the reason why I don't come to this location. I've had better customer service at other Best Buy's location. I get 'good mornings' every time I walk in after a night of camping out. I don't get treated like shit like how tony did me. Take my word for it Don't come to this location Westminster mall and Costa Mesa is the place to go. I got the proof. read more

If I could give a zero I would give a zero. Horrible service, no customer service, when set up appliances gave us wrong ones. Disappointed is an understatement. read more

I was very surprised that the store is very clean, well organized and the store lighting is very good. The staff are super nice. They walk around and ask if you need help without pushing you to try or to buy anything. The store has a good selection of everything: from TV, appliance, toys, camera, phone, bikes, etc. They have competitive prices compared to Target, Costco, and Amazon. We shopped for TV and phone and they have the same price with other vendors. You can try many different TVs and phones before making your decision. We went with the Samsung - 50" class qn9of Neo QLED :) read more

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The women that checked me out at the cell phone center took great care of me. I didn't have to wait in line and she was kind. Great selection of audio equipment to fit any budget. read more

Best Buy - The price dropped to $99 now. - Electronics Near Me - Orange, California

I want to give a big shout out to Moises! He was working at the computer area. I had so many questions about different products and he was very patient, very kind and respectful. I will definitely be back and shop in this location because of him. Please give Moises a raise he deserves it! read more

I went in intending to purchase new headphones and stood in the area for over 20 minutes. During that time, several employees walked by, but no one offered assistance or acknowledged me. read more

To start with I bought a "brand new" refrigerator from Best Buy not an open box but NEW they delivered it in November 2025 I paid for delivery and set up they brought it in and left 2 days later the fridge stop working I called them to come out they said WE DONT HAVE ANYTHING TO DO WITH THAT you'll have to call the manufacturer so I call Whirlpool they said to unplug it for 10 minutes and should be fine I did that but 2 weeks later it stop working again I lost all my freezer food anyway long story shorter I've had repair people out here 5 times in 4 months to fix this BRAND NEW REFRIGERATOR one of the repair man said this fridge is USED no doubt in his opinion I've written a letter and called Best Buy they basically said not their problem call Whirlpool no one will take responsibility. I will be getting an attorney on this matter! I'm a senior citizen I feel Best Buy took advantage of that! PLEASE BUYER BE WARNED look at the products before it leaves their truck! read more

Do not go here to have your iPhone repair! I came in due to my phone has three dots called dead pixel and they said they are able to fix it under warranty. The next day I come in they said they can fix it for $349 due to my phone was "tampered" and I was missing a screw inside of it. I had my phone only repair once at Apple due to a screen issue. It is under warranty so it makes no sense why I would go to a third party to fix a phone under warranty. Now I'm going to go back to Apple tomorrow at where I only fixed my phone once to see if they can do anything about it due to a missing screw that I don't know about. When I came to pick up my phone James took awhile to grab it so he could have done something shady to it. I don't know if this place took out a screw and just wishing the best to see if another location can assist. read more

Our salesman Jerry was exactly what sales should be. He greeted us immediately, walked us back to the department we needed, and when we told him we were just going to "look around for now" he assured us he would be nearby if we needed help. As promised, the minute we were ready, he came back. He told us the options available to us and answered our questions. Hubs also wanted new earbuds so Jerry walked us to that department and helped us there as well. We then completed the sales and Jerry walked us to the door. Although hubs was not in the mood to shop for our big item, Jerry turned it in to a great shopping experience. BTW the younger more aggressive sales people could learn from him! Know your customer! Thanks Jerry! read more

Dog shit service. Took my iPhone in for a simple battery replacement and Contreras broke my display and tried to have me pay to repair it. They said there was nothing they could do and sent me home with a completely useless phone. I will never give a penny to Best Buy and I will actively shit on Geek Squad for the rest of my life. read more

Best Buy - The condition Geek Squad returned my phone. - Electronics Near Me - Orange, California

Terrible service, was looking to purchase an item and kept waiting and waiting. The greeter was the only one that kept trying to get me some help in electronics and still no assistance. Im usually a patient person but this was crazy.. read more

The employees are the best. Went to target earlier and some weirdo messed with my motorcycle helmet and I only noticed while browsing at Best Buy. The workers helped me out with making sure all the screws were tight and I was able to comfortably shop there without worrying that my helmet would randomly come undone. 10/10 customer service! read more

I had one of the most uncomfortable and disrespectful experiences I've ever encountered at a retail store at Best Buy (3741 CHAPMAN AVE ORANGE,CA) I stopped in briefly on my way to Ontario Airport (IN CALIFORNIA NOT CANADA) to purchase AirPods and a charger. While in the store, I noticed other customers using display laptops, so I quickly used one to check my flight details. A store associate politely asked if I needed help, and I said I was okay. Then I got on the phone to confirm my flight. Moments later, a male employee was standing behind me silently and abruptly said, "We can't allow you to use the computer for personal information." His presence felt intrusive and uncomfortable. Still, I responded, " Oh okay, I'm done already, sorry, I'm just going to log out" I even cleared the browser history to protect my privacy, as he mentioned. Another 2-4 seconds later I hear another male behind me yell and as I turn it's a shorter male 5'2 states "I am the store manager I will not allow this!" He then slams the laptop shut while I was still touching it, yanked it away from table, and triggered the store's security alarm by him yanking the cable off the laptop . The entire store turned to look. I was humiliated and completely caught off guard. There was no warning, no professionalism, just aggressive behavior that left me physically tense and emotionally shaken. I reported situation to corporate & received a generic response along with contradictions. What message does this send? That a manager can act out, cause a scene & no accountability, no transparency, and no real apology. This entire experience from the in-store aggression to the dismissive corporate response makes it clear that Best Buy does not prioritize customer safety or dignity. I will never shop at this location again and strongly caution others who expect basic respect and professionalism. read more

The service was horrible. Came in to buy a SD card and asked if this was the only selection. The workers stared at me like if I asked a difficult question. They had limited selection. All the SD cards started at $200!!! That's why I stopped shopping at Best Buy. Overpriced. Workers are lazy and rude. read more

I purchased an entire tv service spent $7k and after 5 times they came out to fix about 10 issues they were able to fix 5 and the 5 remainder they just through their hands up saying they can't do anything else. They offered a full refund but I had already thrown away all my old stuff. So I am stuck with these issues. From the beginning their sale team assured me everything would be good and compatible. I purchased everything from them. read more

Came to buy a mouse that claimed to be on "sale" that I found on their app when checking out it came to different price and they claimed they couldn't honor the price because it was on their app since it's "market place". So I asked if I paid for it online can I just take this one they said no it has to go through their warehouse first most useless customer service I didn't get the females name who told me since she wouldn't stand still kept doing other things while her coworker asked her last time I'll ever shop at Best Buy I'd rather give my money to Amazon read more

I had a very upsetting experience with David in the Geek Squad dept. I called in and asked him if he had a couple minutes to answer some specific questions regarding a new laptop I was planning on purchasing. David cut me off mid-sentence to tell me that he was in Geek Squad (as if he wasn't able to help from Geek Squad) and that he was busy, so I would have to make an appointment and come down to the store. I tried to explain to him I was unable to make it to the store, and that I just had a very brief question regarding the processor. I never got a chance to finish my sentence, as he promptly cut me off mid-sentence telling me "I gave you your options." He then disconnected the call. I called back a few times, hoping to speak to the store manager, David answered the phone once, heard it was me and hung up on me. I called back again, and he would just pick up the phone and hang it right back up. I called a couple hours later, hoping to get someone else, he answered and I tried, again, to explain to him that I would like the store manager's information, he again interrupted me with "I gave you your options, make an appointment or come to the store." He would not allow me to explain my position, yelling over me, interrupting me and then ultimately hanging up on me again. I was able to contact somebody at the Tustin location, and was assisted in less than 2 minutes. David's behavior is unprofessional, unacceptable, and thoroughly disappointing to someone who spends thousands of dollars at Best Buy every year. There's absolutely no reason for him to have treated me like that. He appears to be very aggressive, impatient, and entirely unprofessional. I'm hoping the management will see this message and coach David on how to be a professional in a competitive industry. With all of your brick and mortar stores closing, I'm sure the shareholders would not be happy to learn that David is turning people away, people who have the desire to spend money at your location. I will be taking my business to the Tustin or Yorba Linda location from now on. read more

Amazing these guys still exist. A great example of how corporate retail in America is a dying breed. You can just see on the employees faces that they want to say NO! It starts at the top with management. They have zero inability to listen to a customer and try to make things right. If it doesn't fit into what the computer tells them it's a No. I ordered 3 items two weeks ago. 2 of the items were available at my local Best Buy and I went to pick them up immediately. The last item had to ship to a different store. I got the notification the following week that my order was ready for pick up. The only problem was that I was out of town. I went to Pick up the order today and they informed me that it was cancelled last night. I asked if they could just re ring the sale and I would take it today. They said they could but it would be at a higher price. I explained my situation to the manager Eferain who just stared at me with a stone cold face and said NO. He couldn't care less what I had to say. The crazy thing with this company is I just got done remodeling my house a few years ago and spent well over 30k on appliances and speakers. The fact that they have zero inability to try to make this right for a good customer is really telling to the type of business they run. Not that they care but they definitely lost a good customer. read more

So here's how my "warranty experience" with Best Buy went: I bought a washer and dryer with their Geek Squad Protection, thinking I was covered. Big mistake. When my washer had issues, a service tech came out. He was in my house for and I am not exaggerating maybe two minutes. He didn't open anything, didn't test anything, didn't even pretend to care. He just looked around, took a deep breath, and declared... "BUG INFESTATION!" Now, let me paint the picture. My house? Clean. My floors? Spotless. My pest control company? On speed dial, and they treat my home monthly. If bugs were holding a rave in my laundry room, I think I would've noticed. But nope Best Buy saw an imaginary army of insects and used that as their golden ticket to deny my warranty. Apparently, their protection plan doesn't cover "ghost bugs" or "phantom infestations." Who knew? It's honestly laughable if it weren't so insulting. I pay every month to make sure my home is bug-free, but Best Buy acted like I live in a scene from Joe's Apartment. (For anyone under 30, that's an old cockroach comedy movie Google it, you'll get the idea.) Bottom line: Best Buy's "warranty" isn't protection it's a script of creative excuses. Need a repair? Nah, they'll just say you've got an infestation, or blame solar flares, or claim your appliance was possessed by a poltergeist. Anything to avoid actually honoring what you paid for. Save your sanity and your money: buy the warranty from the manufacturer instead. At least they'll stand behind their product. Best Buy will just take your cash, send in a "technician" who could win an Olympic medal in the 100-meter dash, and deny your claim before you've even offered them a glass of water. Geek Squad Protection? More like Geek Squad Excuse Protection. read more

Went in last night looking for a refrigerator and I wanted to get the best deal for this holiday time. I was helped by Tod who was very sweet and gave me and my mom an amazing deal for our new fridge. I would definitely recommend you go and ask for Tod and buy you appliances at this location instead of online. read more

Nes is very nice and helpful/honest. Helped picked out a great Tvs plus showing all possible options etc.

I used to love Best Buy, but I have no idea what happened to their customer service. Their geek squad service is absolutely garbage. I think from now on I'm gonna go to Costco when things break return it and they take it with no questions to asked. read more

Tod is great and best sales associate. We had a horrible experience with our appliances delivery. The manager Jake went above and beyond for us. They are both professional and great associates. we appreciate them very much. Thank you both. read more

Tonight we needed a laptop, airpods and a microwave. We got to the store around 8pm. Luckily we scored on having the BEST, Best Buy associate by the name of Jon who helped us in every department. He was so helpful, friendly and professional. This is the guy that every store needs. Customer Service felt like it was his top priority!! Thank you Jon for all you did and all you do!! Good Job!! read more

Bought a new insignia Amazon Fire Tv from these thieves and it's absolute dog shit, I can't watch the tv longer than 5 mins without it glitching out and forcibly turning itself off. They claimed my purchase wasn't found in their system even though I just purchased it and they asked for my phone number/name/email when I bought it. These people will do the absolute most to not give you a refund for their defective ass products. Do yourself and your family a favor and don't get ripped off here. F WORST BUY. read more

Hi there, I hope this is the correct email to send something like this to. I just wanted to say that I am a current Best Buy customer and have been shopping with you guys for years. Today I had the pleasure of having Jorge at check out and by far he was the nicest and helpful employee I have ever met at any Best Buy locations I have been to. I hope that this message can reach his higher team to let them all know what a solid employee he is when dealing with us customers. Thanks again to Jorge for going above and beyond in his workplace, definitely will be shopping more in store because of amazing employees such as himself. R/S Henry read more

Tod Pulsifer was very helpful and answered all our questions and gave us great recommendations

Went to Best Buy to buy security cameras. The sales man was encouraging the ring system. I told him I was interested Eufy. He kept pushing ring. Finally I figured he out does not know much about Eufy. Salespeople should listen then lead. They did match another companies price. read more

I've purchased all major electronic purchases from Best Buy and this store is a reminder why. I had a customer service experience that went beyond expectations. I tried to do a complicated return/rebuy using my Best Buy credit card, and though the staff was unable to resolve it initially, they called me after I left the store, after the store had closed, and stayed open an extra 20 minutes late to help me resolve my problem. Shout out to the entire staff, especially Diego for making it all happen. Experiences like this are why I continue to make Best Buy my first stop to purchase everything from video games to high end cinema cameras. read more

As always, I'm reminded why I come to Best Buy in the first place. There's always plenty of eager people to help. On this particular visit, I wandered through the store looking for just a simple charging cable, I was approached by a lovely young woman named Passion. I told her exactly what I was looking for, and she knew exactly where to go. Thanks again guys. read more

We buy lots of things here. Fridge, laptops, drones, vacuums, you name it. I always get great service and all my questions are answered for just about any product I need info on. read more

Best Buy - Great prices on refrigerators - Electronics Near Me - Orange, California

Tyler was extremely helpful, very convenient location, got a new laptop for a good deal. Highly recommend to stop by when you have a chance. And look for Tyler read more

After starting this journey to get my 3 year old 65 inch Samsung tv fixed the repair person came today with the part that HE was sure was not the problem (the power supply) it was not the problem. It is the Motherboard and it will take another 8 days for the part to arrive and maybe be installed. If this happens it will have taken Best Buy 3-1/2 WEEKS to repair the TV. Why did a motherboard go out on a 3 year old TV? Best buy still sells this model for $5,000 or $3500 on Black Friday. I have purchased refrigerators, washers and Dryers , TV's and sound systems from BEST Buy. I doubt that i will ever purchase from the Best Buy again. I tried to called to talk to a manager but i was routed to a call center in Orlando Florida. They wouldn't put me in touch with a manager. read more

Ordered a DVD player and they would not allow me to return it. I only had the DVD player for 5 days, still in the box with my receipt and I am a Total Awards Member. The Manager at the return window was not fun to deal and greets your with a frown. Do not purchase product from Best Buy and their Total Award Membership is a joke. When you call the 800 Total Awards phone number it is impossible to get past the robot. If you do get someone they are not helpful. A total Joke. Hello Amazon. read more

Iphone repair service was a nightmare! Scheduled a repair and was refused service because their 2 team members could not find my appointment in their system. They did not acknowledge the appointment confirmation number and did not acknowledge the sales receipt. They do not honor the warranty that comes with the product. The two team members checked my iPhone to confirm that it needed a repair, made no effort to repair, and tried to bill me $180. DO NOT PAY! I took my phone back and left. I tried calling Best Buy support for help and they've made the situation worse by stating that my 90 day warranty for my iphone is not handled by Best Buy at all. I have received no further assistance from Best Buy so I'm guessing they'll wait out my warranty and not honor it. read more

Best Buy - Scheduled appointment was refused and not acknowledged. Waste of time - Electronics Near Me - Orange, California

Terrible customer service. I waited a long time to be helped by an employee, who wasn't even aware of Best Buy's own retail policies. Once I explained the policy to her and she checked with a manager via radio, she came back over and apologized, then told me I'd have to wait at least 15 more minutes because the manager with authorization was tied up. It looked like they were dealing with another issue because I saw police cars outside. I tried to be understanding, but the last straw for me was when the manager finally came. She was rude, didn't even acknowledge me and haughtily tried to complete the transaction - only to tell me it wouldn't be possible in the end. I can understand the first employee's position, but the rude behavior of the manager is simply unacceptable! read more

Very attentive and informative staff. It makes you feel important and makes you confident in purchasing needed items.

Went here tonight to get my phone upgraded I thought it was a regular Verizon store but it was inside Best Buy. Eddie helped me he was easy to talk to. We didn't get the phone because they don't have it there so I have to pick it up tomorrow. Good job Eddie! read more

I am not very happy that I lost $6 and some change on a "Stupid Restocking Fee" to me it is away for you to take advantage of customers in my opinion and it is not right! Also I was really hoping that the drone came with propeller guards and it did not so really did not get the full refund and really drones that weigh under 249gram should really come with propeller guards because the drones are for Ages 14+ and it is a good safety message as well so you really should have given me the Full Refund instead of trying to Rip me off with a Restocking Fee it is unlikely I will be back for awhile! Also your company makes a lot of money and you sure like to take advantage of customer with charging a restocking fee come on for drone it is ridiculous and I can see other sides Where a restocking fee is warranted! read more