Anytime we are in town we come to the outlets. We popped into the store looking for Halloween related shirts per usual. we want to give a huge thank you to Michael! we appreciate you! Great costumer service. the store was also so clean and organized. Thank you hot topic team of Orange ! We will see you soon :) read more

My grandkids love this place, and usually when we go in buy two get one free. My granddaughter got a cute hat, my grandson got something from squid game. The selection is OK except for young children. My youngest granddaughter ate loves hello Kitty. But the clothes they have are for adults so that's why she ended up with a hat. The service was very good, her name was.Alliey. She showed us how to tighten the hat for a young child and it worked perfectly. The kids love it. That's why I take them once in a while. Prices are OK and they have a lot of trendy stuff. read more

What in the Hello Kitty is this?!?! This isn't Hot Topic! Man, back in the day I lovedddd Hot Topic. They had all the gothic vibes and metalhead t-shirts. The store used to be mostly black esthetic with some pop culture stuff. They always had the best t-shirts. They used to sell goth boots, spiked bracelets and necklaces, punk clothing and everything was dark and creepy. The vibes were spooky and fun. What happened to this store? It is now all anime junk, Hello Kitty and just crap. I feel like this store is turning into Claire's lol I walked in to this store and walked right back out. This is no longer the goth friendly store I remember. It's now rainbows and sunshine. Pass. read more

Hot Topic - Anime and pop culture - Accessories Near Me - Orange, California

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Located in the city mall or whatever they are calling it now. It was easy to locate and I hopped in to see what goodies they could tempt me with . Unfortunately, I didn't buy anything this trip but that's not because they didn't have a great selection. Because they do . Everything from loungefly to Funko pops and t shirts. read more

Been coming to this specific location since high school. always had great experiences back then but now I've recently experienced bad ones few times and today was my last straw coming here. The girl (blonde pinkish hair, bangs with few piercings) had a really bad attitude and I don't appreciate it. Rolled her eyes thinking I wouldn't see it. She sighed way too much after I said few things. Never smiled . I felt really uncomfortable I just want to just leave at that moment. read more

That lady Cynthia is extremely rude and unprofessional I went in on a Thursday and I didn't get no customer service her and another associate that has glasses were too focused on their own conversation then to help me with me with my shopping I was just trying to get some items for my nieces birthday I was so frustrated with the treatment that I ended up just going to another store instead please do better next time seems like they just get paid to chitchat and do nothing If I could I would give 0 stars ! read more

I came in on the weekend with my elderly grandma and the the manager Cynthia was so rude and unprofessional. My grandma was simply asking for help and she completely ignored and brushed us off and acted like we weren't there. I my self work in customer service and cannot believe that a manager would be so rude and ignorant when asked for basic service. I really don't think we will ever be returning to this store! read more

Decent merchandise store aimed at teenagers and emo-type personalities. They have a lot of cool merchandise such as t-shirts, perfume, pop figures, bags, belt buckles, and more! Lots of cool toys and other accessories you can buy. Customer service was on point and there were plenty of discounts available. Though, this merchandise is more geared towards teens to young adults. I don't think this would appeal to older ages, a lot of cartoony brand merchandise. Other than that, would recommend stopping by if you're shopping at the outlets. read more

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OMG! The deals are amazing! I personally love everything little thing about it. I know it isn't like Goth goth anymore BUT it opened it new things so it isn't just only for goth or emo people anymore. It's more open to different aesthetics. I'm very happy about my purchases! read more

Great location , nice staff, the t shirts selection seems to be bigger here then other stores , very nice

The girl with short thin hair with bangs was really rude and seems bothered when I simply ask that I was there for a pick up. Rolled her eyes on me when I also ask questions. Like girl if you hate your job get tf out. read more

My daughter wanted to come here during our recent trip to Anaheim. She was bummed cuz she wasn't seeing anything My Chemical Romance, and the helpful staff directed us to two shirts that featured her favorite band. We bought the shirts, an MGK shirt for me, skeleton gloves for her like her favorite member of MCR, and I also got a diamond edition Pocahontas Funko pop. Smaller store than some we have been to, but definitely had good stuff and a nice helpful staff. read more

Hot Topic - Clue: The Office edition - Accessories Near Me - Orange, California

Came here to get some quick concert gear since we are going to a concert tonight! Didn't have a big selection of what we wanted but did find a couple shirts. Plus, the sales were great and even earned $30 in Hot Cash to use for the new year. They are stocked with tons of anime items to lots of cool styles of t-shirts and other collectibles. They have a great selection of Funko pops too!!! So much to choose from and if you visit right now, you buy two T-shirt's and get one free. Such a great deal. read more

Shout out to Emily and Julia for fantastic customer service. They had answers for everything and quickly helped me find what I was looking for. The store is clean and well maintained, they are stocked with pretty much anything you can think hot topic would have, and the employees greet you with a smile. 10/10, will definitely be coming back. read more

Good service is so hard to come by these days but not at this Hot Topic! The team working tonight were attentive and helpful. The store was neat and well-stocked. read more

Walking through Hot Topic yesterday felt so nostalgic! It was my favorite store growing up. I came here to find a bday gift for my anime-loving friend. They have a good selection of anime themed items (socks, backpacks, clothes, plushies). I also spotted deals throughout the store, which is a huge plus! BUT the main reason I'm writing this review is because of the customer service. Logan helped us the whole time we were there. He was so sweet and went above and beyond to make sure we got what we needed. We spent quite some time there, so he checked up on us every once in a while. One of the best retail experiences I've ever had. Protect Logan at all costs lol. read more

Everyone here was very helpful. I didn't really need any help, I was just browsing. I actually missed something I would buy in a heartbeat, but my wife saw it so we did make a purchase. read more

Great customer service really appreciate the help from Natalie for calling and letting me know my order has arrived such a nice gesture

Just want to give a shout out to the amazing staff this morning (8/7/20). Kayla and Joey were super awesome and helpful! Thanks guys. Didn't catch the girls name Working the front of the store but she found a shirt I had been in search of for a while and in my size too! Great crew this morning and appreciate their hard work and friendliness! read more

Nice customer service Pretty much the same stuff as in the other stores, but seems like on this one they always have specials read more

Hot Topic - Accessories Near Me - Orange, California

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Wanna give a huge shout out to Cynthia, she was a huge help during our visit at the store and went out of her way to help us locate a specific item. This is the type of employee that deserves a huge shoutout for her dedication to customer service! Paul and Kellen read more

So I normally don't leave reviews at all especially negative reviews. Today was the day. I felt nice putting 2 stars. I almost left a 1 but the majority of the staff helped keep it a 2. Why? As I was checking out, lovely gentleman named Alex was rude and just sad. By sad, I mean the attitude was just crap it gave me "toxic stress". Rude, because he was snappy when told that we couldn't use two promotions at one time when we were told by another employee that we could use the promotions. I was then told I have extra rewards I could use and I proceeded to ask when they expire and he says he doesn't know. I felt so stupid because I could've checked my email or asked another employee. I normally ask the employees at any Hot Topic when my extra rewards expire and they happily tell me without attitude. I have been shopping at Hot Topic for more than 20 years and I have never had an experience like today. It was such a disappointing experience and all I can end with is, I hope nobody else gets this kind of experience at any store. read more

i was in and some emo bitch came up to me and said do u cut your self like me its fun i said no and walked away read more

Hot Topic - this is the emo bitch - Accessories Near Me - Orange, California

Came in at 2:15pm. Was helped at the front desk by malerie/valerie. I appreciate you trying to do your job in making me sign up to be a member but when someone politely declines multiple times you can't take your frustration out on them. Also I tried getting info on a couple of shirts that were on sale ( buy 2 get 1 free and buy one get 1 50% off) and she got upset when I chose the later of the two sales. She rushed me to put the shirts I had in my hand when I was trying to ask questions about the deals. It's understandable that she might've been having a bad day but behavior like this can't be directed towards customers who are being polite. Oh also as I was about to make my purchase she asked the customer that was after me in line to use his/her phone number for my transaction instead. I never said she could but she didn't ask in the first place. If you're having a bad day stay home you make everyone else's day off a bad one. read more

Only downside is it's usually crowded, Julie the redhaired cashier was very sweet during our visit. Staff was good with kids. read more

I placed an online order 20 days ago for "same day in store pickup". I paid for 5 items with a credit card. today I got an email saying they canceled the whole order. The in store selection of popular items is very poor, it's not worth finding a parking space. Their warehouse is poorly supplied, their online departments don't communicate and their website offers invalid claims. Spend your money somewhere else. hot topic died decades ago. read more

I've worked as a past employee thankfully before the stores fell apart in 2011 and apparently everything else has gone with it. Customer service? I don't expect you to follow the handbook or your Bogo sale pitches completely as I know typical shoppers are infantile but the complete lack of basic customer service is asinine. Over the phone is just as appalling..half of you haven't searched for a SKU to save your life yet you've managed to keep the snot nosed know it all tones down to a T! Train your employees to search your fellow sister stores when you do not have a specified item since the last thing you're all great at is playing on your own cell phones. read more

Andy is the best! So nice, informative and helpful. This store is spacious and fun to visit. read more

I've shopped at this HT for years and I had an outstanding experience with Andi today! She was so sweet, stopped what she was doing To help me, and was really knowledgeable. I was going to be bleaching my hair and she helped with all the terms, technology, and provided her own experience to help me. She also provided me a great deal (I have long hair) to be able to get more bleach for a good price!! Thanks Andi! read more

I LOVE Hot Topic! There is something for everyone... lots of Wow Moments and Most of the employees are extreemly friendly and outgoing. Today, I had the pleasure of Skye at Team Orange Outlets help me; She Was Fun, Helpful and Very Knowledelgeable about Hot Topic Products. When she is not working The Sales Counter, she is moving about making sure The Shelves sre presentable all while keeping an eye on the store and greeting guests as guests come/go. Amazing Customer Service! read more

Hot Topic is clothing for the teens. Stopped in here with my tween daughter looking for a back pack. Had some loud heavier music playing. OK I said to myself it can't be as bad as some of the places she drags me. She struck out on the backpack she wanted but did find a Hello Kitty necklace for her little sister and some goofy socks for herself. And then I spied a bunch of retro metal band faux concert t-shirts most of which I owned back in the day. The Black Sabbath 1978 brought fond memories of a great concert I saw in 7th grade. I had to have it. Dammit! They only carry sizes up to LG! And I haven't been that size since the 7th grade either! So after waiting in line to get the Hello Kitty necklace and goofy socks I asked one of the heavily facially pierced girls with blue and pink hair if they had any other sizes. I got a friendly reply that they carry different sizes in the back but they were too busy to go look now. "OK when" I replied. She said it would be easier to try on line then pointed to a self assisted digital kiosk behind me. I didn't want to have to wait in line again so I blew it off.....maybe next time. read more

Let me start off by saying the lady that helped us was very nice, but the store manager has an attitude and he is very rude! I purchased a pop figure and walked out and as soon as I opened it realized it was a bobble head and my son would break it. So less then 1 min after walking out I asked if I could exchange it cause we didn't know it was a bobble head. With attitude he told me no cause the box was dented from where my son tired to open it. It's a $12 item I was only looking for an exchange. And I was well with in the return exchange time. I did contact the DM who got back to me in minutes but by this time I was on my way home. read more

Hot Topic - Accessories Near Me - Orange, California

Excellent customer service EVERY time me and my guy go! The last time we went though, we were blown away though. We were looking for a particular pop, unfortunately, during a rush hour. But employee Caeser handled it all flawlessly! He not only went to grab a ladder to help us locate a pop we were hunting for but others also gathered and started pop hunting. He was at the top hunting for literally up to 7 customers. Always with a smile and GREAT helpful attitude! His customer service skills are way above the bar set!!! Amazed! read more

Let me start off this review by saying that this Hot Topic is located in the Outlets of Orange. Outlets typically mean lower prices then if you went to a regular mall, at least that is what I have always known an outlet to be. This Hot Topic has all the same prices that every other Hot Topic does. I don't know why it is in the "OUTLETS" of Orange. Hot Topic is overpriced to begin with and the prices at their "outlet" store are exactly the same, not including their small clearance area, which every other Hot Topic has. This is a larger store than the other Hot Topics are that I have been to but I don't think it has that great of a selection, to be honest. As much as I like Hot Topic, it is overpriced. So when I found out there was one in the OUTLETS of Orange, I thought to myself "yay! A discounted Hot Topic!" Wrong. read more

Me and my sister were shopping here Saturday evening looking for some fun festival goods, an Employee named Tim helped us. He was so RAD&& full of relatable conversation! Such a help suggesting glitters ...Thanks Tim! read more

TIM.....needs a promotion, cool dude helped me pick out my pickle rick costume he can at least hold a conversation. Keep it up dude, rock a suit everyday read more

I wish I got her name. But the only normal clothed chick there went out of her way to help me. I was looking for any Deadpool pop! Figurines. She looked it up in the system, said they were out but these other locations may have a couple. I asked her about the vnyls and she looked it up, grabbed a ladder, and dig a hidden one out for me. I believe this was Friday August 3rd in the later afternoon. Please tell her my praise. read more

Ugh. Their customer service is all over the board! I ordered an awesome shirt online and was really excited to see that I could just ship it to a store nearby and save on the shopping price! Awesome, right? So of course I ship it to the block (outlets of orange. Whatever) since it's my nearest and most preferred location. This hot topic has always been pretty chill employee wise but the day I went in, I was torn. I was happily greeted by the girl at the door. Super nice and I explained to her that I was there to pick up my shirt. She asked for the name and I gladly gave it to her. She headed to the back end of the store while I waited near the register counter. She came back and said "they'll be getting your shirt in back shortly." So I waited. Mind you I was one of four people in the store. Yes I counted. Waited a good 10 minutes. During this time I noticed two employes flirting in the back by the clearance section. The guy at the counter acknowledged me to see if I'd been helped. Around the 10 minute mark, the girl who helped me saw me again and approached the two in back. Miss flirty came up to the register and shouts to the girl "what was the name again, I forgot." Fed up, I interjected and told her since she was right in front of me. She then heads to the back and comes out promptly saying she can't find my order. She grabs the guy she was flirting with to go help her. The guy finally comes back with my shirt and apologizes since my name was different from what I said to the girl. It wasn't. Anywho, he apologized left and right. I was just frustrated with the whole situation. CLEARLY my order wasn't important and their customer didn't come first. I don't shop at hot topic often but I'll find a different one to go to. read more

This is one of my favorite Hot Topic stores. I almost go here when I go The Block (I will never call it the outlets blah). While it can seem like a small and cramped store, they have a lot of merchandise. The associates greet you at the door and tell you what sales they have going on at the moment. There is always music blasting so if you want something, you better speak up. I like the fact that when I'm looking for a shirt or something, the associates won't hesitate to go to the back and look for it if they can't find it on the floor. The only problem I have is the line situation. The cash registers are located smack dab in the middle of the store with racks of merchandise surrounding them so it can be a pain to find where to stand when the store gets busy. Other than that, this is a great place to find your Disney merchandise as well as geeky items and shirts with clever sayings or memes. read more

This place was packed. It was like a mosh pit. Literally was exremly.upset trying to find a shirt. But not only did Sky help me find what I was looking for she knew her products displayed great customer setvice. And kept a smile as the hero in front of me have her a hard time.. love this location there employees are always outstanding and there selection is on point read more