T-Mobile

Special thanks to Marco and Cindy A. for their patience with a person the age of their Grandmother…read more They performed a miracle save of my new phone. I had a crazy screenlock that demanded a passward which I never set...so I could not use my phone. They activated my older Samsung phone and sent me to the Samsung in Cerritos Mall. Well trained individuals. Good job!

Terrible first experience with T-Mobile…read more I called this morning because I needed help with my phone line due to a domestic-abuse situation. I explained that I did not feel safe or comfortable with the current situation. Instead of helping me or directing me to the appropriate department, the representative told me she couldn't assist me and that it was nothing but a legal problem. I later found information about the Safe Connections Act and the process for survivors to separate a phone line from a shared account. None of that was explained or offered to me during my call. I had to find it myself. I wasn't asking the representative to provide me with legal advice. I was asking T-Mobile for help with my phone service and to tell me what options were available to me. Being told that it was simply a legal problem and that she couldn't assist me was extremely frustrating, especially after I explained that I didn't feel safe or comfortable. This was my first experience with T-Mobile customer service, and it was absolutely terrible.

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Downey Cellphone and Repair

5.0(6 reviews)

1.6 mi

Got my sons iPad screen fixed today! Dropped it off & picked it up the same day. Salwan was great,…read morethanks for the help!

This place is awesome, they fixed my Samsung phone screen it's an older model but they took care…read moreof it. Alexa is very helpful, even helped me with cleaning up my phone and making it faster. Thank you again.

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Verizon

1.9(168 reviews)

2.5 mi

•$$$

Lisa was a tremendous help! Specially only went to purchase a new phone but Lisa found that I could…read morereplace my wifi and get a new tablet. She was very patience and knowledgeable. I was able to have my new phone download all my info from my old phone while at the store.

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

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AT&T Store

2.8(111 reviews)

2.1 mi

•$$$

We had the worst experience over the phone with AT&T after changing our plan and getting two new…read morephones. We spent several hours on the phone with at least three different technicians, and unfortunately, none of them were able to help us activate our phones. We were so frustrated that we were ready to just give up on AT&T altogether. We decided to go to the store, and that's when we met Carlos. He took care of everything in just 5 minutes! He was able to do what at least three technicians on the phone couldn't. Thank you so much, Carlos! Your knowledge, patience, and excellent customer service completely changed our experience. Without your help, we honestly would have given up on AT&T. You are the best, Carlos! AT&T is lucky to have you!

I got a phone call from my stepdad telling me to meet him at the phone store. I mean... nothing…read moresays love like a new iPhone. Sure, the guy married my mom, but getting me a phone line? Now that's commitment. He's such a sweetheart.Turns out it was way cheaper for all three of us to switch to AT&T . We were paying almost $300 with Spectrum, and now we've got a whole package deal that saves us so much money. I got my phone line for under $50, after three years, . Today's surprise upgrade was definitely not on my radar, but somehow I walked out with a brand new phone and a better deal. Life is funny like that -- you truly never know what it's going to hand you. Feeling grateful and very spoiled today.

Location

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Metro by T-Mobile

3.7(3 reviews)

1.9 mi

Got here at 10am and they are still not open as of 10:20am. The window says 10am. Bummer ...looks…read morelike I've got to go to another city's MetroPCS. How unprofessional... to be open even 10 minutes late I can understand.

Came in to make a payment and have my phone checked for troubleshooting. Sales rep was patient with…read moreme and fixed my issue. Love their customer service this is my new payment center

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iCell

2.4(57 reviews)

Would definitely recommend this place to problem solve and fix a broken cell. Sam was excellent,…read moregreat customer service skills, very knowledgeable and professional. We walked away with a working phone versus having to buy a new one. He fixed the iPhone XR so it looks and works like new. Great job Sam!

I was brought my Iphone 13 here because my phone screen was glitching and not working and was told…read morethey can fix the lcd. I was asked to pay 242$ & was not advised that the parts here are not even original first of all. Second of all they do not even let you know there is no refunds before purchasing. The phone was returned worse that how It was & now My screen goes black & freezes. I keep taking the phone back & inidians refuse to fix the phone and refund me. And no the phone was no dropped or damaged since the repair . A complete waste of money & time. Your better off going to apple store where they can use original parts, give you a free diagnostic review to tell you whats wrong & at least its actually good work which will not cost you 242$. This place is horrible, do yourself a favor and do NOT come here unless you wanna waste your money & leave with a phone that still does not work.

Horrible camera lense

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iPhone Fix

4.8(271 reviews)

2.7 mi

Amazing and quick service. Dropped my phone and the screen stopped working, he was able to fix it…read moreunder an hour. Friendly customer service !!

We went in for an opinion on our super old ipad and we received good information. But while i was…read morein there i noticed they had all sorts of privacy screens for iphones. And wouldnt you know i had just cracked my old screen protector so i decided to get one! It was a relief getting a protector put on by a professional and not having to worry about lining it up, bubbles, or lint. It was quick and it was only $15. And the man was very knowledgable and friendly. If this one breaks too, i will definitely be back! Im glad he's in downey! Parking is limited.

Look for this sign! On Imperial and Lakewood next to the water shop. 8742 Imperial Hwy, Downey, CA 90242

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Extreme LCD damage repair

uBreakiFix by Asurion

2.8(57 reviews)

I came here to get my broken phone screen repaired, but I decided not to go through with the repair…read morebecause of an experience that made me uncomfortable. The employee helping me asked for my phone passcode. I've had my phones repaired by the same company before at a different location, and they have never asked for my password. I normally just turn off Find My iPhone, hand them the phone, and they complete the repair without needing access to my personal data. I'm not accusing anyone of having bad intentions, but I couldn't understand why my passcode was necessary. To be safe, I left and went to the Cerritos location instead. They repaired my phone without asking for my passcode, and when I mentioned what happened, the employee there also said it was unusual. My advice is to be cautious and protect your privacy. If someone asks for your phone passcode, don't feel pressured to give it out. Ask why it's needed and whether there's another way to complete the repair. Your personal information is important, and it's okay to be careful.

Went in and was able to get helped and pick up my phone shortly after. Very nice staff, easy in and…read moreout. Thank you Chad.

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Spectrum

2.0(132 reviews)

Jason is the most amazing employee. He always has a positive attitude. He goes above and beyond to…read morehelp me understand my account information. Very great customer service.

Absolutely awful. Constant outages. High prices. Don't bother. Working, studying, or gaming from…read morehome using the service is a nightmare. I'm in the Downey service area.

Front door

Inside of location.

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This business something needs to be fix is smell so bad come in if you like ..

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Monika O.

12 years ago

Thanks to Mark Vera for his excellent Customer service. He was very helpful with our bill charges and was able to save us a big chunk load of money. I mean alot. Everyone at that store is polite and tries to resolve their customers problems or questions. I have been to this store quite a few times. My first visit, Nancy helped me out with some issues on my account. Second visit, Nathan was nice enough to assist me with my new phone activation. Third time is a charm, like they say. Thanks to Mark's. Awesome customer service skills and knowledge, he was able to help me with my phone bill. I am truly grateful. He was a really big help. Very satisfied with his concern towards my phone bill. I told him our situation and he was upfront from the start and told me he was going to help me as much as he could . Turns out he was even surprised with the outcome. Mark helped me out more than what he thought he could . Next time i have another issue, i will make sure i ask for him. Overall, everyone at that store is very helpful. They make you feel at home and make conversation with you as if you have known them for a while. Thanks to all of that wonderful staff. read more

Silvia L.

11 years ago

My dad came in to upgrade his blackberry . We were helped by a rep named Frank he was really knowlegable about the iPhone and all the specs . Very patient in transferring my dads pictures and contacts . all in all a very good expereince i would def come back to this store for all out phone needs read more

T-Mobile - mobilephones - Updated October 2026

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Came in to upgrade after many years with an old phone everything went well and surprisingly smooth,…read moreI was able to transfer my data in 15 min. Arturo Lopez is very knowledgeable and patient, he listen to all my concerns and answer all my questions. I highly recommend you make an appointment for faster service.

Wendy and Jacob were super helpful! Wendy helped me upgrade my device and Jacob helped with…read morepick-up. Both were attentive to my needs and were able to work under pressure when things were going wrong or got too busy!!

Verizon

3.8

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Thank you so much to the incredible team at Verizon! Yesterday's visit was easily one of the best…read morecustomer service experiences I've ever had. From the moment my boyfriend and I walked in, Janet was amazing. She immediately made us feel so comfortable and treated us like family. She guided us through upgrading our iPhone 15s to the new iPhone 17 Pros, checking in along the way to offer us snacks and water. That kind of thoughtful hospitality makes a huge difference. When I realized after the upgrade that the iPhone 17 Pro was a bit too small for my hands, Juri stepped in and was equally fantastic. Juri took great care of us, handled everything smoothly, and ensured we walked out with the perfect setup. The attention to detail, warmth, and outstanding service from both Janet and Juri were top-tier. I highly recommend this Verizon store--100 stars hands down!

Janet was a great help she is very knowledgeable and helped me in with all the questions I had…read moreabout my bill. Will definitely be coming back to this store.

Boost Mobile

5.0

(2 reviews)

Michelle and the gentleman who works at this store deserve bonuses! We needed to upgrade our phones…read moreto 5g, and they went above and beyond to help us. They were knowledgeable, kind, and patient. (We stayed with Boost because of them - after were ready to switch carriers due to an employee at the Vermont location literally walking away from us as we were asking for help.) Thank you!

Best Boost mobile store ever! I had such a great experience there today. The staff was very…read moreknowledgeable and super accommodating. They gave me a great promo deal plus screen saver and the case for free :) I couldn't be happier!

Blink's Mobile

4.1

(117 reviews)

•$

I went to got my iPhone 16 back cover fixed by Blinks mobile repair; they are truly life saver. On…read morea Sunday where most of the repair shops are closed. I called many places either they were closed or don't have the parts available. luckily I was able to find Blinks mobile repair in Bellflower. They fixed my back cover in a timely manner and it looked NEW again. Plus they have many different varieties of phone cases. This for sure will be my Go to shop from now on. Happy customer

The staffs at Blinks Mobile are truly professional. I Called the shop and they gave me a quote on…read morehow much to fix my charge port for my samsung tablet. Chuy was the technician who helped me. Not to mention they have many varieties of selection on phone cases. Their prices are fair and highly recommended.

Verizon

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(92 reviews)