Norm* Zambra**, T-Mobile District Manager: Thank you for your time and consideration. T-Mobile (as a whole) are a cut above the competition. Everybody I dealt with at the Corporate level was prompt, courteous, and polite. I strongly believe that this (situation) can be a teachable moment for all parties involved. I have nothing but good things to say about T-Mobile, because overall T-Mobile is the absolute best cell phone provider to interact with. Thank you Norm* Zambra**, T-Mobile District Manager read more

The Retail Associate Manager, Yajaira Rodriguez, was incompetent and unprofessional in handling my upgrade. She assisted me with my upgrade but failed to set up the SIM card. As a result, I went home unable to use my phone. When I called the store, I was told she was busy and could not assist me. Instead, I was told I had to return to the store--an unnecessary and major inconvenience, especially on a Saturday. No working phone and an extra trip to T-Mobile because of a mistake that should have been caught before I left the store. When I returned, Yajaira Rodriguez was nowhere to be found. I was told she was in the back and, rather than coming out to speak with me or take responsibility for the mistake, she avoided addressing the situation. Ms. Rodriguez, as a manager, you should have personally greeted me, acknowledged the mistake, apologized, and taken ownership. You should also be setting the example for your team. Instead, you sent me home without the SIM properly set up, refused to assist when I called, and failed to address the issue when I returned to the store. That is not customer service, and it is not professional management. If a district or regional manager genuinely cares about customer service and meeting basic expectations, I strongly recommend taking a serious look at how this store is being managed and making the necessary changes. BUYER BEWARE. read more

I give this location one star because the gentleman I spoke to was not helpful. When I walked in and told him I want to trade my phone. He didn't say a word to me, but he took my phone to a woman who worked there. He talked to her for a few minutes and then came back and told me I couldn't trade my phone. The professional thing to do is tell me what you're doing with my phone. Another reason I give them one star is because when I called the location, they told me they can't see my information and if I wanted to get a new phone, I would have to order it from the app. That is not true because I just came to another location and they told me they would help me look at my information. read more

I bought my mom a new phone case and screen protector, and she was so excited to take it in to get the screen protector installed. Unfortunately, the experience was extremely disappointing. One of the employees -- a short lady with big lips -- was very rude and unprofessional. She rushed through the installation, and when she was done, the screen protector was full of fingerprints and not aligned properly. When we complained to the supervisor, they admitted they've been having issues with that same employee. It's frustrating that T-Mobile allows someone with such a bad attitude and lack of care to continue representing their store. We expected better service, especially for something so simple. Definitely not the kind of experience you want read more

This review is for Adam Valencia and Adriana Eusebio who both did a great job at trying their best to get my issue resolved. They had great attitudes and were not lazy at all. They got on the phone to call a representative to see where the error occurred and stayed on until my issue was resolved. Adam Valencia did a great job on helping me switch my lines to my phones from my former cell phone company. Adriana Eusebio also did a great job setting up a follow up with the representative on the phone that would help me correct this issue. These 2 employees deserve a raise. I appreciate both of you for your help! read more

I went in yesterday with my husband to get him a replacement phone and Ana helped us out. I wanted to take the time to give her a review because she deserves it! She was so helpful amazing and patient. Ana has great customer service, me and my husband left happy with our purchase! If you need to go to t-mobile look for Ana she's great! read more

Juan very professional and very knowledgeable thank you for helping very helpful and guidance is amazing very good customer service read more

T-Mobile - Mobile Phones Near Me - South Gate, California

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Came to the T Mobile in south gate near Edward's cinema to inquire about the details, plans and services they offer. We were AT&T customer paying over 375 dollars a month for 4 cellphones. Patty Flores at the T Mobile helped us know and understand what they have to offer. She was amazing at explaining everything and knowledgeable about the service. She made us feel welcome and excited for the new beginning with them. We really appreciate her for taking care of us and lowering our cell phone bill with a new service with t mobile to less than 200 dollars. read more

T-Mobile - Awesome customer service! - Mobile Phones Near Me - South Gate, California

I was excited to finally upgrade my phone after work and i got there at 7:50pm. I was helped but then a minute later a guy with a black shirt tells me that they are now closed. So basically told me to leave the store. I got there before it closed. Bad customer service. I saw they were helping out another person but he decided to not help me. Wish i had the chance to speak with a manager. read more

Letty V I believe her name tag said. Letty was so helpful. I came in really frustrated cause I couldn't sync my Apple Watch to my new phone and she helped me out. She was very helpful and polite and answered other questions I had which helped me choose a mag safe charger for my phone. Thank you Letty for an amazing experience! read more

I travel 30minutes just to come here becaise of the amazing service I have always received... The first time it was by Kevin he was very professional and amazing in helping me to find out the status of my phone not just call customer service like I have experience in other locations in the pass. Kevin actually took the time and look to see where the phone was and help me track it down. Also he told me once phone arrive they be happy to transfer my stuff over Today I came and Jesus was very pleasant and helpful in transferring all my stuff to my new NOTE 8. Jesus was very helpful and very informative in telling me how I could also get my promotional free camera and how to cancel extra plans. Thanks guys for the the amazing Service read more

Great Service! Kenneth was very helpful and explained everything thoroughly. I highly recommend asking for him when you come in.

Felt a little like a celebrity walking in and everyone greeting me. Who am I kidding, no I didn't but it did feel nice being acknowledged quickly. Moms and I went to get an upgrade on her phone since she was still on them old Blackberries. I mean, who uses a Blackberry now-a-days right? and this little lady is so hip now that she needs to be on her Twitter and FB account. Ha! Anyhow, Edgar was his name. He made our experience a good one.While Emma (my yr and half old niece) was enjoying their music by dancing her little butt off, Edgar was answered all of my mom's questions and not once did we feel rushed. Thank you Edgar for your awesome customer service! read more

Ive been waiting for the Samsung Note 7 to be released... they have "apparently" been out of stock at this location. Called to ask again today and gentleman replies "what kind of purchase, new line or jump?"... I dont see how that should matter, they are in stock or they are not. Well I am doing JUMP ON DEMAND so as expected after he "went to check"... they were out of stock. It is sad that I have been with T mobile for years but I am treated like a second class citizen because I am on the JUMP program. Well just called and asked Montebello if they had any... quick clear answer YES SIR, WE HAVE BLACK AND SILVER, SORRY NO BLUE RIGHT NOW. I am on my way read more

Walked in today to transfer my phone number to T-mobile. Braulio greeted me instantly, he was very friendly and answered all of my questions in a professional manner. The transaction was much quicker than anticipated, I walked out of the store a satisfied customer. read more

Although they did help us with our issue, the customer service here was bad. The lady at the front door was super nice but the latino man with tats on his left arm was very rude. We tried making small talk while he was activating our new phone and he hardly replied if at all. Once the activation was complete he handed us the phone and walked away. We had to ask to confirm that it was complete. We could tell the man didn't want to work there and nor should he be working at tmobile. read more

I highly recommend to go to Chris when you go to this TMobile. He takes his time with you and gives the best customer service!

Solid help switching over from Sprint with Ashley a few days ago! Needed a new phone asap and she came in clutch!

I came here after having visited another T-Mobile store where they were less than helpful. Keith helped me at this location and he was polite, helpful and efficient. My phone had completely died on me and he took it and ran some basic tests. He made suggestions as to my options and when I decided to just buy a new phone, he was clear, honest and quick. Great customer service. read more

Went in to open a new account with my husband. Frankie was so much help! He was patient with our questions and did all he could to help is out with the promotions going on. We really appreciated his help and time! All the other associates we're friendly as well! read more

First and foremost I would like to say thank you to Josie who helped me out! I had great customer service and even though I waited a while she was able to help me resolve the issue. read more

Came here because almost all T-Mobiles try to take advantage and make extra money. Saw the reviews were not good but better than others. Instead of helping us find our lost phone an employee just tried to make us buy a new phone. I have never heard of find my Android because I have an iPhone but when I went to another T-Mobile they informed us of it and we went on a hunt and found the phone. read more

I was very pleased with the prompt and very professional customer service by T-Mobile representative Ana Martin. She was very thorough and made sure that my issue with my phone was resolved and taken care of that same instant. No waiting what a refreshing feeling. Ana was very knowledgeable of her products and services which showed in the way she resolved my issue. Thanks Ana read more

HIGHLY COMPETENT with the BEST CUSTOMER SERVICE!!! The only location where you don't get pushed over with it can't be done. After trying a few locations to transfer contacts from one phone to another this was the ONLY location that took their time to figure out how to do it. It took a few additional steps but it was done. read more

Amazing customer service by Chris Lopez!! Not only was he friendly, professional and attentive...he was an expert in providing the details on each phone and service plan. He understood my data needs and made great recommendations... which I followed! I'm Team T-Mobile now....woo hoo! Chris is the rep u want helping you too!! read more

I was extremely pleased with my experience at the T-Mobile Store in South Gate. Ana Martin was the customer service associate that assisted me and she was awesome! Ana was extremely patient, knowledgable and friendly. She literally told me about all of the phones in the store and the promotions that were available, worked with my needs and my budget. I ended up taking an IPhone and accessories to protect and accentuate my phone. I highly recommend this store! Look for Ana and if she has a line wait it out her customer service is well worth the wait!!! read more

Marisela the Supervisor of this store has horrible customer service and is more worried about sitting in the back being lazy than dealing with customers. Went in for an exchange of warranty and was told that she couldn't assist me. Customer Care advised me there was no reason she couldn't assist me. The manager laughed and started smirking as if she found humor in my frustration. I would avoid this store. Go to Downey or Cerritos for better service. T-Mobile needs to re-train these type of supervisors and managers to go above and beyond. I will NEVER return to this store. It was so inconvenient and in the end the phone had to be shipped by customer care expedited. Thank you to the Customer Care who assisted us!!! read more

I would of given this place zero stars if i was able to. I downloaded yelp just to write this review, thats how bad my experiences have been with this place. It all started when i purchades my mobile phone from this location. From the beginning i started getting problems with my phone i called tmobile technical support atleast 5 times before going to the store. One of the employee basically tolled me that my $300 phone was "low end" thats why i kept having problems with it and if i purchased a better quality phone it should fix phone issues. Before purchasing the expensive ass phone i asked the seller if the issue continued was able to return my phone. According to the guy i had 14 days to return it if i was not satisfied. To my disappointment my Samsung S6 kept restarting by itself atleast 2x per day and i was still receiving my txts late or wouldnt receive them. When i decided to return it ,the rude employeer didnt even want to help me because i didnt provide them with the original paperwork .Yet when i returned my other phone to buy this expensive one they didnt ask for shit. Her next excuse was that since i had changed my phone number to the new provider i was not able to return the mobile phone. After hearing all the bull shit i called customer service and thank god they where able to help. Even the woman helping me out from customer service was having difficulty with these people.They passed the phone around and made us wait a long time for help. I wasted one hour hearing stupid excuses to not get my money back. But thanks to tmobile customer service i was able to return it. But they did charge me the $50 restocking fee. I WOULD NEVER RECOMMEND NO ONE TO THIS RUDE ,UNPROFESSIONAL PLACE. I currently have boost and havent had any issues and as a matter of fact it's waaaayyy cheaper . And if you have to deal with this people all i have to say is GOOD LUCK and make sure you take some snacks because they are going to make you wait. read more

This store has one of the if not the worse costumer service ever! This employee named Richard was so rude the minute he started talking to me. And it's not just him, it's most of them there. And whenever I buy a new phone they always try selling me stuff I don't need and if I say no they get mad. read more

My experience here with Ana Martin was exceptional. Ana was very thorough and knew exactly what I wanted and was able to explain every detail of my charges. I would highly recommend Ana Martin to service your wireless needs in the future. We came from Santa Clarita and I will be coming here in the future for all my mobile and wireless devices. Thank you Ana! read more

Just recently went into this store to get a plan upgrade and was helped by Ana Martin, who was extremely helpful and patient with all my questions and concerns. There was a little line in front of me but the staff did their best to help everyone in a timely manner. The store was clean and stocked with everything I needed (new iPhone, car charger and phone cases). This store is the second closest to my house but it is now my direct go to since the other T-Mobile store had rude and unhelpful employees read more

Shout out to Ana Martin and Steven for their AMAZING service today! They were super patient and helpful! I went in today not knowing what I wanted and they calmly went over the different phones and their features. They are both very friendly and have wonderful people skills. Thanks to them I would definitively come back to this store! read more

I can't reinforce how kind the employees of this store are! I was helped by Chris he was extremely helpful, honest and patient!! His customer service skills are GREAT! Chris took over a hour to transfer photos and contacts to the device I purchased he had to try more than one method to transfer them thankfully he did not give up until he got it!!! I'd refer anyone to him and thinking of going back to upgrade all my cell phone lines with him!!!!! Can't reiterate how grateful I am for his help and service read more

Walked in to this particular store to get my mother in law an upgrade on her phone... experience was horrible extreme poor customer service we stood by phone we were interested in for about 20 min before I said f $#k it and had to walk upto someone to get helped... besides that attempting to interact with phones to experience features was impossible because all phones were password protected... we chose this store cause its conveniently located near us but from now on I think we will make the longer drive to the mall... in a facility where customer service is one of your main priorities this store hands down failed today. read more