Not enough employees to help customers therefore equaling poor customer service and long wait times

Julie did such an amazing job with our service we got 5 phones for our family and we got a really good deal for everything pleaseeee come visit Julie read more

I went to T-Mobile to ask about a problem with my phone. Sophia was so nice and helpful. She was patient and explained everything so well!

It gets pretty busy but I went at 10:30 and Joseph was very nice and helped me as quickly as he could.

hice mi respectiva espera, al momento de mi turno pasaron una persona que apenas llego. Tenia la reseña que esta compañia era buena pero es mas de lo mismo. read more

This review is for a visit I had recently and about a year and a half ago. Let's start with the year and a half ago visit first. Decided to upgrade all three of my phones from two iPhone12 and one iPhone 11 to the iPhone 13. Had to send in all three so I can get the discount for the new phones. Decided to do all the switches over the phone, which we had an issue with one of the phones because on my account it had stated I had a red iPhone 12 mini 128gb but we had a blue iPhone 12 mini 64gb. So after we received the new iPhone 13 we had to send it back in order for the discount to take effect since this iPhone 13 was linked to the red iPhone 12. The representative that helped me out stated that I could go into a T-Mobile store and turn them in, which was a lie. The store representative gave me a box to send in one of the phones but had to send the other three in different boxes/envelopes. The two iPhone 12's and iPhone 11 that were sent separately from the box that the store representative gave me made the complete trip, but the iPhone 13 that was in the box somehow never made the trip but the box made it. T-Mobile was charging me for an extra iPhone 13 since it was never returned. Went back and forth with T-Mobile trying to get the iPhone 13 taken off my account but they wouldn't budge. After months of talking with T-Mobile representatives, they finally gave my account credits for the iPhone 13 but wouldn't give me the discount for turning in the iPhone 12 mini but was just glad to have the iPhone 13 off my account so decided to leave it alone. It was such a hassle and will never send a phone to T-Mobile with a box from which they provide. The shipping company was also UPS so a heads up to people sending things through UPS, make sure they don't know exactly what you're sending. Now for the most recent visit, will say it was a great visit. Was adding a family member onto my account so they upgraded their old iPhone for a new iPhone. Was quick and simple plus we don't have to send in the phone, we just had to turn it in at the store. So again if T-Mobile or any company provides you with a box or envelope to send in your phones or devices to their warehouse, just don't do it because that's pretty much telling everyone what you're sending. So beware and hopefully others won't have to go through any issues I had to go through. read more

Horrible service. I only interacted with two workers, including the female manager. They were completely unprofessional and very ignorant. I've been a customer for over 20 years, but after this interaction, I'm definitely switching services. Not only was the manager not the sharpest tool in the shed, but her attempt at being condescending was laughable. Do not recommend this store or this company. read more

Very poor service. I mean really bad. Maybe the morning shift is better, but the afternoon/evening shift sucks. Don't go to the Downey landing store. They're just worried about trying to rob you so they can come up. Watch! Go and see for yourself. They will try to get you in a new plan or something to make money. CROOKS and BAD service. read more

Guadalupe was very helpful and extremely patient to to try to resolve my issue. I had to come in numerous times and she was always very kind, professional and willing to help. Thank you!! read more

Andrew and Katelyn have horrible costumer service. Walked in jan 25th at 11am. Didn't allow me to pay my sprint phone bill with cash they said they were in their system was down and they were very rude about it. I don't recommend this location. One star read more

Exellent service! Evaristo knows his stuff and goes out of his way to make sure everything works and you leave home happy! Heard the other workers as well helping out others. Just a joy tonpurchase here, we will be back T mobile! read more

After speaking to customer care and having them tell me to go to a physical location. I am glad I came here. Bernice and her staff went above and beyond trying to help me resolve my phone issue. Even though they were not able to do what I needed themselves and still needed to call customer care. They tried everything in their power to help me with unlocking my phone. They are super helpful and super sweet. read more

No STARS!!! When you see this place or think about stooping by, PLEASE, PLEASE do yourself a big favor!! Keep going!! Look at all the bad reviews. They are so right and precise. They told me lies and bad information. Don't waste your time, or at least go a a different store. read more

Hello this was the first time I went into a T-mobile since the switch I was originally a sprint customer... I really enjoyed my time spent here at T-mobile all the employees are awesome...I went in on 4/16/2021 Jordan,Samuel,Kiara all help Me with a new phone for my mother in law. I really appreciate you all my mother in law loved her new phone.. Jordan thank you for putting on the screen protector= the Moses or was it Splitting the red sea you guys called it I like the Moses... that made me smile.. the environment in your guys store Radiates it brighten up my day and so many people days I'm sure... thanks again. I will definitely be back.. thank you T-mobile your employees here are the best.. read more

Unprofessional staff and manager! You would think everything would get resolved with the manager,...not at this store. I don't know what kind of customer service they follow. I will never come back to this store until major changes take place and attitudes are not directed at the customers. No wonder people are leaving T-Mobile. I'll be in line looking for a mobile company that values, cares and respects their paying (until now) loyal customer. read more

No type of customer service. Store closes at 7 I get there at 645 and the doors are locked and the gate is halfway closed. I wasn't looking to make any purchases or keep them there late, I just needed a question answered. They saw me through the windows and proceeded to ignore me then tried to hide in the back. I knocked again and one person came to tell me they were closed. I asked why when it wasn't 7 and that I only needed help with a question. They told me to come back tomorrow and kept repeating "we're closed" now I can understand the system being closed down and them not wanting to open anything because of time constraints, but for them to not even bother answering a question when technically they were still open shows a complete lack of respect for customers in need. Really disappointed in their work ethic. read more