Wish I can give this place no stars. Every time I come to this place they never carry what I'm…read morelooking for. I purchased the lifetime screen protector coverage for my phone and they never carried it in stock. They never had a charger for my phone always sending me to other stores. I just showed up today with my daughter to upgrade her phone and the place was closed. No sign or anything on the door. Terrible.

If you're an AT&T customer like me, you are at the mercy of their customer service (which lacks…read morerespect, grace, and overall basic good manners). This is a retail site which means they can (and do) treat their customers as if they're a bother. (You want solid customer service? Go to the corporate location near the Lakewood Mall). I purchased the iPhone 15 for my son's birthday and the guy that helped me mentioned that if we wanted to exchange it for the Max, we could. He informed me that there would be a $30 restocking fee (it's actually a $55 restocking fee). I went back today and the same worker was there with a female "manager" who had the personality of a rock. Our presence made it seem as if we were infringing on her social media time, and even though our transaction was easy, she offered no apology for the miscommunication from the male worker. When the male worker heard that I wanted to exchange the phone, his response was, "I told you that you should've gotten the Max." Um what? Luckily we were able to complete the transaction without further issue, but definitely will be avoiding this location in the future. Stick to the corporate sites as you will receive informed and respectful customer service.

I stopped in to have my Samsung looked at as I have been having issues with my visual voicemail app…read morecrashing. I tried to uninstall the app and reinstall it but that's not an option. I tried clearing the cache several times and that didn't work, so here I am... Luckily it was not busy at the time I went so I was greeted promptly by a rep. I told her the issue and she did the same thing I did (clearing the cache, to no success). She then told me to either reset the phone or call Samsung. I was like, ok...this is not a corporate owned store and I heard they were not very good at phone issues, so this just experience just confirmed it.

The employees are kind and helpful. I didn't have to wait very long the day I visited and was able…read moreto order the iPad I wanted and it was delivered quickly.

04.04.2026 Saturday…read more Bought a new phone online. Needed to upload All phone contacts from my old phone to the new phone I purchased. Arrived at this location at Peak Time. No reservation no appointments. The T-Mobile representative with a IPAD in hand took me us in automatically. No wait time no excuses. Come right in he stated in a friendly tone. As we exchanged information to get logged into the system he asked if anything else was wrong or is needed with my T mobile service. I kindly replied no, this is all that is needed for the time being. I was very satisfied at this location since the experience and process was painless! In and out in less then 10 minutes. Big Kudos to Matthew (I believe he is asian), Professional and prompt. I will come back for any T mobile issues.

Issues with the T-Mobile Home Internet box led us to seek this location that has inventory as…read morecompared to our usual favorite spot inside Costco. The person attending to us, Danny, troubleshooted the issue and provided a resolution of provided a used, dirty cable for the Home Internet box. Appalled, I asked about his authority to provide us a new cable at least. He then asked his coworker, who just received a used and returned box set, if he can provide a new cable which she replied yes as she had to do so as well. Next, instead of providing us a new cable, he took the cable that another customer just returned and tested it with our box, which did not work. Finally, he went into the Inventory Room to provide us a new cable. Tldr; Highly recommend the T-Mobile location on Carson and Cherry instead. Diana even helped us save money by finding out that we were overcharged in our Home Internet Plan.

Had an issue with my phone and came to this location. I was honored to be helped by Manny. He not…read moreonly helped me in a timely manner - he was professional, kind, and really provided me with amazing customer service. I didn't know if there was a solution to my issue but he was able to provide one that I was satisfied with. I've been a T-Mobile customer for over a decade now and this has been the best customer service I've ever experienced here. Thanks Manny! The store is clean and the team here is really solid. Super satisfied customer. Would recommend.

Buyer Beware...I signed up and transferred service from Spectrum and received 2 iPhone's and home…read moreWi-Fi with Jose at this office on March 17, 2026. By April 9, I was already calling tech support because the home Internet was so slow, and I was not receiving the speeds promised. When verifying my address, T-Mobile informed me that the address given by the store at the time of my signing up with Jose, was completely different from my actual home address! (the address used wasn't shared with me when I asked, probably to protect their employee) I tried to give the benefit of the doubt here that it was a mistake, but there is literally no other address associated with me, I bought my house in 2001 and he had my ID to verify and even printed out a Spectrum bill (my same address!) so I could receive a gift card for the balance due on my son's phone, which was a separate very long, complicated transaction...long story short, Jose used a false address to sell me home internet in my neighborhood, which is completely overcrowded and oversold! I have spent 2.5 months back-and-forth to try to get it improved, and T-Mobile would not even provide me with a free Wi-Fi extender when troubleshooting, so I spent $100 buying my own. T mobile customer service even lowered my Wi-Fi bill to $10 a month because they admitted fault and let me out of any contract to leave... Sadly, this last week while I waited and shopped for new service... It's become so poor that we've had to literally resort to hotspots on our phone to work, do school work during my son's finals week, and even to watch TV. Today I was able to get Frontier fiber internet installed and returned all my equipment to the LB store. Thankful the nightmare is over. VERY DECEPTIVE business practices from Jose at this location. T-Mobile should not be paying commission to their salespeople, it's obviously caused some to be pretty dishonest to make the extra money.

Carlos was amazing helping me get and register my new phone! Best Verizon experience I've had as a…read morelong time customer, so appreciative for all his assistance

Carlos is the best. Verizon is fortunate to have him. He's…read morecompetent, fasts, and respectful. A rare combination of. John

Jordan and Spencer were great! They were very helpful, cordial and provided great Customer Service!read more

Service and vibe is what you would expect from a corporate store! Jordan, Spencer, & William took…read morethe time to show me my savings of 6 phones and fiber internet. Made the switch that much easier. Referring all my friends and family to save some money.

Horrible customer service…read more Rep over the counter is rude and aggressive. Didn't even want to try and help me switch my device to a newer phone. Told me to "call 611" I am a business owner myself and would never recommend this place to anyone. DO NOT COME HERE YOU WILL BE TREATED HORRIBLE

I came in today and got the best customer service, it was a guy that helped me. I don't want to say…read morehis name for privacy reasons, but I wanted to write a review for this location because I really happy how he helped me out today with great service. I came in for new service with metro PCS and and greeted with a smile on arrival. Some people at businesses forget to even smile at you now days, so I had to give credit when credit is do. Thank you I was really happy with today's outstanding customer service !!!

Thank you so much to the incredible team at Verizon! Yesterday's visit was easily one of the best…read morecustomer service experiences I've ever had. From the moment my boyfriend and I walked in, Janet was amazing. She immediately made us feel so comfortable and treated us like family. She guided us through upgrading our iPhone 15s to the new iPhone 17 Pros, checking in along the way to offer us snacks and water. That kind of thoughtful hospitality makes a huge difference. When I realized after the upgrade that the iPhone 17 Pro was a bit too small for my hands, Juri stepped in and was equally fantastic. Juri took great care of us, handled everything smoothly, and ensured we walked out with the perfect setup. The attention to detail, warmth, and outstanding service from both Janet and Juri were top-tier. I highly recommend this Verizon store--100 stars hands down!

After a three-hour, unhelpful call with Verizon, I visited the store on 9/17 @ 10AM for my randomly…read moredisconnected phone. The scheduled employee, not logged in and on her personal phone, spent about ten seconds looking at my device. She offered no solution, dismissed me with a dubious claim of a localized "service disruption," and shooed me away when I asked about a trade-in, saying new phones would arrive in a week. She could've just said she didn't know how to help or redirected me but instead lied to my face & also did not offer any solutions, didn't even try to upsell me. Horrible. I now have 3 days with a disconnected phone and no one willing to help. After 15 years with Verizon, experiences like this are making me consider swapping.