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    4.8 (5 reviews)
    Open 10:00 am - 7:30 pm

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (95 reviews)

    $$$

    Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

    I wouldn't recommend going to this T-Mobile because I went down there in October between the 27th…read moreand the 29th because I told them that I'm going through identity and I asked him that if everything is secure and what I got in the mail from T-Mobile and everything they looked at my account said nothing was compromised and when I went on my iPhone, my T-Mobile app and everything was compromised and leaked and they told me they're keeping an eye on my account and they haven't seen no changes cause I went in there too cause I received this picture to verify me and I told him my account information has been compromised and I told them I'm going through Identity Theft they just do not know what they're doing cause I've been there twice once in October and again in September 27 to be honest, they should deserve zero stars. They don't even deserve one star or five they deserve zero stars.

    All Tech ALL TECH - Pacific Ave - PS5 HDMI replacement

    All Tech ALL TECH - Pacific Ave

    (23 reviews)

    FANTASTIC SERVICE. These guys delivered on my new PC build. I brought in all the components and…read morein just one day, I get this beast back. I appreciate the great job they did. I had previously seen some less than favorable reviews, but when you I drill down on these individual's other reviews, they seem to come across as Prima donnas. I'm glad I had a favorable experience. 20 stars review!!!!!

    *****BEWARE OF THIS PLACE****** I took my Mac pro…read morecomputer in for repair because the speakers were blown. What should have been a simple job turned into an ordeal. Starting with, the attitude of the people there very territorial. It seems as if they believe that no one else can speak and understand Spanish. But that's not even the worst part, the worst part was I dropped the computer off and it was fixed in about a week and a half and then October I took the computer home and it would not start up after it was starting up perfectly before. The camera was not working either after it was working perfectly before. I received the computer back and in less than a week the new speakers that they supposedly ordered went out immediately . I promptly took the computer back and had to wait over 2 weeks while they ordered the new speaker and they kept changing the days as to when the newer speakers came. The new speaker's never came in and they never called me to tell me that they were not coming in because they did not know what a status because they never checked on this status. Even this was not the worst part of this ordeal. I finally had enough and I went and picked up the computer and took it to a different computer shop in Whittier called SoCal Computer Repair. There were some discoveries that were made because I knew that they were trying to nickel and dime me. It turns out that the previous speakers that they installed were used speakers and they were not new at all. In other words, they took the speakers from a used computer and put it into my computer thinking that I would not know the difference. To add insult to injury they did not even put all the screws back in my motherboard. Another insult occurred when I found out that they put glue in order to get my camera working. You see I don't know what they did with the money but I immediately got a refund and in this review I am including pictures so that you all can see not to take your computer to these people because they are very very very very shifty and they are very greedy and they will rip you all off at any chance that they get if I can give this review negative 8 stars I would do it. This place is to be avoided at all costs. If you ever take your computer or phone or tablet to this place you might want to have them open it up and show you and also if you order anything new from them have them provide the receipt because they are not to be trusted at all. This is the worst computer place in Long Beach. Also beware if they cannot give you a definitive timeline as to when your product is done, that is when they will more likely use other parts from a previously owned computer into yours.

    Office Depot

    Office Depot

    (142 reviews)

    $$

    I've come here for about a year, mostly for the printing services as I'm a university student, and…read moreto buy a few miscellaneous office supplies like pen ink refills, Post-Its, and a folder. But a few months ago, we saw a deal on a sandwich board directly outside the front door advertising a "student printer bundle," which included an HP printer, two ink cartridges, and a ream of paper for $100. A couple weeks later, we decided to do it. We walked in, asked an associate on the floor about it, and they said "Go up to the register, they'll set you up there." So we went and waited in line (not too long, like two customers ahead of us), but when we got to the cashier, she told us we're supposed to go get the printer ourselves, then bring it up and she would add on the ink and paper. 10 minutes later, we located the printer specified in the ad, and carried it up to the register. The cashier then started adding in the ink and a 20 lb. box of paper. Confused, we clarified that we wanted to do the student printer bundle on the board outside that came with only one ream of paper. She was completely bewildered, asked "For THIS store?" and ended up calling over a supervisor. He explained the deal to her and that all she had to do was scan all the products, and the total would automatically change to $100. She did that and it worked. After the supervisor walked away, she told us she had no idea about that deal. We thought that was very weird because that board had been in front of the store for at LEAST two weeks that she would've had to walk by? Also, shouldn't the employees know about the deals going on? Here's the part that really sent us: As we paid and finished checking out, the cashier's cell phone rang, she ANSWERED it on speaker phone, and it was clearly some man (adult son or husband?) at home. She continued casually chatting with him about nothing while she bagged up our items. ("What's wrong?" "Nothing, why?" "You sound weird." "I just woke up." "Oh... Well what are you doing?") Finally as we grabbed our bag and receipt and started to walk away, she mouthed "Bye." to us, the CUSTOMERS, so as not to interrupt her phone call. Lol, it was surreal. The printer bundle deal was great and we're glad it worked out, but man. That store does not run smoothly and the cashiers need... more professional development.

    Outstanding Customer Service - Office Depot Copier Area…read more I went to Office Depot to pick up my order and noticed Olivia Arreola working alone at the copier area. There were four customers ahead of me, yet Olivia managed everything calmly, efficiently, and with a warm smile. Her patience, professionalism, and positive attitude under pressure truly stood out. I even told her she deserves a raise -- she was working like two people, helping everyone with genuine care. Office Depot is so fortunate to have such a dedicated and passionate employee. I don't usually write reviews due to my busy schedule, but Olivia's exceptional service truly deserves recognition. Thank you, Olivia, for your kindness and excellent assistance! This was by far the best customer service experience I've ever had at Office Depot in Signal Hill branch. I highly recommend this location, especially the copier area department.

    Cricket - mobilephones - Updated May 2026

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