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Metro By T-mobile

3.3 (4 reviews)
ModerateMobile Phones
Closed • 10:00 am - 7:30 pm

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AT&T Store

AT&T Store

3.2(47 reviews)
2.5 mi
•$$

Fraudulent and sneaky. Bryan told me that my upgraded phone…read morewould be here 2-3 days... which it has not. He also told me NO stores carried the phone I wanted which is the iPhone 15 512GB. AT&T just confirmed they did in fact.... Carry it in stores. He also tact on insurance which he told me in person WAS NOT WORTH IT. And he also told NEXT UP was not optional.. and it was 14 days insurance to ensure customers have protection in case they drop their new device walking out the store. I called AT&T call center to access my account to see an update on my order and he in fact told me Bryan added on insurance AND next up is completely optional is NOT 14 days insurance :)

If you're an AT&T customer like me, you are at the mercy of their customer service (which lacks…read morerespect, grace, and overall basic good manners). This is a retail site which means they can (and do) treat their customers as if they're a bother. (You want solid customer service? Go to the corporate location near the Lakewood Mall). I purchased the iPhone 15 for my son's birthday and the guy that helped me mentioned that if we wanted to exchange it for the Max, we could. He informed me that there would be a $30 restocking fee (it's actually a $55 restocking fee). I went back today and the same worker was there with a female "manager" who had the personality of a rock. Our presence made it seem as if we were infringing on her social media time, and even though our transaction was easy, she offered no apology for the miscommunication from the male worker. When the male worker heard that I wanted to exchange the phone, his response was, "I told you that you should've gotten the Max." Um what? Luckily we were able to complete the transaction without further issue, but definitely will be avoiding this location in the future. Stick to the corporate sites as you will receive informed and respectful customer service.

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AT&T Store
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Metro By T-mobile - mobilephones - Updated May 2026

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