I had a great experience working with Juan. He took the time to review my account and helped me lower my monthly plan without making me feel rushed or pressured. He was friendly, knowledgeable, and explained everything clearly so I understood my options. It's refreshing to receive customer service from someone who genuinely wants to help instead of just trying to sell you something. Thank you, Juan, for making the process easy and helping me save money. I really appreciate your excellent service! read more

Long wait times, i walked in to ask a simple question and theres like 4 elderly people waiting on one guy that works there whos not even talking to the customer. Super unfriendly and unwelcoming area, i left after waiting for 15 minutes and no one helped me lol. read more

Cannot express how BAD this company is. Today I went the Bellflower office after spending about 1 hour on the phone with Spectrum customer service. I signed up for Spectrum a year ago when a man named Eduardo Bautista came to my house and signed me up. The deal was I got free cell service for 2 years if I paid regular internet service for the same amount of time. After 1 year I get a bill so I call customer service and they told me to go to the office to show the contract. I did but they refused to accept it. I spoke to a manager on the phone named ROY and he told me he would honor the contract, by then my service had been disconnected. ROY was not helpful at all. Furthermore ROY said I owed to months of phone service. I told him I wanted to cancel service and to prorate my charges. HE SAID THAT SPECTRUM DOES NOT PRORATE CHARGES! He said either I paid for the full month or they would not release my number. BLAH, BLAH BLAH! PLEASE AVOID HEADACHES, FRUSTATION, AND UNPROFFESIONAL PEOPLE. STAY AWAY FROM SPECTRUM read more

Spectrum - Copy of basic contract given to me by Eddie Bautista - Mobile Phones Near Me - Long Beach, California

Mr Juan Delivered world class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish. read more

Shoutout to Juan every time I come in he's always assisting us. Always a pleasure coming in here

I came to this location to see if they were running any promos to reduce the cost of my bill. Juan helped me out and introduced me to Spectrum mobile. He was very knowledgeable and above all- upfront and honest. No BS. Great customer service from him. Thanks again! read more

Need to keep using Spectrum for internet, since other options are not yet available in my area. Everything has to be bundled for savings, so that's what I do every 6 months when it expires and a new offer comes onboard, accepting it as a price of doing business...so have stopped into this neighborhood office quite a few times. Previously, it has been helpful...where the associates know this is the game, and that it is their opportunity to upsell you on their latest deals. That's how we also have their mobile plan, which is pretty good (as long as you don't use overseas). Our previous deal for internet/cable expired while we were away for a while, so decided to take a walk to the office. I wasn't in a hurry...you check-in on a kiosk...and I didn't have to wait long. So the person who called me in looked grumpy...like I was walking too slow coming over. She asked me how she could help, and I told her my situation. Her immediate response was "We are a sales location now...corporate is pushing that...so I probably can't help you". Nice start, but then she stated she would look me up (now mind you, I had already given my information on the kiosk so she COULD have been better prepared). While she was working on her computer, I mentioned that I was satisfied with the mobile plan and maybe a deal was available for bundling..she shot that down with a 'totally different plan..nope..you should try t-mobile if you want bundling'. She found out that I had basic, basic cable (because the previous deal was cheaper with it, then just internet alone). She asked me if I watched that..I said 'Nope', and then she stated 'Removed'. At this point, I was going to only give mono-symbolic answers. She told me there were no deals available. Then she asked me what I used it for...streaming and browsing I said (broke my rule, dang-it). She then told me that 100Mbps regular price was $40...which is half of what I was paying. I answered that was what I wanted (didn't know it was even an option). (Didn't want to ask her what the upload speed was..later found out that it's 20Mbps which is fine). She finished off with a 'Done!' and without looking up, asked 'Anything, else?'. I said 'Nope', turned around to walk away and said 'Thanks!' while walking out the door. I did double check my account on-line once I got home, and it reflected what she said (though it's hard to decipher Spectrum's billing cycle...so not sure when the savings will apply). So I got what I wanted, and I know I should be grateful, especially since it didn't take that long. I just think she's reached her breaking point with customers (or just didn't like me...maybe she saw through my fake smile because I needed something). Somebody came over while she was assisting me to ask for help, and she helped...so she must be someone of some authority or experience. It's also crappy that Spectrum had hidden the 100Mbps option...that wasn't an option before..thinking that there must be regulatory pressure to offer that. Always pays to keep checking... read more

I just wanted to take a moment to highlight the excellent service I received from one of your representatives today. His name is Jay. Super awesome guy. From the very start of our conversation, he was not only professional but also extremely attentive and knowledgeable. What impressed me the most was that I didn't even have to ask about lowering my bill--he took the initiative himself and said, "You know, I can actually lower your bill today because you're paying a lot monthly." That kind of awareness and genuine care for the customer is so rare to come by. He was very fast and efficient in handling everything, yet he also took the time to make sure I understood exactly what changes were being made. He explained the details clearly, answered all my questions with ease, and made the entire process stress-free. It really showed that he knows his work inside and out, and that he has the customer's best interest at heart. Not only did he help me save money, but he also left me with a very positive impression of your company. It's employees like him who truly make the difference between an average experience and an outstanding one. I genuinely feel he deserves recognition--and honestly, a promotion would be more than well-deserved for the level of service, knowledge, and initiative he displayed. I can't thank him enough for his help today. It's not every day you come across someone who makes you feel both valued as a customer and well taken care of. *If you happen to read this Jay, once again, "thanks so much!" :) read more

Not sure why my id was needed just to pay my bill, got home and went to separate cards for a night out and saw my ID was missing.... I only pulled it out at spectrum to pay my bill so of course it was there and I wasted time and gas doubling back. Thanks for wasting my time and gas and not even giving me a $5 dollar credit or something lol read more

Jay helped me out pretty well, I was in and out nice and quick. Top tier customer service.

PLEASE PLEASE make it easier to drop off equipment. UPS is faster and has better customer service than you - it's insane that they will work faster for your company than your own employees. Hire more people for this store. I feel awful for the staff you have here having to manage this many people. read more

Great service, great deals, knowledgeable staff! I haven't changed internet in over 10 years. Was frustrated with zentro internet, some eastcoast company that took over my old isp who were clueless and had horrible services. Thought it was gonna be a pain and a hassle to switch. Spectrum Reps are really helpful and not pushy and actually found a great promotion for me. KC was sweet and helpful and Jay was knowledgeable and friendly. The location is nice too and has enough support so you dont have too wait long. A big plus that they have people who know what theyre doing. Rare nowadays that companies still keep ppl who know what theyre doing. Surprised spectrum turning it around. read more

Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy and awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service! read more

I went in to pay my bill and KC helped lower that and got me a free line. She was very kind, knowledgeable and helpful.

Kristina was so helpful with all my questions and packaging up my service plan, super patient during the entire process- much appreciated!

Knowledgeable employee's. Kristina Call was very helpful and kind and caring. She informed me about a free line if I get internet. Kristina Call is very thoughtful. read more

We moved at the end of June and I called to transfer services to our new address. They closed our old account and opened a new one. Ever since we moved there's been outages in our neighborhood about every 6-8 weeks. Fast forward to Novembers when our internet stopped working and they kept telling us our internet is fine and shows it is connected to all devices. come to find out they never stopped charging us for our old address and said we never closed our old account. I'm sorry but how could the account number be CLOSED and I called to transfer services at a new address. so unprofessional and awful. Would not recommend. read more

We have been a Spectrum TV and Internet customer for years and it's because they have done an exemplary job in providing excellent service. We have also been a Spectrum Mobile customer for two years and are totally satisfied with their mobile service. Special thanks to Christopher Kimbrough for helping me set up my new IPhone 15 and taking the time to familiarize me with all its options. Outstanding customer service from an excellent employee and company! read more

I've dealt with Spectrum in two areas now, both times have been very unpleasant. To sum up the experience: -Their service quality diminishes rapidly after a few months (frequent dropouts and disconnections) -Their call center customer support team bombards you with propaganda and slander against other service providers when you try to downgrade / cancel a plan -Spectrum generally seem entrenched in outdated technologies and business practices. For your own sake I highly recommend finding another company to work with. read more

Bridgette is an amazing person that cares about providing the best customer service and ensuring that the customer, meaning me in this case, is getting the best possible deal available while operating with the utmost professionalism and authenticity. She helped me deal with a nightmare situation ( I, imagine this, have 3 different sets of modems and routers and no Wi-Fi at home yet after a month) and got my internet activated. I would highly recommend this store to anyone in the Downtown LB area. Just make sure you go to Bridgette. read more

Spectrum - Jonah and Bridgette, Spectrum Representative - Mobile Phones Near Me - Long Beach, California

Kc had to be one of the worst employees i ever had to deal with ! I own 3 companies and they're all very successful today because my employees don't treat customers rude at all and then after she did this she asks me to leave ! Iy was a Sunday right before close which also tells me she lazy and definitely doesn't ha doesn't have spectrum interests in mind . I wish I would of known that the customer service was going to be like this i would not of got service with them at all because that's my local store in my area and look at the customer service rating it's probably all Kc. STAY AWAY FROM HER AND THIS STORE. read more

Kc always gives stellar service, I don't know much about phones but she has way of explaining everything that makes the process so easy.also she signed me up for internet and cable and a dump box and even got me a free like which helped me save money.shout out to KC! read more

I had a wonderful experience with KC at Spectrum on Pine Street. She fixed the problems I had with my cell - which she had never even seen before - and in a very few minutes. She was warm and friendly and deserves a raise! Thank you KC. read more

Customer service through the phone was horrible unable to refund me my bill when it was inactive for months she had attitude. Elda was her name she was from florida not sure how else to put in a complaint read more

This location is the best and so are the employees. Jay and Nico were so helpful and made my moving/transfer process easy and painless. Many thanks read more

If I could give them zero stars, I would. Customer service is not rocket science. All the employees at this location were extremely rude. Be more knowledgeable about the service you offer and learn how to properly service people or you will continue to lose customers. read more

Juan, Customer Representative, went out of his way to assist me with my trade in and set up of my new IPhone Air. He took care of everything expeditiously. He went the extra mile! *****! read more

Juan & KC were awesome. Very helpful and efficient. Was in and out of there quick. They helped me get the best deal and best service for what I was looking for. read more

I went in for a simple upgrade and KC went above and beyond ! I was able to get what I wanted and more. And she helped me lower my bill to less than what I was paying before! I couldnt stop thanking her. What a sweet heart !! Thanks KC!! read more

Was there to check out my options on upgrading my service and the staff was extremely helpful! Ask for Kristina she knows what she's doing and is efficient! Will be back! read more

I came into spectrum and Juan assisted me and made my experience there amazing! He was super knowledgeable about the service and I would definitely recommend his customer service to anyone who is seeking spectrum services! read more

worst company I've ever seen. I went to cancel my after 40 years and now all of a sudden I can save $70. I don't think so Spectrum you're a rip off. read more

Each time I have internet issues I have to deal with crazy customer service. There is no check and balance with this company. They are not friendly and aggressive to the point where it's scary and not safe. read more

Today I had the pleasure of being serviced by Bridgett. She was very pleasant she didn't get annoyed with all the questions I had and convinced me to switch my plan from T mobile to spectrum mobile ! Excellent customer service I've been to two different spectrum's in the past two days and she took care of all my needs! read more

Bridgette was very helpful and informative! She was patient with my account and helped me with all of my questions

Had to replace something last minute, Jay was an amazing help! Quick and thorough with his time. Appreciated his help

Spectrum mobile buyout from other carrier is a scam... I submitted all the information they requested but they still denied reimbursement for me paying the balance of devices I had with tmobile, that over 1k at a time I was and am in financial difficulties. I only switch to spectrum per this very deal but it was a scam. I was told by CS that if there were any issues that then will reopen the case till it gets resolved so i dont lose the promo deal; but i just got off the phone and they said i didn't provide the correct information when i did... i even sent in to them a device that had the imei info they wanted, yet they still said this was not sufficient. After you close an account with your previous carrier you no longer have access to your account so you can't get the information spectrum later says they need even though there is no mention of it being a requirement. Do not trust spectrum, they have been know to be garbage for decades and apparently nothing has ever changed. Their promo deals are just scams. If you have spectrum already i highly recommend switching to a different carrier. read more

Spectrum's technical support is minimal to non-existent. For mobile phones that do not have the capacity to change the number of rings before going to voice mail in the phone settings, it is the mobile service that determines this and Spectrum has refused to fixed this. As a result my phone is practically nonfunctional for incoming calls. If you can avoid Spectrum mobile, I would advise not using it. Their BBB reviews are 1 star. read more

So let me get this right.....I purchase a phone and had to get an exchange because it was damaged, I return the damaged device to @spectrum via Federalexpress using the label they (Spectrum) provided me with. Drop off said device at FedEx. Spectrum receives the box but the device is missing. I confirmed with FedEx that there was a significant weight change during transit, from 1.2lbs to .40lbs. Samsung is forcing me to pay for the device and threatening to interrupt my service. I filed the claim with Federal Express because spectrum is blaming me for the device being stolen in transit. Go figure. Pray for me y'all....I don't have $2500 to give to these people. read more

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Just switched from t mobile. The two lines for $29.99 promotion. Activated my wife's phone and mine same day. They charged me for two $29.00 each for the two lines They said, I did not activate both lines at the same time. I did. Customer service could care less. read more