Came in for an upgrade thinking it was going to be a hassle but Jay made my experience super easy…read moreand awesome! he took care of all my questions and concerns and made me feel super welcomed and happy about my new phone! he is the best 6'5 most handsome representative in the store, his good looks are almost on par with his excellent customer service!

Mr Juan Delivered…read moreworld class customers service that of which I have never experienced until I met this young man. I highly suggest that you ask for him when you come into the Downtown Long Beach store Because he will in fact stay with you from start to finish.

Turning fifty-five does have some advantages, one of which is qualifying for the 55+ plans at…read moreT-Mobile. So have been monitoring current deals, and have come into this store multiple times to 'window' shop and get clarifications. Thus when I saw a new deal pop up over the weekend, came back to this store to see if worth purchasing. It was. The switch is not complete yet, but the customer interaction at this store so far has been outstanding. Like many folks, my wife and I have been mobile customers across all the major carriers (including Sprint, which no longer exists), currently getting service through our Internet provider, Spectrum. Everyone provides unlimited national data now, so price continues to be the main driver for us. Both our I-phones (smallest physical footprint available) are (slowly) dying, victim of new OS's that require faster processors/memory and faster-draining/slower-recharging old batteries. But I like the form size of it, and it would still be useful as an occasional wi-fi device (or sell it to a company like Gazelle for over $100), so didn't want to use a deal that required a trade-in. So with the release of the I-phone 17e by Apple earlier this month ('budget' model, retailing for $599 for the 256GB version), T-Mobile recently published a new deal: get a 17e 'free' with 24 month contract, with no trade-in. What wasn't clear online was if the 55+ plans would apply. So decided to stop back in while doing some errands by myself in DTLB. This store is marketed as a T-Mobile experience store. Whenever we stop in, it's fairly busy but staffed well enough to have someone immediately available to help with no wait. Like before, I interacted with Taylor (Sr. Mobile Expert). He confirmed my understanding, and then looked up to see if the 55+ Essential ($60 plus tax for 2 lines with auto-pay monthly) would qualify. I was very pleasantly surprised that it did. The plan works as an interest free loan, with T-Mobile giving us the $599 to purchase the phone. From the government's perspective, the phone was bought at full retail price, and sales tax must be paid by the customer at the time of sale, which is what I did for both phones. T-Mobile then gives us a $24.96 credit for each phone at each billing cycle to pay off the phone. This means that if we cancel the service before 24 months, we would owe the remaining balance on the phone(s). Either way, the phone would be unlocked and would belong to us. So with that information, I decided to move forward with Taylor. After asking a co-worker, he recommended that the entire transaction be performed over the T-Mobile app on my (old) phone (including payment)...and he stayed with me while we did so. I remarked if there was a way to credit him; he responded that at this store, the employees did not work on commission. The phone itself is on backorder and will be shipped directly to our home, at which point we could start the actual switch over process. Since the newest phones only use E-SIMs now, we shouldn't have to come back in to get them activated. But it's nice to know that if we want to get personalized attention to complete the switch, Taylor and the rest of the non-commissioned T-Mobile team at this DTLB experience are there to walk one through it.

I wouldn't recommend going to this T-Mobile because I went down there in October between the 27th…read moreand the 29th because I told them that I'm going through identity and I asked him that if everything is secure and what I got in the mail from T-Mobile and everything they looked at my account said nothing was compromised and when I went on my iPhone, my T-Mobile app and everything was compromised and leaked and they told me they're keeping an eye on my account and they haven't seen no changes cause I went in there too cause I received this picture to verify me and I told him my account information has been compromised and I told them I'm going through Identity Theft they just do not know what they're doing cause I've been there twice once in October and again in September 27 to be honest, they should deserve zero stars. They don't even deserve one star or five they deserve zero stars.

Great customer service and great pricing. My family has been coming to this location for years and…read morewe have always left satisfied. Highly recommend!

Best repair shop, sometimes you rather just travel a distance to a place you know you can trust,…read moreand this is that place. Understanding and assistance was A+. I highly recommended this store!

Corina was wonderful and patient. I will be back. The associates also help one another and that's…read morewhat I enjoy. I like that Dayan came from the back and immediately jumped in and helped with the set up. I appreciate it so much. I'll be physically stopping in. I have the patience of a gnat. Internet next! Y'all rock.

From the owner: Switch today & enjoy America's largest 5G network.read more

I wanted to leave a review because this man helped me with my iPhone 11. My phone was completely…read moreshattered on both sides and he fixed it for 170$. While other phone repair places didn't even bother to open up my phone. I left my phone he had it ready first thing the next day when he opened. I appreciate the fast service, how kind he was with helping me out financially and overall the best family business I've dealt with. Love this place would recommend bringing my other devices to get fixed here as well !

I had my iPhone screen repaired here r Within a few months…read morethe screen goes out because the edges started lifting I returned to the guy he tells me it's not under the warranty because it's one week over He also tells me that the screws are missing ( he was the only person that worked on my phone!) I took phone to someone else to find out the guy there put glue on the edges to keep it from supposedly lifting! DO NOT take your phone to this place!

Easy to work with! Was able to sell them my iPhone 11. Made the process quick! 100% recommend!read more

Would recommend this company to anyone. Professional and paid me extra cash on the spot. Thank you…read moreguys for a great, positive experience.

I recently had the pleasure of using Kit Cellular for my cracked iPhone and I must say, I was…read morethoroughly impressed with their customer service! From the moment I walked in, the front desk gentleman was very helpful and welcoming! The repair process itself was fast and efficient, and the technician was friendly and professional throughout the time of waiting. My iPhone looked brand new after Nara fixed it. He also gave me a free screen protector because mine was all messed The price for the repair was affordable, costing $100, and that is reasonable. Apple quoted me for $600 and other technician quoted me $150-$200. Overall, I highly recommend Kit Cellular for anyone in need of phone or tech repairs. Ty Nara for saving my iPhone.

Nara is an insane worker, man's will make sure you are leaving with a great product. He has all…read moresorts of skills and will fix anything you need!

Great store. I came for Water..They also have phone accessories at prices comparable to Amazon or…read morebetter. They also have parking. I will be back

This place is great! I needed my phone fixed because it wouldn't turn on and I needed it done quick…read moreand he gave me a cheap quote and it was done in less than an hour. I'll definetly come back if my phone acts up again and will be recommending it to friends! :)

I'm going to keep this short. Employee Jose Estrada had excellent service. He was patience,…read morepersonable, and knew his products. Side note: music in the shop was perfect. I would definitely go back.

I just want to take a moment to recognize Elijah at T-Mobile. He is hands down the most helpful…read moreperson there. I give him 1,000 stars the store 4 stars because he's the only helpful employee . Anytime I have an issue, Elijah is the only one who actually takes the time to listen, explain things clearly, and make sure the problem is fully resolved. The level of customer service he provides truly stands out especially compared to others who barely seem interested in helping at all. Elijah consistently goes above and beyond, and it honestly shows that he cares about his job and the customers. Everyone else could take a few notes from him because this is what real customer service looks like. I genuinely appreciate him every time I come in. Sorry not sorry Elijah sets the standard.

Carlos is the bomb dot com. He has quickly solved all issues each time I've walked in the door and…read moreis so kind and personable and funny. One million stars.

Carlos is the best. Verizon is fortunate to have him. He's…read morecompetent, fasts, and respectful. A rare combination of. John