Absolutely Terrible! They are always having outages, they have zero technical support! I possess more knowledge than any of their IT Employees. You call to report an issue and their response is "we don't have an ETA on any type of fix" I have lived many different places, and had many different service providers. They are by far the bottom of the barrel! I wouldn't wish this company on my worst enemies!!! Sad that they treat people this way...and don't even get me started on their overall upload/download speeds! I could get a horse & buggy message faster than their service. read more

It seems the fault was with the phone company AT&T . The cable that brought the signal was bad and they were in no hurry to replace it. Since the cable has been replaced I've not had any outages. I give them four stars for now. read more

Wifi keeps going out. Every day for the last month several times a day. It was good a few months ago but now it doesn't work

I've been meaning to write this review, finally getting around to it. We were paying $400 a month for an old school Cox T1 line before we had Spectrum available in our area. Wilogic cut our bill in half but the service was also cut in half. The Wilogic would go down CONSTANTLY, once for over 1 day in the middle of the week. The throughput was terrible where we could barely make phone calls on our small VOIP phone system. Embarrassingly we would always have to call customers back on our cell phones. Joe @ Wilogic is who mostly handled our account and he was helpful most of the time, and downright rude some of the time. read more

I agree with some of the reviews, the good reviews must be fake or they got paid to say how good their internet service is. Unfortunately, where we live this has been the only provider for our community so we have been stuck for 7 years. Their service is horrible, internet and customer service. The internet goes out constantly, which affects me as I work from home. When you call they transfer you to a tech who never answers or returns calls. Emails go unresponsive as well. They convinced us to upgrade and we did and the same thing keeps happening. But let's not talk about how quick they withdraw your payment from your account because if for any reason, your payment is rejected they are calling, emailing, anything to get a hold of you and get their money. Do better Wilogic and provide better customer service. read more

I had a discovery call with Kelly; she was very professional and informative. I wanted to learn about transitioning from Google voice to an actual business line. Kelly walked me through the entire process, and she even contacted her department to gather additional information. I very much appreciated the excellent customer service. read more

Joe and his team are truly heaven-sent. They are knowledgeable and take the time to make a plan for your needs. Give Joe a try when you need help with your phone and internet service. read more

Joe is an expert in his field and ready to take on any task you throw his way. He will make it happen

I have been meaning to write a review for WiLogic for eleven months and am now taking the time to write this review. I too am a business owner and the way they speak to their customers and treat them is completely unprofessional and very conning. Unfortunately, I was tricked by Jared Burch into signing a 3 year contract at Wilogic. I trusted him as friend as we were connected through a networking group called BNI. I have to remain a customer until my contract expires, but I wanted to warn others of this and their manipulative business tactics. I called Jared Burch and emailed the company giving them a chance to make things right by me. The story in a nut shell is this: I switched to WiLogic from Vonage in 2016. I first signed up for 4 phones. They sold me Grandstream phones that can be be purchased on Amazon for $33 each for $189 and $245 each. The phones needed to be programmed, so I hesitantly paid more for them. They installed the phones and everything was going fine for nearly one year. At this point, I would have been a lifetime customer. I gave them referrals and recommendations as I was quite pleased with them. On June 8th, 2018 I was testing a new business model and was hiring several new team members and needed new phones. I called Jared and requested 7 new phone lines and phones, again paying 400% the cost of the same phones that I could purchase on Amazon. I was happy to do this as I was supporting a local business and I strongly believe in doing that. On September 20th, 2018, I emailed WiLogic asking them to suspend or close down only four of our eleven phone lines for our slow season. My emailed was ignored so I called Jared Burch. He stumbled around the situation and finally said, we cannot suspend any lines for you. You signed a 3 year contract and it was in the fine print. I questioned him and told him he never said I was signing a 3 year contract. I asked him how he could do that to me and why he wasn't clear about that as he was a friend a friend of mine (I thought). I again said, I was a loyal customer that gives him referrals and group recognition and he should make it right by me. He said, (Ha Ha Ha chuckling to me as he said this in a taunting tone) ..."well, we have to make money somehow!" Unbelievable. This is a discusting and unprofessional way to handle a customer objection whether right or wrong. I am embarrassed to have ever called him a friend and that I vouched for him to a group of my professional peers. I was simply asking for a suspension of a few phone lines (of our many) for a few months and then to turn them back on in the spring. They refused to work with me on this. Small local companies must offer better service than this. They must be more flexible and understanding of small business owners situations and needs. They must work very hard to distinguish themselves from the large competitors in their space and that would give them such an advantage over the big guys. WiLogic'a refusal to do this and see the must larger picture shows what kind of company they are and what kind of company they will become if they make it. In effort to allows attempt helping customers do better, even when they are poor with me, I will leave them with these three quotes in hope that it will make them a better company. "Good customer service costs less than bad customer service." "Customer service shouldn't just be a department, it should be the entire company." "Happy customers are your biggest advocates and can become your most successful sales team." Next year on July 14th, 2020, I will be cancelling my entire relationship with WiLogic. It is sad that due to them being inflexible, they will loose what once was a very loyal and happy customer for them. I was and am a town choir. I have given them nearly a year to make this right for me and they have proven to not care. This is the only negative review I have written about a company in 2 years and I have written hundreds of outstanding reviews. That speaks volumes. read more

Hands down the best internet service provider I have worked with. Before working with Wilogic, I had to deal with Spectrum constantly disputing the speed issues I had, despite paying them an outrageous monthly bill. When I finally got someone on the phone who understood the problem I was having, they promised to send a technician out the "next week sometime" and between 9AM and 3PM. Ridiculous. Wilogic has been phenomenal, and I appreciate being able to speak with real person, who actually understands how things work, and can deliver what they promise. read more

I switched my VOIP service over to Wilogic a couple of years ago and have been VERY happy with their service. The price was very competitive but the real value has been the expertise of the installation and service team. First, when they came out to switch the service, they noticed my existing Grandstream phones were defective (screen fade). They worked incredibly hard to get replacements for me, even though they were sold to me by my old VOIP provider. Recently I had a client complain about my on hold music so a quick note to the service team and that afternoon it was changed and updated. Great job Wilogic team!! Kelly and George have been especially helpful!! read more

I have had internet with Wi-logic for a year and two months. Since November and December of 2020 the internet has worked less then it works. In the last month the internet is down more then half the day and when it does work its barely usable. I have called customer service and technical support to no avail. They continue to tell me they will call me back and no one ever calls. If you miss your payment they will call within hours continuously. For $65 a month go with Frontier or Hughes net. If you need reliable internet service do not use wi logic. I will be canceling at the end of my billing cycle. read more

These good reviews gotta be fake wtf is going on over there? You guys actually don't know how to do your job, not only does the WiFi suck when we got it we are paying more now and there is absolutely no improvement. None of your techs know what tf they are doing. They all say the same damn thing and nothing works. But where stuck in a contract and I'm pretty sure you guys do contracts is cause your service sucks ass. Can't even load a picture on my gallery. Btw I made this account to clown on this horrible service. So don't bother. Can't even go on the WiFi ALONE without lag or not loading at all. Might as well use a stick to find WiFi. You're far better off then this garbage read more

Great company!! we've had them for several years. They always provide great service. Their prices are more then fair. I know, I'll forget someones name but Kelly is Great!! George is always Awesome!! Kevin was my original salesman which did a great job!! Plus I think they have two different Jeff's ?? Maybe I'm wrong ... Jeff or Jeff's have always done a great job on the technical parts. We have phone numbers with them and they host our Website!! Please Wi Logic don't change anything!! read more

WiLogic handles the service for our company in Huntington Beach and I can't say enough of how pleased I am with what it has done for my ability to get voicemails and calls with ease. I have never had a breakdown in internet service or connection. I am able to get all my calls from my office routed to my cellphone easily and efficiently. And to top it off, we saved over $400 per month by changing service! Thanks Kevin Rhue and WiLogic! read more

Have been using their VOIP solution for over a year. The price is right and it has gotten rid of the last landline for the business. An app allows for answering from a cell phone. All voicemail messages are sent via e-mail. A new feature allows receiving text messages. read more

I wanted to send a shoutout to Kelly, Lee and Josh with Wilogic! I spoke with Kelly and she is so friendly and quite knowledgeable about the product she sells. I enjoyed our phone conversation. Lee and Josh came to the house to do the install and both were so polite (my dog thought they came to see him and kept sneaking off to get some loving) and professional. Went the extra mile to help my dad with his tv and troubleshooting an issue with the internet not connecting. Really appreciated all they did and taking the extra time to show they really care!!! Thank you!! read more

I have known Wilogic for many years now. I highly recommend them and know businesses who have saved hundreds of dollars a month with their service. If you know of a mobile home park that needs internet availability that is one of their specialties. You can also always reach them with very little wait time unlike the large telephone companies. read more

Sick and tired of everyday my internet goes out for at least 10-20 min at a time and around 10x a day no joke. I've called many times and so has my husband and they always say "oh will send someone out" or "someone will be calling you to figure things out" and they never do! We can't get a different internet provider due to our mobile home park which sucks. But they never solve anything! I'm paying $85 for 25 mbps and they try to say there is no such thing as more than 25mbps when spectrum and other companies offer way more for the same price, and it runs great! Really wish I could change my internet to someone different. I've had them for a year now and I don't recommend them at all! read more

Our office switched to VOIP right before COVID hit (Nov/Dec 2019). Let me tell you, it has been a life saver. Wilogic helped us make sure that we were able to work remotely without any hiccups. Service is great and the price is even better. The Law Firm that I work at is saving at least $300 per month for our phone and internet. Everyone at WIlogic is super helpful and their staff is always there when needed. My favorite feature is the ability to get notifications of new voicemails whenever I am out of the office including the ability to listen to the voicemail. read more

We've had Wilogic for a little over a year now. Nothing but problems on a daily basis. Everyday/night while watching TV, the connection stops and interrupts our evening, so much for relaxing and watching TV. Internet constantly goes out. When we call we're told "I'll send someone out though your connection seems fine on our end" IT ISN'T FINE !! if this happens everyday, multiple times a night... Here's a novel idea - I live in a mobile home park - maybe someone from Wilogic should come out here to check on your equipment and figure out why it doesn't work properly. Geez Wilogic get it together before you start losing clients... read more

Wilogic is truly an incredible company. I opened a business in a location where to my surprise none of the major internet or phone providers could get me service. I found wilogic and they were able to get me everything they I needed so that my business could operate. I never had a single issue with them and any time I need them they are an easy phone call away. They are awesome and I refer them to anyone and everyone. read more

I've been with WiLogic for more than 4 years. They have the best customer service and they are an outstanding solution provider. My Internet area had another outage, but because WiLogic gave me a backup solution my business did not suffer an outage. I could go on and on about their service. Like the time they showed up at my office to let me know we were on our back up solution, but we didn't even know it. They showed up at our office. We didn't call...They just came out to see what the problem was. I don't know any other service provider that does that! WiLogic has my highest recommendation. read more

Amazing internet service! Not to mention, they have hilarious internet videos. Happy to have our company utilize their services. I highly reccomend them! read more

I have been using Wilogic for over five years and they have provided me with great service and awesome customer service. I recently had them out for a upgrade "free of charge". The tech was fast and very friendly. After the upgrade I received a call to see how my service is after the upgrade. That's what I call top notch service. read more

The WORST home internet service I've EVER experienced!!!!!!! Working from home??? Forget about it!!!! Internet pretty much gives you a giant F-YOU every night about 8-9 o'clock! Wanna rent a movie???? Forget about it!!!!! The constant buffering and shutting down ruins the whole movie! Having people over for UFC or Football????? Forget about it!!!!! Nobody will ever again come to your house when your internet shuts down right in the middle of the most important part!!! This company is a total embarrassment as an internet provider!!! Closed on the weekends so while your trying to entertain with zero television, they're living it up not giving two fucks!!!! I HATE giving them my money every month and if I could have any other company, I would!!!!!! read more

The new Wilogic Media Department is simply fantastic! Their customer service has been professional and easy to work with. I look forward to their new videos each week, and can't wait to work with them for our own advertising needs. Keep up the good work guys! read more

We have been working with WiLogic for a few months now and it's been a great experience. We look forward to our continued partnership!! Thank you Todd and team! read more

The wifi is really slow and inconsistent. I've tried to like this company but man it's so hard. Each time they've came over "it works fine" but I'll try to watch a movie or play online games and get kicked out 2/3 games. read more

It's hard for a plan and a service to execute both the plan and promise of service to meet people's expectations and hopes but, from the sales people to the installers and the product provided Wilogic. This organization did IT for my wife and I Nothing is perfect and stuff happens but any reasonable person would be satisfied if not extremely satisfied with these folks! read more

WiLogic has the best customer care and response time. They are always there when we need them. Current Customer read more

WiLogic has been providing great internet and phone service to our company for more than a year. Prior to WiLogic, our service was sporadic, completely shutting us down during business hours. WiLogic set us up with a great connection and provides us with a backup system in the event our internet fails. WiLogic's phone service has increased our productivity and minimizes wait time for our clients. Our clients can route a voicemail to any mailbox they choose, and we can retrieve our messages at the office, remotely or even through our email. George came to our office and trained us on how to use the phones and answered our ongoing questions during our first few days. We were able to record our own voicemail greeting or use WiLogic's own George as our voicemail "greeter". We were even able to choose our own hold music! Working with WiLogic has been a pleasure and we truly appreciate their professional services. read more

The team at Wilogic is awesome! I love the videos that they've been creating, they literally make me laugh out loud. Great service for your own media needs. read more

Their internet seems slower than NetZero was back in the day. Worst internet speeds and service I've ever dealt with. Can't even simply stream Netflix shows. I'm not talking about 4K either I'm talking about regular streaming. Stay far away from this service. read more

This internet is so spotty like your in the woods. And for the price your paying you would think you would be receiving great C-service and quality. This past weekend We called them over and over to get some assistance on what was going on. We needed internet and TV as my husband had just came out of the hospital and I had college homework to do and on top of that kids that wanted to watch TV with internet. They kept saying the problem was our TV not their internet! We analyzed all cables, etc. It was the service. And no one ever responded at WiLogic. My neighbors have mentioned the same thing to me about how they don't have that customer service when something goes wrong. They are quick at collecting money but when something goes wrong..... read more

Wow I'm very sad about some of these reviews !! We have fantastic service and the customer service is fantastic as well !! Will be customers a very long time !! Thank you read more

I have used Wilogic for many years now and find them to be one of the most responsive telecommunications companies I've ever worked with. The people are great and you've got to check out their hilarious videos on social media. I highly recommend you reach out to them if you are in the market to upgrade your telephone systems and much more. read more

I just recorded a demo with these amazing guys! They made it phenomenal and they were so nice and helpful and tended to my every need. I plan to work with them more on my voice acting stuff and content that I make. They are amazing at what they do and if you need anything professional and sounds amazing these are the people you need to go to! Highly recommend! read more

If you're looking for a reliable phone and internet provider, call Wilogic. The internet service is way better than dealing with Spectrum. They are a local company here in Orange County. It's nice to support our local businesses. read more

My business has used Wilogic phone and internet service for about 2 years. It was a seamless transition from the beginning, with great training and quick response time. We had problems with the phones we originally purchased, and Wilogic replaced all phones with an upgrade at no extra charge. The best part of this story is that we are saving a couple hundred dollars every month on our phone and internet expenses. Thank you Wilogic!! read more