One word : HELPFUL. I came here to buy a phone and SIM,the employee was very friendly, he help me finish all my paperwork without a single sweat. I didn't have a chance to get his name. But it's easy to recognize a friendly employee once you step in the store. I recommend this store if you're about to buy and phone or SIM. You can save a lot of time if you go to this store. read more

1 STAR -- TERRIBLE EXPERIENCE WITH T-MOBILE. THINK TWICE BEFORE SIGNING UP. I have been a T-Mobile customer, and my experience has become extremely disappointing. At this point, I feel like T-Mobile cares more about getting customers signed up than actually taking care of them afterward. PROMOTION THAT NEVER MATERIALIZED When I signed up for T-Mobile Home Internet, I was told I would receive a $300 gift card. I signed up based on that promotion, but the gift card never came. When I contacted customer service, instead of actually solving the problem, I was transferred from one representative to another and sent around in circles for nearly an hour. After wasting all that time, the call ended up being disconnected without my issue being resolved. That is NOT customer service. If you're going to advertise a $300 promotion, you should honor it and be able to explain clearly what happened when a customer doesn't receive it. THE "LOW PRICE" DOESN'T STAY LOW I was told the 55+ plan was $45, but then the price quickly went up to $55, and now I'm paying around $66 after only a few months. So what exactly is the point of advertising an attractive $45 price if customers are going to see the bill increase so quickly? $45 JUST TO ACTIVATE A PHONE?! When I purchased a new phone at a T-Mobile store, I was charged a $45 activation/service fee just to activate my new phone. T-Mobile is already making money from the phone and monthly service, yet customers are hit with another $45 fee for something that should be a simple part of the purchase process. HOME INTERNET HAS GOTTEN TERRIBLE The Home Internet connection has also been a huge disappointment. The service is slow, laggy, and unreliable, and the quality has gone downhill significantly. A home internet service that constantly struggles with basic connectivity is simply not worth paying for. OVERALL: VERY DISAPPOINTED Between the missing $300 promotion, endless customer-service transfers, unexplained price increases, $45 activation fee, and unreliable Home Internet, I have had more frustration than I ever expected from T-Mobile. My biggest complaint is not just the money -- it's the feeling that customers are promised one thing when they sign up and then left to fight for answers afterward. Think twice before signing up. Read every promotion carefully, watch your monthly bill, and don't assume that what you're promised at signup will be easy to get afterward. After this experience, I would NOT recommend T-Mobile to friends or family. read more

Went here to get my phone screen replacement but after 20mins waiting, was informed that they don't have it - they ran out. I guess it is a popular store, especially in the heart of VNese community area. The store is small but clean & parking is abit funky, since the store is in front of the Main Street and you have to walk around it on either side for parking but both are small parking lot area with 5-8 spaces for 12 stores/restaurants/market/tea/shop. Staff are very nice and attentive. I only give 3 cause I have to go to other store to get my thing done but I would give 4. read more

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Worst service ever. I walked in and asked for the person that helped me last time. But then he was busy with customer and I understand that. So I told them i don't mind if anyone here can help me. Even though there were 2 people available that time, they let me wait for 25 mins without any concern. Such an unprofessional service. read more

Terrible customer service. Too lazy to check inventory. I will never ever come back to this shithole. Wasted my time.

Please don't come here. The service is 1 Star. Huy helped me but he didn't help me . He keeps disappearing hiding behind the store. It seem like he doesn't want to help me. Huy needs to learn how to provide good customer service and not disappear. I don't feel like a value customer. I will not return to this place. read more

Beware...scammer alert! Today, I came to the store to pick up an item from T-Mobile Tuesday. The guy working in there was asking for my phone number and my ID (which is wierd because noons has asked me about before), but I still have to do it so I can get the item. After he got my ID, he takes the picture of my ID and scan the bar code in the back. I asked them why, and they told me that they just scan the ID, nothing happend. So I left the store, 5 minutes later I received a text message from Tmobile. It said " a Tmobile ID was created under my name. So they just created an username under my name without my knowledge. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Westminster, California

We had an AMAZING associate named Hung who was so kind to us while we traded in our old iPhones for new ones. He was supposed to go home at 7 but stayed extra late just to help our mom whose phone was taking longer than usual. Also, he was really sweet and accomodating enough to even change the store music when we asked him to! A 10/10 and very smooth experience thanks to all the amazing employees. read more

They really pushy. They don't want to help me with the iphone upgrade. They want me to upgrade to the higher price plan which i didn't ask for. I told them im ok with my plan. They told me i can't do upgrade. Then they lower the price a little bit. I said no thank you! Really bad customer service. read more

When trying to sell you on something they will tell you anything to get you on board including straight up lies. They promised to help cancel our Internet provider when we sign up to T-Mobile Internet but now say they don't offer that (they do and it is in their policy). We have ACP and was told to provide the info to a T-Mobile location only to have these guy lie that they don't accept ACP (T-Mobile's website states that they're part of the ACP program).When you need help regarding their service they keep deflecting the problem and saying it's someone's else's issue or they never heard it before. Go to a different location because this location will not help you at all! read more

I gave them 2 stars because the girl named Châu there is sweet and helpful. But my encounter with the 2 guys there was beyond awful. My first encounter was with a guy named Quy. In the beginning, everything ran smoothly until I asked if there is a more cost saving plan. That's when he turned his attitude "it's the cheapest one" with a condescending tone. Ok pass on that one. Then, I asked him, as I have been told, this plan will have roaming & let me receive text message when I am overseas, am I correct? Then, he condescendingly replied me: "the way you talked made me not understand". He speaks English full of accent but treats Vietnamese who he thought has just come here with disrespect and acts as if he doesn't really know Vietnamese. And then my 2nd encounter with another guy. There are instances where the store may run out of a certain item and will give you stuffs on display. So I just politely asked him: "I am able to get new phone and not on-display phone right?" (Because I trade in my old phone, I need a new phone urgently or else I don't have any phone). I didn't mean to offend anyone by asking that. Then, he told me I will only get $400 back for my phone and then after T-Mobile has a look at my phone, they will rebate me the rest for the phone. I told him that was not what I have been told. Another sales associate at the store already looked at my phone and told me I would get $830 back, things should have been straightforward in the beginning. I asked him to confirm with me I will get $830 back (which he hesitated to reply), and took picture of my phone, print it out with both of our signatures to confirm the condition of my phone when I turned it in. He in fact got very angry "don't you understand? Have you just been to America from Vietnam?". Wow wow, I probably was in America before he even attended elementary school but he asked me in that condescending way. When I told him he was rude, he said he was pissed off because of my question regarding new or on-display phone, and asked me that I treated him that way because he's Vietnamese?? (Which is a silly thing to say because I am Vietnamese also). I know most likely the store will reply me with denials. I dare you to post UN-TRIMMED, UN-CUT, UN-EDITED, FULL LENGTH videos of both the encounters here so fellow yelpers can have a fair voice. By having that attitude of being very condescending to customers and acting like you are better than the Vietnamese who are fresh on boat, I will be very surprised if this business can stay long on the market. read more

If I could give this store a zero rating I would, very rude staff, made NO effort to help me! I am a T-Mobile customer for 20 years! I guess you need to be Vietnamese to be helped at this store, disgusted ! read more

Quan is a scammer!! He tricked my family and I into thinking that we were able to cancel the internet provider if we don't like it within 3 months but now, we have to wait for a "coupon"?? This doesn't make any sense. He also told us that we had to buy these apple chargers too because they were only ones compatible with our new iPhones, but we were still able to use our old chargers and it worked perfectly fine! We didn't need the new chargers whatsoever and lost $40 because of it. We were misinformed a lot of information and the workers here need to be trained better. read more

I had the worst experience in this store. I don't suggest anyone to stop here for service. If you can, seek help at your next location. I wasn't greeted. I came into the store to have my old phone swiped clean and to replace my screen protector. The associate stereotype me as someone to be fraudulent. He treated me aggressive. When asked for my ID to verify my account, he took extra measures that other T-Mobile employees have never done when verifying my account. The associate was rude about replacing my screen protector as it's a service that I pay for with my monthly bill. When I vocalize how rude he is about his service in helping me. He mentioned "I need to be grateful that he's replacing it." Despite that I pay for it. I asked to speak to a manager about his inappropriate behavior, although he spoke English; he began to speak in a different language in my face and started laughing. When the manager approached me he was already laughing and didn't try to diffuse the situation. The employees and manager was lying about their names when I asked. I was livid and requested for cooperate who I immediately spoke to over the phone inside the store. The Corporate headquarters did send my poor experience to a higher level in authority. I do believe my ethnicity played much factor, although I hate to consider the facts of me being an African American woman. Nonetheless, I deserve to be treated as anyone who has business with T-Mobile equally. That store has poor business. Aishah read more

I would highly recommend this T-Mobile store. There are a lot of options out there but if you want great customer service and someone to walk you through all the options without feeling rushed or pressured then look no further. read more

My family and I have been loyal to this T-Mobile store for over a decade. I have never received anything less than the utmost professional experience. You can tell that they take safety precautions with covid and follow all covid guidelines to the dot! read more

I purchased two phones today. Huy was very helpful with the purchase. Very friendly and explanation was clear..

This is going to be our new go to spot. Had an iphone 6s, and finally decided it was time to upgrade. Even though they were busy we got excellent customer service and the process to upgrade was made so easy and fast. I was told the 12pro was on backorder but I ended up getting it in a few days! read more

Wasn't welcomed as a customer. Pretty sure my phone has Warranty lol didn't ask for my account number or anything and said nah I can't help you lol k bye read more

Scammers. I hate Asian T-Mobile stores . They think it's because we are not knowledgable about their promotions and phone , they can scam us for our money. I don't know if theses worker get pay for commission, but they will try to use the word "free" to get customer to buy their devices or enter a new line . It's sad to see college students working here and doing dishonest work . Talk to T-Mobile representative and look at their website first before you set yourself up . I feel really bad for old Asian not knowing what they signing up for . My uncle came here a few days ago trying to get an iPhone 7. After long talk, he somehow managed to bring home both the iPhone and also a tablet . He came over to me and ask why his bill is extremely high . I read and talk to T-Mobile representatives and they said he sign up for 25$ a month for 24 months data for the tablet . If he sign up for that promotion then the tablet will basically be "free". They probably told him he can get the tablet for free without mentioning the 24 months data charged . They also made him trade in his wife old iPhone for the new iPhone 7 with paperless and auto payment sign up. Scammer. So he doesn't know his real bill. My uncle end up losing a lot of money and have to pay the tablet in full. Shame on you workers for trying to make money out of people . You can't keep customer if your work is dishonest . For references , my uncle is not stupid , its what the worker told him that he based it on. Don't trust the word "free". Read online , talk to T-Mobile representative first !! Don't listen to them. And if you need to open new line , stick with your plan and don't let them side track you into getting into something else unless you're knowledge about it . Any good review on here , is probably their friends /family trying to promote them. I'm not salty, I'm stating what's true . read more

I've been going here for years and they always helped me out with whatever complications I had to getting a new phone. Everyone's customer service is great! read more

I came here looking to upgrade to a new Android phone. Binh was super helpful and also funny. I had the best laugh when picking out the phone. He guided and explained to me the entire process. He didn't try to push me to buy anything that I wouldn't use either. The store was packed but he spend his time explaining everything, answering all my question instead of going to the next customer. Definitely ask for Binh if you decide to stop by, promise you won't be disappointed. read more

Here for new lines and additional phones. Pretty quick and easy to understand new transactions. Explained in details and greatly appreciated! Thanks guys! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Westminster, California

I can here to update my phone. Great service here I received from Tien. He was super friendly and helpful. Very clear on the deals and save monthly payments positively. He didn't try to push me to buy anything that I wouldn't use either. I felt so comfortable and pleased with the service here P/s: smiling is a plus of store! read more

Bit of a late update, but my mom and I came into the store to see what was up with her contract paperwork. Hung Le, one of the store managers, ended up taking a whole hour to patiently and fully explain the contracts to my mom. Props to him, he was great, and never seemed flustered or frustrated. So what happened is a case of customer communication and explanation and the lack thereof. My mom came in, wanting to BUY a phone, but they automatically signed her up for the new T-Mobile JUMP! On Demand Lease program without explaining to her what the program actually entails. When Hung actually explained to us how the program works, then it all made sense why someone would want the leasing program over the traditional 2-year installment payment plan. Similarly, though more egregiously, they also failed to explain what they meant when they promised my mom the accessories were "free." So the accessories (the phone case and the screen protector) come out to about $3 a month according to the payment plan they have set up for it. What they failed to tell my mom the first time around is that they applied a discount code to deduct $2 from my mom's phone insurance each month (i.e. she would now only be paying $8 for $10 worth of insurance coverage). Therefore, the net difference would be $1, between the new $3/month charge and the -$2/month in savings (ummm still not "free," but okay). Here's the thing: my mom never signed up for or had a phone insurance plan at any time. There were no $2 savings to be had. So...the original associate who helped her was careless/didn't check and probably just assumed my mom had a phone insurance plan. That means that she would've paid full price $75 for them. Anyways, just in case the store owners/managers actually read Yelp reviews. EVEN if my mom had a phone insurance plan that a $2/month coupon was applied to in order to make the accessories essentially cost $1/month...I'm pretty sure you still can't represent that as "free." I feel like that is just opening yourself up to all sorts of legal liability, including claims of violation of federal and state UDAP laws, the corresponding agency regulations, and good old common law fraud and misrepresentation. Disclaimer -- I am not a licensed, practicing attorney, and this is not legal advice. This is simply a suggestion that you consult an actual attorney to find out if you are violating any laws. Thanks Hung for being great, but please retrain the associates to communicate better with customers, and PLEASE rethink the accessories sales pitch where you say they are free, because they're not. read more

I came in earlier this week to get a new phone. I was greeted right away when I got there and the employees were very nice and friendly. Hung showed me the phone I wanted and matched me up with a plan. I had originally gone there just to check out what was available, but I ended up with a brand new phone. I would definitely go here again! read more

I came here to upgrade my iPhone 7 to iPhone 12 Mini and I was so impressed by the great service that Hieu Mai offered to me. Hieu was very helpful and nice. The order process was fast and accurate in alll of my informations. I highly recommend people who need help with their phones. You won't be disappointed. Trust me! read more

"I like the customer service here, I like their good business, and most of all, they helped me a lot." - Thuy Mai

I've come to this T-Mobile store several times and I have to say that all of the staff are super friendly and helpful! Anything that I needed help with, I have received successful assistance and always got the best deals here. Will definitely come back in the future! :) read more

I been to many T-Mobile stores. This one is the WORST one I have been to. One word: Scammers. I have Jump on Demand. They tried to charge me at least $80 worth of accessories if I wanted to upgrade, saying it was "mandatory." I called them out on their lies and they said I also had to pay a $12 per month Car Link device as well. I never had to pay these fake fees before and was told that it was their EXCLUSIVE store "policy." After seeing that I wasn't happy, they told me that they can waive those "mandatory" fees and just pay a $50 upgrade fee. I was fed up with them at this point and paid it anyways, but found out later by talking to a T-mobile representative that there was NO SUCH THING AS AN UPGRADE FEE. I returned to the store and asked what was up with that, and they told me that it was EXCLUSIVELY just their store that charged customers an illegal $50 fee. WHAT?! edit: turns out they charged me 2 sim cards that they never gave me. They gave those 2 sim cards to other customers. I talked to a different store manager who talked to this store about their scamming practices and I finally managed to get a refund. This store is pathetic... Don't go here. They exist to scam unknowledgable asian people. read more

These people operate like used car salesmen, very eager to get you to buy more things and yet give you all kinds of trouble when you want to return said things. They were trying really hard to not let me return a device by giving me some reason that otherwise a non-problem according the T-Mobile phone rep that I talked to after. I ended up not being able to return the item. They're either very incompetent or just really trying their best to not lose sale that they've already made. Very bad business and would not recommend anyone who's looking to get a new device or open a new account. read more

Scammers I was at work when my parents decided to buy a new phone. We usually go through Costco as I work there and know am friends with the guys. Had the similar problem as Monique where they told my parents they could have free accessories if they only paid the tax on them. My parents recall it very clearly they said "free" and they wouldn't be charged for any accessories. The paper work they used is very shady. I can see how they used it to confuse my parents and scam them into buying accessories. The first page they used doesn't show any balance and shows zeros for all the accessories. My parents said this was the page they used when they told them accessories would be FREE. The second page shows balances but when my mom asked the sales man said you don't have to pay that its free you only have to pay tax. My mom is not one to get easily tricked, she questions everything. They only way they got this to go through was by flat out lying about FREE accessories. We called them and argued and the sales man that helped denied saying anything of the sorts. They are now reported to the Bureau of Better Business and T-Mobile. Do not shop here. read more

Woowooo, I was looking for a Bluetooth, because I'm always on the road, and mr Tien sold me the best one ever. He took the time to show me how it work and set it up into my phone. He also gave me $20 off discount. Definitely come back. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Westminster, California

Come look for Hung Le, he one of the best seller ever. I came to the store looking for an Iphone, instead he hooked me up for a second one only half price. Now me and my sister both have Iphone so we don't have to fight. 5 stars isn't enough. read more

All I could say is wow. I've been to different T-mobiles always switching around because I was never satisfied with the services they've provided. Ever since I've stumbled upon this store I've been going ever since. I was trying to get a good plan and they gave me the best deal. They were always quick to welcome me and help me out when needed. read more

Been a regular here for many years and for all of my phone problems not that I've had any which is amazing! Dont let the snarky reviews fool you the employees here are friendly and will try to help you find the best deal possible for yourself like they did for me! read more

It's a trusted and best place to get new phone fast with pleasure with great help from staffs. Thank you.

Terrible customer service! I came in to ask a quick question about adding a line to a current plan and waited 40 minutes to be told the account holder needed to be there before they can tell me anything about adding lines to the plan. The employee, Quan, also put another guest's name on the wait list before mine even thought I was there first. He was the one that "helped" me too. -_- But the other employees seemed to not notice that I had been waiting much longer than all other guests. The same employee (Quan) also turned away another guest that came in with what seemed like a quick question. How ridiculous is it that I couldn't get any information about adding lines to a plan and getting a cost estimate. Will not be coming back to this store. read more

I should have read other reviews stating they are scammers before stepping into this store. After spending about an hour picking out a plan, selecting phones and almost finalizing the two year contract, I asked about what if the signal and cellular service isn't good in my area with numerous hills and valleys. I can't even get broadcast radio or TV and have to rely on satellite and SiriusXM. I was told that there was NO WAY that I could test service and that there was no trial period before committing to a two year contract! Both the salesperson and the store manager repeated this. Then, unbelieveably, the manager asked me if I had friends who have t-mobile that I could borrow their phones from to test at my house! The manager then came up with the idea to sell me the cheapest smartphone they had at $150 (non-refundable) so I could test the service! There was no way I was doing that! They ended up convincing me to buy a burner sim-card and that if I could find an old cell phone that was compatible with the t-mobile network to do that. $26 for the card, activation, taxes. When I got home, I still couldn't fully believe what they told me in the store and Google searched that t-mobile does have "TEST DRIVE" which allows for a 30 day free trial period on their network. When I confronted the store employees about this the very next day, they claimed they are a "retail" store and not a "corporate" store, so they are not trained or obligated to tell customers about that program. When I asked for a refund because the only reason I bought the SIM card was because I trusted what they told me, the store manager promptly hung up on me. Absolutely awful how they treated me. read more

I was able to go to your shop, I was very pleased to be served by Chau Tran, I enjoyed the staff there. Thank you for opening this shop to serve us. read more