After a frustrating experience at the Garden Grove Verizon store, Cary referred me to the main Verizon Corporate Store, and I'm so glad he did. From the moment I walked in, the difference in customer service was night and day. I was greeted immediately, the staff was professional, attentive, and genuinely interested in helping. Frank, in particular, was outstanding. He was incredibly patient, understanding, and knowledgeable. My situation was complicated, but he never made me feel rushed or like I was a burden. Instead, he took the time to walk me through every step, explained all of my options clearly, and stayed with me until everything was resolved. I also had my toddler with me, which can sometimes make errands a little chaotic, but the staff was kind and accommodating. They never made me feel uncomfortable or inconvenienced, which I truly appreciated. I genuinely thought I had done everything right and covered all my bases. I asked questions, verified what I was told, and believed I understood what I was signing up for. Even so, I was still caught off guard by some of the promises that didn't quite match reality. It was frustrating, but looking back, I realize it wasn't a dead end, instead, it was just a bumpy road to getting everything sorted out. If there's one piece of advice I can offer, it's this: be cautious of Verizon representatives who come to your home offering amazing deals to switch carriers. As the saying goes, if it sounds too good to be true, it probably is. Take your time, ask plenty of questions, and don't rely solely on verbal promises. The good news is that Verizon's corporate team didn't leave me hanging. Instead, they took ownership of helping me navigate toward a solution. There's a reason Verizon has built its reputation over the years; and when I finally reached the right people, they genuinely cared about making things right. Nothing worthwhile in life comes easy, and I suppose this was another lesson learned. While the process wasn't perfect, I'm grateful for the professionalism, patience, and commitment shown by Frank and the team. They turned what started as a stressful experience into one that ended on a positive note. read more

Shoutout to Javier & Felipe for his exceptional customer service! Javier was the main man to help us validate wirh customer service about our issue . He took the time to review our account, pull up previous notes, and helped us get hundreds of dollars credited back. Throughout the process, he was patient, professional, and did a great job keeping both me and my partner calm and informed. read more

Manny helped me out and was very nice! He was informative and thorough. I appreciated his help!

I ordered a phone online and it was ready for pick up a couple of hours later. Went in. Ample parking which is great. Asked immediately how the could help me which was also great. I went to the lockers as instructed in the email to pick up but was informed they were not working so they pulled the order drink the back. All good. In and out in 5 minutes read more

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This store is unprofessional and unreliable. We were just there and scanned the QR code on the door and it confirmed that it opened at 9am- and the three sales people in there knew we were waiting out there and we finally took a photo of the doorgate that was still down at 9:20 and left. Don't waste your time here. read more

Verizon - This is what came up when I scanned the QR code - Mobile Phones Near Me - Huntington Beach, California

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Kyle is a condescending, arrogate, rude and disrespectful sales rep for someone who had been in this business for 30 years (which isn't the flex you think it is) I came into Verizon over a month ago & was told they would mail me out a bill so that I could have the ability to pay it off before they charged me a massive 2k dollars at one time. Then when I asked for my bill to be printed out it was a huge hassel. Like I asked for his first born son. Highly unprofessional. read more

12/17/25 -16401 Beach Blvd Huntington Beach, CA 92647 Jose V. at Verizon provided outstanding service from start to finish. He helped our family open six new lines and transfer two numbers from our previous POS carrier (T-Mobile) with professionalism, patience, and clear communication. What impressed us most was how smoothly he handled everything while several family members were out of town and overseas, coordinating multiple users without missing a detail. Jose was thorough, calm, and never rushed the process. Because of Jose, we're confident in our decision and plan to stay with Verizon long-term under the condition of, and care of Jose (Preferred). Highly recommend asking for Jose V. if you want exceptional service done right. 10/10 read more

Verizon - Thanks Jose! You really treat this business as if it were your own. - Mobile Phones Near Me - Huntington Beach, California

This place is a circus. Understaffed and rude. Personnel walk around here like they have the keys to heaven! Very arrogant. Go to another location! read more

Today we came to get my wife Jennifer a new iPhone. After we were checked in, we waited a few minutes for the next customer service representative. Aica greeted us and immediately started to answer the many questions we had. Aica was professional and extremely knowledgeable. We got the phone we wanted and Aica helped us transfer our contacts and our photos. Everything was super easy and laid back. We were treated very well here. Aica is one of the many reasons I've been a Verizon customer for over 25 years. Aica is awesome and gave us great customer service. This Verizon store is my favorite for sure. Thank you Aica for being awesome!! read more

I walked into this Verizon with 15 minutes left before closing. I was provided with assistance right away - had me signed in to be assisted with the next available customer service. We knew what we wanted to get so once we were proved with a sales associate, things moved quickly to secure a new phone and we were out the door in 30 minutes! read more

I came in and this guy named Kyle sat there trying to mansplain my bill to me, he is completely disrespectful and condescending. For someone who claims to have been in the industry for 30+ years I have never seen someone so unhelpful and useless. read more

This is a corporate store and we were directed to go here by customer service and have someone trouble shoot a phone issue. We were confronted by the front end greeter who later claimed he was the store manager. His name is Mario. Its hard to believe he can be a manager. He was hostile, adversarial, impolite and rude. And those are the good things I can say about him. Made no attempt to understand the issue or help. I am so glad we switched carriers after 15 years with Verizon. @Verizon: you need a different and better manager. read more

Unfortunately, now that they're owned by Verizon since January the service has really gone downhill. Our Internet drops repeatedly. We have to spend a lot of time on the phone with someone in India. They're offshore all their service text to India so that they can pay them less than a living wage and they try to charge you $150 to come fix something at your house when their equipment doesn't work. You ask them for a refund for the time it doesn't work and they have to put it through the bureaucracy. Really crappy customer service. Too bad Verizon ruined a great local company. read more

This location has the worst customer service, especially from the so-called customer service manager Mario. I've been a customer since 1994, but I'm switching over to Spectrum. My friend switched to Spectrum 8 months ago and has not had any problems. I'm able to save $200 per month on the three lines that I have. I see that this Verizon store has the lowest ratings in Southern California, which explains why it ranks worst among all local stores. After I posted this, I saw that I gave them a bad review a few years ago. Boy, am I glad that I am switching carriers today. It is also a reminder of why I was traveling all the way to the South Coast Plaza store the last few times.​​​​​​​​​​​​​​​​ read more

If I could give zero stars, I would. Just left this store after MONTHS of trying to work with Verizon. Carlos greeted us He was hanging over the podium scrolling and finally looked up and asked what we needed. We told him there was a hold/lock on my phone that we had been told numerous times had been removed. We even had an email from Verizon stating as much. He said there was nothing he could do. That we had to call customer support AGAIN. I asked if there was another number he could give us or if he could call. He said no. That was it. Just no. I have NEVER had such poor customer service from Verizon in general and Carlos. It was like he just wanted to get back to scrolling. read more

I went in there wanting a new phone without really knowing anything, so Sandy met up with me to help out. She was very kind and helpful, and I enjoyed my experience with her. She helped me find the best options for me and explored ways to even help me save money! I'm very grateful that I went to this location. read more

BECAREFUL!!!!! They clearly prioritize their commission over helping customers. I specifically asked for the fastest WiFi plan, and even though it wasn't available at my address, they assured me I was getting it. Instead, they sold me a cheaper, slower plan just to make a sale. Total waste of my time and gas. The behavior felt misleading and aggressive when I questioned it. Avoid Manny in particular and double check everything before agreeing to anything here. I would not recommend this location. read more

AWFUL AWFUL AWFUL. Our plan recently received a promotion to upgrade 3 phones. We were told to trade in the old phone at any Verizon store. Went to the nearest Verizon store and they said need to go to a corporate store. We googled corporate store, which their website says is in Costa Mesa - went there and they said no, it's not a corporate store and deferred to 2 other stores. Went to this branch - they said it would be 45 minutes to drop off the return because the initial rep who did the promotion didn't do some kind of trade-in step. I couldn't stay 45 min as I had responsibilities. They said I could call customer service to get whatever step they needed so I could do a simple drop off for return. Stayed & called customer service which of course had hold time. Manager had me call 2 different customer service numbers. Finally got through, asked for the return step the office needed. Got the step done. Manager was hiding in the back upon the last step. Office staff then said they can't take it because it's an UPS label and not the return step they needed. Wasted so much of my time, no resolution just simply drop off a trade in. read more

Terrible customer service and they will hang up on you when you try to explain the issue to them. VERY OVER PRICED! If you order a phone don't expect to get it when they say you will! read more

This Verizon store seems to have a teamwork approach to customer service. I had a power button issue with my phone yesterday. I had the phone for a long time, and it was time for an upgrade anyways. Brit(ney) helped me get a new phone without having to trade-in my old one. She additionally hooked me up with stackable promotions that included a 2T back-up plan, and my monthly payments will remain the same. She also confirmed certain parameters of the overall plan, auto-pay, and pricing with a couple of her teammates who assisted enthusiastically. Brit also conveyed to me the current Verizon/Frontier internet promotion where they will pay for the first 6 months, provide faster internet, and all at a much cheaper price than what I am paying now! I had to go pick up my Daughter, but will be returning today to change my internet provider to Verizon/Frontier with Brit's help. Brit displays exuberance, friendliness, and courteous professionalism in an environment that is potentially vulnerable to much stress. read more

I only find one person(Ms Sandy) offered exceptional customer service. Others, they find you as potential preys. Their customer service is awfully bad - they don't receive and return calls for the issues you've got from them. You have to see them in person, which will cost you lots of valuable time. I strongly suggestion you visit other location. read more

came in twice - both times excellent and quick service !! awesome place to come. A little wait and short time compared to other stores.

Jeremy is an invaluable asset. He makes the transition to a new phone feel seamless and is both professional and personable.

Salesperson left me sitting in the store for 30 minutes so he could "print out a quote"...

DO NOT trust the sales staff at this Verizon store. What happened to me and my sister feels like a deliberate scam. When we signed up for service here, the sales associate (his name is NAVID) confidently told both of us that Disney+ and Netflix would be free for life as long as we stayed with Verizon. He even said I could pick an extra perk and that he'd waive the cost for the first month. I didn't bother choosing another perk because I wasn't interested -- but I trusted his word on the streaming benefits. Fast forward just three months, and now I'm suddenly being charged for both Disney+ and Netflix. I reached out to the same associate for answers, and he completely changed his story -- now saying the perks were only free for one month. That's a blatant lie. Here's the kicker: my sister, who signed up at the exact same time, was told the exact same thing. Two people. Same day. Same false promise. This wasn't a misunderstanding -- this was a premeditated sales tactic designed to mislead. What's worse is that this kind of dishonest behavior damages trust in a brand I used to believe in. I feel cheated, misled, and genuinely angry. If this is how Verizon trains or allows its representatives to behave, it raises serious questions about their business ethics. Be careful. Get everything in writing. Don't fall for the same trap we did. If you've experienced similar issues, report it. We need to hold companies accountable for misleading customers and restore trust in the service we pay for. I'm now seriously considering cutting ties with Verizon entirely. read more

Promised new tv. With verizon internet. They lied. Same thing happened to my brother in law. Promised tv. Got nothing

I was here last week to open a business phone line and internet. Everything went smoothly but one thing that was outstanding was the person who was helping us. Her name is Aica. She was the nicest representative I've ever met. She made a lot of extra effort to make sure we get the best deal and speed for the package we selected. She was super friendly and enthusiastic in what she does which made our experience very comfortable. If we need any changes for our service in the future we'll definitely come back here again. (Just for Aica). read more

I have been going into Verizon on Beach for years to upgrade. Today I was given Jeremy. He had NO customer service appeal and he was chewing gum non stop. He was not accommodating and I eventually walked out dissatisfied. read more

Great service! Micheal noticed I wasn't credited properly for the 2 phones I was trading in and updated my account to reflect the promotion. My previous experience here was great too. Staff is very helpful. read more

This was by far the worst experience I've ever had with Verizon, and I've been a loyal customer for over 23 years. I walked into the Verizon store at 16401 Beach Blvd, Huntington Beach, CA and saw three employees standing around doing absolutely nothing. Not a single one greeted me, offered help, or even acknowledged me. When I asked for assistance with setting up a new line and switching a phone, one of the employees flat out refused to help. His excuse? "We're closing in 5 to 10 minutes." They weren't helping anyone. They weren't busy. They were simply standing there, staring at the clock, doing everything in their power to avoid helping a customer. On top of that, I had just come from the other store at 18922 Beach Blvd where another employee told me they were having "technical difficulties" and couldn't help either. Then he casually mentioned it was his last day, as if that somehow justified not lifting a finger. So I drove to another location and still couldn't get anyone to help me with something that should have taken five minutes. This isn't just poor service, this is complete customer neglect. It's laziness. It's a failure of responsibility, training, and basic professionalism. Verizon has seriously fallen off. The level of apathy and disregard I experienced today is absolutely disgraceful. I am canceling every service I have with Verizon. I am cutting off all four of my mobile lines. I am canceling my mobile hotspot. I am canceling my landline. After 23 years of loyalty, I am done. Verizon clearly does not value long time customers anymore. I hope someone at corporate reads this and actually feels something. Because if this is what your brand has become, then it deserves to lose every single customer who gets treated the way I was today. You should be ashamed. read more

I am trying to return the Verizon internet box from their store in fountain valley which I got from there store.They told me to return the home internet box to the main Verizon store. They don't accept their own home internet box! the Huntington Beach store is good.Fountain Valley Verizon bad service. read more

DANG was very thorough, knowledgeable & fixed my connectivity IPhone problem. I'm a 30 year Verizon customer and am happy I remained with them. read more

Amazing customer service. Came here and was pleasantly helped by Henry. Henry went beyond to make sure I was given the proper service. I went to 4 other Verizon stores and service was horrible, but Henry restored the confidence in Verizon. If you need a new plan or anything come to this store and ask for Henry. read more

BLACK FRIDAY SCAM My phone is acting up and due to the Black Friday sales I thought I would look into deals. I am a very happy T Mobile customer. I called, to gain access to their promotion which was advertised with three devices at a total of 100. The agent assured me that the total monthly payments would be $107.00 taxes and all fees included and no hidden costs. He also assured me that he would discuss it with the next agent. Once transferred the agent agreed that the total was as agreed upon. It was not until I shared all my personal information and credit info that they would give me the contract that significantly increased to $135.00. Juan, the supervisor was not helpful and was a waste of time speaking to him. So I will be staying with T Mobile. I do not have these SCAM issues with them and they honor what they quote. read more

If you are Vietnamese, please ask for Dang and not Sandy. Dang was extremely helpful and really took his time to explain everything we asked. Sandy on the other hand will keep everything super vague so you will think you are getting a good deal but you are not. She only care about getting that commission money instead of actually helping. read more

Worst Verizon store! They don't care about customer experience. I've spent hours here setting up a new phone. There's no bathroom. Do yourself a favor and go to the Verizon store in fountain valley off Brookhurst read more

Finding a phone store and business is always a challenge for someone with multiple lines or in my case, a local business. I want to say thank you to Ika and Sandy who always take care of me here. Thank you ladies! read more

Miguel A. Provided excellent service and was very helpful and professional! The wait time was minimal and any questions we had were answered with knowledge and care. read more

If you're looking for somebody with patients to help you get out of your old phone and into a new one, ask for David C... he has the patience of Job! Not at all sales-y and very helpful. read more

Yeah, you're so sorry and care so much about your customers yet, I didn't get reimbursed for the year you charged me for two extra lines at $35 per line which I did not sign up for. Do the math!! $840 stolen from me in a years time. read more