This has to do with the Online ordering for Beauty/Fragrance. Everything I get from Dior beauty is beautifully package & you get to try fragrance samples which I enjoy trying out....I just recently entered their Silver level & received everything except my welcome gift. I called customer service about this & the rep was very patient & has re-ordered the welcome gift for me. Aside from not getting my gift, everything has been good with my purchases. read more

I've been shopping here for a few years and the customer service has definitely gone down. I think the sales associates strongly believe they are above the clients, and act so. Need I remind everyone- sales associates earn commission based on what clients buy. It's safe to say after 3-4 years of consistent Dior shopping, I've found another designer that meets my quality and service expectations. read more

Was invited to a private showing so me & my girls decided on going. I know I was tacky by bringing my Louis Vuitton bag but I made up for it during my shopping excursion . Service was to the nines with champagne and wine being served to all the guest along with hors d'oeuvres. It was a beautiful event, and I was so blessed to be invited for the private showing. We decided to Christian Dior to the party. If you're ever in the area, you should come see Christian Dior, Newport Beach, California, and get the service so well deserved and the merchandise to the nines read more

Dior - Myself and two other influencers on my show - Women's Clothing Near Me - Costa Mesa, California

We stopped by the newly opened Dior beauty at South Coast plaza and I loved that it is separate from the boutique. You will find some accessories and beauty products here. I loved it because I was able to go in quick and buy the lip glow. Service was good. read more

Dior - Women's Clothing Near Me - Costa Mesa, California

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If I could give 0 stars I would. Michelle H has no patience with people and took a long time.

Jaq is the best! She is patient and so sweet! She knows so much about Dior products and is my go to person at each visit. If she is with someone I wait for her because she pays so much attention to detail and your needs that she is definitely worth the wait. This is for the Dior beauty whee they sell makeup, perfumes and jewelry. read more

Came to Dior to purchase Cologne for Father's Day.... To my surprise, they use CHEAP ingredients like Yellow 5 and Blue 1. These filler ingredients cause premature winkles and early baldness. read more

Dior - Cheap Ingredients in Dior Sauvage - Women's Clothing Near Me - Costa Mesa, California

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If you love dior product but as below of bad reviews with some of the customer service there find MICHAEL !!!!! He will make sure to take care of you !!! He was our sales person and we had a little issue with size and and refunding and the other workers weren't that great to take care of us and we did contact him and he took care of EVERYTHING!!!! It was my first most expensive purchase of dior coat and I was upset and he made my frown into a smile with no problem!!!! So I would definitely make sure have a relationship with Michael and to have him as your sales person !!! 5 stars forsure !!! Will be back with Michael!!! read more

This review is from a gentleman's, a bloak, a dude's perspective. Studio - classy and mostly beige to white details in the store. Elegant. Ambiance - better bring your Dior purse to covet items here!! Staff - attentive and helpful so I would recommend a visit here! Tanya, our SA was helpful and jolly! There was a small line but didn't feel snobbery here. Price - as one would only expect, epic!! read more

Dior - Another view of their studio - Women's Clothing Near Me - Costa Mesa, California

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Visited this boutique for a return on a purchase made internationally. Customer Service had scheduled me with a gentlemen named Spencer. Spencer reached out to me to set an appointment time to visit their boutique. He was very professional, provided excellent service and addressed my concern. I would highly recommend him to anyone looking to inquire about CD products and a great representative of their boutique. I will be asking for him going forward. read more

Steven helped me pick out a purse and made the entire visit so enjoyable! He could tell I was a little hesitant with which purse to choose so he gave his honest answer that catered to my style without being pushy for a more expensive choice. I really appreciate the honesty and the professionalism! I took the purse out for a wedding I went to recently and it perfectly complemented my outfit. Thanks Steven! read more

Dior - Women's Clothing Near Me - Costa Mesa, California

The store boutique is always fancy 24/7. Today was good. This evening I visited that store and every employee was doing a good job making customers feel welcomed there. Most of it was one of the employees I met name Derek he was very helpful. He helped me with some of the items I wanted to know and even offered me if I wanted to drink. Usually no one at any boutiques would do that. This was such a short nice experience. read more

I recently visited this store which is very small but they have excellent customer service. I was impatient with the quality of their products and you can feel their passion. read more

Dior - Shoes - Women's Clothing Near Me - Costa Mesa, California

DO NOT shop at this location!! I usually don't even leave bad reviews but the staffs wasted our time and provided a horrible experience for us. We came in to hopefully exchange a gift we received and the staff refunded money back to the gifter instead. They did not communicate clearly that the money would be returned to the original gifter. We have mentioned multiple times that it was a gift and it needs to be exchanged but the staffs were extremely rushed and failed to fulfill our request. We wasted hours trying to resolve the issue but there were no accommodations made at the end. Instead, the manager was extremely nasty and rude towards us. The entire experience was unprofessional and sad that my sister had to walk away empty handed. Shop anywhere but this store! Do not waste your time and deal with nasty attitudes. read more

I bought 2 belts from Dior and as soon as I received the package I opened it and as usual in their standard box there were two belts individually wrapped in thin white paper. I unwrapped them and put the belts side by side and inspected them carefully. On the buckles one had a plastic wrap and the other didn't have it. I looked at that buckle carefully and found there were scratches on it. I took pictures of the scratches and immediately called the customer service and complained about the scratches. She told me to write a report and send the pictures to her and she would forward it to the fulfillment team. I told her I was worried that they might accuse me of causing the scratches. She said not to worry about it and just return the belts. I carefully wrapped the belts with the white thin paper that they came with and sealed the box and took it to the UPS store and returned them. It was done within four hours. After a few days I received an email that they had received my return and the quality experts would check and if everything was good they would refund the money. I waited for a week and called them and asked the status of my refund. I was told it was rejected because of the scratches. When I heard that I was absolutely livid and I asked for a manager. She was with another customer so I waited for a while and called back and on the third call I got a chance to speak to the manager. I explained the whole situation and told her it was not very nice of Dior to send a defective product and accused the customer of causing it. She said she understood the situation and she would try to process the refund and while we were still on the phone I received an email saying that my refund had been processed. The manager Marwa made me calm down and I thanked her. I had bought thousands of dollars worth of their products and they didn't value their customers so I decided that I would never buy from them again. So fellow customers please check the items carefully and if there's anything wrong take pictures and call and report and return them ASAP. It may have a big name but not a very big heart. Good luck! read more

Stopped by window shopping today and came out with a couple of bags of treats. Lol. Covid guidelines are strictly enforced. Waited in line for about 5 minutes and then I was able to come in. All staff was wearing a mask and properly. I even noticed a gentleman off to the side that anytime a guest would leave a area, he cleaned and sanitized it right away. Really impressive actually. ELLE. Is who helped me, she was great. Really patient, went above and beyond never making me feel rushed. I appreciated that. Ive now appointed her my new Dior sales rep. I had to go to lady in Beverly Hills, although she was very nice she always took long to reply to my inquires about items in-stock and as you know, when we want something WE WANT IT RIGHT NOW. Lol Ended up walking out with all kinds of goodies! read more

Dior - Women's Clothing Near Me - Costa Mesa, California

Here's the problem: here on Yelp it says CD closes at 700p. However the security guard in front says the store closes at 715p. BUT ON MAPS, ONLINE & ON THE SOUTH COAST WEBSITE IT SAYS 8PM!! Earlier this year we experienced terrible customer service at Dior in Beverly Hills for a second time with their employees & managers, Kim & Alex. So our family friends suggested this Dior store- only we learned that they close at 715PM??? We drove from LA for over an hour and even confirmed with employees here that this store closes at 8PM! I am deeply disappointed & angry because my time was wasted... and while I acknowledge the guard in front is doing his job I hope this review will serve as a reminder to UPDATE YOUR DA*N HOURS!! Thank you for reading this Yelp review read more

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I was once a dior fan but not anymore. I ordered a sandal online. They had falsely advertised that size 42 is US size 9 so i ordered that, it was too big as it was not size 9, i tried to return it and guess what they falsely accuse me of using that stuff and I did not get my money back. I regret i ever bought things from store. I wish i could give negative stars for wasting my 800 dollars. read more

Located on the first floor of South Coast Plaza, Dior is across from Chanel and next to Tiffany and Co. There is plenty of parking available in the form of lots and structures. Prior to the pandemic, I wandered into Dior to try on the DiorDream leather beret I saw on celebrities, including Rihanna and BLACKPINK. The beret felt soft and it was beautifully made. I took the card for the assistant manager and forgot about the beret. Months later, I tried to contact the assistant manager, only to get no response. Instead I decided to visit the boutique to connect with a new sales associate. In order to comply with the pandemic safety regulations, everyone in the store is wearing face masks and the store limits customers. When customers leave, the next party may enter, or you may book an appointment with an SA in advance. (Do not bother trying to call the store's number - no one will answer and the inbox is full.) I was matched with one associate and at the time, they did not have the beret in my size. He brought out something similar to try for size, which I appreciate him trying. I came back another time and was matched with another SA named Mars. He kept me informed when the beret was restocked in my size and the next size up, so I could try on both and compare. He answered all of my questions and was helpful. At the time I wasn't ready to pull the trigger on the beret, and told him I would contact him when I was, which he understood. Recently I saved up some money to buy myself a Christmas present and decided I really wanted this hat. The staff were always friendly and helpful when I went in and a girl named Jackie helped me find Mars during my trip in. While he was assisting another client, he matched me with his manager, who was kind to grab both the 57 and the 58 from their offsite warehouse for me to try on again. Eventually I settled on the 57 and she revealed she had pulled a brand new one from the warehouse during her trip over. I looked over the new one and everything looked to be in order. She packaged up my hat nicely in the box it came in and gave me a dustbag to store my hat in. The experience was a wonderful one and I was glad that Mars and his manager handled my purchase in the end. read more

I would like to recognize Claudio at Dior men. He was very helpful and nice when I called asking about the Dior B23 shoes. Very friendly and patient and professional. I put my shoes on hold. He wouldn't be there when I was coming to pick them up but made sure he told another co worker I would be stopping by. Stephanie was there when I came and helped me. She was patient as well and showed me other styles I might be interested in. I want to thank both of them for Making my shopping experience exceptional!! read more

Dior - Women's Clothing Near Me - Costa Mesa, California

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This is one of their nicest stores and one of my favorites to browse. The service is wonderful, you are exceptionally well taken care of, and what is not in stock can be ordered. Mahdis is extremely sweet and helpful. read more

The store is really nice and bigger than the previous store. They have gorgeous necklaces. This review is regarding customer service. I was helped by TJ. Unfortunately she was very condescending and a little short with me regarding my questions. If you are to buy from Dior just buy online or find a different agent. I felt that she was really rude to me. Maybe I look young but regardless of how I appear, she should be treating everyone with the same respect. I really wanted to purchase the necklace but her customer service turned me off so I am going to buy online. read more

My husband bought me 2022 Valentine's gift and our anniversary gift from Dior. He knew we will be spending Feb,March and April in Taiwan. He also knows I am very particular with my gifts. The sales LIED to my husband and assured him that he could exchange these gifts in Taiwan. He also guided my husband into buying the exact same watch for me with a different face. I did NOT like both gift. For a rose gold bracelet-its upsetting that the clap is not in rose gold especially due to the $$$$$ We are in Taiwan, the store confirmed that it is IMPOSSIBLE to exchange my gifts here. Plus fine jewelry is even more impossible even though I didn't try them on and they were in the original boxes. I got furious, emailed Dior headquarter with no response. They did confirm the receipt of my emails and that was it. The sales of Dior texted me and apologized but wouldn't return my follow up calls or texts again I am left with 2 pieces of jewelry that I absolutely wouldn't wear. Would you be disgusted with their customer service? Would you want to support a brand that doesn't treat customer with care? Would you ever want to spend another $$$$$ on brands that LIED to you? I have honestly never been LIED to by a Luxury brand. Not at Cartier, not at Chanel and never at Hermes. For a brand that pride themselves with luxury price tags shouldn't LIE to their clients EVER. read more

I got my Dior book tote here which was my first ever Dior bag and had two different people help me. The first person who helped me was a woman who was extremely sweet and helpful and did whatever she can to help me decide on what I really wanted. I was also helped by a guy but he didn't really seem to care. I mean there are times I enjoy just shopping without them constantly following me around or asking me this and that, but the guy was just talking with his coworker and literally not caring. I didn't want to buy from him just because of that. Also when I made my purchase I didn't get a box for it but I guess they ran out? Other than that, I had a wonderful experience. Store is gorgeous and has a great selection. I didn't see some of the styles I was looking for but it's okay. I ended up walking out with the most beautiful book tote and still obsessed with it til this day! I have a few more dior bags on my list so I'll definitely be back and hopefully with the first woman who helped me or someone else who is helpful :) read more

Was lucky to come on a less busy day. We received wonderful service from Winnie! She went above and beyond with helping my friend and me with purchasing and any inquiry that we had. She'll definitely be our go-to! read more

Ok so I ordered some products with my mom and I was a little worried due to the amount of controversy about the shoe sizing. I ordered the Dior ID sneakers and worried that it might run small since European sizes run a bit smaller. However, my mom ordered Givenchy sneakers that my dad got for her birthday. She purchased a size 5.5 but said it ran like a 7, so she had to go exchange them. I was a little worried because I did not want to go through the hassle of returning online. I called the store and Norman picked up. Norman was so kind, helpful, and patient with all my questions and concerns. Made me feel relieved about my shoe size choice by the end of the call. read more

This review is for Dior Homme right upstairs. They don't have a page for that store. I bought the Dior and Rimowa Collaboration Clutch two days ago and reserved it last week. I called already knowing what I wanted. I spoke to David. An absolutely amazing SA. I've had my fair share (LV, Chanel, Hermes, etc). He reserved my clutch and then proceeded with the purchasing process. Very quick and efficient. Super welcoming and friendly. (Better than Chanel lol ) We did hit a few speed bumps along the way, all my fault. I was always busy or there was something wrong with the phone line that one day. He was just so accommodating to me even after the 48 hour reservation period and kept the clutch despite not having put a deposit on it. When I finally managed to put the deposit in, it was such a smooth process. Just double-checking the name and numbers. I showed up on the morning of 6/21 and met with him. He sat us down quickly and got us the display model while he went to get the new one. No drink service nowadays. I guess Covid19 makes it difficult to clean and such after. Makes sense. He pulled one out from the back still in the original plastic bag with the box and bag in it. This means this one has never ever been opened before nor has anyone else touched it. I checked the embossing and stitching which was just perfect of course while David stood by. I told him I'd take it and he offered us to browse the store while he processed my purchase. Seriously go here to get your Dior Homme stuff. So nice and pleasant. I couldn't be more pleased with the bag and people. Now I'm thinking about a Roller Bag. Kinda reminds me of a pillow lol read more

Dior - The box is super clean and simple. - Women's Clothing Near Me - Costa Mesa, California

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Had the best experience at this location. Hubby bought a Lady Dior from another country for my birthday. The color he chose did not bring me joy. Aldo exchanged the bag for another color with no issue. Unlike other luxury brands, you can buy a bag easily. No need to spend ridiculous money on needless items. Their style and quality of bags are top notch. Dior will be forever my brand. Go and spoil yourself and get a handbag from Aldo. He's the best. read more

I visit the store on a monday, it were pretty empty so I got in right away. Aldo is an exceptionally outstanding salesman. He ensure that the purchase is perfect even after I bought the bag. His business card contain his personal number and he always reply back promptly even after business hours. This actually were my first visit at a Dior store and forsure it were a good one. read more

Jacqueline was very knowledgeable on fashion and helped me decide between the all black & tortoise shell sunglasses. Spoiler: I went with tortoise under her guidance. Can't find them anywhere else except this store! Will return to see her for future purchases! read more

Dior - Black Butterfly Sunglasses - Women's Clothing Near Me - Costa Mesa, California

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One of my Favorite Brand. I have always love entering this store. Store is always kept clean and neat. The lighting and the space is soothing. The staffs are very professional and helpful. Men and women Dior are separated to different stores. Men is in the upper level of South Coast Plaza and Women on the lower level. Their shopping bags are beautiful right now. Perfect gift wrap ready. read more

This boutique sold me an expired perfume from their Maison line, Bois d'argent, at final sale. It smell so rancid and totally unwearable. I could not have inspected the perfume at the store due the packaging being sealed and the boutique wouldn't help in replacing the item. Contacted Dior's online customer service email and they too are just pushing the issue around without any intention of resolving the issue for over three weeks now. Totally unacceptable and highly disappointing for a brand of such pedigree. read more

Elle was my SA. She was great in assisting me and even with the multiple times of Dior sending approval to my bank failed, she was so patient and did a manual transaction instead but suggested for me to have it purchase online while my store credit can be reversible after and she said shipping is free anyway. So I did what she told me and voila 3 days after the hard to reserved Dior Book Tote (apparently only few bags is placed to their boutique) came in a beautifully gift wrapped package. And Elle sent me a text making sure that she reversed the store credit which she did in few business days. Thanks Elle, you're simply the best! read more

Dior - Women's Clothing Near Me - Costa Mesa, California

Dior has been one of my favorite designer brands for over 25 years, their designs are always feminine and beautiful. The quality is exceptional, these items will last you a life time. Service is fantastic, they really go above and beyond to help, very patient and anything not in stock can be ordered. Large selection of both women's and men's clothing and tons of jewelry and accessories, gorgeous store at the South Coast Plaza. read more

I'm so upset! Horrible ! As a mother, like all mothers, who love fashion and love designer items, I went to Dior to shop with my kids. First things first, my 2 year old daughter picks up something from the floor and hands it to me, it was a needle ! I showed the salesperson, and she says it's probably from the seamstress ! I'm like what ! It's not ok to have needles on the floor, especially if we are are putting our bear feet on the floor to try on shoes or our kids pick up the needles and hurt themselves !!! No concerns at all !!! No apologies, nothing .. then my daughter passes by one of the tables and cut her ear on the corner of the table !!! And she started to gush out blood !! I mean horrible !!! She bled and cried her eyes out and they were more concerned about liability and a potential lawsuit than anything, which I'm definitely considering !!!! Horrible !!!!! See the pics, it was taken the next day! I'm so traumatized by the store and their indifference they had to my child's injury alongside them omitting the potential issue with having needles loose on the floor !!!! read more

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Visited the store yesterday, it was completely empty, but apparently you had to wait in line per the rude ass security guard. Literally the worst store ever, and I am definitely amplifying the rudeness experience. Especially right when you walk up to those doors and greeted by their security. But hey, at least he stays consistent with the rudeness that's behind those doors. Keep your money and go to the other designer stores that have WAY friendlier staff and plus security guard... and that literally treat you like VIPs because your throwing a good chunk of $$$$$$ towards them, unlike Dior. Unbelievable, I get better service going to TJ Max or Marshals. Shame on you Dior! read more

If you want to grab something here, come during the week as soon as they open. No line and nothing...their phone doesn't work, so you will not be able to call in to check inventory; the website did show if they have stock in house but I am not sure how accurate it is. I knew what I wanted, so came and grabbed it real quick and everything was done within 30 mins... read more

Daniel assist us here he is very kind and easy to deal with if you guys need to get bag or anything look for him he is one of the best read more

Dior - Receipt.... Thank you Daniel! - Women's Clothing Near Me - Costa Mesa, California

Horrible long line with staff who don't know their product or inventory. Lady was scrolling through the online website. I could've done that at home. Waste of time and storefront. Close and put something else here. read more

Just left the boutique since I had to pick up my bag from being repaired and waited in line for over 30 min. When I reached the front of the line, the sales associate (Winnie) greeted me and was kind enough to offer me a beverage for waiting. When she brought out my bag from the back, she went above and beyond by stuffing the bag, providing me a larger dust bag and placed everything in a shopping bag with a ribbon. I honestly thought she was just going to hand me the purse in the same condition I dropped it off in, but she went out of her way to provide such amazing service. I literally left the store in awe of how sweet and kind she was. I would 10/10 recommend her as a sales associate read more