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Chanel

3.3 (364 reviews)
Ultra High-EndWomen's Clothing, Jewelry, Watches
Open 11:00 am - 7:00 pm
Updated 2 months ago

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Reviews With Photos

Camille Ballerina flats after 2 wears
Freya S.

They emailed me back and told me their assessor deemed it was considered normal wear and tear. However after I expressed to them that this quality is not what is expected for a luxury brand... Chanel agreed to resole my shoes for free as a one term courtesy gesture

No. 25 small and Classic medium
Kimberly H.

It was December. I waited in line for about 10-15 minutes to get in. I have wanted a Chanel purse for over 10 years maybe 20....but I could never bring myself to buy one. I love the simple almost tom boy-ish style. I thought I should buy one in Hawaii bc tax is less or Japan bc the exchange rate there is insane - but it still the same price in Japan regardless. I finally got the ok from hubby to get the No. 25 but got convinced I needed the Classic instead for almost double the price. I was intrigued by the history told by the associate. There are hidden pockets for cash tips and letters from Coco's lovers. Afterwards, I was compelled to read her history. I love how Coco started from humble beginnings, was self-made, and a strong business woman. People were having champagne all around us so we asked for a glass and purchased Classic medium. After taking it home, I realized it's a lot smaller than it looks and is pretty much the size of a cocktail purse. We bought around Xmas and I'm not sure if the policy is different during other seasons, but it was less than 30 days. I brought it back with the receipt and was able to return it without a problem. Unfortunately the bag I want is on a waiting list. At first I was told one month, now I'm told 2-3 months. We also had our email on the account wrong and tried to call and contact them via the website to fix it but nobody ever got back. Supposedly, they corrected the email address at the store when we returned the purse. We did get our money back within 1-2 days. But I'm not sure I'll ever get my purse. Crazy how it's like this. Oh well. If it's meant to be it will be.

Loren V.

If returning an item, they will stress you before the return. They had to check the bag and if there was any smudge's or finger prints they'd have to check first if it was ok to return which is stressful! Then when leaving they ask you to walk out a certain way and can't walk out any way you want which is ODDDDD! I don't care for their customer service at this location at all! They need to work on their kindness and respect people's freedoms! I called the BOSS, which he came out to help me and was the only KIND one really! His name is Alex! He asked if I wanted water! The white girl helping me didn't even ask! She was an asshole with a smile! Never again! $3750 on a bag! Beautiful bag! Just can get something else with that $$$$!

inside
Nicole L.

I came to Chanel at South Coast Plaza and I usually always look around. Back in May, I got matched with Holly Atia and she was the kindest, most helpful sales associate anyone could ask for! I told her what I wanted, and she gave me her business card and told me to text her every week so she keeps an eye out for the product I want. I texted her every week once for a while and recently she let me know that Chanel had the bag I wanted. I finally got my Chanel classic mini in black with gold hardware :') I have been wanting this bag for a while & absolutely loved it. This boutique is also so clean, all the workers are super nice including the person outside who lets people in. I'd recommend getting an appointment before coming to avoid waiting. Thanks again Holly for the best experience I could possibly get at Chanel. I'll be back to buy more SLG soon :-)

Chantel Q.

Always such a beautiful place! Super pricey and top in the high-fashion world! Only competition is Hermes. Thanks for everything KiKi, you really treated us so nicely. My daughter loved looking around.

Love the way they wrap and very happy with my new purse!

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1 year ago

Unprofessional crew, disrespectful and not attentive l. If there is 1 Chanel store to avoid, this is the one.

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Ask the Community - Chanel

Does this location do repairs?

My friend wants to purchase a purse this Friday, is it too late to book an appointment? And can we just get there early and wait in the que/line?

Hello I want to know if this boutique has fragrance? Last time i visit a boutique was in Vegas and they were so helpful and had fragrance.I hope I have the same experience…

Yes they do! Fragrances, Handbags, Ready to wear, Jewelries, Eyeglasses and a lot more ;)

View All 7 Questions

Review Highlights - Chanel

My OH said he walked in after work looking ragged and dragged and every sales rep ignored him except Sirosh.

Mentioned in 29 reviews

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Precious Closet - Áo Dài 02

Precious Closet

(41 reviews)

I visited Precious Closet on a cousin's recommendation while searching for Vietnamese traditional…read moredress (áo dài). Since it was the tail end of Lunar New Year, the selection wasn't as large as usual, but we still found beautiful áo dài that each of us loved. The store had dresses in every color and style--traditional, two-piece silky sets, and options for men and children of all ages. Sizes ranged from S, M, L to XL and 2XL, and everything we saw was great quality. The neckline and stitching were well made, and I loved the flared sleeves--so much more comfortable than the tight ones I'm used to. One thing I really appreciated is that everything is clearly priced, so there's no need to bargain like in many other Asian shops. It makes the whole shopping experience so much easier and more enjoyable. I highly recommend trying things on because every dress fits differently. There are only three fitting rooms, but each one has heels you can borrow to see your full look with the áo dài--such a thoughtful touch. If you can't find your size, definitely ask one of the helpers; they were all incredibly kind, patient, and attentive. The shop itself is small but truly has everything you need. The owner mentioned that the store is open year-round but only sells traditional dresses during the two months leading up to Lunar New Year. After the holiday, it transitions back into everyday clothing. At checkout, they even give you a small gift, and all your items are packaged neatly in a cute reusable bag--another detail that made the experience feel special. I can't wait to come back in December to get first pick of styles and sizes. Have fun shopping--and Chúc Mừng Năm Mới!

I went there to buy an ao dai, and although it was busy (which I understand since tet is coming…read moreup), I found the service very unprofessional. I handed them three ao dai to try on, but they kept skipping my name and helping other customers first. This happened three times. Each time I asked, they told me I was next, but then they skipped me again. It felt like they were only prioritizing their Asian clientele. As a Hispanic brown woman, I've never felt so unwelcome in a store before. I ended up going to a different shop near the plaza and received completely different, much better treatment. Based on my experience, I wouldn't recommend wasting your time here.

Chanel - womenscloth - Updated May 2026

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