Popped into this Madewell for an in-store pick-up and had a solid overall customer service experience! The shoe size I thought I needed ended up being way to big, they didn't have the size I thought I needed, but the employee brought out the closest they had and it ended up being the perfect fit. I was in and out of there quickly and she honored the online sale price that was listed for the shoe (it was a great price). I generally love Madewell for balancing everyday wear and some work attire and would definitely come to this location again. read more

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This is for their online inshore pick up review: although I enjoyed their in store experience, their online in store experience is. It the same. It took them a long time to deliver the order for pick up; and never got any updates till I called. Never again! I will shop in store in future. read more

The store is well-organized and neat on the second floor. There was an event for a jewelry pop-up. If you subscribe to Madewell's newsletter it'll send you invites for future events. Big selection here even in the clearance section at the back of the store. I like coming in so I can try on shoes in-person before committing to a size. Wide-feet problems... The fitting rooms are spacious and well-lit. Good area to see if an outfit bangs or not. Not a long wait luckily. The employee nearby got me into a room quick. There's also a sitting area for resting if needed in the middle of the store. 50/50 employees were masked and unmasked. The cashier was friendly as I checked out. I'll be returning to this store in the future. RIP my wallet. read more

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Excellent store. I love this location! Everything is laid out perfectly and easy to find. The selection is good, and the clothing is great quality. Prices are on the higher side, but you get what you pay for. As far as service, it may take some looking to find someone to assist you. Overall, this is a great location that I do recommend. read more

Bought jeans and had them hemmed here. Jeans were ready in less than a week. Everyone is very friendly.

Great service with a great selection of merchandise at fair prices. The sales person I had went above and beyond assistance. I really appreciated that. read more

Love their clothes Great quality They have real good customer service too read more

I'd love to be a Madewell girl. BUT every time that I've strolled into this store, I'm ignored and they don't have any sizes available for wider hips. I saw the previous reviews and can only conclude you get decent customer service if you look a certain way. Mostly it's a ghost town of clerks and you have to chase down some help, only to find the clerks chatting with each other and merely watching people pass by. Oh well. read more

My daughter loves Madewell! They have the perfect affordable clothes for young university grads just starting out. My daughter is a young teacher and they give you a 15% discount to teachers as long as you show proof. She's purchased many outfits and all the outfits she always gets a nice complement on them. This store is always busier than other Madewell's I've been in. Even when the lines are long they do move pretty fast. read more

My first time raving about service at a clothing retail. I was so impressed with how incredibly professional, attentive and nice the workers were today. I've shopped at south coast since the late 90's but didn't give this place a chance. I usually just go to my usual shops but their customer service at these other stores have really sank. Madewell shopping experience today was so pleasant and brought me back to the professionalism and social skills of the 90's. Their clothes are really nice too. Glad I gave it a try and will be back. Kudos to the hiring manager here. read more

I was on a shopping trip at South Coast Plaza and happened upon the Madewell store. The clothes looked interesting so I walked inside. My plan was to check a few stores to compare what choices they had in Denim jeans. Their Men's department has a lot of choices. I was immediately greeted by a perky sales person named Lizzy. Lizzy asked if she could help me find something and I told her that I was kind of looking for a pair of jeans that weren't baggy. There were at least 5 different fits and the descriptions of the fits on the sign only made it more confusing. I was going to try the Slim Fit, but Lizzy told me the Relaxed Taper fit had slimmer legs than the Slim Fit. They didn't have my size in the wash I wanted so Lizzy had me try on a pair in a different color while she searched the store for my size. I tried on the recommended jeans and they fit perfectly! I was so tempted to say I would think about it and look at what other stores had, but Lizzy's level of customer service was so high I really didn't want to shop anywhere else. On the way to the register Lizzy told me that I would get 25% off all purchases if I joined the Insider's Club. It was Free to join and Lizzy opened a membership for me in less than 2 minutes. I saved $32.00 on my first purchase and I look forward to returning to the South Coast Plaza store the next time I need some nice fashionable clothes. Lizzy made the entire experience so much fun. Bravo Lizzy! read more

Honestly Madewell you never cease to amaze me with your unwavering commitment to customer service. EVELYN and VERONICA were the cutest, sweetest girls ever and truly made my dreams come true while shopping here!! Evelyn searched high and low to somehow find the shoe I've been dying to have which was sold out everywhere and pulled it off the shelves like a freakin wizard!! THEN Veronica rang us up at the register and worked her magic to help us exchange our current order as well as place another order online. They honestly were both just a couple a lil fairies spreading magical fairy dust everywhere, making all my wildest dreams come true. Thank you both for the best day ever!!!! :') read more

My review isn't about the service, the associates who were there that day were actually super helpful and had the warmest disposition. Its more about the overall look and maintenance of the store. Walking through South Coast is an experience, so much to see and explore. Part of the allure is how each store and brand's personality spills out onto the decor and vibe the moment you walk in. Now I know Madewell isn't on par with stores like Saint Laurent or Miu Miu BUT you're still a store in an upscale shopping center so i would hope that the internal standard for basic things like keeping the store CLEAN would be a priority. I was really surprised to see how filthy this store was. The floors looked like they've never been swept/mopped. There were so many dust bunnies throughout that when i accidentally dropped a beanie i was buying, It got covered in dust debris that i had to stand for a few minutes picking it out of the fabric. There was actual trash on the floor like straw wrappers and even an old cup on the floor. It felt like you were walking into a forever 21. This review is merely meant to highlight the need for better management and upkeep. read more

Madewell - Wrappers on the floor/ dust debris - Women's Clothing Near Me - Costa Mesa, California

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I usually frequent Madewell Mission Viejo, but recently I have had to go to Madewell South Coast Plaza because of work and not having enough time to make it to MV before it closes. I absolutely despise going to this location. On the day I was placing my order, I spoke to the woman who helped me at the register, her name was Victoria. I asked her to please order me the pair of Vans shoes in a size 7.5 in womens since they were out of stock at that location. I even reminded her that it's a size 6 in men's because I'm aware of the issue of ordering Vans at Madewell. She said, "I know." So I let it go. When I receive my Madewell packages, which I have been waiting for and so excited to wear, and they are size 9 in women's which is 7.5 in men's. Exactly what I had asked her to check. Now I have to go to back to Madewell to fix this issue. This is really annoying and inconvenient, especially because I specifically told her that it's a size 6 in men's and she acknowledged what I said, yet I still got the wrong size. Mistakes are common and expected in life. We are all human, but this is not the first time I have had an issue at South Coast. Previously, on a different day and a different pair of shoes, when I asked them for help locating a specific size/shoe, she told me she was too busy and to look for it myself. That the shoes are located under the clothes, not even pointing to a specific location in the store. Now, normally I would be more understanding, but there's employees at the register who are not doing anything (4 employees when there are only two registers available) and this employee asked me to look for my own shoe. Madewell has their shoe boxes spread out throughout the store. It's not even on a shelf. She wants me to crawl around the floor in the store to read the small print and distinguish the similar boxes/drawings from each box. I don't believe I'm being difficult. I have no issue looking for my own size/shoe box in other stores that have their shoes organized and are meant for customers to rummage around, but I don't believe Madewell is that type of store. I don't remember this employees name, but I will never forget this incident Another issue would be South Coast's lack of customer service. They do not smile, they do not greet you, they do not offer help. They almost look mad that they have to help you. I sat there and was given a list of phone numbers to call several other Madewell stores around the country (Washington, Seattle, New York, California, Utah, etc.) to locate one that has a leather jacket in my size. I sat there on my phone for over an hour calling stores until I found one because they, "did not have all the time in the world to call all the stores for me". I would have appreciated some effort. This location also seems less informed about the products you carry. They are also quick to say they don't carry something and often don't even offer to order or offer any further help. But please don't let this location stop you from shopping at Madewell because they really do have an amazing clothing line. Everything I own is practically from Madewell. I highly recommend going to the Mission Viejo location for all your Madewell needs. read more

Let me start by saying that I walked into this store unplanned... with that said, I started looking at the jeans and realized that all of them are high waisted! I was not having it. Hannah talked me into trying some on, the 10" skinny. And OMG... my life changed, right there in the fitting room, I was stoked! She told me about the recycling program so I was even more stoked at that point! I ended up buying three pairs of jeans that day, and I came back a few days later with my receipt and my recycle jeans. Smooth sailing from there. So here's the best part, one of the girls at work saw me in my jeans and was complimenting the fit. Like me, she was not interested in wearing anything high waisted but I encouraged her to go to Madewell and guess what?! She bought two pairs!! We are now two new fans of Madewell denim and Hannah has everything to do with it. Way to go, girl! read more

I love Madewell clothing, but the staff at this store is not very nice. I've been to this location several times, and have always walked out feeling like the sales associates didn't want me in there, and yesterday was no different. I was making a return from an online order and the girl who was helping me seemed so annoyed during our whole interaction, even though I felt an icy vibe from her and tried to defrost it by complimenting her sweater. I got not warmth back from her. She was just super flat and acted so put out by my return. I'll be driving all the way to LA to go to the Grove location because the people there are MUCH nicer. read more

I love this store but their on-line return policy is the worst. If you have to return something, make sure you take it into the store. It can take from 3-4 weeks to get your money back. Ridiculous! read more

Some of the best customer service I've ever experienced! One of the stylists (I forget her name but she was a denim expert) was so kind and helpful as I was trying to find summer shorts & I didn't know my denim size! I also found out that madewell will do free alterations on their jeans and pants which is so helpful for girls with short legs like me! I had a wonderful experience at madewell & would definitely recommend. read more

This location has the best customer service! Everyone is super sweet but Janelle went above and beyond. She was helpful, patient and just overall amazing from start to finish! We need more people like her in the customer service industry. Thank you so much for everything, Janelle! read more

I absolutely looooove Madewell! I'm so happy this one opened up inside South Coast Plaza although it's quite of a drive for me! They are the sister store of J.Crew and the clothes are more fit for a younger girl in her 20's. The clothes are a little bit pricey but the quality is splendid! They are called "Madewell" after all, and their items stay true to their name. I love their thin, comfy v-neck tees and their cute skirts and earthy jewelry and sheer cardigans and scarves and really just everything in the store! The service I experienced here was also fantastic! Everyone was extremely friendly and helpful and went out of their way to make sure I had everything I needed. And they were so personable too! A+++ on the service here, seriously. I will definitely make a visit to this store every time I'm at SCP. read more

Clothing A+ , Service C- Service needs improvement. I shop during slow hours to avoid the weekend crowd and hopefully get better service.... BUT every time I come in I am never greeted despite there being girls at the register and in the first room. And as I shop I am never asked if I need help or if I need to start a fitting room which is odd because the store is never understaffed when i'm there, there is always several girls working. The general manager of this location needs to remind them what customer service is, its getting to every customer and meeting their needs with a good attitude. Their service doesn't make you feel like you're appreciated. To the GM, encourage your associates. Its up to you to create an environment people want to shop at. read more

I'm ALL ABOUT this groovy jazz!!! I'm going through a phase, I guess. Casual + hipster + preppy + indie vibe. It's all too cool. Everything at this store is all that I'll ever need...for now at least. The prices are decent...slightly cheaper than J.Crew (the sister store) and not as serious. Definitely a much more playful vibe. And what I absolutely love is that I can mix and match everything. Mix the chambray with skirts with flats with sweaters with cardigans with tshirts with shorts with dresses with EVERYTHING. I have so many of their oxfords, I've lost count. And I'm the biggest fan of their boyfriend jeans...but ironically, my boyfriend absolutely hates them. lol. I try to pair them with a tighter shirt so that he can at least be happy with that. ^__~ At the moment, I'm all about their cardigans. Cute prints that are perfect for the fall / winter transition. Love love LOVE. Too bad there isn't a guy section at this store. I'd be all about matchy-matchy Madewell with my man! read more

I just recently went to this store and it was one of the most pleasant retail experiences I've ever had! The employees there were all extremely courteous, helpful, friendly and sincere. As my first time coming here without my wife (I was getting a gift), I felt a bit lost since I don't shop here ever (it's an all-women's store). The employees were quick to direct me to the right areas and also ask if I needed any help. This is such a stark contrast to most retail stores I've been to, so I just had to share this feedback and even let the manager Rachel know of how great her team is. The only other name I got was Emily at the register and she, along with all her colleagues, were, again, very affable and helpful! Thanks for the wonderful experience! read more

I go to a lot of Madewell stores, but the people here, especially the manager named Adriana, is so kind and helpful. I came in with my family to shop after giving birth. I purchased a sweater, which Adriana helped me with. She made me feel so good about my purchase. I wore it the next day, and I was so happy I was able to fit in my normal size again. Thank you, Adriana for all your help. You made this new mom feel great again. read more

More like NOT Madewell. I bought this shirt at 10:43 am yesterday 11/24 and wore it for a couple of hours today 11/25 only to find it already has a hole! And since I already wore it I can't return it! See pics. Disappointed. At least it was on sale read more

Madewell - Women's Clothing Near Me - Costa Mesa, California

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I don't why I keep giving this location a try. I love their clothing, but this store has downright hostile and microaggression-y workers. I went in today with my white husband and father in law & was greeted quite sincerely and cheerfully. But as soon as the men in the family stepped out, I was alternately ignored & scrutinized, and then was rudely nearly body checked by an employee (short wavy brown hair maybe 5'2) without a single apology. For context, I am a brown woman and something like this happens nearly every time I visit this location (when it's nearly empty so you can't even give them the benefit of the doubt about it being mistreatment or a rush to service everyone). I won't be shopping here any more. Six visits in one year have all but confirmed this for me. Please re-hire or re-train your employees. This is a really nasty business practice towards POC. read more

I recently came to this location to browse and see if anything caught my eye. I have always been drawn to the style of this brand but tbh its SPENDY. However, I wanted to treat myself. I was browsing and asked an associate for help. I let her know I'd never bought jeans from madewell before. Vita was so helpful in answering all my questions and encouraged me to try on several sizes and styles. She checked on me several times while I was in the fitting room and even swapped out sizes and styles for me to make sure I found a pair of jeans I loved. The shop was really busy but Vita did a fantastic job at making sure each customer (myself included) was being helped. The cashier (didn't catch her name) was also so helpful and friendly. The customer service here is great. And the fit of the jeans is even better. I've never shelled out more than $30 for a pair of jeans but I'm a forever fan of madewell now. They offer $20 off a pair of jeans if you bring in an old pair of jeans you no longer wear. The quality of the clothing is great as well. I'll definitely be back! read more

This is in a really nice location and a cute little store. I guess I'm too short to close the fitting room curtains by myself, so it was kind of awkward struggling to close it, but then an employee came and closed it all the way for me. They have cute clothes. read more

Love madewell, baby sis of jcrew. but i don't see anything baby about the price tag. haha. Love how they have a new location at south coast, yay for orange county. great if you're an online shopper like me, gives another option to return. However, it's a smaller store. Less merchandise, not Obviously lacking, but noticeable to me. & since it's new, no sale section (yet). the workers here are as super nice as elsewhere. happy shopping read more

Perfection. I feel like Madewell is the fun little sister of J.Crew and it definitely shows. You get 15% off your purchase with a college i.d. just like at their sister store. I usually just make a beeline for the back where you can find their sales. I've gotten tons of great shirts for less than $30 each. Employees are friendly and helpful. read more

Madewell is becoming the new Anthropologie, overpriced/oversized garbage. Went in looking for pants and they had the same stock from the last time I visited, which was around Christmas. All of the dressing rooms were closed because of Covid which doesn't really make sense because it doesn't make a difference? Maybe it's because of a staff shortage because there was no customer service. The girl in front of me in the dressing room line just walked into a room and had her boyfriend help fetch her clothes. Then when the employee came back, she almost opened the curtain on her. Another girl couldn't even get the same employee's attention for help. I didn't get any help with anything either. I'll just buy some pants online, thanks. For the price I expect better stock and service. Spare yourself and just shop this brand online or at Nordstrom's. read more

SLEEVELESS WHITE TANKS Perfection. $22 a piece is a steep price for such a thin piece of fabric, but it feels so nice and soft, and fits perfectly. They have a million different types of white tees and tanks, so have them pull one of each to try on. read more

Style: A+ Fit: A+ Quality: A+ I love every piece of clothing I've ever bought from Madewell. They're not always cheap, but they last and because the pieces are classic and simple, they are always in style. The store is roomy and well-organized and the employees here are always friendly and helpful. Highly recommended! read more

Yay, Madewell has come to Orange County! (FINALLY!) This is good and bad news for me. Good news that I don't have to drive to LA anymore. Bad news is that I always make an excuse to come to SCP now.... and I always end up stopping by here. How is that bad news, you say? Because I can never go inside without buying something. And now that they've exposed themselves to OC, that increases the chances of me running into a chick with the same top on :( Everyone's description of Madewell so far is spot on (see Cindy C & Lisanne S.) Lisanne S. is also right when she says that the way they present the clothes in the store makes really catches your eye in a way that the website can't. Every thing looks so great, and there are so many helpful employees! PS: 15% off for college students! read more

This is the sister store of Jcrew. The styles are similar to Jcrew, but it's targeted towards a younger demographic; you can really tell. You can also tell that this place has a much more relaxing feel to it than a Jcrew store. I still love both nevertheless. The clothes here will definitely last you a long time, as they are quality clothing. You can't go wrong with their basics, such as a simple white tee. This will for sure last you. With that being said, I love this store, but since i am on a college budget, the prices are somewhat steep for me. They'll sometimes have an additional 40% off sale, so keep an eye out for that! College student? Bring your ID so you can get 15% off. I know, a discount is a discount, but I feel that even with 15% off, my wallet is already begging for mercy. read more

Beautiful store and styles, albeit not my taste, I appreciate a well-designed clothing line and brand. This review is mainly for the location. The girls are always very nice and helpful. The manager on duty though went above and beyond for me when I had a gift card issue (my silly friend lost it) and she was able to get me a new one to give her all very efficiently despite it being a busy Saturday. She also still remained her composure when she had bratty women not able to understand the concepts of returning discounted items and how the discount is then voided when something is not on promotion anymore. You would think these women that make their life all about shopping would understand this, but that's just none of my business. Great job Madewell team and management! read more

I LOVE madewell! Always been a fan and have been shopping here for years. The quality of their clothes are great and their style/design is just what I like. Very comfortable jeans and dresses. The workers here are not just workers, they're friendly, fun and always providing great tips on how to match up colors/accessories/shoes/apparel. read more

I don't know why I didn't shop here before. Being that it is the sister store to J.Crew, I knew that I would fall in love with the place. I've always been intimidated to walk in (don't ask me why) but when I did I was greeted with warm smiles! The employees are absolutely amazing and I couldn't have felt more than home there. The quality is amazing and the dressing rooms are clean. CLEAN (unlike the J.Crew store). It is pricier but you are paying for amazing quality clothing and accessories. I've had a silk tank top that I purchased on sale for $15 and it still to this day (I purchased it eons ago) looks like I pulled it off the rack. read more

I was sooo happy when I heard Madewell was coming to OC! I live in SF but seeing as we've yet to score a store of our own, I'm willing to settle for one near my parents' house. It's probably good news for my wallet too, considering I can't seem to walk out of here without snagging at least four things. Madewell is basically J.Crew with a shaggy haircut and a downtown 'tude. She's a little quirky but knows when to stick to the classics. I came into this location less than a week after it opened and was so impressed - the way they style the store is so inspiring and makes you want to try on things you might have glossed over on their web site. The sales girls were so helpful and genuinely excited about the clothes which made the experience even more fun. I walked out with a green dress, two tees and a cardigan for under $200 - and plenty of things were marked down already- sweet! I'm considering planning my next trip home around one of their sales - they're that good. I'm only half kidding. read more

Every woman should have at least one classic piece from Madewell. The pieces at Madewell are expensive than many stores for the same type of clothing, but the fabrics and seams hold well through the years. Also, the cuts and subtle details in patterns are a step up from apparel at other stores. This store in particular always has friendly staff on the floor. The manager has helped me put in a few "we'll find it for you" orders. If you can't find your size or preferred color on a product, Madewell will try to find it at another store and ship it to you (for free). I never had to ask about this service at this store and it was always offered when I couldn't find something I wanted. Even though Madewell is a sister store to J. Crew, the clothes and shopping experience are much better -- and more suited to the under-35 crowd. read more