Stopped by because we were in the plaza. We weren't greeted by the worker when we walked in. The store was pretty empty on a Tuesday evening read more

Old Navy - Men's Clothing Near Me - Tustin, California

I came here to return some items I had received as gifts at a baby shower. I informed one of the team members on the floor that none of my items had tags. I was told that that would not be a problem and I could receive store credit. Fine by me. After finding items I wanted to purchase, I made my way to check out. The individual who rung me up, stated I would be given store credit. They then proceeded to try and issue me almost $300 in store credit for eight baby onesies. This is my first red flag, as I knew this person had no clue what they were doing. They then asked for my ID. I was then told due to the dollar amount that I would have to call corporate. I spent time packing up my infant to come to the store, only to be told different scenarios of what was going to happen with my return. Waste of time. Incompetent staff. I'll be taking my business to Amazon going forward. read more

Nice store with lots of variety. Plenty of dressing rooms. They have a price scanner in the store to check prices before you get up the checkout. That is super helpful. The clearance section is pretty tight and cluttered. This could be a customer issue instead of an associate issue. Plenty of parking. read more

I super appreciated the staff at this location! There was an associate walking around who stopped me and let me know about their rewards programs. I usually check stores for this and any coupons but did not have time this day. She took down my information and signed me up so by the time I was checking out, my account was already made! I did earn a few dollars in rewards with this purchase so that was nice. I also had a TON of jeans, and everyone was so helpful in finding me the right size, wash, and style! They even helped me carry them all to the fitting rooms. They gave me a $60 off coupon for my next purchase, (I may have already used this)! So so so nice! read more

Check your items before leaving. Staff did not check and left the alarm tags. I had to go out of my way and take an hour trip back as the nearest location near me told me they could not remove them. I asked for someone in mgmt. GABBY just apologized and walked away, very disingenuous. read more

Do yourself a favor and don't bother going to Old Navy. This place is no longer what it was. Extremely overpriced now. There are NO PRICES on the tags of well over 80% of the clothes. It's messy and not organized. Just when you think a sales associate is asking if you need help she is asking if you want to sign up for an awards program. Horrible experience. read more

"Monica" at Old Navy was sooo cool! I was lookong for a certain clearance bikini that I found by accident at a different Old Navy & I called to ask them if they had the size I needed. They called me back teice because I missed their call just to make sure I knew they did have it after all! I rushed over as I forgot to ask for it to be at the counter for easy pickup. It was there without my asking :) How thoughtful! What customer service! I am so pleasantly surprised by such great customer care & thanked her profusely! This is above & beyond! Thx Monica! read more

. This establishment offers stylish items at reasonable prices, allowing customers to avoid overpaying. However, the consistency of the merchandise varies, requiring trial and error, particularly when it comes to sizing. For instance, I often find myself wearing a medium or large, depending on the item. read more

Extra parking. Friendly service. Great customer service. Pleasant environment. Plenty of staff on the floor to help.

Who doesn't love a good deal? For example, $3 tanks today... But only if you're size XXL or XS. I exaggerate, but it is frustrating when you can't find your size. They have a large selection in the off sizes though (for ladies). Gotta jump on the hot deals or you'll have slim pickin's. But their kids selection was pretty good today ($4 tees). This location is okay, better than Metro Pointe imo, but not as good as the Spectrum or MV. Out on the floor, I couldn't find someone to help me get an item down from up high. And the (perpetual) line here always seems to go so slow. Only three cashiers when I was there today, despite the long line. Clearly they are hurting for employees. But the cashier was friendly at least. The three stars are for the good prices and cute styles, usually fairly organized. Oh, and the Old Navy Bucks right now! read more

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The restrooms were disgusting .... I had a long drive from San Diego and stopped to stretch my legs and grab a few items. There were two stalls and both were equally disgusting! The management should implement a cleaning schedule and have it checked every 30 minutes. read more

Old Navy - Men's Clothing Near Me - Tustin, California

This location is spacious and not a mess. Friendly staff that answers my questions, and I don't have to go looking for an associate to get a changing room. A nice, large clearance section! Yay, ample parking too. read more

Why Not a Clear Sign? Just bought t-shirt marked as $8 on signs but was charged $15 at checkout. I noted to cashier that the posted price was less and his response was "Oh OK", implying please just pay and leave. Frustrated I paid and RE-looked at $8 sign, the sign did say $8 in large letters, but in small letters below it said (for 2 or more?!). So for $1 more I should have bought a second shirt if I had analyzed the sign or if the cashier helped me understand situation. I love Old Navy usually and this just seems like deceptive signage. read more

Takes them forever to help people. Long lines. Took me 20 mins to check out Wasnt just a flook. Everytime I go. It was a 3pm on a Thursday is not like a Saturday or Sunday. Just beware. read more

I'm giving 5 starts here because of Janelly she's awesome!!!! Usually sales associates are bitchy when you ask them if they have the item at the back. I am a good customer and I don't usually ask for something if I don't need it. She checked at the back twice (because I liked 2 items) and you can tell she's really doing her job. I don't usually right a review but this lady was very helpful. She is full of positivity. I had a great experience here. I will come back for more. read more

I had a return today, and the girl who helped me couldnt have been any more rude. I was going to look for something else in the store and decided not too... Ive been in there a few times and the employees just are not so friendly. The one today was over the top rude. Seemed super annoyed she had to help me. Last time I checked, thats your job... if you dont like it, find a new one. :) read more

This review relates to the condition and service only at the Tustin location, and not the clothing or pricing. I've been visiting this store for 15 years, and while it's always been a bit rough around the edges, it's never looked neglected like it does now. Is Old Navy doing out of business? You have to wonder when you see peeling and chipped paintwork, layered on dust, and staff who appear disengaged. One associate was wearing a sweater with the brand of another clothing store emblazoned on the front - I guess they wanted to be Anywhere But At Old Navy. Product at the checkout line is covered in dust. Not just a few items, but practically everything in the checkout line. How could the staff not notice? Does Old Navy have a cleaning crew? The checkout counter is tatty and chipped. There's dust in and around the cash machines and pin pads - in fact the only part of the counter that isn't dusty is the part where you place your clothes to pay for them. Perhaps Old Navy is using their customers as an ad hoc dusting crew. I really didn't want to put my clothes down on the counter, and I didn't get that usual good feeling you get when you make a purchase. Basically I couldn't wait to get out of there. I have attached a photo I took to show the state of neglect. This wasn't even the worst part of the checkout line. That amount of dust takes weeks to build up. Gross, gross, gross. read more

Old Navy - Men's Clothing Near Me - Tustin, California

I give it two stars for the nice cashier that helped me, but I must agree with a previous review. Most unorganized, and dirty Old Navy I have visited as well. Its filthy! I put my clothes under a rack of clothes because my daughter had to use the restroom (disgusting too). I didn't want somebody to take my daughters cute bathing suits (haha). So when I grabbed them out came a cloud of dust and it was all over my clothes. It was gross!!! They need to clean under the clothes, and organize the entire store. I can imagine what it looks all over the store. Ewww. Management needs to get it together! Tons of workers but nobody is hustling and nobody cares to help. read more

every time I come here the line to pay is hopelessly long. It took 20 minutes to pay. Several staff members standing around chatting....manager disappeared into the back. This place blows. read more

Old Navy - The long line to check out... - Men's Clothing Near Me - Tustin, California

Try to never come here in person because they take forever. Standing in line there was only one person in front of me and it took about 10 mins for me to get rung up. I only saw two people working- i don't know if they're understaffed or what but I definitely try to go to other Old Navy locations because this one is so slow and not organized. read more

Always buy a bunch of shirts when I come here, I have been buying from old navy for over a long time.

Bad customer service I saw a red color string accidentally sewed between two layers of a blue shirt, no way to get it out. This manager gave me a mean look as there's nothing wrong, why returned? All customers are right....rule no.1 Look at rule no. 1 when you disapprove customers' actions. read more

Great for maternity finds! I spent $170 at Pea in a Pod and got one pair of tights, one pair of dress pants and one pair of jeans. That was including a $50 off $200 coupon. I felt really guilty about it and heard that Old Navy had some great maternity options so I decided to check it out one afternoon. Boy, am I glad I did because I got 7 maternity pieces for $40 total! The maternity section of the store is all the way in the back, tucked in a corner near the toddler clothes so it can be difficult to find. Within the maternity section, there was a little clearance section where I was able to score some great finds. I got a three pairs of maternity pants - one capri jeans, one skinny black jeans, one corduroy blue pant that is suitable for work. The jeans were (I kid you not) $0.97. The black skinny jeans were $14.99 and the corduroys were $7.98. In addition, I got a few maternity tanks for $1.98 and some other maternity basics that I've been mixing into my daily wardrobe. I am sure that people do not always get this lucky but I hit a gold mine when I went. Around 15 weeks, my regular dress pants started getting tight and I really needed more comfortable pants to wear to work on a daily basis. Tight waistbands was actually making my nausea and morning sickness worse so I needed a solution asap. I feel so thankful that Old Navy has affordable maternity clothes so that getting comfortable maternity wear doesn't have to break the bank. Granted, the quality of the jeans are not comparable to my Joe's or Sevens jeans but who cares, I only need them for 9 months. For $5 or $10, I'll take it! The cashier who checked me out told me that many people buy things online via Old Navy maternity then return to this Tustin store, so many times there are one of a kind maternity items on clearance simply because they were a returned item. I am now 25 weeks and will probably plan on hitting up the store again soon. Wish me luck! read more

Old Navy - Wow! - Men's Clothing Near Me - Tustin, California

This review is for Andrea, she was so friendly, patient when it came to having to re-enter my order, due to the system lagging (Old Navy please update your staffs PDAs, they are so outdated) just all around professional. Thank you for helping me with my online order for my child's uniforms! Definitely returning back to this location. read more

I love this store! Staff are friendly and willing to help. I always find great deals here.

Oh my goodness. I am at the store now. The line is insanely long and they only have 3 people at the cashier. Instead of calling for more employees one of the employees decided to clean up the clothes under their counters!!!! When you have a long line of people waiting 15-20 min to purchase products you serve the people first, not the clothes under the counter! If this is the attitude of the employees then I am not sure I want to come back here anymore. Few ladies just left their products and left! read more

I love old navy and this location. I can get my hubby and son outfits for cheap. They are always running deals with super cash or discounts on holiday weekends. I score a lot of good stuff in their clearance section too! Staff here is nice and always asking if I need help. I will continue to come back for the deals!! read more

I just moved to the area and this is one of the most disgusting, disorganized, unclean stores I have ever shopped in. Clothes were everywhere, it was extremely difficult to find anything, tables were just tangled messes of unfolded clothes, and a lot of the hanging clothes were out of place (meaning I would find a shirt I liked and be unable to find any others nearby to check for my size). I will not be returning to this Old Navy and will instead be shopping online or drive further to a different store. read more

I go once a time I see there's no customer service even I go get like one item people looks only at the family they don't care about single person so it's weird place I even talk to the cashier about the bad customer service he don't reply to me so how come this a team members I don't know I don't like this place the people don't make their job good read more

I just visited this location and I want to compliment Saul for friendly, excellent customer service. I saw Saul help a few customers at the resister and was very helpful and went the extra mile to give good service. read more

My wife dragged my boys and me to Old Navy to look for some matching clothes for a family picture at the beach. She found a couple things for the boys, but not what she wanted. Old Navy has decent prices, but the quality is really lacking. The fabrics tend to be very thin and every Old Navy shirt I have ever owned shrank badly in the wash. Colors tend to fade too. I think I have my wife just about convinced that it will be fine for me to wear a Hawaiian shirt that I already have in the closet. I buy Cooke Street Hawaiian shirts at Costco for $19.99 - a great deal for a shirt that is better than the best Old Navy has to offer. read more

Came here to return something I ordered online. They had one of their crazy sales where everything in the store was 40% off. The line was 20 deep and they had 3 registers open. I was impressed with how fast the line moved. The cashier was so sweet considering how crazy it was. Good job, Old Navy. You train your staff well during this hectic holiday season. read more

I was not satisfied was the customer service provided. I picked up a few clothing for my baby and asked the sale associate if the ones I picked were on sale, the sales rep said "yes". Then during check out the young lady said it rang up as full price. I walked to the back and snapped a photo of the sign where majority of the items were placed. I went back to check out and explain to the sales associate what had happened. Herb the sales associate told me to relax. Really??? That's what you tell your customers?? I would have expected something more friendly!! How about, "sorry, items get missed placed all the time. We can just adjust the price." Long story short, he did end up adjusting the price, but I felt the approach was unprofessional. I've shopped at Old Navy, Gap and Banana Republic all the time. Never have I received such rude service. I always felt like Gap Inc. employees pride themselves on great customer service. Failed. read more

Hey man old navy is always great for a fast pickup of close. Just got a pair of shorts for 10 bucks 50% off great deal Miley Cyrus and I'm off and going. I like to use Old Navy is a great place to pick up close if you forgot something somewhere and you're on a trip or you're out for the day and your plans change you can always pick up a pair of shorts or a pair of pants or a t-shirt or whatever you need and it's inexpensive and at your disposal. read more

Old Navy - Men's Clothing Near Me - Tustin, California

I love my local Old Navy. Just plain love it. The last time I shopped here, I ended up buying $73 dollars of clothes to freshen up my summer wardrobe... a dress, t-shirt, yoga pants, purple tank top and a dark gray one, too. And then they had the nerve to give me a cash off cert against my next purchase plus another 10% off to complete a survey in five days. read more

Thanksgiving sales were FAB-U-LESS! Yes, I went all 3 days. Found outfits for niece and nephew on Thursday (thanks for giving me something productive to do before dinner!). Friday was not a good day to find a sweater in a size that fit, but it wasn't horribly crowded either. Saturday I scored some thermal tops for $5 each. Best thing was their lines. Never waited over 10 minutes either day. read more

I very rarely write reviews, but I wanted to compliment Jeanette for her friendly, excellent customer service when I called this morning to request if Old Navy had a particular t-shirt in stock. It took her a while to find it, because it turned out it was in the clearance area. I appreciate her cheerful, helpful attitude. read more

I never am completely happy with the sizes they have available. That's because I am huuuuuuuge. They almost never have anything my size. But, the prices are good. And the generally selection is nice. The quality and selection compared to the pricing structure help Old Navy to stand out. Customer service never seems very good here but I assume its because they don't pay much. read more

Did not appreciate the attitude or condescending tone from a manager (Amber?) yesterday informing us how exchanges work and coaching her employees in front of us when she could have just handled the "difficult" exchange herself. Why we had to go to two different employees for a return and a purchase is still beyond me. Maybe I just caught them on a bad day. I love Old Navy but I won't be returning to this location. read more

Guess how much I paid for a dress on clearance? $1.47 !! Yup and it's a nice dress... totally my style. I found two more dresses on clearance for $6.99 each. Wow I will be visiting you more often old navy. read more