After more than 20 years as a loyal Nordstrom customer, this was by far the worst customer service experience I have ever had. I visited Nordstrom Rack Store #0168 in Tustin to correct a return error that originated with the store. Nordstrom Customer Service had already researched the transaction, confirmed the discrepancy, and instructed me to return to the store so it could be corrected. Instead of receiving help, I was questioned as though I had committed a crime. I was asked irrelevant questions, repeatedly insinuated to have switched merchandise, and treated with suspicion despite providing receipts, transaction details, and documentation supporting my claim. The entire interaction took place in front of other customers, leaving me feeling publicly humiliated and racially profiled while simply trying to resolve a mistake that was not mine. When I asked to speak with a manager, I was told to come back another day. I was never given a manager's name or corporate contact information and was ultimately told to leave the store without any attempt to resolve the issue. No customer should be treated this way. I sincerely hope Nordstrom Corporate investigates this location and ensures that other customers are treated with the professionalism, dignity, and respect that have always made Nordstrom stand out. read more

It finally opened! Given how it's still new, it was pretty organized. Am I going cray or is the quality of clothing and design going downhill? Not just at NR, but all over? Sheesh! read more

Their undercover security was taking photos of me and my children while we were just trying on shoes. When my husband approached him, he claimed they could do so and when we spoke to his manager, he acted as though it was okay for them to do so. We told them we understand they have a job to do but following me and my young children and taking pictures is HIGHLY unprofessional. Stay away from this location. The irony is we have been loyal rewards members for years and shopped many times at this location and spent thousands of dollars. I will NEVER come back here! read more

Nordstrom Rack - Department Stores Near Me - Tustin, California

Horrible customer service at the waiting room! Kristy was very racist and ignored me when asked her for help. She had to call Thuy as back up to help us out. She was very kind to the other people in line and made us feel very unwelcome. She was rude and literally was speaking loud and complaining that she didn't know how to answer my question. My question was if she could remove the sensor... so my child can try out a shirt that was attached with the pants. read more

I had a very frustrating experience at this Nordstrom Rack. The checkout line was almost out the door, yet only two cashiers were actively checking out customers. There were two additional staff members at the front registers, but instead of helping with the long line, they were putting away clothes while customers continued to wait. I ended up standing in line for 45 minutes, and there was no sense of urgency from the staff despite how long the line had become. This level of service is unacceptable, especially during busy times. Something clearly needs to be done to improve staffing and customer service at checkout.i wouldn't want to give bit even one star. read more

Selections are vast and they have deals from time to time. A number of manned registers lined up which is great for faster checkout. Parking is so far not a problem but I have not been here during the holidays so I don't have an idea. read more

Bad Servise! There was a needle on the bag, and it pricked me when I looked at it. I told the waiter, and he just said, "Oh, there is a needle." read more

Nordstrom Rack - There was a needle on the bag - Department Stores Near Me - Tustin, California

As someone that shops frequently at Nordstrom Rack, stay away from this location. I was in the area and stopped here for the first time. No customer service..none. Was on the floor for a good 45 min and every employee ignored all the customers. No hello, no "can I help you", no eye contact..they seemed annoyed when you asked them a question. Nothing like the other NRs I frequent. Lady running the fitting room was incredibly rude and finally, check out was slow with each employee acting like they would rather be anywhere else. I understand understaffed retail can be tough on employees but I did not encounter one friendly or even minimally helpful employee. Such negative and terrible energy in what seemed like a well stocked location. Will stick to AH and Brea. read more

I love the rack! Discovery is the end game! A place to find a great value! To look through brand selections I love and find out whats trending or find something I didn't know I wanted! Did you know you can recycle you makeup there?? read more

Nordstrom Rack - Recycle bin - Department Stores Near Me - Tustin, California

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If I could give zero stars, I would. Every cashier is snail pace slow with no care there was a line of 10+ people - no calling for additional staff, no hustle, nothing. Things were generally lumped together, but definitely not a wide selection or all that organized. There were not much deals either. Overall, I would skip this location altogether and go elsewhere. read more

I LOVE the Nordstrom Rack! There is a huge selection of clothing and all at reasonable prices. Your mileage may vary when it comes to quality since some brands are made specifically for the Nordstrom Rack, but sometimes you can find some really great stuff that didn't sell well in the main stores. Be mindful of the labels and whether or not you feel like the price is worth it. Personally if I need to buy something like a suit that'll last for years or whatever, I'd spend a little more money elsewhere with knowledgeable associates who can help me. If I just want something really cute and at a great price I'd just spend an hour in-store at the Rack! Went in specifically for shoes and a belt. Their shoes are sorted by size, so it's very easy to see what your options are. I hate shoe shopping, ESPECIALLY when you love a shoe style and they have it in every size except yours, so I love that all the shoes in your size are organized in this way. Couldn't find shoelaces though. Not entirely sure if they even sell shoelaces, so I regret asking while I was there. There is a Boot Barn in the same plaza, so even if the Nordstrom Rack doesn't carry any you could probably get shoelaces there without having to drive. Prices for their belts are good too. That's all I got to say about the belt selection. I know Volcom and Quiksilver are currently closing, so I guess if I wanna try clothes from those brands I'll have to do it here. Very cute stuff here! read more

Nordstrom Rack - Store front. - Department Stores Near Me - Tustin, California

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Customer service is awful. Stood in line to check out and there were 4 girls just standing there, looking down. One was on her phone. I was staring at someone to help me, trying to be patient. One girl finally glanced at me and said nothing. I actually laughed because I couldn't believe how blatantly rude she was. At least say "Hi, we will be with you in a moment." But they all stood there totally brain dead. Will order online from now on. read more

Dropped in real quick to check out the ladies hats they had - struck out in the ladies department, but then scored a fun sparkly cap that I can use on the 4th of July! Tried to find something for my hubby - either a new shirt or shorts - and struck out there. Since it's a mish-mash of a bunch of stuff, it's tough to find similar items in different sizes. So he would find a shirt he liked in a size too small for him, but then couldn't find another like it in his size. That was the case for shoes too --- actually, shoes seemed worse. It's just a bunch of of designs, but usually just one - so if you need a bigger or smaller size of a show you try on, chances are you won't find another one like it. But if you do find something you like in your size, consider it a WIN since you can get some nice shoes at a very reasonable price. I do have to add that I was surprised to see the larger sized shoes, which can be extremely hard to find. My boys all have big feet - the largest being 16 1/2 - and we always had a heck of a time finding shoes for them. Some of the paths are super tight and it just feels so cramped in the store - just so much stuff! I don't have a lot of patience going through the ladies clothes - but I do like to look at the purses, sunglasses, jewelry, and shoes. And you can't forget about all the cool stuff to look at for that last impulse purchase while waiting in line at the register. Sometimes I wish the cashiers weren't so fast so that I can have more time to look at all the 'impulse' stuff! I would have rated this store 3 stars, but since I scored the cool sparkle cap and a pair of sparkly slip-on shoes, I added an extra star! read more

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Horrible service. The line could be out the door, yet the employees will still have only 1 register open and have the other employees walk around re-organizing shelves and/or refilling paper bags for the (register) stations that ARE NOT even in-use. read more

I am a Nordstrom Rack LOVER, but every time I visit this location I leave upset. The marking on prices are incorrect, and staff members do not take the time to find the correct items to scan nor do they care. This has happened many times to me, and sometimes I don't notice until I get home. It's really annoying. CHECK YOUR RECEIPTS!!!!! They will take your money and not let you return an item because they have scanned the wrong items. Example(s): - Got a candle that said $8, had a red sticker that said $10. No big deal.. got home and saw they charged me $20 for the WRONG item! Mine was $10! - Grabbed a blanket that said $10, was charged $18 for an item that WASN'T even the blanket. I got charged for a VASE?? Compared it to my Nordstrom app, and saw I was charged for a completely different item. - Grabbed a pan with a lid, they were taped together. Was told that the lid didn't go with the pan? That is fine, but I am mad that they're more careful about losing money than OVER CHARGING ME for WRONG ITEMS. - Earrings said $19.. got charged $25. It's very ANNOYING. 2 stars because I love Nordstrom though... this store just needs to get it together. Yes I could check every item they scan, but sometimes they move fast read more

My reason for going to find a pair of jeans. They were playing upbeat 80's music. I ended up buying more then just jeans. Music made me wanna shop longer. read more

I'm never going to shop again at this location. If you left your selection basket for 5 minutes just to check the other rack, they are going to empty it out. I spent half an hour choosing jeans to try out and the lady just put them all back on the rack. read more

Big Location in Tustin in a large, easy to park, parking lot with palm trees and welcoming plants around. It was very clean both outside and inside. The store had 5 or 6 employees checking out which made the line go super fast even on a Saturday. They had plenty of sales and even an up to 80% off rack. Good customer service here too. There is a lot of merchandise and it can get a little cramped with it being very busy on a weekend, but great deals on designer clothes, as well as household items. One of the best Nordstrom Racks in Orange County, California. read more

Nordstrom Rack - Nordstrom Rack Tustin - Department Stores Near Me - Tustin, California

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Nice selection and can usually find a good deal. Problem is the super slow cashiers not sure why it takes so long to get through these lines 20+ minutes waiting for checkout. Then I see 2 registers backed up with a client who has been there for over 15-20 minutes each. Then I finally get to the register and I am only purchasing 2 pairs of shoes, the lady at the register was going so slow it took about 7 minutes to scan and bag 2 shoes. read more

Awesome selection! Amazing staff!! Josh is always super helpful! Store is super clean and organized. Lots of clothes, accessories, home, shoes, kids, beauty. You can return Nordstrom stuff at Nordstrom rack locations. read more

Nordstrom Rack - Department Stores Near Me - Tustin, California

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Yanni & Cindy are the most incredible managers. They are always so helpful & make shopping a pleasure at this location. I'm always beyond grateful for their help & they both deserve a major raise for their incredible customer service! read more

Nordstom rack lover. it's the best. better than San Fran poo management is top notch better than cs at yalp. yalp in sf is a scam unfortunately but can't say much or the remove it.park, parking lot with palm trees and welcoming plants around. It was very clean both outside and inside. The store had 5 or 6 employees checking out which made the line go super fast even on a Saturday. They had plenty of sales and even an up to 80% off rack... read more

I guess they are either too busy or short staffed for the day? I used to work at a retail clothing store and was told cleaning is one of the most important things that the staff should remember always. read more

Nordstrom Rack - Department Stores Near Me - Tustin, California

the workers stand around chit chatting and walk away from their registers frequently when there is a huge line and make no effort to speed up even a little at that...this was the longest ive waited in a store line read more

This is probably the smallest Nordstrock Rack I've ever been to. The selection is minimal and the selection of luxury merchandise is extremely limited. The store has potential with its prime location and vast parking area. Every time I go in here, thinking that maybe things may be different, I leave without buying anything. I prefer the South Coast location. read more

Love these stores... You get quality clothes at a lower price. I need a black tie.. I am going there today. I also have been impressed with purchasing online. I recently purchased two suits. They arrived on time and as advertised. read more

I've never left a review for a department store, but I've got to say the customer service and selection is terrible. The employees (specifically Dax I believe his name is with the curly turquoise hair) seem miserable every single time. I understand we all have our days, which is why I never wrote this sooner, but it's very apparent he must hate his job because every time I approach his line there's no greeting, speaks so fast I can barely understand what he's saying, and god forbid I ask any questions. Always has a poor attitude, and I am not a Karen by any means and I'm always polite to service/retail workers. I dread even going because of the lines no matter what time a day (I usually come midweek, too) and the unfriendly staff. Clothing selection is subpar and I will drive out of my way from here on out to avoid this rack. I have low standards for retail so it says a lot I'm even leaving this review. read more

This comment is about buying from the Nordstrom Rack website....DO NOT DO IT! I got sent a damaged item (it came with a 4" slice as if from a boxcutter, probably from the warehouse). Website does not offer ability to do an exchange and be sent an undamaged item, you have to return and repurchase. To send it back you need to pay return shipping... even for a damaged item they sent! I brought it to a store near me (this store) and they refunded me the purchase price less the $8 shipping charge! I was told it was policy not to refund shipping even on damaged items. So I'm out $8 for buying a damaged item from them. read more

Nordstrom Rack - Damaged backpack they sent me... - Department Stores Near Me - Tustin, California

Mainly reviewing for order pick up, but the store does have a pretty good selection and might feel kind of hectic during the weekends especially with the crowds of people. Really impressed with all the representatives that approached me to ask if I needed help when I was waiting at the front, as there was a person at the door that initially took down my name for my order pick up followed by two other associates that asked if I had been helped. Some of the hectic-ness comes from the fact that there's only one line open to feed into all the registers and the same line is used for returns, even though there's clearly a return section of the store. I saw a good amount of frustrated customers approach the return section only to be turned away and asked to line up in the regular customer line, which would frustrate me as well. However, as far as pick ups go, it's real simple and the lady who helped me at the entrance pulled my order and another customers order in about 5 minutes. I give props to have enough staff but the organization of the store in terms of operations may leave people annoyed, as I personally did not even want to try on the shoes I had ordered for pick up because there was no way I would wait in the enormous return line. Not a bad store, just could have better signs for returns and more organized lines for customers. read more

Manager Tara made the situation right and was able to arrange a way for me to get an exchange in a location close by.

I just needed an active sweater and an Asian employee stopped me midway into the dressing room and almost touched me to see how many items I had which were ONLY TWO items. I would like to add that the other employee who was also working in the dressing room had already checked how many items I had and gave me a #2 slip for my items. I do not like being touched or be checked as if I am going to steal something when they had already verified how many items I had. I used to work for Nordstrom Rack I am well aware of how the dressing room works I don't know who is hiring these employees. Sounding like a lawsuit coming the minute that employee decides to touch a person that is not from Loss Prevention. read more

This location has gone down tremendously. Customer service sucks to say the least. Whether you're in store or call they are unwilling to help you. When you ask for a manager they just transfer you to another employee who acts like a manager. read more

This location has a smaller selection of shoes (female&male) than their metro point location. However, less people shop here. I've chanced on some nice shoes. I usually shop for my RVCA stuff here. As for infant/toddler (male), the selection is lacking. Wish this location carried more merchandise. Best thing is lots of parking here. read more

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I saw in another review that this location is understaffed and that would explain why it took a painfully long time for us to check out last night... but also, it was excruciating to watch a woman at one of the two available registers literally shop WHILE she was checking out, holding up the entire line for about 10-15 minutes, as the cashier looked on. During this process, another cash register opened up, but each one was entirely too slow. I don't know if it's training or fatigue, but it was too bad that the check out process took so long. I wouldn't recommend it for holiday shopping for this reason alone. At the very least, the cashier could have told the woman to step aside so she could check other people out. On the plus side, you can still find somewhat of a deal at The Rack if you're willing to spend the time searching. I found a cute faux suede jacket for under $30. But if you're looking for larger sizes, you're out of luck. There are hardly any to be seen throughout the entire store. read more

4/13/22 Tustin, CA store location I needed new work clothes for a meeting, normally I work from home but was asked to come in. Due to a back injury and inactivity nothing fits so I went to the Rack. Pretty crappy when you shop for 40 minutes picking out clothes then get to the 10 feet from thr dressing room at 8:47pm only to be shouted at that they closed the dressing room early because the store closes at 9pm. No apology either. I literally could have tried on the 3 items I'd picked in 5 min or less. I dropped the items at the front desk and explained and all they said was... ok so these are go backs? Complete waste of my time and terrible way to treat a customer. I will never shop this location again! If this is indeed your policy, you should do yourselves a favor and tell your customers as they walk in and announce it like other stores do as a courtesy. read more

I bought a pair of cole Haan shoes and I wore them for less then 4 times, the shoes ripped the (detached) from the left side and went to the store to see what they can do for me, they told me can't do anything because i wore them. How can you justify paying $80 dollars for shoes and they get ripped in a few days of used. I did not abused the shoes or anything. I really though that company like that will stand behind the product they sell. Thank you for nothing. I don't want to return. Nothing to do with your policy. I wanted to get credit or get a new pair. read more

We shopped at Nordstrom Rack 2882 El Camino Real, at Tustin Market Place. One of the most organized Nordstrom Racks I have visited. I was looking for sandals to wear outdoors but didn't find what I wanted. I tried on three shirts but they were not for a tall person like me. ): Then we checked the accessories department and found a couple of items we could use in the kitchen. Then Diana looked at some purses but could not find the one she liked. (: We looked at some nicks knacks and found one we liked. We went to the cashier and paid for the items. Then we drove off to find my next review. Robert H. read more

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The service has changed so much. They were not able to help after I trie The service has changed so much. They were not able to help me with my return and/or store credit as I shop there all the time, (who doesn't) including the pretty manager, but if I had gone ONE day earlier " it would of been a totally different story"I was so surprised by their response as I am very aware of the NR standards and that is the reason why I love shopping there besides the quality of course. That has just changed :( read more

Nordstroms used to be a name that exemplified great service. But not anymore. Every time I go to this location or any Nordstrom really, the service is so disappointing. I always hope that the next time would better than the last. But this location partially is so depressing after. Your supposed to feel great after some retail therapy but this location will leave you sadder than when you walked in. I think it's time for me to call it quits on shopping with them. Cindy was so cold, rude and condescending. Maybe she had an off day but I felt treated like criminal rather than a client. Anthony who help me seemed new but had potential to be a good happy associate but in this environment I don't think he'll thrive. read more

Love shopping here. Staff is always friendly and helpful, especially the staff in the dressing rooms and the check out cashiers. It does get a little confusing to maneuver through the women's sections though. Dont quite know what logic is used in the organizing they lay the clothes out in, and as fun as it for a shopper like me to shop, even I get to the point of I can't remember where these are because they move them around so bloody much. read more