Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Big 5 is an interesting spot. If I had a kid where I needed to outfit them for a sport, but they…read morewere not overly competitive, I would shop here. Everything seems aimed at the mid-range market. Not toys like you would get at Target or Walmart, but also not the high end equipment you would get at a specialty store. There are also lots of things for game rooms, family picnics... sports equipment that again, it elevated from the toy category but not what you would get at a high end shop. The type of stuff that won't break after one use but also not where you are going to be upset if you forget it at the park.

Had very positive experiences here. Although understaffed, got some really good hires here…read more Brandon was multi tasking 4 customers while managing the cashier.

Cinco Estrellas…read more Sports Fever Main Place Shopping Mall 2800 N Main Street Santa Ana, CA * Great and helpful staff * Found my OG "Oakland" Raiders merchandise * Also bought a SDSU baseball cap Show your Military I.D. for a discount Good value and savings One, two, three, four, FIVE stars ! I approve this rating, Jay M.

I purchased some items for my husband for Christmas, he didn't like them and when I went to return…read morethem, within the "policy window" of time, they refused to give a refund, only store credit! Because I live out of state, I am now out $90.00. I would not recommend buying from this store!

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

I've been having some foot issues, which seems to be some sort of rite of passage for your…read moremid-thirties. A few people recommended a visit to Road Runner, and I'm so happy I listened. As soon as I walked in, someone checked me into their queue for an assessment. I think they give everyone a foot analysis, with no commitment to purchasing their inserts. While I waited, I browsed their shoe selection. I lean more toward Hokas and Aesics, but I was open to trying something new. The wait was about thirty minutes, so if you're looking for a quick shopping experience, this isn't for you. Go in knowing that you're going to wait, but I actually didn't mind this because I appreciated the one-on-one experience and all the info I received about my feet. Judy performed my foot analysis. She had me first walk on the treadmill and after I stepped on their fit finder machine. This machine provided information on foot length, width, arch height, alignment, heel width, and more. Judy reviewed all this info with me, and they also email it to you for free. I decided to purchase their insoles to see if they make a difference. So far so good, so I'm curious how they'll help in the long run. I have been wearing Hokas with a lot of cushion and I learned this was the wrong shoe for me because it could actually make my foot more unstable. Judy recommended a mid-range cushion for me. She was so patient with me. I must have tried on 6 different shoes and she paid attention to how they fit me and recommended sizing for me. I really appreciated her attention to detail and the time she spent with me. I signed up for the VIP family and ended up with some savings in the end. I love that they have a 90-day perfect fit guarantee along with some other perks.

Drove 30 min last night ( Thursday 4/30 ) to this location after confirming the hours . I arrived…read moreat 8:40 and the lights were all on but doors locked and young men were at the counter pretending they didn't seem me and turned their backs . I come here often , service is usually great . This was very upsetting as this was something special needed for a funeral today .

Friendly and helpful staff. They were very nice and helped us to find our Yankees Jerseys despite…read moreus being on our way to the game to root against the Angels! But seriously it's a great store with an excellent selection of sport paraphernalia! Definitely going back next time I go to cheer on the Yankees at Yankee stadium west!

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

Sadly, I was let down by this boutique. After two visits to the store and promises of call backs…read moreregarding a special order, I'm left with disappointment. I really wanted to support this local business, however the staff is unresponsive. Luckily I found another boutique that happily served me!

What a cute store, so much to see, and the personnel were so helpful. I only bought a pair of…read moreearrings, but they were real unusual, black silver with a red stone. They will go perfectly with my outfit for Christmas. If I needed a sweater, I fell in love with a black and white one but I have bought too many sweaters lately. I definitely recommend, prices are reasonable and since today was Black Friday 20% off.

JAKE IS THE GOAT! Jake in the skate sharpening area was awesome. I brought my skates in for a…read morechassis swap at 6pm with a game at 6:50pm. He said they would be ready in a couple of days when he realized he had a little bit of free time and offered to speed-run them to get done within about 25 minutes. He was helpful, kind and awesome at his job. The guys at Monkey Sports are always great but this customer service was above and beyond. Scored 5 goals and looked fresh in my new skates about an hour after bringing them to him, A+ worker and A+ man! Thanks, Jake!

The service here was so friendly and helpful. I came in on a busy Saturday and had never been here…read morebefore. They were super informative and helped me get everything O needed for my daughter. Gavin got her Lacrosse stick strung so quickly, and got her ready for training tomorrow. Super affordable service and a great selection of materials. She's ready for HS season. We'll be back for all her lacrosse needs.