This location is on the outskirts of the South Coast Plaza in Costa Mesa. Parking is conveniently located outside the store. Selection of clothing is great with reasonable prices. Service is also good. read more

Ended up getting a blind box here and I never get them. I also found a cute necklace too. I wanted to get Ed Hardy sweats but it was sold out but the employee was really helpful and helping me look for it online or in other stores. read more

Placed an order online to pick up in store. I walked into the store and was not greeted by anyone. Stood by the register and there was no sense of urgency in acknowledging my existing. The modern day retail experience is a reminder as to why shopping online wins out. read more

Tillys - Empty register - Men's Clothing Near Me - Costa Mesa, California

Came in today with an online order exchange, it was quiet in the store this afternoon but the young lady behind the register really took her time with me, making sure she held the right item for me, helping me into a dressing room and even came out to make sure she removed the security tags (apparently the alarm sounded, but I was entirely unaware) AMAZING CUSTOMER SERVICE! And as always, cute clothing. I exchanged a pair of pants, and left with a new dress:) read more

Tillys - New dress, excellent customer service - Men's Clothing Near Me - Costa Mesa, California

When I came in this location, the absolute worst Tillys ever for customer service. Regine, the manager is the worst retail manger I have EVER come across. Doesn't care for customer service or people or customers at all. She has made me never want to shop at a Tillys ever again. I will never buy another single item or gift card ever. If I ever get a gift card I will ask to return it. When trying to simply exchange a shirt for a LARGE instead of the medium I was gifted she wanted me to pay almost $20 more for the shirt. Just to get a size that fits me. CUSTOMER SERVICE IS NOT the Manager REGINES STRONG SUIT AT ALL. STEER CLEAR. and shame on you Tillys. read more

This store has excellent customer service! The staff were eager to help me out when finding sunglasses and or clothing items! The 2 for $35 section is a great value! Would stop by again. I love this store! read more

BIG SHOUT OUT TO MELISSA. So I got a pair of shoes for Christmas that were a size too small. I tried exchanging them at a different Tilly's location, but was given no real options for an exchange since that store didn't have the same shoe and I would have to pay the difference for a new pair. I was left feeling unsatisfied. By contrast, I tried my luck at this location, and MVP Melissa at the register helped me out by ordering the same exact shoe for me online at the correct size. It was was easy, breezy, and the customer service from Melissa was awesome. Would definitely return to this location just based on this experience. 10/10 read more

Assistant manager was super rude. Walked in three employees were talking, one greeted me. I came in to buy some shoes once I got to the register I asked the cashier- who was the assistant manager- if they had another size. She then went onto her microphone and very rudely asked her associate if they wanted to look for another pair of shoes while giving me a dirty look. She then told me that was the only size they had and rung me up. I usually don't write reviews. read more

DO NOT ORDER ONLINE. They will charge your bank account after they cancel you're order. And customer service email won't help. The person in the phone just says I'm sorry. Bad Business practice. read more

Shout out to Jose, who not once but twice had to bring all the Dickies flannels off the wall- to help me find the right size. Awesome customer service read more

I've always liked Tilly's and after my experience at this location, I still do. Doing some last minute shopping before I head off to Hawaii for vacation, I decided to stock up on some shorts. Dropped by with the intention of picking up some board and cargo shorts. Maybe a t-shirt or two depending if there were any deals to be found. Walk in, immediately greeted by the store manager. He directs me to the items I'm looking for and leaves me be which I totally appreciated as I don't like sales people hovering over me. Especially when I know I'm going to buy but just have to find the style or color that catches my eye. A few associates swung by to ask me if I needed help while I was looking and someone even asked if I needed different sizes when I was in the fitting room. Very helpful staff. Decent selection of beach wear - even for someone like me who doesn't want to look like a tourist when I'm back home on the beach. Nice, neat and organized displays. Easy to sort thru the stock and find sizes. A pleasant shopping experience. read more

I always purchase clothes at this location for my son but my last visit was not a good experience. I bought different colors pants from this store few weeks ago and when I washed the gray pants the fabric washed off and the front looked shade of orange color. The manager .... ( don't want to give name but hope she read this) was very rude and did not want to help me when I went there for an exchange. She told me to call customer service and I didn't appreciate tone of her voice and assuming the color change because of usage of product! This pants was purchased 6 weeks ago and I took the tag off couple weeks ago with washing it only couple times only. I am very disappointed for the service I received from this great company that I have been shopping for many years! read more

I was amazed at the fact that KANE was so helpful in giving me advice on how to find an outfit for an event I have tomorrow. I was nervous to ask for assistance, but I felt comfortable asking KANE for help. He has a good vibe, super friendly, and knowledgeable about what goes with what. He helped me from start to finish, and I felt so happy at the end! He shows excellent work ethic and cares towards every patron that walks through your store doors. THANK YOU KANE! I am blessed to have met you and appreciated your help! read more

Don't come here looking for any sort of pleasant experience because it ain't gonna happen! I decided to peruse their clothes after work since I haven't really ever been in and needed something to wear to a BBQ/party this weekend. Yeah, I looked like crap but that's what happens when you have to be to work at 5 am. Bad idea. I felt I was in their way, no hello, no smile, acting as if they were busy with things to do, looking at me like I was from outer space. Keep in mind that they had very little business. Kissing ass is what needs to happen you have no customers. After pushing my way through the many racks of clothing all crowded together, I found a dress that may suit the occasion. I spotted a sales girl who was more than eager to assist the only other customer, a 15 year old boy, to the fitting room. I stood in front of the fitting room and had to ask to be let in. I had one item in my hand and she tells me "Umm, I need to see the dress". Okaaaay??? What the F are you inspecting? I've worked in a clothing store, there are more polite ways to ask the customer to hand you their selection, let alone the one dress that might have got you some business that day. I also almost tripped over an extension cord that suddenly appeared in front of my fitting room in the 3 minutes it took me to decide that I don't want to buy anything from this crappy store. I'm more likely to go to PacSun next time if I'm looking for a cute sundress. They, at least, greet you when you walk in and have a cuter selection of dresses. I'm surprised this Tilly's has lasted this long. The sourpuss faces of the broads that work there are enough to ever keep me from going back. I've never had such a negative vibe from a clothing store, ever! read more

Came here for the very first time. I've seen Tilly's here and there, but knew their stuff was geared towards teens and college kids so I never had a reason to go...until now. I was looking for a crochet vest with fringe for my kid for her upcoming 70s themed dance and I found one on their website. I decided to peek inside here one day to see if I could find that vest. This Tilly's is located next to Old Navy, across from South Coast Plaza. They carry apparel and accessories that remind me of a typical SoCal lifestyle (which I didn't know...I thought they were like a Forever 21), and some of the well known brands they sell are O'Neill, Roxy, Billabong, and Hurley. The girls' section was in the back towards the center of the store, and easily identifiable with yellow price tags. I did find the vest that I saw online and bought it. I also found aviator sunglasses on clearance for under $5 so I got that as well (keeping with the 70s theme here). Prices seem affordable, especially for poor starving college kids (talking from experience), but they also seem pricey for what they are (the crochet fringe vest by Full Tilt is 100% acrylic and priced at $21.99; the women's version is $24.99). Of course, that's just my humble opinion as a parent/grown-up/someone who now knows what things are worth. Also, customer service here was ehhh. The 2 female employees who I've spoken to didn't seem thrilled to talk to me. The young man who rang me up was courteous though. read more

i walked into the store at 6:55pm and was told by an employee at least she said her name was natalie she said sorry we are closed on the door hours it clearly states closes at 7:00pm she stated that the registered are gonna be off by 7:00pm completely the door was wide open and ppl still shopping the right way of telling someone when entering is we will be closing in 5mins its rude to tell someone during holidays thats wiling to spend money in your store she was not friendly it felt like she was wanting to go home cause she was tired of working my next step is to call corporate office read more

My sister, her two kids (one being an infant, the other a two year old), and I went to this Tilly's location in hopes of finding some shorts. Absolutely no workers greeted us when we walked in, which is fine but just added to this horrible interaction with their costumer service. I'm not sure if they were annoyed over us bringing kids into the store or if they are just like this at all times but regardless our treatment was very unsatisfactory. We were waiting by the fitting rooms where there was a worker who visibly saw us wanting to get a room. He kept making eye contact with us and said nothing. We had to ask for the rooms and when my sister with two kids in her stroller asked, he opened the room that was not going to fit the stroller. She then asked if the bigger (handicap) room was available and he uttered "uhh..." while staring blankly at her. She said "it's okay" to his uncomfortable silence and stare, my sister then left the store in tears. The other workers gave us side eyes and weird looks the entire time. When we walked out of the store I made eye contact with one of the employees and they all failed to say bye or anything. The entire time we were shopping they neglected to ask if we needed help with anything. The entire time in the store we had smiles on our faces and were as respectful as we could be. My sweet, kind, and caring sister did not deserve this treatment. Unfortunately, we weren't able to catch their names. read more

From an email I sent to Tilly's Corporate earlier today. "I just wanted to take a moment and commend Dave at Tilly's Costa Mesa on providing an exemplary service experience. A few months ago my boyfriend had briefly admired a watch at your Laguna location and as his birthday was coming up I thought I might surprise him with it. However, once I stepped into the CM location I realized I didn't exactly remember which one it was that he had liked. Dave was extremely helpful and patient as he walked me through the different designs and asked me questions about my boyfriend's likes and dislikes to help narrow down the selection. Ultimately I wound up purchasing a newer style Nixon watch with a dark metal face and black leather band. When I gave my boyfriend the watch he was absolutely thrilled with it and wears it constantly. " Normally when you don't know what you're exactly looking for and you spend quite a bit of time waffling back and forth, looking at various products multiple times, well...sometimes the salesperson gets a bit antsy. Not Dave! He was really great and super patient. Thanks Dave! read more

It's not a food review, but rather a review based on the experience I had from my one time visit here. First I'll get out of the way that the clothing and atmosphere was not bad. Now on to why I posted 2 stars. I'm on my phone and an employee walks up to me and asks is everything alright? She can clearly see that I am preoccupied but I went ahead and gestured yes. BUT THEN she continues to ask me again while I'm busy on the phone, can I help you find something? Is everything alright? TIP #1: If you see a customer busy with someone on the phone you MAYBE ask really nicely once then walk away. Don't ask three times if I need help while I'm talking to someone on the phone. TIP #2: After I got off the phone and finally asked, "Do you have these in white." Don't disappear for 15 minutes and then have ME find YOU helping someone else on a slow weeknight. HONESTLY, when I was 15 through 19 years of age, I didn't care at all about service, or hospitality, or consistency in service. How the heck did that happen, or is it too obvious now that it wasn't as bad back in the days. Figured high school students would despise bad service. I don't know. Service can easily make or break a business. It's amazing. read more

This place looks like the inside of a teen-age mind has exploded.... Came here to buy my 14-year-old some clothes for summer.... Although some clothes are expensive I was able to find some stuff on sale and some other stuff that didnt break the bank. He was happy with the purchases and I was happy with the price.... Although be warned...the music being played was enough to make me want to scratch my own eyes out! Unless youre into fallout boy and one direction?! it also smelled of teen-spirt read more

I live on the other side of the country and received a call from this location very similar to other spam calls where the caller waits for about 10 seconds after you pick up not saying anything then hangs up. read more

I just did a price adjustment here because the guy at the Tustin district Tillys charged me the wrong price for a few items. The girl, was so accommodating and nice and willing to make the change for the error that he did. Her name was Claire. She had great customer service skills. Great job and thank you Claire! read more

Poor service from the cashiers. I went to redeem my reward points and rewards coupon. I have never shopped at this location before, so I thought I would check it out. Wrong decision because I got poor service from the cashiers. When I got to the register, the unfriendly associate rang me up. She saw that I had rewards points cash, so I had her apply it to my balance. And then she scanned my email rewards coupon. After the transaction, I notice the rewards coupon wasnt applied so I went back to her. She said sometimes the rewards coupon that was applied will not appear on the receipt. In all the times I have gone shopping, that never happens. So I calculated it myself and sure enough, the coupon wasn't applied. I returned to the Associate. She called another associate who was just as unpleasant and unhelpful. He insisted that the coupon was applied. I told him, the Associate who helped me (she was standing right beside him) saw that I had rewards points cash and a bonus rewards coupon and could ask her. She saw both. He rudely had the gall to repeatedly insist that the rewards points did not exist. I told him he was wrong and he just needs to ask the associate beside him. She saw both prior to ringing me up. But he continuously insisted I was not telling the truth because he says he's doing me a favor. He was being a jerk, so I am definitely not going back to that store again. Both of them need to be retrained on what are reward points and what are reward bonuses sent by email. They clearly had no clue what they were. And then the customer service rep that replied to my concerns was clueless too. I highly recommend going to the The District Tilly's. The Manager and reps there are friendly and knowledgeable. read more

Went to Tilly's looking for clothes for me son. Was very difficult to get someone to actually make eye contact and get the dressing room door open. The guy that opened the dressing room was nice. But we were pleased with experience. We actually walked out with nothing. read more

Their selection is ok, seems smaller than most of the Tilly's I've been to. I don't have issue with their products as I don't really wear them but I don't like being followed around a store and asked 10 times if I need help. The customer service is a little too creepy and over the top for my personal liking. The employees weren't rude, just overbearing for me to feel comfortable. I was in there last week and am leaving this review on a different day so no individual gets labeled creepy or anything there. Good luck tilly's, maybe I'll try again in a year or so read more

Has many selections for all different kinds of styles service is great and ok for all ages.

I am a local and has been visiting this Tilly's for years. The workers are always nice and cheery. The clothing are a bit tight on the floor; like crammed together. I catch myself bumping into other shoppers quite often. I love the wide selection of shoes and sunglasses. Best part of it all, I receive 20% discount coupons in the mail monthly! read more

Yesterday was great. I mean that sarcastically. Was shopping in the early afternoon and found stuff for Christmas that I would like. Put it on hold with some teenage guy. It was not busy in the store mind you. When my mom goes to pick it up they only have the shoes and tell her the other items were accidentally put away. Too lazy to go look in the back? I go back with her. The clothes have not been put back. I ask what I believe is the manager...a girl with blonde highlights. .who never looks up to even acknowledge me. She has them check in the back. It's in the back! So they told my mom it was gone because they didn't want to even call to see if it was back there. Poor service my friends! read more

Horrible customer service. I walked in and no one greeted. I looked around for a while and no one bothered asking if I needed helped.

Staff was friendly and helpful. Everything is set out so i don't have any problems browsing for what I need. Staff offers assistance but doesn't suffocate you! I go here to grab T-shirts or snapbacks for my son! Prices are reasonable. read more

DO NOT SHOP HERE!! Never in my life have I had a worse retail experience. Employees have absolutely no idea what they're doing.

It was early I walked in looked like a corporate visit the group stopped to break away to greet me several people assisted me . The store was clean prices were good I ran in for cheap sunglasses for disneyland and I think I might start shopping there . It goes to show you can run a store and still make your customers a priority even on 2x15$ sunnies . I will be back for some shirts and shoes i saw. Thanks guys !! read more

Came in today around 12:40 with my mom, both of us were paying separately so I was standing in line behind her. After my mom gets done paying the cashier (who was a blonde girl who can be in her late teens or early 20's) rudely asks me "is it okay you wait so I can do the transaction of the guy standing behind you because he's been waiting for a while?"...... And I said "no because this is my turn and I'm leaving with my mom who was the customer right ahead of me" .......Um it's that's the purpose of a line you wait your turn, I don't care about the guy standing behind me. Someone needs to make that clear to the employees at this store because they clearly don't understand customer etiquette. After I said that she got this pissed off look on her face and handed me my bag with disgust. read more

Place is pretty chill. When i walked in the people welcome you in. Not sure if its for security, or if its because they care but the people are always walking around asking if you need help and seem a bit more agressive to do so. Whenever I come here, I always find what I want. I came here earlier today and found a nice pair of Volcom flip flops I've been wanting for a while now. Always a good time buying here read more

This place is pretty nice. The people who work here are awesome and the price's aren't bad. I just wished they carried better graphic tees

Great store. Convenient location. Helpful staff. Has a good selection of kids' clothing.

Poor customer service when I went in to buy some shoes and a new belt. I was looking to spend a lot of money on some other christmas presents for my family too but after dealing with the guy that was trying to sell me shoes I had to get out of there. The employees are far from professional and were telling me about how "lit" they were and how hard their job was. read more

I lost my recepit so I can't do the official survey - and although I come to this tilly's often I really just wanted to leave a review for Trey. He helped me with shoes and socks when I came in one evening. He was very friendly, very helpful, funny and nice. Trey is awesome! 10/10. read more

Customer service at this store is great, I walked into the store and was greeted and informed of the deals they were having promptly. As I browsed through the clothing I was ask numerous times by various sales associates if I needed any help finding my size or if I needed to use the fitting rooms. I was able to find the items I wanted to purchase easily and thankfully the line at the register wasn't long so I was able to pay for my items quickly. read more

I have never ever stepped foot inside a Tilly's before, ever. I was here shopping for some clothes for my friend's teenage son. I know nothing about these brands, I have seen them but don't know the difference , O'Neill, Quiksilver, Volcom, etc. The salesgirls were all very patient, very helpful, this particular salesgirl, Dawn, found me all the shirts in the size I wanted. It is hard to please teenagers, and my friend's son was thrilled with the new clothes, so I was glad I went to Tilly's. One star off because of the unfriendly cashier. read more