Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

Stellar, one-of-a-kind crew. I'll definitely be back soon. Special shoutout to Julius!read more

For a big brand like Hoka I was expecting a store significantly larger than the one in Southcoast…read morePlaza, in the newer section with the pedestrian bridge connecting it to the mall. The displays are grouped by gender and type, such as road running and trail. I thought the foot analysis device was interesting, but once I figured out how to use it, it suggested a full size larger than virtually all the shoes I have bought direct online, ir at REI. In particular, I was trying to replace a favorite trail shoe with the new Challenger 8 model, but unfortunately, they didn't have my size or a range of colors to select from. I wasn't certain enough to buy the pair that fit best, but seemed a bit large (I was correct, ultimately). Too bad, the color was far better in person than viewing it online. While I didn't buy the anything, it was still nice to see the selection and layout. I do recommend trying before buying online, especially here in Socal, because the main distribution warehouse is in Moreno Valley and sometimes orders arrive within a couple days. I did buy a pair of the Challenger 8s at the REI in Tustin because I found my size there, but had to compromise a little on color. Oh well, great shoes overall regardless.

I know, I know. Not the prettiest shoes but once you own a pair, you'll know why they're popular…read moreand you're gonna want one, two or more. Shoes for comfort are definitely more on my radar as I've gotten older. I typically don't buy something full price and wait for sales, but even without a discount, the value and durability of the shoes are worth it. I hadn't purchased a pair of Crocs in several years. I decided to take the family to buy some due to our many strolls that require a lot of walking. A couple of the kids were complaining of their feet hurting which as everyone knows, painful feet puts a huge damper on your experience. Crocs at Irvine Spectrum, is located close to Dave n Busters as you're heading towards The Cheesecake Factory. Once we walked in, we were greeted by friendly staff who told us about the specials and gave us coupons for extra discounts. They were very helpful and knowledgeable of their products. There are so many Crocs to choose from, ranging in style and colors. There is a definitely a shoe for everyone. Personalizing with jibbits makes them even better. I have no complaints really...except that the store needs more places to sit for fittings. There was only one little spot close to the back room. If we wanted to get up and grab other shoes, we couldn't leave our stuff there because other buyers would have no place to try on theirs. If staff needed to get by, we were in their way, so it was an odd place to be. Note for online orders, returns or exchanges. I called and confirmed that you can do them in store, however, be sure you are aware. They do not carry everything that the online store offers. So exchanges will be limited. I am already scouting my next pair. Crocs, are super comfy shoes I can walk in for a long time without breaking the bank. That's a win win if you ask me. Sign up for email notifications to stay up-to-date on sales and discounts.

I came here today to look for a particular style of Crocs clogs as a Xmas gift…read more The store has a huge selection but not what I'm looking for. I know for fact that they had them here a few weeks ago because my sister sent me the photos while I was out of town. They must have been sold old during Black Friday week. Bummer. The store is cute, clean. and very well-organized. The associates were helpful and explained everything clearly. They have many promotions going on right now.

I had a great time shopping here. I wanted some 501s and I ended up buying clothes for the whole…read morefamily. Fun and professional staff members pointed us to fabulous options. We took advantage of items that were on sale. I'll be back sooner than soon.

Had to do a big return/exchange that felt stressful but was such a breeze thanks to the staff here!…read more I was carrying a lot of shopping bags and a coffee so they offered to pick out my sizes and get a fitting room started which was above and beyond. While in the fitting room they would check in and ask if I needed a different size and would check in such a kind manner. They were so patient! While browsing they would explain different styles and fits and ask what was my preference then offer a style. After a couple hours I met them at checkout where we began the exchange/return process and it was so easy and quick as I mentioned. Never felt pressured or stressed at this Levi's location even at closing time. I definitely appreciate the patience and help, they're very knowledgeable and sweet!

The workers here are so helpful, kind, and patient. Jade was particularly helpful in assisting me…read morein finding styles that suite my preferences and demonstrated amazing customer service skills. Will be returning to this location for my Dr. Marten needs!

Store itself is very nice , sales people were knowledgeable and helpful . However the product…read moreitself is garbage. I bought Dr, Martens Oxford -made in England . I've only had them for 9 months and cracking 3 inches above shoelaces ( right and left shoe ) . I was told that they are made very well and would last ... not true . More times than not - quality doesn't always = how much you pay for an item . I called the store and they could not do anything so they gave me an email . I attempted to email Dr, Martens with picture and never received a response . By the way I paid 210.00 for the shoes . This is a one and done for me . It's not about the money , I just wanted to acknowledged as a customer.

I'm not sure what it is but this store has a certain type of quality that reminds me of Europe…read more "Hey, you got this size? " "Yeah, you want this color? " "Sure, hmm looks good k I'll take them. " In and out within 15 minutes.

I never thought I'd be writing a positive review on a Birkenstock store but here I am. I'm here to…read morehighlight the exceptional experience - Marius is caring, friendly, informative, and made certain I received the best suited style and size for my first pair. 1000% recommend. Service and product is top notch.

STAFF WAS AMAZING!!! They we all welcoming and attended to our whole group. Leslie helped us out!!!read more

BEST CUSTOMER SERVICE EVER Ordered online , Having problems…read morewith size for 2 pairs of Nike , called there and Fedlu one of the store member helped us to exchange and find the right size . Really appreciate Fedlu for your amazing service

Service was awesome! Staff was so kind and helpful. They attended to my needs and even the needs to…read moremy friends and was just an inviting place to be. Definitely will be recommending this place and coming back here for more!

So happy store was open early on Sunday morning! Sophia was super helpful and very patient…read morehelping me pick out some work boots, as well as attending to other customers. She was very friendly and knowledgeable and the store has a huge selection!