Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

For a big brand like Hoka I was expecting a store significantly larger than the one in Southcoast…read morePlaza, in the newer section with the pedestrian bridge connecting it to the mall. The displays are grouped by gender and type, such as road running and trail. I thought the foot analysis device was interesting, but once I figured out how to use it, it suggested a full size larger than virtually all the shoes I have bought direct online, ir at REI. In particular, I was trying to replace a favorite trail shoe with the new Challenger 8 model, but unfortunately, they didn't have my size or a range of colors to select from. I wasn't certain enough to buy the pair that fit best, but seemed a bit large (I was correct, ultimately). Too bad, the color was far better in person than viewing it online. While I didn't buy the anything, it was still nice to see the selection and layout. I do recommend trying before buying online, especially here in Socal, because the main distribution warehouse is in Moreno Valley and sometimes orders arrive within a couple days. I did buy a pair of the Challenger 8s at the REI in Tustin because I found my size there, but had to compromise a little on color. Oh well, great shoes overall regardless.

I checked out the Hoka store since a bunch of colleagues wear them and almost swear by how…read morecomfortable they are if you're on your feet/walking all day for work. My Skechers just weren't cutting it for me anymore. The Hoka store is located at South Coast Plaza - but if you're like me, and despise malls - you'll be relieved to know its on the more "quieter" side of SCP - across the bridge to where the Macy's Home Store is, on the third floor of this section, above the Apple store. I was greeted almost immediately upon walking in by Kai, who also introduced me to their nifty in-store shoe finder machine. It scans your feet (you can leave your socks on) to tell you your shoe size, feet profile, and recommendations on what shoe style to wear based on your feet, and your desired activity. I had already browsed their website, and based on the recommendations from my colleagues - was deciding between the Clifton 10 or Bondi 9 - both styles which the shoe finder also suggested as "Excellent Fit" types. Kai was awesome and patient - accommodating my requests to try both the Bondi 9 and Clifton 10 in the various sizes the machine was suggesting. He also found a shoe horn for me to use, since I didn't want to prep the shoe beyond loosing it enough (from its "for sale" position) for me to try it on. He checked in on me during my visit, but also gave me space to prep the shoes to try on, test them out, and then checked in on me when I was trying to decide which pair to get. I still couldn't decide (since both styles offer similar degrees of comfort) - so Kai suggested trying a different style on each foot - these are the out-of-the-box ideas that my tired, end-of-work-day brain never thought to imagine. I settled for the Clifton 10s, and Kai helped me with an efficient checkout process, including applying a new membership offer. Overall, a positive experience - I had just the right amount of assistance, and space when needed - and didn't run into the same issues of being ignored that a third of these other reviews were writing about. I was in work scrubs, and definitely do not look like a runner - I imagine their target customer base.

We have a store in Carmel, CA. You'd think the service is better there and it isn't…read more The manager of this store has been there for years. You will be greeted. You will be asked if you need anything. They will help you find what you are looking for, find sizes for you when you are in the fitting room. Find matching shirts/pants if they have it. Full service. Great service!

If you enjoy being ignored, disrespected, and talked to like you're a nothing, this is the place…read morefor you. The staff here, especially one particular attendant, is shockingly rude, condescending, and downright aggressive. They act like they're doing you a favor just by acknowledging your presence. It's clear they've never heard of customer service or basic decency. I witnessed discriminatory behavior that made me incredibly uncomfortable, and it wasn't subtle. If you're expecting professionalism, kindness, or even minimal respect, avoid this store at all costs. There are plenty of places where you're treated like a human being this is not one of them. They were even talking to each other about the customer where we all could hear it. Sounds crazy! Management please take note. Clearance items prices are outrageous for stuff that is not worth it and belongs to 2-3 years ago.

First Time Ever In a Boot Barn. And the Ladies were phenomenal!!!! They were so kind and helpful…read more Sophia was kind enough and educated on hat sizes for my boyfriend who isn't much of a talker but had questions and she was able to help us out! I also witnessed Sophia with another guest who had a rowdy little boy running around. The way she was so patient with that guest and also nice enough to give the rowdy boy and his sister stickers was so sweet to see!! And I needed to give this employee her flowers and recognition. WHO ever hired these ladies gold star to you!! Because they made our first time visiting pleasant:) plus the value was respectable prices.

I have been to multiple Boot Barn locations from Texas to California in the past 2 weeks; the…read moreservice, knowledge and assistance in helping me navigate different styles and brands of boot for my multiple desires has been wonderful by the employees, great personalities and friendly dispositions...EXCEPT Tustin! It's Thurs 9/16/2026 at appox 12:15pm. The staff held their personal conversations as they watched me walk in, 1 walked past by me as I perused the shelves and tried on boots. Not one said hello or asked if I needed help. Once I realized how rude they were I decided I would not spend money at this location I decided to exit...the staff watched me leave while continuing their personal conversations and never said a word. It confirmed what I initially thought. I will never return to this location. The purchase I considered, but was looking for a different color... I will return to Los Alamitos to finalize my purchase.

Can we give all the associates at this store a bonus and/or raise? Haven't shopped at the Gap in…read moredecades and rediscovered the brand under Zac Posen direction and collab with Victoria Beckham. I had to have it all. The staff here are all so friendly, patient and quick to figure things out for you. It's like what Nordstrom customer service used to be like but with younger, cooler people. Love this store selection but it's the employees that truly shine. Thanks Elizabeth, Shawna, and Ruby and many others I didn't get names.

The Gap Kids at the Irvine Spectrum is a nice and clean store. It is fully stocked and very…read morewell-organized. I like to stop by this store when I'm at the Spectrum. Always find some super cute baby girls clothes (my biggest weakness :).

This location is on the outskirts of the South Coast Plaza in Costa Mesa. Parking is conveniently…read morelocated outside the store. Selection of clothing is great with reasonable prices. Service is also good.

Ended up getting a blind box here and I never get them. I also found a cute necklace too. I…read morewanted to get Ed Hardy sweats but it was sold out but the employee was really helpful and helping me look for it online or in other stores.

First time here and was greeted by George ( the manager ). He immediately asked what he could do…read morefor me and I told him what I was looking for and what size shoe I wore. He could have easily just pointed to a section but he took the time to walk me over and gave me several different options to choose from. I found a pair that worked and was rung up by Ashley who was just as friendly and professional. Signed me up with an account so I got an extra 10% off my purchase as well. These 2 people definitely know what outstanding customer service is all about. I will absolutely return when I need more shoes.

Mikayla. And. Manager Jorge. Are AMAZING. ONCE AGAIN I WENT LOOKING FOR THE RIGHT SHOE. BUT DIDNT…read moreFIND IT. But these employees. Didn't stop helping me. Both showed me a couple different ones but didn't work for me

My shopping experience at Vans Mission Viejo has got to be one of the best! I walked in just this…read morebrowsing and knowing that Vans has excellent quality and products I wanted to see what was new. I was assisted by Autumn, Bekah, Noa, and Timothy but primarily Autumn. What a sweetheart! In fact, every listed made me feel welcomed and appreciated my business. The selection of Mary Jane shoes are impressive and I still get to have the "Vans" vibe that I love. I love their accessories and picked up a canvas tote as well. Fantastic store experience all around!

For whatever reason, Vans remain popular among kids so if you need a pair, this isn't a bad…read morelocation. They have a decent selection and the service is about as good as you get from this type of store in the mall.