After more than 20 years as a loyal Nordstrom customer, this was by far the worst customer service…read moreexperience I have ever had. I visited Nordstrom Rack Store #0168 in Tustin to correct a return error that originated with the store. Nordstrom Customer Service had already researched the transaction, confirmed the discrepancy, and instructed me to return to the store so it could be corrected. Instead of receiving help, I was questioned as though I had committed a crime. I was asked irrelevant questions, repeatedly insinuated to have switched merchandise, and treated with suspicion despite providing receipts, transaction details, and documentation supporting my claim. The entire interaction took place in front of other customers, leaving me feeling publicly humiliated and racially profiled while simply trying to resolve a mistake that was not mine. When I asked to speak with a manager, I was told to come back another day. I was never given a manager's name or corporate contact information and was ultimately told to leave the store without any attempt to resolve the issue. No customer should be treated this way. I sincerely hope Nordstrom Corporate investigates this location and ensures that other customers are treated with the professionalism, dignity, and respect that have always made Nordstrom stand out.

It finally opened! Given how it's still new, it was pretty organized. Am I going cray or is the…read morequality of clothing and design going downhill? Not just at NR, but all over? Sheesh!

Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

10/10 Alejandro was super sweet and helpful with excellent customer service. will definitely be…read morereturning for more.

Segun la señora cierran a las 9 en punto y tambien las cajas. Ya nos estaba siguiendo alrededor de…read morela tienda casi corriendonos. Como tratan a los clientes

I stumbled upon this place while getting tickets at the regal theater…read more I always forget that there's a nice Big Edwards theater located in the corner pocket of this center, and decided to stop by DSW They're having a Bogo 50% off, which I didn't want two pair of shoes. I only wanted one. Got this pair for $80 but with the Bogo had it for $60 each The customer service was excellent. They were very helpful and wanted to always ask that my needs for being met. Excellent service people.

I bought 4 pairs of shoes at the DSW LN location. Two pairs were available in the store, so that…read morewas fine. The other two, store associate had to order for me. They arrived a few days later, from DSW Return Center. The shoes were dirty at the bottom and looked like the have been worn and returned. Perhaps, they just came from the Return Center? Called DSW to notify them. Was told to drop those two pairs at the nearest store and they ordered (supposedly two fresh pairs) from the warehouse. Well, few days later, the replacement shoes came. Exactly the same as last two. They came from the Return Center again, and looked as they've been worn and returned. Took them to this DSW CM location to return. Got excellent service by Rene. Like the associates at the other store location, he agreed that the shoes appeared to have been worn. Rene was very pleasant and courteous. Indeed, DSW always has great customer service. The warehouse, however, needs to be more careful and pay attention to what they send customers. Can't send customers used/worn shoes! Not good. And DSW should not put the returned shoes back in stock and mix them in with new shoes to ship to customers. In-store Customer service: 6/5 Shipping/warehouse: 1/5.

Awesome employees. Anyone who says otherwise has some issue with themselves. I'm here once a month…read moregetting new stuff and always new employees help me out, and always very nice and helpful. Awesome store. Big and open. Very spacious. ONLY THING THIS PLACE NEEDS IS A FITTING ROOM.

Came in here to return 2 items , I had receipts for both . Originally wasn't able to return them…read morebecause the girl doesn't know how to do her job and she's a "manager " apparently. Anywho she asked the other "manager" a question on my receipt? Came back and asked for my name and phone number ? Never had that happened . Then asked why they needed my name and number if they have the receipts , said it was policy , okay fine . Then proceeded to keep both my original receipts , asked for 1 back because I had other purchased items on it , tried to tell me no because "they need it " not sure why I wasn't able to take back my own receipts to begin with . Wanted to shop around to buy some necessities but they were overly rude so I decided to leave . Horrible service.

Love this store. They have pretty dope billionaire boy club shirts for solid please prices. You can…read morealso catch some dope shoes here too. Employees are super chill.

The staff member behind the counter was super helpful over the phone and when I came down to look…read moreat the items I placed on hold, he was just the nicest dude. He explained how this particular location worked and even recommended a bunch of other sale selections we might be interested in. And given the many sale items, it's worth making the drive over. I'm hoping to be back soon!

Had a really good experience here at the Nike Factory store…read more There's a sweet 40% off deal almost everything going on right now so I popped in to check it out. Out on the floor, Steve was super helpful and gave great recommendations on some shoes I was looking at. The fitting room was very clean and has a big mirror on the outside of the fitting rooms for an awesome full body view. Checking out was a breeze; Angel was very helpful and friendly. Remember to sign up for an account online to get an extra 15% off your total instantly at check out if you don't have an account with Nike.com already! Happy shopping!

We purchased 2 of the Zoomx shoes & absolutely love the dbl cushions & the amazing comfort. We came…read moreback this wk to buy 3 more pairs for spare & family members. Shoutout to Francisco & Steve for their friendly service! TY Francisco for introducing another comfortable shoes for my husband & looked for his size. Great shopping experience, highly recommend this Nike location at the block.

Service was awesome! Staff was so kind and helpful. They attended to my needs and even the needs to…read moremy friends and was just an inviting place to be. Definitely will be recommending this place and coming back here for more!

So happy store was open early on Sunday morning! Sophia was super helpful and very patient…read morehelping me pick out some work boots, as well as attending to other customers. She was very friendly and knowledgeable and the store has a huge selection!