Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

After more than 20 years as a loyal Nordstrom customer, this was by far the worst customer service…read moreexperience I have ever had. I visited Nordstrom Rack Store #0168 in Tustin to correct a return error that originated with the store. Nordstrom Customer Service had already researched the transaction, confirmed the discrepancy, and instructed me to return to the store so it could be corrected. Instead of receiving help, I was questioned as though I had committed a crime. I was asked irrelevant questions, repeatedly insinuated to have switched merchandise, and treated with suspicion despite providing receipts, transaction details, and documentation supporting my claim. The entire interaction took place in front of other customers, leaving me feeling publicly humiliated and racially profiled while simply trying to resolve a mistake that was not mine. When I asked to speak with a manager, I was told to come back another day. I was never given a manager's name or corporate contact information and was ultimately told to leave the store without any attempt to resolve the issue. No customer should be treated this way. I sincerely hope Nordstrom Corporate investigates this location and ensures that other customers are treated with the professionalism, dignity, and respect that have always made Nordstrom stand out.

It finally opened! Given how it's still new, it was pretty organized. Am I going cray or is the…read morequality of clothing and design going downhill? Not just at NR, but all over? Sheesh!

Oh my, this is a very cutesy place. I've eyed Jini Mini a lot as I'm often nearby but didn't know…read morewhat they had in store. Recently, I came across them on a hunt for cute bag charms (thanks, Yelp Assistant) and I was blown away by the selection! In addition to tons of plushies, they have a whole wall of bag charms. I didn't find what I was looking for (something Disney and/or cherry-themed) but I found a cute charm for a friends birthday gift and the claw clips on the shelf below caught my eye because many of them were metal and large. Perfect for thick hair! The cashier confirmed this as well which made me feel confident and I can confirm they hold up with long, thick, hair. It seems like this place does a lot of limited drops so definitely get there early if you're looking for a trendy item. But, it wasn't too crowded when I went around 11am.

I walked in expecting a full Jellycat selection. The shelves looked almost empty. It felt…read moremisleading and frustrating. My excitement disappeared instantly. This was not what I came for. The only options were the Lunar New Year one. There was also a random softball plush. That was it, nothing else. No variety, no classics, no fan favorites. The selection was honestly disappointing. I drove out of my way for this. The display felt poorly stocked. It seemed careless and unprepared. Three stars only because the plushies were decent. I expected far more than this. .

Called 5 times and spoke their intuitive dumba** "smartbot just to get told it can't help me…read moreeither.. I just wanted to call and asked if they had a shoe in my size. No answer. I called at 5:54 on Sunday 5 TIMES! so whoever was working the front desk. Gon ahead and write them up It's actually ridiculous how bad customer service has gotten in the last couple of years. Great job on the first impression at this location footlocker.

Staff: Wow, the customer service here was really impressive…read more Unfortunately, I don't have names but it was last night around 8pm. Everyone greeted us, helped us with sizing, and was all around nice. Quality: This store is large with a ton of selection. Value: I was very excited to find a pair of shoes for $20 cheaper than offered on the Nike app. So in my eyes the pricing was very fair. There were several other shoes in a clearance area that had a nice price drop. Overall: I was very pleased with my visit. The staff was very nice, the store was clean, and there was a lot of selection. I would definitely come back again.

Bought a pair of Travis Scott's black phantoms around October last year. Price was 1,200$, which…read morewas whatever understandable they gotta make profit. However months later I wanted to trade it with another couple shoes the verification came back as replicas. Was shocked so I quadruple checked using check check app, numerous stores verified as well. I spoke to Jason the manager via email and he claim he got it from Travis Scott's team, and denied it. Idk if anyone has dealt with getting replicas from this store but make sure you run checks before purchasing. I'll never go back, I received my money back so I'm square but I at least wanted to Inform anyone interested to ensure you verify your shoes before purchasing.

The staff were so amazing and helpful! I bought my reverse Kobe grinches and my what a Kobe shoes…read moreand I love them I even got $100 gift card !

+ Good variety of clothes options. + Nice, helpful staff…read more + Pleasant ambience. + Plenty dressing rooms. - A lil crowded. - Slow service. 3-4 cashiers, yet sluggish 5-customer wait. I got: $16 Men's best bra (what the- lol the truncation in the email receipt) + 4x $13 men's active (NBA shorts) + tax = $73.23

This location has a good quantity and quality of stock. The store is clean (I didn't check out the…read morebathrooms), it's well organized, and it has good products for a good price. There is plenty of parking and it's off of 2 major streets. Service is inconsistent with patient nice employees and then some employees are rude. Either way, I love coming to this location :)

This merchant uses very unethical tactics There merchandise…read moreis not of good quality or value

There is no customer service # listed only a contact form which is unhelpful if you don't have your…read moreorder #. I found a phone number listed here so called that and the person instructed me to go to Safari and type in dickhead1234 Can't believe how unprofessional this company is.