Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Big 5 is an interesting spot. If I had a kid where I needed to outfit them for a sport, but they…read morewere not overly competitive, I would shop here. Everything seems aimed at the mid-range market. Not toys like you would get at Target or Walmart, but also not the high end equipment you would get at a specialty store. There are also lots of things for game rooms, family picnics... sports equipment that again, it elevated from the toy category but not what you would get at a high end shop. The type of stuff that won't break after one use but also not where you are going to be upset if you forget it at the park.

Had very positive experiences here. Although understaffed, got some really good hires here…read more Brandon was multi tasking 4 customers while managing the cashier.

Vince was very helpful. Great place to buy an equipment, I recommend checking it out!read more

Great store with plenty of good quality sports equipment. Vince the store manager was friendly,…read moreknowledgeable and gave us a great price on a pro scooter for my son. Would definitely come here again and buy more sports equipment in the future.

JAKE IS THE GOAT! Jake in the skate sharpening area was awesome. I brought my skates in for a…read morechassis swap at 6pm with a game at 6:50pm. He said they would be ready in a couple of days when he realized he had a little bit of free time and offered to speed-run them to get done within about 25 minutes. He was helpful, kind and awesome at his job. The guys at Monkey Sports are always great but this customer service was above and beyond. Scored 5 goals and looked fresh in my new skates about an hour after bringing them to him, A+ worker and A+ man! Thanks, Jake!

The service here was so friendly and helpful. I came in on a busy Saturday and had never been here…read morebefore. They were super informative and helped me get everything O needed for my daughter. Gavin got her Lacrosse stick strung so quickly, and got her ready for training tomorrow. Super affordable service and a great selection of materials. She's ready for HS season. We'll be back for all her lacrosse needs.

Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

If you're looking for a local stringer for your badminton rackets and looking to support a small…read morelocal business this a great place! No they are NOT the cheapest in OC but they are very fast with quality work. If you want a cheaper stringer yes you can go elsewhere but yes you'll likely need to wait 3-5 days to get your racket back. If i'm in a rush this is my go-to place! They'll literally have my racket back in within a day or at most 2 days when they are super busy. They do offer a small selection of badminton rackets, shoes, and clothes. But they also have other racket sports equipment from tennis, to pickleball.

Great Tennis shop. Parking is in the back. Had a big selection of tennis bags which is what I went…read morein looking for. The owner was very nice and knew the story of all the bags and helped me choose the one I wanted. The price was ok considering I got the newest bag. There was also a good selection of badminton gear and they do string rackets there. They had a good number of string choices as well from what I could see. Would definitely return in the future.

First time here. Personalized service, good value, quality products. Will definitely be back…read more Analyzed my son's swing and gave recommendations.

Awesome dude, prices are great, and a lot of bats in stock. Location is easy to get to. Service was…read morefast.