Still no change. Went in for a return, headed upstairs to the customer service counter and was once…read moreagain greeted with the familiar "we do returns downstairs too" brush-off. Same energy, different day. At this point it's clear this is a systemic issue, not a one-off. If the second floor counter is exclusively for order pickup, put up a sign. If it's general customer service, train the staff to act like it. Other Nordstrom locations don't pull this -- the inconsistency and attitude are unique to this store. Nordstrom corporate responded to my last review saying they'd "share it with the proper team members." Clearly that didn't accomplish much.

I had such a great experience at the Nordstrom in Irvine, specifically in the makeup department…read morewith Lyana R. She really is an "In Store Beauty Expert", I had an appointment with her for 3:00 PM on Saturday, and Lyana was ready and waiting for me right on time, which I really appreciated. I believe she's the manger of Westman Atelier and if she's not she should be . From the start, she was incredibly friendly and easy to talk to. What stood out the most was her honesty--she didn't try to push products I didn't need and gave thoughtful recommendations on what was worth purchasing now versus what could wait. That kind of transparency is rare and made the whole experience feel trustworthy and relaxed. She did an amazing job on my makeup. My 13 year old daughter even loved it. The final look was exactly what I wanted--very natural but still polished and beautiful. It enhanced my features without feeling heavy or overdone. Overall, Lyana was a pleasure to work with. I would absolutely recommend her to anyone looking for a personalized and honest makeup experience, and I will definitely be booking with her again next time I'm at Nordstrom Irvine.

I have usually ordered online but went to the store today and had a great experience!…read more My mom accidentally paid for the membership for a few months after buying me Christmas gifts (oops) so we went shopping to spend the credits she had saved up in her account. Mikael was so helpful, friendly, patient, and thoughtful. We couldn't have left happier - truly appreciate him for going the extra mile and making sure that we liked everything that we got!

Super unhappy with this company preying on a young family that went in to check out the store for…read morethe first time. They aggressively pushed for us to sign up for ViP. We told them no and found out 2 months later they signed us up anyways and just had to call to get $69.95/month charges removed. This is the type of scam strategy that loses customers for life. Well you just lost another!

Went on a saturday morning, 1/17, and had the BEST service and assistance from JASON! He was so…read morenice, welcoming, kind, positive vibes and helped me a lot with my exchange inquiry in-store. He made my experience smooth and seamless, took his time helping me find the right size, was patient, and never once got irritated. THAT'S what you call exceptional customer service & I thank him from the bottom of my heart for his worldclass customer service, THANK YOU JASON!!!

LUV LUV my CELINE TRIOMPHE sunglasses…read more Not gonna lie, very spendy $$$$. More subtle luxe if you're in the know.. Stellar service.. with considerate beverage offerings for shoppers. This store is spacious. Wonderful selection of ready to wear, shoes, handbags, and I noticed their fine jewelry recently. Beautiful interior and sometimes the models showcase their ready to wear.. Can't wait to check out their lux gym gear next. Need some Celine dumb bells to motivate me to work out, LoL!!!

first and foremost, let me start by saying this was my first time in this mall! an experience…read moresimply said nonetheless. I was so amazed to find there was a skims store with such unity, precision, and care to detail by all the employees. but I must speak for Alexis when I say, she made my day, my experience and beat all of my expectations. She catered to me like none other. Providing me with the uttermost support and attention no matter the running back and forth and I definitely trusted her opinion. if there was a photo for customer service she would be the perfect face. she had a beautiful spirit and I truly believe she embedded what a skims model stands to be. i would trust her with my life! behind and beyond the clothes! thank you again Alexis for everything! to many more shopping dates!

I've been shopping with SKIMS since the brand first launched, so getting to visit the new San Diego…read morelocation for opening weekend was such an exciting experience. Watching the brand grow over the years has been so inspiring, and this store is everything I hoped it would be. The space is absolutely stunning. It's incredibly clean, spacious, and truly feels like the physical embodiment of Kim's vision for SKIMS. Every detail, from the neutral color palette to the beautiful displays, creates such a luxurious and elevated shopping experience. One of the things I love most about SKIMS is the diversity of its products. Whether you're looking for everyday basics, shapewear, loungewear, or something a little more elevated, there's truly something for everyone. The quality, inclusivity, and variety are what have kept me coming back since day one. The fitting rooms were gorgeous, spacious, and made trying everything on such a comfortable experience. The staff was also amazing. Everyone looked polished and fit the aesthetic of the store perfectly, but more importantly, they were genuinely kind, welcoming, and incredibly helpful. A special shoutout to Natalia, who was so sweet throughout my visit. You could tell she was working incredibly hard to make sure the store looked absolutely perfect while still taking the time to be welcoming and helpful. Employees like her make the shopping experience even more enjoyable. Since I visited for the grand opening, I also loved getting to see the exclusive San Diego merchandise. It made the experience feel even more special, and I thought it was such a fun way to celebrate the opening of the store. Overall, this is hands down one of the most beautiful retail spaces I've visited. Whether you've been a SKIMS fan for years like I have or you're shopping the brand for the first time, this location is absolutely worth the visit. I already can't wait to come back!

i wish more ppl went/hyped up this shop at irvine spectrum. came to see the big brandy and urban…read moreoutfitters but went away with only this top from here AND ur order comes with the cutest laptop stickers oh my goodness :) clothes are reasonably priced $25-$40ish, can't find a top like this anywhere else. it doesn't look cheap at all. modern, trendy ambiance inside with staff that complimented my fit!

The clothes are super cute and stylish. Alison, the associate in there, was very welcoming and gave…read moregreat recommendations. I didn't end up getting anything today, but the customer service made my day, so I'll definitely return.

Great quality jeans! Pricey but worth it for the impeccable quality. Came here yesterday for a…read moregirls day with my bestie and Vyta (so sorry if I'm spelling your name wrong) made us feel so comfortable and helped us try on the best options based on our likes and dislikes. The staff is so nice and will definitely be back.

Popped into this Madewell for an in-store pick-up and had a solid overall customer service…read moreexperience! The shoe size I thought I needed ended up being way to big, they didn't have the size I thought I needed, but the employee brought out the closest they had and it ended up being the perfect fit. I was in and out of there quickly and she honored the online sale price that was listed for the shoe (it was a great price). I generally love Madewell for balancing everyday wear and some work attire and would definitely come to this location again.

Pretty standard selection that you would find at any Urban Outfitters found in a warmer climate…read more Trendy casual clothing and merchandise at reasonable prices. No hassle shopping experience here.

The blonde girl worker wearing a white tshirt, a small denim vest and a long skirt was following my…read moreboyfriend around the store assuming he is trying to steal something while we shop. Mind you we just came in to do some return and exchanges and just to shop around. I'm assuming because he's brown and she doesn't like people with melanin because she didn't do that to any other guy in the store. I thought it was a bit weird but I saw her staring and eyeing down another girl who looked Indian as well and literally scoffed behind as the girl was just looking through the clothes. She wasn't making a mess or anything. The workers were honestly all kinda rude even the girl who helped me check out. Guess yall didn't train your employees on not to be racist but it's Newport I expect nothing less.

I have shopped in this store several times and have never met anyone like Kira…read more Kira noticed that I was in need of assistance and was very polite, professional, and super knowledgeable. She even walked me over to the items which I was looking for. I highly recommend asking for Kira when you shop here because she is AMAZING!!

It's been a while since I last visited South Coast Plaza…read more Looks like this location just recently moved, I remember their old shop was also in SCP but in a different spot. The new store is spacious, well organized, and easy to find. My daughter and I really like the quality of Victoria's Secret bras , they're made very well! The padding and push up design give great support and help you look about a cup sizes bigger without feeling tight. Staff were super friendly, and I even found a few great deals that day!